Lettings Barnt Green, Birmingham, B45
3.2/5, 36 reviews
57% recommended
58% sales valuation accuracy
63% sales fee satisfaction
83% lettings valuation accuracy
69% lettings fee satisfaction



Property Features

The Oulsnam Lettings Department handles the marketing and management of rental properties across the West Midlands. Robert Oulsnam and Company is a member of several leading organisations including the Association of Residential Letting Agents (ARLA), the National Approved Lettings Scheme (NALS), and the Surveyors Ombudsman Service, which require us to ... show more The Oulsnam Lettings Department handles the marketing and management of rental properties across the West Midlands. Robert Oulsnam and Company is a member of several leading organisations including the Association of Residential Letting Agents (ARLA), the National Approved Lettings Scheme (NALS), and the Surveyors Ombudsman Service, which require us to provide the highest professional standards at all times to landlords and tenants. Our Lettings office can help landlords market and advertise their properties, manage leased homes, advise potential tenants and help to find a rental property, and sort out maintenance and legal requirements associated with the lettings process.

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Opening Hours
Address

Robert Oulsnam & Company
81 Hewell Road
Barnt Green,Birmingham
West Midlands
B45 8NL
0121 445 7410

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £0 £0
Lettings 83% 69% £475 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 4 11 11 0 0 0 0 0 0
Areas covered
  • Northfield
  • Barnt Green
  • Rubery
  • Bournville
  • Redditch
  • Bromsgrove
  • Droitwich
  • Moseley
  • Kings Heath
  • Bearwood
  • Stirchley
  • Birmingham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS ARMA TDS
Latest Properties

No Properties

Images & Videos

“The lack of communication and the way they tr......”

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May 09,2021
Minithumbdown
By: 'V'
May 09,2021
0 people found
this helpful
The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it ...
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“Tenants avoid...”

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Mar 27,2019
Minithumbdown
Thomas
By: 'Dan'
Mar 27,2019
0 people found
this helpful
*Charge you an absolute fortune to book you out of a rental property, produce a report then try to steal your deposit for things which aren't even listed as being wrong in the inventory they've charged you a fortune to produce. They are currently hanging ...
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Comment on agent fees
Appalling. Fortunately the law changes on 1st June
Was this helpful? Yes
By: Daniel Boddice
Mar 28, 2019
View all comments (2)
My tenancy agreement stipulates that the deposit will be handled according to the rules of the TDS. These rules stipulate that any uncontested proportion of the deposit will be returned within 10 days. This hasn't happened and you are therefore in breach of contract. I have now raised a dispute to obtain the deposit you are concluding in attempting to steal ...

“Excellent service...”

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Aug 23,2018
Minithumbup
Marie
By: 'Mr'
Aug 23,2018
0 people found
this helpful
Samantha has dealt with our enquiries promptly and efficiently, therefore creating a good relationship with our tenants. Samantha has been helpful and professional at all times. When we have been on holiday she has dealt with situations on our behalf to which we are grateful.. ...
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Comment on agent fees
Very reasonable fees. Value for money.
Was this helpful? Yes

“Exemplary Letting Agent...”

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Jun 08,2018
Minithumbup
Stacy
By: 'AndySBham'
Jun 08,2018
0 people found
this helpful
I find that the service provided by Oulsnam Letting is consistently good. In my most recent appointment of Oulsnam, they were quick to survey and value the letting, discuss options, and once agreed, put on market without delay. Interests in the letting were quickly conveyed ...
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Comment on agent fees
Competitive fee considering the high level of service provided by efficient and experienced staff.
Was this helpful? Yes

“Totally Untrustworthy....”

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Jun 04,2018
Minithumbdown
By: 'James.'
Jun 04,2018
4 people found
this helpful
Our experience with Oulsnam has been abysmal. It is my opinion that they are masters of playing one person off against the other, and are prepared to fabricate situations in order to support their whims. In particular, my view is that *they misrepresented situations to ...
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Comment on agent fees
Abysmal
Was this helpful? Yes

“Oulsnam lettings provided me with a superb service throughout My experience with them. They were fast and efficient with finding me a tenant....”

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Jun 04,2018
Minithumbup
Marie
Thomas
By: 'Mr'
Jun 04,2018
0 people found
this helpful
Thomas came out to see me and explained the entire process in detail and gave me a valuation what I was extremely happy with. A tenant was found very quickly and Marie was very efficient when carrying out the referencing checks and drafting up the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Shocking!!...”

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May 06,2018
Minithumbdown
By: 'David'
May 06,2018
5 people found
this helpful
Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across. They can't do the basics like telling the time, adding up or acknowledge emails and they don't listen. We had to ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Great staff...”

