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Shoreditch, London E1
4.4/5, 18 Reviews
78% Recommended
60% sales valuation accuracy
100% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
No Description Found
Latest Reviews
Agustin Nicolas Martinez Capdevila
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 71% | £0 | £0 |
| Lettings | 100% | 71% | £630 | £3,500 |
Address
Morgan Randall
21 Commercial Street, London, Greater London
E1 6NE
0207 190 3435
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Morgan Randall Branches (View All 5)
Great ...
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5 Star Review
By : 'Ambra'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
29 May 2020
People found this helpful0
Thanks to Julia she was very kind, helpful and professional, I found myself really well, she was able to answer all my questions and... Read Full Review
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Ambra said about Morgan Randall
Services : Letting( As a Tenant )Date: 28th May 2020
Thanks to Julia she was very kind, helpful and professional, I found myself really well, she was able to answer all my questions and doubts.
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1 Star Review
By : 'Agustin'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : No
Postcode : E14
12 Apr 2020
People found this helpful0
I was put in contact with Julia to see a flat in Ontario Tower 1305. During the visits I was told that the flat was going to be cleaned and the broken ones repaired. Not only that did not happened, but now I'm in heavy discussions with the landlord and they just disappeared!!!! If I knew this ... Read Full Review
Comments (0)I was put in contact with Julia to see a flat in Ontario Tower 1305. During the visits I was told that the flat was going to be cleaned and the broken ones repaired. Not only that did not happened, but now I'm in heavy discussions with the landlord and they just disappeared!!!! If I knew this were going to be the conditions of the flat and Morgan Randall was lying I would have never signed this contract!!!
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Agustin Nicolas Martinez Capdevila said about Morgan Randall
Services : Letting( As a Tenant )Date: 11th Apr 2020
I was put in contact with Julia to see a flat in Ontario Tower 1305. During the visits I was told that the flat was going to be cleaned and the broken ones repaired. Not only that did not happened, but now I'm in heavy discussions with the landlord and they just disappeared!!!! If I knew this were going to be the conditions of the flat and Morgan Randall was lying I would have never signed this contract!!!
Worst company and agent I've seen so far
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5 Star Review
By : 'Alice'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EC2A
17 Feb 2020
People found this helpful0
I have been in contact with Julia and she is always nice and responsive. I feel comfortable even if I am not in... Read Full Review
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Alice said about Morgan Randall
Services : Letting( As a Owner )Date: 17th Feb 2020
I have been in contact with Julia and she is always nice and responsive. I feel comfortable even if I am not in town.
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5 Star Review
By : 'Saurabh'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E14
6 Dec 2019
People found this helpful0
What really has worked for me is the responsiveness and sensitivity of Julia with Morgan Randell. Its been really helpful in getting the right place in New City. Thanks again for all the help and... Read Full Review
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Saurabh Malik said about Morgan Randall
Services : Letting( As a Tenant )Date: 6th Dec 2019
What really has worked for me is the responsiveness and sensitivity of Julia with Morgan Randell. Its been really helpful in getting the right place in New City. Thanks again for all the help and support.
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Canna was very prompt in ...
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5 Star Review
By : 'Kusum'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
10 Oct 2019
People found this helpful0
Canna was very prompt in finding us a tenant and has kept us informed of the progress throughout the process. She is very helpful. Thoroughly recommend... Read Full Review
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Kusum Tibrewal said about Morgan Randall
Services : Letting( As a Owner )Date: 9th Oct 2019
Canna was very prompt in finding us a tenant and has kept us informed of the progress throughout the process. She is very helpful. Thoroughly recommend her.
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Canna Yuan has done a great ...
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5 Star Review
By : 'Philip'
Services : Letting( As a Owner )
Rent PCM : £3140
Would you recommend ? : Yes
Postcode : EC2A
9 Oct 2019
People found this helpful0
Canna Yuan has done a great job in leasing out my flat near Liverpool Station. She was very helpful, responded quickly for queries and handled the process efficiently. She secured good terms for the tenancy and smoothly arranged the tenancy... Read Full Review
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Philip Kwong said about Morgan Randall
Services : Letting( As a Owner )Date: 8th Oct 2019
Canna Yuan has done a great job in leasing out my flat near Liverpool Station. She was very helpful, responded quickly for queries and handled the process efficiently. She secured good terms for the tenancy and smoothly arranged the tenancy agreement.
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5 Star Review
By : 'Chaitanya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
18 Aug 2019
People found this helpful0
I have connected with Morgan Randall after going with other agencies. I should say Julia was assigned to handle my case and queries and she is prompt, spontaneous and very helpful. Most importantly she has the ability to understand a customers taste. Julia is helping me to find a suitable... Read Full Review
Comments (0)I have connected with Morgan Randall after going with other agencies. I should say Julia was assigned to handle my case and queries and she is prompt, spontaneous and very helpful. Most importantly she has the ability to understand a customers taste. Julia is helping me to find a suitable accomodation of my tastes and needs absolutely hassle free and the way she explains makes things very easier and stress free.
