The UK's Largest Customer Review Website for the Property Industry
South Ockendon, RM15
4.2/5, 15 Reviews
87% Recommended
91% sales valuation accuracy
100% sales fee satisfaction
PATTERSON HAWTHORN LTD ARE A FAMILY RUN ESTATE AGENCY WITH HUGE EXPERIENCE OF SELLING ALL TYPES OF PROPERTIES IN THE THURROCK AREA...
IF YOU WOULD LIKE A FREE VALUATION OR ANY ADVICE ON BUYING OR SELLING PROPERTIES PLEASE CONTACT US ON 01708 400400
Latest Reviews
Stoycho Stoichkov
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 91.00% | 100.00% | £247,500 | £360,000 |
Areas covered
- Aveley
- Purfleet
- RM15
- RM16
- RM17
- RM18
- RM19
- RM20
- South Ockendon
Address
Patterson Hawthorn
105 Daiglen Drive, South Ockendon, Essex
RM15 5EH
01708 400400
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- Relocation Agent Network
- National Homes Network
- Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Patterson Hawthorn Branches (View All 2)
Great services! They helped ...
Share On : 
5 Star Review
kevin
By : 'Maria'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RM13
25 Apr 2021
People found this helpful0
Great services! They helped us and guide us through the whole process, especially the Branch Manager Kevin. He help us with solving problems that were even not his to do. Really appreciated and yes we recommend... Read Full Review
Comments (0)
Was this helpful?:
Maria G. said about Patterson Hawthorn
Services : Sales( As a Buyer )Date: 24th Apr 2021
Great services! They helped us and guide us through the whole process, especially the Branch Manager Kevin. He help us with solving problems that were even not his to do. Really appreciated and yes we recommend them.
The UK's Largest Customer Review Website for the Property Industry
Excellent service, very ...
Share On :
5 Star Review
kevin
Zoe
By : 'Simba'
Services : Sales( As a Vendor )
Sold price : £353000
Would you recommend ? : Yes
Postcode : RM15
11 Mar 2021
People found this helpful0
Excellent service, very professional. I was in the process of buying a bigger property, managed to sell my property in time to move into my new build detached home. Took time as well to liaise with agent from new property to aid my move. Quick response to calls and emails. Highly recommend if you... Read Full Review
Comments (0)Was this helpful?:
Simba said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 11th Mar 2021
Excellent service, very professional. I was in the process of buying a bigger property, managed to sell my property in time to move into my new build detached home. Took time as well to liaise with agent from new property to aid my move. Quick response to calls and emails. Highly recommend if you are selling house.
The UK's Largest Customer Review Website for the Property Industry
I had a really stressful ...
Share On :
5 Star Review
kevin
By : 'Donna'
Services : Sales( As a Vendor )
Sold price : £360000
Would you recommend ? : Yes
Postcode : RM15
8 Feb 2021
People found this helpful0
I had a really stressful move due to my solicitor , but Kevin at Patterson Hawthorn was very professional and helpful and tried to calm things down . Thank you for your service , it was a long year , but as you kept saying we will get there , and we are now and very happy too , thank... Read Full Review
Comments (0)Was this helpful?:
Donna said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 8th Feb 2021
I had a really stressful move due to my solicitor , but Kevin at Patterson Hawthorn was very professional and helpful and tried to calm things down . Thank you for your service , it was a long year , but as you kept saying we will get there , and we are now and very happy too , thank you
The UK's Largest Customer Review Website for the Property Industry
our experience with Patterson ...
Share On :
5 Star Review
By : 'Rob'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : RM19
17 Jun 2020
People found this helpful0
our experience with Patterson Hawthorn was extremely professional with good communication great advice and the move day went very... Read Full Review
Comments (0)Was this helpful?:
Rob Dowling said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 16th Jun 2020
our experience with Patterson Hawthorn was extremely professional with good communication great advice and the move day went very smoothly
The UK's Largest Customer Review Website for the Property Industry
They did an excellent work ...
Share On :
5 Star Review
By : 'Stoycho'
Services : Sales( As a Buyer )
Sold price : £265000
Would you recommend ? : Yes
Postcode : RM15
17 Feb 2020
People found this helpful0
They did an excellent work and I’m really glad and amazed by their work and wish for them to continue and keep up the great... Read Full Review
Comments (0)Was this helpful?:
Stoycho Stoichkov said about Patterson Hawthorn
Services : Sales( As a Buyer )Date: 17th Feb 2020
They did an excellent work and I’m really glad and amazed by their work and wish for them to continue and keep up the great work.