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Mar 23,2018
Minithumbup
Marie
Stacy
By: 'Helen'
Mar 23,2018
0 people found
this helpful
First time renting and only had 2 weeks to complete before moving house. Emails were answered the same day and all queries raised by telephone were dealt with. Friendly staff and the handover day was quick and very efficient. Referencing was handled by outside company and ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Helen Deeks
Apr 18, 2018
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Pretty much within the next couple of days as far as I can remember. ...

“very dishonest, unhelpful,and deceitful.their main target is to ......”

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Jan 05,2018
Minithumbdown
By: 'dont'
Jan 05,2018
1 people found
this helpful
very dishonest, unhelpful,and deceitful. their main target is to bring in new business, they promise landlords gold mines within weeks but as soon as I singed up with them, getting hold of them became impossible they marketed my property for two months couldn't generate ...
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Comment on agent fees
really expensive compared with openrent. they charge both landlords and tenants £100s compared with small set charge by openrent of £20
Was this helpful? Yes
By: Laura Fiddes-Baron
Jan 10, 2018
View all comments (1)
I am sorry you felt you didn't have a good experience with us- I would be grateful if you could contact me to discuss where things went wrong for you. Thnaks ...

“I used the team at Oulsnam to let my property ......”

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Sep 22,2017
Minithumbup
By: 'Ali'
Sep 22,2017
1 people found
this helpful
I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us ...
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Comment on agent fees
Considering the service given the fees were very reasonable.
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“This was my first time dealing with a letting agent, ......”

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Sep 21,2017
Minithumbup
Thomas
By: 'trina1502'
Sep 21,2017
0 people found
this helpful
This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and helpful....
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Comment on agent fees
Fee’s are a bit expensive, but worth it for the great service provided.
Was this helpful? Yes

“Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. ......”

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Aug 14,2017
Minithumbdown
By: 'S.'
Aug 14,2017
1 people found
this helpful
Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit. Arrived for signing the lease in the office and was treated to a cup of tea. ...
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Comment on agent fees
Staff good Policies are tweaked to extract money of tenants by hook or crook! There should be more stringent checks by the Consumer Protection Folks
Was this helpful? Yes
By: Laura Fiddes-Baron
Aug 15, 2017
View all comments (1)
Dear Mr Ullah, Thank you for your kind comments at the start of your review. Having looked through your application documents I am surprised to see you were unhappy with the book out fee and deposit registration fee. You signed the application form which contains all the information about tenants charges. You even signed specifically next to the point where it states these 2 charges. The application form was filled out right at the beginning of the application stage- over 2 weeks prior to you ...

“When we originally started our tenancy with Oulsnam, any issues ......”

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May 09,2017
Minithumbdown
By: 'Danielle'
May 09,2017
0 people found
this helpful
When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly. (in total we spent 3 years in the property) After about a year and a half we noticed that the service started to slip, we ...
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Was this helpful? Yes
By: Stuart Macdiarmid
May 10, 2017
View all comments (1)
Dear Danielle I'm so sorry to read this review, I do hope this issue will be resolved and would suggest taking it up with the letting manager to ensure it's being dealt with. Unfortunately your review has been placed on the sales office forum and I haven't the ability to assist. Stuart Macdiarmid Sales Manager. ...

“I had never rented before and found all members of ......”

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May 08,2017
Minithumbup
By: 'Gary'
May 08,2017
0 people found
this helpful
I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted. The information they shared ...
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Comment on agent fees
Fees were reasonable especially with the high level of support provided by the team
Was this helpful? Yes

“We needed to move back home to Bromsgrove to be ......”

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Mar 23,2017
Minithumbup
Marie
By: 'Paulene'
Mar 23,2017
0 people found
this helpful
We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were ...
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Comment on agent fees
Fees for renting were good and reasonably priced compared to other Agents
Was this helpful? Yes

“I had really good customer service and the team very ......”

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Feb 16,2017
Minithumbup
By: 'Kevin'
Feb 16,2017
0 people found
this helpful
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole experience...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Oulsnam's Lettings
Mar 17, 2017
View all comments (1)
Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at Oulsnam's ...

“I really thought you did a stirling job from when ......”

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Dec 01,2016
Minithumbup
By: 'David'
Dec 01,2016
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
Was this helpful? Yes

“The service provided is second to none. Important changes in ......”

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Oct 07,2016
Minithumbup
By: 'John'
Oct 07,2016
0 people found
this helpful
The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous ...
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Comment on agent fees
Great service and very good prices.
Was this helpful? Yes

“I chose Robert Oulsnams as this was my first letting ......”