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Chaitanya Vankayala said about Morgan Randall
Services : Letting( As a Tenant )Date: 17th Aug 2019
I have connected with Morgan Randall after going with other agencies. I should say Julia was assigned to handle my case and queries and she is prompt, spontaneous and very helpful. Most importantly she has the ability to understand a customers taste. Julia is helping me to find a suitable accomodation of my tastes and needs absolutely hassle free and the way she explains makes things very easier and stress free.
Thank you Julia for the support! Cheers!
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Julia has always been ...
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5 Star Review
By : 'Vanesa'
Services : Letting( As a Tenant )
Rent PCM : £2360
Would you recommend ? : Yes
Postcode : E14
4 Jul 2019
People found this helpful0
Julia has always been available to answer any questions I had no matter what time I texted or called her. She has helped me out a lot in finding the appropriate property for me. She is very friendly, helpful and responsible. I would recommend her to anyone who is looking for a property to rent, buy ... Read Full Review
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Vanesa Gjini said about Morgan Randall
Services : Letting( As a Tenant )Date: 3rd Jul 2019
Julia has always been available to answer any questions I had no matter what time I texted or called her. She has helped me out a lot in finding the appropriate property for me. She is very friendly, helpful and responsible. I would recommend her to anyone who is looking for a property to rent, buy or sell.
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A* professional and ...
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5 Star Review
By : 'R'
Services : Letting( Property Management )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E2
14 Jun 2019
People found this helpful0
Had a great experience, knew all the details and was well prepared. Would definitely work with them. Great service. Look forward to working with Julia again, great knowledge of London. Really really great, just... Read Full Review
Comments on Agent Fees
Good
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R S said about Morgan Randall
Services : Letting( Property Management )Date: 13th Jun 2019
Had a great experience, knew all the details and was well prepared. Would definitely work with them. Great service. Look forward to working with Julia again, great knowledge of London. Really really great, just great.
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5 Star Review
By : 'Neil'
Services : Letting( As a Tenant )
Rent PCM : £630
Would you recommend ? : Yes
Postcode : E14
11 Jun 2019
People found this helpful0
Julia has been responsive and thorough during my property search. A 5 star service! I would recommend asking for her... Read Full Review
Comments on Agent Fees
N\/A
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Neil said about Morgan Randall
Services : Letting( As a Tenant )Date: 10th Jun 2019
Julia has been responsive and thorough during my property search. A 5 star service! I would recommend asking for her directly.
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Professional at its best ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : E14
11 Jun 2019
People found this helpful0
Thank you Julia for working so hard in getting us the best possible pent floor on the market , after a few viewing you understood exactly what we wanted and made it happen on the 3rd attempt. You have been so helpful from the on set till this point . 5 star services and would always recommend you... Read Full Review
Comments on Agent Fees
Fair .
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Michael said about Morgan Randall
Services : Letting( As a Tenant )Date: 10th Jun 2019
Thank you Julia for working so hard in getting us the best possible pent floor on the market , after a few viewing you understood exactly what we wanted and made it happen on the 3rd attempt. You have been so helpful from the on set till this point . 5 star services and would always recommend you at any time .
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Julia - amazing customer ...
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5 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EC1
11 Jun 2019
People found this helpful0
Julia was so helpful and provided plenty of information. She was thorough, efficient and switched on! Highly recommend to... Read Full Review
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Natalie said about Morgan Randall
Services : Letting( As a Tenant )Date: 10th Jun 2019
Julia was so helpful and provided plenty of information. She was thorough, efficient and switched on! Highly recommend to anyone
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5 Star Review
By : 'Giada'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
30 Apr 2019
People found this helpful0
Julia has been a very help for find our flat, she was very kind and helpful.!!!! we are really... Read Full Review
Comments (0)Julia has been a very help for find our flat, she was very kind and helpful.!!!!
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Giada said about Morgan Randall
Services : Letting( As a Tenant )Date: 29th Apr 2019
Julia has been a very help for find our flat, she was very kind and helpful.!!!!
we are really grateful!!!!!
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5 Star Review
By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
7 Feb 2019
People found this helpful0
Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and... Read Full Review
Comments on Agent Fees
N/
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Martin said about Morgan Randall
Services : Letting( As a Tenant )Date: 7th Feb 2019
Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to friends and colleagues.
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By : lixia
8 Mar 2019Holly has been excellent in my search for a new rental property. She is professional, attentive, polite and eager to please. I would definitely recommend Morgan Randall and especially Holly Short to...
Determined and ...
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5 Star Review
By : 'ARM'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
24 Jan 2019
People found this helpful0
After a prospective tenant fell by the way Holly took on the task of finding someone. She thought my flat should attract people and set out to prive it....which she did! 5... Read Full Review
Comments on Agent Fees
In line with the market.
