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Godalming, GU7
2.3/5, 3 Reviews
33% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
FormerlyOfGodalming
20 May 2011
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £750 | £750 |
Address
Masella Coupe Estate Agents
3 Bridge Street, Godalming, Surrey
GU7 1HY
01483 860696
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
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Latest Properties
No Property Found
No Property Found
Masella Coupe Estate Agents Branches (View All 2)
Absolutely terrible service, ...
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1 Star Review
By : 'SurreyRenter'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : GU
6 Jun 2014
People found this helpful6
Absolutely terrible service, poor communication, massively inflated fees vs other agents in and around Guildford (word on the street being the owner got caught in a property scam and is trying to claw back the cash he lost!) Not very understanding and dam right rude in most dealings, no customer... Read Full Review
What agent could do to change your mind?
They could reduce their outrageous fees, be more honest and open with customers and actually offer support and advice rather than having a \'tough shit. Deal with it\' kind of attitude.
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SurreyRenter said about Masella Coupe Estate Agents
Services : Letting( As a Tenant )Date: 5th Jun 2014
Absolutely terrible service, poor communication, massively inflated fees vs other agents in and around Guildford (word on the street being the owner got caught in a property scam and is trying to claw back the cash he lost!) Not very understanding and dam right rude in most dealings, no customer service finesse whatsoever. And in fact their ad for the property was incorrect so we've rented a property not as described and the landlord just doesn't care either.
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Very good at finding tenants ...
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2 Star Review
By : 'Landlord1'
Services : Letting( As a Owner )
Would you recommend ? : No
7 Aug 2012
People found this helpful4
Very good at finding tenants but very poor at managing the rental and tenants. Very poor at keeping customers informed, no advise once the tenant stoped paying rent, no proactive action to sort out problems, long wait for replies to emails and no responce to emails marked as complaints to the... Read Full Review
What agent could do to change your mind?
They need to have a lettings manager who looks after the whole account instead of different people who pass issues on to others. They need to repsond to emails and provide advise when there are tenant problems. They need to keep their landlords informed and not wait to be chased. They need to monitor rents coming in to ensure they are paid on time and advise their landlords when there is a problem along with how they propose to deal with it. There is no management although they are happy to charge a managment fee.
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Landlord1 said about Masella Coupe Estate Agents
Services : Letting( As a Owner )Date: 7th Aug 2012
Very good at finding tenants but very poor at managing the rental and tenants. Very poor at keeping customers informed, no advise once the tenant stoped paying rent, no proactive action to sort out problems, long wait for replies to emails and no responce to emails marked as complaints to the manager.
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4 Star Review
By : 'FormerlyOfGodalming'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
20 May 2011
People found this helpful0
... Read Full Review
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FormerlyOfGodalming said about Masella Coupe Estate Agents
Services : Sales( As a Vendor )Date: 19th May 2011
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