By : 'K+J' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : PE6
10 Sept 2021
People found this helpful0
Unfortunately my experience of Newton Fallowell is quite possibly the worst customer service I have ever received.
We were the buyers of a property and in the initial phases running up to the offer NF were responsive and enthusiastic. Following the offer and up to completion. This was markedly... Read Full Review
Unfortunately my experience of Newton Fallowell is quite possibly the worst customer service I have ever received. We were the buyers of a property and in the initial phases running up to the offer NF were responsive and enthusiastic. Following the offer and up to completion. This was markedly different, sluggish replies and more often ignored emails, this was hugely in contrast to the local agent we used for our own sale who was nothing short of fantastic.
That doesn’t deserve one star though, nor a negative review.
However on the day of completion we were given the keys and began moving into our new home, unfortunately there was a misunderstanding and the vendor had not completed their move out.
Instead of calling to try to rectify the situation I received a call from Jon (the managing director) where he shouted at me down the phone, accused us of going against what we were told and breaching contract. I would never expect such a disgustingly unprofessional approach from any business, let alone from the managering director of the branch. To then further compound the issue, whilst we were resolving the issue with the sellar, Jon took it upon himself to come to the property, further shout at my partner, again accuse us of lying, and then finally whilst having another conversation with the sellar interject with the same aggressive, dogmatic and domineering approach.
I am still lost for words. We are still disgusted, angry and upset by the situation weeks later.
All I can say is, be mindful, and the sellar and I have chosen to communicate further without the agent. I think that says than any negative review could.
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Dear Kerrie
Thank you for taking the time to leave us a review.
I appreciate your comments and we are sorry that you feel this way. However we definitely see this from two different sides, the...
Dreadful ...
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1 Star Review
By : 'B&G' Services : Sales( Prospective Vendor/Buyer ) Sold price : £317000 Would you recommend ? : No Postcode : PE6
28 May 2021
People found this helpful2
Never known an estate agency that doesn’t return to a buyer when they have raised questions. Appalling service.
The little effort that has been put in has lost their vendor a sale, no sale should take 6... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 27th May 2021
Never known an estate agency that doesn’t return to a buyer when they have raised questions. Appalling service.
The little effort that has been put in has lost their vendor a sale, no sale should take 6 months.
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Fantastic customer service ...
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5 Star Review
Jonathon
By : 'Mr' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : PE12
31 Jan 2017
People found this helpful0
Fantastic customer service and house marketed exceptionally well. We sold the house within a week of being on the market however after a few weeks the buyers house fell through so the sale didn't complete. Jonathon put the house on the market again and within 2 weeks we had sold our... Read Full Review
Services : Sales( As a Vendor )Date: 31st Jan 2017
Fantastic customer service and house marketed exceptionally well. We sold the house within a week of being on the market however after a few weeks the buyers house fell through so the sale didn't complete. Jonathon put the house on the market again and within 2 weeks we had sold our house.
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Awards won by Newton Fallowell, Market Deeping PE6 8AA