The UK's Largest Customer Review Website for the Property Industry
Good customer services.Sold ...
Share On :
5 Star Review
kevin
By : 'Bebela'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM15
18 Dec 2019
People found this helpful0
Good customer services. Sold my 2bed flat via Patterson Hawthorn and bought a2bed house via them too. Kevin Terry was a huge help from start to end. I am very... Read Full Review
Comments (0)Good customer services.
Was this helpful?:
Bebela Kalala said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 18th Dec 2019
Good customer services.
Sold my 2bed flat via Patterson Hawthorn and bought a2bed house via them too. Kevin Terry was a huge help from start to end. I am very please.
The UK's Largest Customer Review Website for the Property Industry
The staff at Patterson ...
Share On :
5 Star Review
kevin
Zoe
By : 'Esther'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM15
18 Dec 2019
People found this helpful0
The staff at Patterson Hawthorn South Ockendon were always helpful, professional and understanding all through the process of the sale of my property. They provided an excellent service. Truly a fantastic bunch. Many thanks Kevin, Zoe, Vicki and Taylor. Your satisfied... Read Full Review
Comments (0)The staff at Patterson Hawthorn South Ockendon were always helpful, professional and understanding all through the process of the sale of my property. They provided an excellent service. Truly a fantastic bunch.
Was this helpful?:
Esther E said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 18th Dec 2019
The staff at Patterson Hawthorn South Ockendon were always helpful, professional and understanding all through the process of the sale of my property. They provided an excellent service. Truly a fantastic bunch.
Many thanks Kevin, Zoe, Vicki and Taylor.
Your satisfied customer,
Esther.
The UK's Largest Customer Review Website for the Property Industry
Very Good agency! I have book ...
Share On :
5 Star Review
By : 'Mantas'
Services : Sales( As a Buyer )
Sold price : £247500
Would you recommend ? : Yes
Postcode : RM15
9 Dec 2019
People found this helpful0
Very Good agency! I have book many house views (same day view). Good communication! Very fast! From offer to key 4 weeks!... Read Full Review
Comments (0)Was this helpful?:
Mantas R said about Patterson Hawthorn
Services : Sales( As a Buyer )Date: 9th Dec 2019
Very Good agency! I have book many house views (same day view). Good communication! Very fast! From offer to key 4 weeks! Recommend!
The UK's Largest Customer Review Website for the Property Industry
Disappointed and ...
Share On :
1 Star Review
kevin
By : 'Sarah'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : RM15
5 Dec 2019
People found this helpful2
My partner and I would like to feedback regarding our experience with Patterson Hawthorn. The process of purchasing a house through them was not a good experience for us. From the beginning we found a property we really liked. The asking price was £335,000. After our first viewing, the sellers... Read Full Review
Comments (4)My partner and I would like to feedback regarding our experience with Patterson Hawthorn.
Was this helpful?:
Sarah Wilson said about Patterson Hawthorn
Services : Sales( Prospective Vendor/Buyer )Date: 5th Dec 2019
My partner and I would like to feedback regarding our experience with Patterson Hawthorn.
The process of purchasing a house through them was not a good experience for us.
From the beginning we found a property we really liked. The asking price was £335,000.
After our first viewing, the sellers had advised us that they wanted to achieve a price of £330,000.
The following morning, we offered £327,000 or £330,000 pending the house is marked as sold.
Kevin initially come back and said that the sellers would only accept £335,000. I'm not sure if it is protocol for Kevin to negotiate figures prior to advising the seller, however on the second viewing I had, the sellers did confirm that Kevin had not informed them until we said no to the £335,000 he was pushing for.
In the end, we had an offer accepted on a property and were in the process of selling my own house. During this time, we asked Kevin to keep us updated of any new developments on the property we wanted to buy.
I sold my house on a Saturday and emailed Kevin immediately. We were informed on the Monday that the sellers had accepted another offer during the week and to secure this property, we needed to book in a survey.
