By : 'Daniel' Services : Letting( As a Tenant ) Rent PCM : £1000 Would you recommend ? : No Postcode : BN3
23 Nov 2023
People found this helpful0
I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. This review is not specifically for the Guildford branch - I just had to pick a branch and this one is my closest.
When I moved in there were multiple issues ... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Nov 2023
I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. This review is not specifically for the Guildford branch - I just had to pick a branch and this one is my closest.
When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.
My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.
Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.
Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.
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Great friendly staff, Very ...
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5 Star Review
By : 'Sarah' Services : Sales( As a Buyer ) Sold price : £287000 Would you recommend ? : Yes Postcode : GU8
27 Jun 2021
People found this helpful0
Great friendly staff, Very informative and people friendly. Made moving so much less stressful then usual. Would highly recommend. Thank... Read Full Review
Great friendly staff, Very informative and people friendly. Made moving so much less stressful then usual. Would highly recommend. Thank you
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Exellent communication and ...
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5 Star Review
By : 'Sarah' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : GU1
31 Dec 2020
People found this helpful0
Exellent communication and customer service throughout the purchase.
Friendly, informative staff who obtained answers to questions quickly, assisting toward a trouble-free... Read Full Review
Exellent communication and customer service throughout the purchase. Friendly, informative staff who obtained answers to questions quickly, assisting toward a trouble-free purchase.
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1 Star Review
By : 'Nitin' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : No Postcode : GU1
12 Aug 2016
People found this helpful4
I strongly believe they are unprofessional. I'd say to keep away, do not rely on them. At the very beginning, they broke my trust. We shortlisted a property advertised by them on 10th August, i called them the same evening but unfortunately they were closed. The next day early morning i called them ... Read Full Review
Services : Letting( As a Tenant )Date: 11th Aug 2016
I strongly believe they are unprofessional. I'd say to keep away, do not rely on them. At the very beginning, they broke my trust. We shortlisted a property advertised by them on 10th August, i called them the same evening but unfortunately they were closed. The next day early morning i called them and spoke to them about the property, i clearly told them i like the property and would like to view it as soon as possible. Stating the fact that currently tenants are there they agreed for a viewing on saturday, and assured me i am the first one to view it. I clearly stated my intentions to view the property at the earliest and was open for any timing. The next day on 12th when i called them to check if my appointment was confirmed, i was told there was 'someone' who came viewed and took the house. All in one day.. gone.. These are pretty low standards, they dint even bother to give me a call and let me know. I was very disappointed. The house was given to someone for the reasons best known to Agents.
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1 Star Review
By : 'Sarah' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : GU1
8 Mar 2016
People found this helpful4
Really are the worst letting agency I have ever had to deal with.
Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility.
Each interaction with them over the year I was renting was a nightmare. Each member of ... Read Full Review
Services : Letting( As a Tenant )Date: 8th Mar 2016
Really are the worst letting agency I have ever had to deal with.
Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility.
Each interaction with them over the year I was renting was a nightmare. Each member of staff was incompetent at managing the smallest problem fully correctly.
Will NEVER use this company again, and will be doing my best to stop others.
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Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property...
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