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Oct 07,2016
Minithumbup
By: 'Edged48'
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants ...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
Was this helpful? Yes

“I dealt with the Barnt Green office last year in ......”

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Oct 06,2016
Minithumbup
By: 'lisaf7211'
Oct 06,2016
0 people found
this helpful
I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
Was this helpful? Yes

“Laura has been absolutely fantastic. When looking for a reliable ......”

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Aug 15,2016
Minithumbup
By: 'Azadi'
Aug 15,2016
0 people found
this helpful
Laura has been absolutely fantastic. When looking for a reliable letting agent in the Birmingham area and contacting several, Laura was the only one to respond. She has been guided us and provided us right from the start in determining the right places to invest ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“all staff always helpful and friendly. rapid advertisement for tenancy ......”

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Feb 29,2016
Minithumbup
By: 'thomas'
Feb 29,2016
0 people found
this helpful
all staff always helpful and friendly. rapid advertisement for tenancy and complete inventory, I have been using the same agency for over 10 years...
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Comment on agent fees
good
Was this helpful? Yes

“They have been quick in arranging prospective tenants, and also ......”

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Dec 30,2015
Minithumbup
By: 'Andy'
Dec 30,2015
1 people found
this helpful
They have been quick in arranging prospective tenants, and also gave good advice in both letting valuation and the process of tenant selection. They liaised with the selected tenant on credit check and referencing, to signing tenancy and moving in date, to the setting up ...
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“I had the misfortune of picking Oulsnams to fully manage ......”

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Jun 10,2015
Minithumbdown
By: 'Dawn'
Jun 10,2015
0 people found
this helpful
I had the misfortune of picking Oulsnams to fully manage my property. They told me if they fully managed it they would deal with everything and I wouldn't have the stress of managing a property. The only thing they managed to do was take their ...
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“I recently rented a property that is managed by Robert ......”

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Feb 05,2015
Minithumbdown
By: 'DecLOL'
Feb 05,2015
1 people found
this helpful
I recently rented a property that is managed by Robert Oulsnam. A guy called Declan is the agent that deals with my actual property. To say that this guy is useless would be quite complimentary towards him. He genuinely hasn't got a brain cell floating ...
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“AVOID THIS COMPANY AT ALL COSTS. They are quick to ......”

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Mar 05,2014
Minithumbdown
By: 'dave'
Mar 05,2014
3 people found
this helpful
AVOID THIS COMPANY AT ALL COSTS. They are quick to take your money, but there customer support is shocking. They never get back to you and have no idea what to do when a problem arises. Would never recommend to anyone...
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What agent could do to change your mind?
Change there staff
Attached Filesnbsp;
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“I have had to relocate to a new city due ......”

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Jul 16,2013
Minithumbdown
By: 'waverebel'
Jul 16,2013
4 people found
this helpful
I have had to relocate to a new city due to accepting a new job, I didn't have time to purchase a property so have decided to rent a property while I search for one to buy. Which I explained to them when I first ...
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What agent could do to change your mind?
what could they have done?? returned a phone call, answered any queries with out having to force the agent to have a look into it.
Attached Filesnbsp;
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“My experience with Oulsnam have been widely mixed. Having lived ......”

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Jul 12,2013
Minithumbup
By: 'Kalikau'
Jul 12,2013
2 people found
this helpful
My experience with Oulsnam have been widely mixed. Having lived in my property now for roughly two weeks, there have been various problems that I have been finding, such as a problem with the shower and the lack of an oven! After being promised many ...
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“Where do I start, I accepted a contract with Robert ......”

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May 08,2013
Minithumbdown
By: 'Unhappy'
May 08,2013
3 people found
this helpful
Where do I start, I accepted a contract with Robert Oulsnam 2 years ago, and the first tenant was ok until there was a problem to be sorted in the property, and they sent someone who did a shabby job, which I found out about when ...
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“Haha, Bonny's quite obviously a plant as this company is ......”

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Jan 21,2013
Minithumbdown
By: 'Brunners'
Jan 21,2013
1 people found
this helpful
Haha, Bonny's quite obviously a plant as this company is impersonal and inept. After reporting damp in my daughter's room behind her headboard and bare lighting electrics in 3 rooms they told me that 2 different contractors (electrical & maintenance) would contact me within 2 days. We moved our ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email [email protected]
Last updated at 3:34 PM 29/01/2018 by Julie Powell

Awards won by Robert Oulsnam & Company, Birmingham B45 8NL



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Robert Oulsnam & Company

Branch - Lettings Barnt Green, Birmingham, B45