If we had been informed midweek, we could have pushed my sale through quicker and arranged a survey for the following week to secure the property as advised. We also took a £2,000 loss on the sale of my house to push this through quicker. I would not have done this if we would have been informed of the other offer they had accepted.
We are extremely upset that this was not the case as this was our dream home that we did not want to lose.
I emailed Kevin displaying our upset, however his response was “I don't know why I had to keep you updated and I am not to blame”.
From an estate agent, who specialises in sales, I would have expected to have been apologised to and to been treated like a valued customer seeing as we are ready to move imminently and they have additional properties for sale.
I found another property I liked today and emailed via Rightmove, not realising this was via Kevin.
Therefore I emailed Kevin to say due to our past experience with PH, we would not like to deal with them. His response was “we will take you off our mailing list”.
Kevin was prepared to lose a sale on another house displaying stubbornness rather than try to do anything to get us back on side. There would have been potential for us to continue the search through them if we had been treated with a bit more human courtesy instead of being treated the way he did and having a lack of empathy and understanding that we could have purchased our dream house should we have had the updates as requested.
If I was selling my house through Patterson Hawthorn, I would be extremely dissatisfied with Kevin's attitude and sales technique.
Overall, our experience with Kevin was quite disappointing and although we would not be adversed to buying with Patterson Hawthorn, we would not want any future dealings with Kevin as we found him rather rude and disrespectful.
The UK's Largest Customer Review Website for the Property Industry
By : Kevin
5 Dec 2019Hi Sarah Thanks for your review...However there is always two sides to each story...You was not in a position to proceed originally when your offer was put forward to us (you had not sold...
Id like to say a big thank ...
Share On :
5 Star Review
kevin
By : 'Kevin'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : RM15
17 Jan 2018
People found this helpful2
Id like to say a big thank you to Kevin who helped take the stress out of moving for us. He dealt with everything for us in a very professional manner. We would recommend Kevin & Patterson Hawthorn to anyone buying or selling in the Thurrock... Read Full Review
Comments on Agent Fees
Very good
Comments (0)Was this helpful?:
Kevin said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 17th Jan 2018
Id like to say a big thank you to Kevin who helped take the stress out of moving for us. He dealt with everything for us in a very professional manner. We would recommend Kevin & Patterson Hawthorn to anyone buying or selling in the Thurrock area
The UK's Largest Customer Review Website for the Property Industry
Worth every penny and very ...
Share On :
5 Star Review
By : '5'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM15
17 Jan 2018
People found this helpful2
Worth every penny and very professional. I sold my flat through Patterson and bought my house through them as well. I will highly recommend them to any prospective buyer and/or... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)Was this helpful?:
5 stars said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 17th Jan 2018
Worth every penny and very professional. I sold my flat through Patterson and bought my house through them as well. I will highly recommend them to any prospective buyer and/or seller.
The UK's Largest Customer Review Website for the Property Industry
We sold our property with ...
Share On :
5 Star Review
kevin
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RM15
16 Jan 2018
People found this helpful1
We sold our property with Patterson Hawthorn with their South Ockendon branch recently and they were brilliant, the staff were very professional and I would definitely use them again. Thanks you for all your help all at Patterson Hawthorn 5*... Read Full Review
Comments on Agent Fees
Good very competitive
Comments (0)Was this helpful?:
Paul said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 16th Jan 2018
We sold our property with Patterson Hawthorn with their South Ockendon branch recently and they were brilliant, the staff were very professional and I would definitely use them again. Thanks you for all your help all at Patterson Hawthorn 5* service!
The UK's Largest Customer Review Website for the Property Industry
I have sold three properties ...
Share On :
5 Star Review
By : 'Sheryl'
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : RM15
16 Jan 2018
People found this helpful2
I have sold three properties through Patterson Hawthorn now and bought through them once in the last ten years and I can honestly say that they are fantastic. I usually deal with Kevin at the South Ockendon branch and I find that out of all the agents I have dealt with in the past he is the only... Read Full Review
Comments on Agent Fees
Very reasonable and worth every penny.
