csloan said about REMAX Scotland

Services : Sales( As a Vendor )Date: 6th Mar 2010

I am not really one to write a review unless it's a really good one - but I feel the need to do this as a warning to others.

I have been completely abused and misled by Remax. My property (a one bed flat in the centre of Dunfermline) has been on the market since June 2008. The first estate agent I was allocated, SP, came to my home to see me and talk through the contract etc. He was pleasant, sounded like he knew what he was talking about and said it would be on the website the very next day - a done deal! After trying to find out if there were any viewings (which there hadn't been) I didn't actually have any contact from him until Dec 08, when he told me that someone had put in an offer - great! I accepted there and then, thank goodness it was off my hands! But it was not to be - after a serious lack of communication, I was informed the buyer had 'vanished' - they couldn't get in contact with them, nothing.

So back to square one. I regularly tried to call him, email him etc but never received a reply, the only reason I knew he was receiving the contact was because I was dropping the price, and noticed the change on the website - there was never a reply. After many more months of no contact I complained to the head office. I spoke with the PA, to the president who was really helpful, then received an email from Mary Percy to say that the whole matter was being looked into. On holiday, Aug 09, I received a call from a different agent, SD, to say SP had been asked to leave the company, due to many customer complaints and he'd be taking over the sale of the flat. I met up with him at the property a week later and he was very honest and told me that it'd be a good idea to redecorate - he then felt he could sell it once it was given a lick of paint (it had been on the market for over a year - with no one living there so it was needing it). Due to a lack of funding, I had to do it a little at a time, but by November 2009, the whole place was redecorated, with new flooring and carpets, new kitchen worktops etc. I called SD to let him know it was now ready to view, for him to tell me he was leaving - great!

So I was appointed a third agent, AC. From the very beginning, her communication was poor, and she was taking investors into the property, but coming back to me with

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