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ARM said about Morgan Randall
Services : Letting( As a Owner )Date: 24th Jan 2019
After a prospective tenant fell by the way Holly took on the task of finding someone. She thought my flat should attract people and set out to prive it....which she did! 5 Stars!
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5 Star Review
By : 'Tom'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E1
10 Dec 2018
People found this helpful0
I'm a longtime local landlord with a lot of experience of local agents. Elizabeth and her team work very hard. They go that extra mile and are invariably a pleasure to deal with. Most importantly, they have just delivered me two sets of good tenants. Quickly, and at a difficult... Read Full Review
Comments on Agent Fees
High, and you get locked-in long-term. Not negotiable even when you have several properties.
Comments (0)I'm a longtime local landlord with a lot of experience of local agents.
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Tom of Aldgate East said about Morgan Randall
Services : Letting( As a Owner )Date: 10th Dec 2018
I'm a longtime local landlord with a lot of experience of local agents.
Elizabeth and her team work very hard. They go that extra mile and are invariably a pleasure to deal with. Most importantly, they have just delivered me two sets of good tenants. Quickly, and at a difficult time of year.
But more than that, they remain calm and positive under pressure and do their utmost to respond to any special requests/problems. Their bosses are very lucky to have them, because they really compensate for the fairly high fees and fairly tough terms & conditions imposed from above.
I also want to comment on the very hostile review (more about the flat than the agents) from someone called Jake. I suspect the manager of another competing local agent is trying to put a spoiler on some really high calibre competion. It has been known to happen and can be taken as the sincerest form of flattery!
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3 Star Review
By : 'ACTTYRR'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E2
20 Nov 2018
People found this helpful1
We received an spontaneous email from the agent to ask about our property on the market. It was marketed through another agency but we did not have any luck with prospective tenants for a month before this one emailed me. I found it very odd and a bit uncomfortable that Morgan Randall contacted me... Read Full Review
Comments on Agent Fees
Expensive and some hidden fees
Comments (0)We received an spontaneous email from the agent to ask about our property on the market. It was marketed through another agency but we did not have any luck with prospective tenants for a month before this one emailed me. I found it very odd and a bit uncomfortable that Morgan Randall contacted me at my personal email address out of blue as I had never given them my email address - to be honest, we did not know them before they contacted me.
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ACTTYRR said about Morgan Randall
Services : Letting( As a Owner )Date: 20th Nov 2018
We received an spontaneous email from the agent to ask about our property on the market. It was marketed through another agency but we did not have any luck with prospective tenants for a month before this one emailed me. I found it very odd and a bit uncomfortable that Morgan Randall contacted me at my personal email address out of blue as I had never given them my email address - to be honest, we did not know them before they contacted me.
Nonetheless, I replied to the email out of urgency and found them OK so agreed to move to joint sole agency with the original agent (Portico) in the area. Morgan Randall brought many prospective tenants which was impressive but some of them were clearly not very suitable (bringing a pair of dogs to no pet allowed premises, for example). They found us new tenants at the end. Job was quick and efficient, for which I rate this agent highly.
Now we received the bill for rent management only service (but you still have to chase up tenants if they do not pay. Rent management means they retain money between when tenants pay the agent and the agent pays landlords), which charges landlord 11%+VAT for the initial term - in our case, that was an 18-month contract, so came out as nearly 2.7 months equivalent of rent we receive, or 8-month equivalent of our BTL mortgage.
What I was annoyed was the fact that they were not clear about other charges such as tenancy agreement fee (GBP350 + VAT), tenants reference fee (GBP65 per tenant), etc. The only fee I ticked on the form was check-in which itself was more than double compared to you finding an independent one. Our previous agent charged much less on tenancy agreement and was clear about it from the beginning. Also, they retain rent for 10 working days after they collect rent from the tenants - what kind of business is there for you to pay them higher than average commission to retain your rent (i.e. they have free working capital available for 1/3 of the month!)...... Us landlords are not protected if, for example, these agents go burst. I think if agents retain clients' money they should be regulated by an authority like FCA, or are they?
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1 Star Review
By : 'jake'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
12 Jul 2018
People found this helpful0
By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing... Read Full Review
Comments (0)By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I've ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn't listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! I think the woman that is dealing with us has obviously never worked in any hospitality before! or has no manners They did not apologize for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can't even get into the property that I'm paying for.
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jake said about Morgan Randall
Services : Letting( As a Tenant )Date: 11th Jul 2018
By far the worst customer service that I've ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of the keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I've ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn't listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! I think the woman that is dealing with us has obviously never worked in any hospitality before! or has no manners They did not apologize for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can't even get into the property that I'm paying for.
But there is more! When we moved into the property of the hot water wasn't working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I'm eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I'm dancing on ice! The shower head is completely screwed! The doors to the balcony do not open!
I could probably go on for days! Yeah, so a long story short you are probably best off not using this company. Save yourself the stress and use someone else I wish I did.
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