Comments (0)I have sold three properties through Patterson Hawthorn now and bought through them once in the last ten years and I can honestly say that they are fantastic. I usually deal with Kevin at the South Ockendon branch and I find that out of all the agents I have dealt with in the past he is the only one that is honest and looking out for my best interests. Other agents have told me what I wanted to hear and tried to get me to accept low offers just so they can get their commission quick whereas Kevin has really fought to get me the best price for my house every time. As for what the other reviews say, I for one am glad that they don't take properties off the market until survey is booked like some agents as I have had two time waster buyers who offered and then pulled out. If I'd have listened to advise of other agents I'd have spent a lot of money on solicitor fees for no reason!
Was this helpful?:
Sheryl Farthing said about Patterson Hawthorn
Services : Sales( As a Vendor )Date: 16th Jan 2018
I have sold three properties through Patterson Hawthorn now and bought through them once in the last ten years and I can honestly say that they are fantastic. I usually deal with Kevin at the South Ockendon branch and I find that out of all the agents I have dealt with in the past he is the only one that is honest and looking out for my best interests. Other agents have told me what I wanted to hear and tried to get me to accept low offers just so they can get their commission quick whereas Kevin has really fought to get me the best price for my house every time. As for what the other reviews say, I for one am glad that they don't take properties off the market until survey is booked like some agents as I have had two time waster buyers who offered and then pulled out. If I'd have listened to advise of other agents I'd have spent a lot of money on solicitor fees for no reason!
I will continue using Patterson Hawthorn in the future and if you want your property sold by honest and hardworking people then I'd recommend you use them too.
The UK's Largest Customer Review Website for the Property Industry
I am going through the same ...
Share On :
1 Star Review
kevin
By : 'bad'
Services : Sales( As a Buyer )
Sold price : £290
Would you recommend ? : No
Postcode : RM15
1 Mar 2017
People found this helpful2
I am going through the same situation as the review above/below. Patterson Hawthorn are no help at all. causing more stress to me and my wife. They are a very bad estate agent. avoid them as much as you can.... Read Full Review
Comments (0)I am going through the same situation as the review above/below.
Was this helpful?:
bad customer service said about Patterson Hawthorn
Services : Sales( As a Buyer )Date: 1st Mar 2017
I am going through the same situation as the review above/below.
Patterson Hawthorn are no help at all. causing more stress to me and my wife. They are a very bad estate agent. avoid them as much as you can. .....................................
The UK's Largest Customer Review Website for the Property Industry
Buyer Beware... I would ...
Share On :
1 Star Review
By : 'ABuyer'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RM19
27 Aug 2015
People found this helpful6
Buyer Beware... I would strongly advise prospective buyers to think carefully about doing business with Patterson Hawthorn. They operate differently to other agents, putting buyers in a difficult position and potentially wasting a lot of your time. This is my experience as of August 2015 - you may ... Read Full Review
What agent could do to change your mind?
Do busuiness like other agents.
Comments (0)Buyer Beware...
Was this helpful?:
ABuyer said about Patterson Hawthorn
Services : Sales( Prospective Vendor/Buyer )Date: 26th Aug 2015
Buyer Beware...
I would strongly advise prospective buyers to think carefully about doing business with Patterson Hawthorn. They operate differently to other agents, putting buyers in a difficult position and potentially wasting a lot of your time. This is my experience as of August 2015 - you may be lucky and they may change how they work in future - but they informed me this won't be happening so read into this what you will...
They do not take an offer to the vendor for them to accept / reject it - then give time to get the mortgage in place like most agents. Instead, they take your offer, put it to other buyers and see if they will bid higher. They don't take a property off the market at this stage - meaning any offer you make is not actually accepted until you book a survey. This means you have to go through the whole mortgage application, while in the mean time Patterson Hawthorn are putting pressure on other buyers to outbid you - meaning that your whole application may be wasted and you have to start again if outbid. To me, this is more of an auction than a normal sale, and clearly can waste a lot of your time as a buyer applying for a mortgage for it to then fall through. Although they did tell me that offers are conditional until a survey is booked - they didin't tell me that they take your offer straight to other buyers and see if they will outbid you!
My offer was therefore more like a bid at auction - as they will get to other buyers and tell them your offer before you've processed your mortgage application and booked the survey. If you are comfortable with that, great. But I would personally recommend doing business with other agents who work in a manner that gives you more security as a buyer - with less chance of being gazumped!
The UK's Largest Customer Review Website for the Property Industry
1 - 15 of 15 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/19/2022, 10:19:49 AM by allAgents
