The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.5/5, 96 Reviews
94% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £725 | £725 |
Romans
Unit 1 Chalfont Court, Lower Earley, Berkshire
RG6 5SY
0118 9860866





By : 'Heidi'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Neil has been very helpful in the whole process, well, on-going process, especially at the stage of negotiating price. As a first time buyer, I am feeling comfortable with the services, and looking forward to close the... Read Full Review


By : 'Ben'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
We were very impressed with The friendly, attentive and very professional service received from Romans. They were easily available to contact throughout the process and kept us regularly updated. The staff we dealt with were knowledgable about the property and made the process of reserving and then ... Read Full Review

By : 'Fleitmann'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Very supportive and very good... Read Full Review

By : 'Satisfied'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Theyuwere very efficient in sending me details and arranging viewings. When I requested a second viewing this was organised in a timely fashion and I was given good information when being shown round the property. Good contact was kept when negotiating a purchase price. I found Neil very... Read Full Review
By : 'Mr.'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Romans sold our house just 2 days after an open house having only been on the market for a week prior to that. We had 6 offers, an incredible result. They were totally professional from the start, and the constant contact over the preceding year led them to be truly trusted advisers and the... Read Full Review
By : 'Sandeep'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
I have dealt with some cow boy estate agents in the past but can honestly say hand on heart you were the best estate agents that we have ever dealt with and would use you without hesitation in the future & would recommend to family & friends. My contact Neil Fenning was very... Read Full Review


By : 'Bobby'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Nothing at all wrong with any of the staff I deal with, just too many offices involved in letting the properties, i.e. Lower Earley, Reading and Crowthorne. I feel I should only be dealing with one office for all, as it's more personal and they get to know your requirements... Read Full Review

By : 'A'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Mr Peel has aways kept me informed with the progress at every step when finding a new tennents, he always acts in a very curtious and professional manner at all... Read Full Review
By : 'Phil'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
The agents were very patient with me because most of the time i couldn't answer their phone calls. They were very quick in arranging a viewing for me and answered whatever questions i had. Overall they were very professional in their approach and I am more than happy to recommend them to... Read Full Review


By : 'Heather'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
I have dealt with several teams member at Romans, Lower Earley (but primarily Anthony) and have found them all to be extremely polite and helpful. I spent quite a while searching for the right property and originally offered a lower rate of rent than requested by the landlord and Romans kept in... Read Full Review
By : 'Michelle'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
The agent was very good at returning calls and providing information. The agent was very... Read Full Review
By : 'maureen'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Everyone we have dealt with at Romans have been excellent. We are not local people so had to rely on Estate Agents looking for property that we required on our behalf. Romans was the only Estate Agents who kept regularly in touch and showed us around properties when we came over. The agents were ... Read Full Review

By : 'Helen'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
We are very happy with the service from Romans, we have dealt with quite a few agents in the area and found Romans to be the best. Neil has been excellent and very helpful in sending properties which meet our requirements and in providing a more personalized service than other agents which can feel ... Read Full Review

By : 'Craig'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Extremely professional. Very long on the market and kept plugging away. Didn't need to chase. Very polite and helpful.Thoroughly... Read Full Review


By : 'Sarah'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
All dealings with both estate agents have been excellent, both very informative, proactive and timely in their responses to any queries I had. The only issues I have had has been with trying to get a quote from the solicitors service Romans can provide themselves; they did not call at any of the... Read Full Review
By : 'Gary'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
I had my house up for sale for 18 months with various online estate agents and other local estage agents, and viewings were few and far between, and the house never looked like selling and didn't sell. I took it off the market to lick my wounds, and then six months later put it back up for sale... Read Full Review

By : 'Sriram'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
We were at an open house in a well sought after location and offered on that property and our offer was accepted. We were very anxious and Neil kept us very well informed on what was happening as it took a couple of days for the decision. Since then I have been in constant touch with Neil asking... Read Full Review
By : 'E'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Handled my purchase in a efficient and professional manner, kept me informed of developments as the purchase progressed, leiased with the seller for me re:- fixtures & fittings to be included with my purchase. (My purchase is still ongoing at this... Read Full Review


By : 'Rw'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Very professional service from Romans and overall happy with their service, would have scored excellent but waiting for response on an invoicing... Read Full Review


By : 'Sian'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Both Ben and Anthony were excellent at helping me find the right flat. Viewings were swiftly arranged and they ensured all documents were completed correctly so the process of securing the flat was very... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Customer Complaints Procedure
On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written.
If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The Director’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105.
When a serious complaint is received verbally
You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already.
You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised.
If you remain dissatisfied by the Manager’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint.
Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.
Last updated at 5/25/2012, 7:40:57 AM by allAgents