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St James derby, Derby DE1

1.9/5, 28 Reviews
25% Recommended

50% letting valuation accuracy

43% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting50%43.00%£365£875
Address

Martin & Co
15 St James StreetDerby, Derbyshire
DE1 1RF
01332 650068

Services offered
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Martin & Co Branches (View All 220)
Worst estate agents ever. ...

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1 Star Review

By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE24

22 Jun 2023
People found this helpful1

Worst estate agents ever. They take your holding deposit and then doesn’t refund it when the property gets pulled off the market for any reason!! Not my fault the landlord decided to take it of the market yet they kept my holding... Read Full Review

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Please avoid this letting ...

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1 Star Review

By : 'Liis-Beth'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE21

24 Oct 2022
People found this helpful0

Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our... Read Full Review

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I've lived with my ...

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5 Star Review
UserName

David

UserName

sian

By : 'Teresa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE24

18 Mar 2022
People found this helpful0

I've lived with my family in a property managed by Martin &Co Derby for 13 years . In all this time we've never had as much as a crossed word with any of the staff new and old ,or with the kind and helpful owners sian and David. As you can imagine over the 13 years I've... Read Full Review

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Kasia was the most helpful ...

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5 Star Review
UserName

Kasia

By : 'Lisa'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : DE24

12 Aug 2021
People found this helpful0

Kasia was the most helpful person throughout this process. Without her, we wouldn't be moving into our new home. Thank you so much for everything you... Read Full Review

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This is a review of the 2 ...

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1 Star Review
UserName

David

UserName

sian

By : 'Johnny'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE22

13 Apr 2021
People found this helpful0

This is a review of the 2 people at the top of their Derby centre office: the director and the proprietor. Everyone else there -wholesome people. 1. Boiler needed reviewing. They sent the technician to just walk in my housemate's room (that's where the boiler is). I happen to catch the ... Read Full Review

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Supportive ...

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5 Star Review
UserName

sian

By : 'Marc'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : DE22

17 Feb 2021
People found this helpful0

Through recent issues around COVID the team at Martin & Co have been very supportive of both my sons and their tenancies. A thoughtful and helpful... Read Full Review

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I’ve had a terrible ...

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1 Star Review

By : 'Hallam'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE1

30 Nov 2019
People found this helpful0

I’ve had a terrible experience with Martin and Co this past year. I am a landlord and don’t really leave reviews, but my experience was so bad I felt compelled. I work with 4 other letting agents in Derby and this is by far the worst experience I have had. My property was... Read Full Review

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Horrendous renting ...

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1 Star Review

By : 'kathryn'
Services : Letting( As a Tenant )
Rent PCM : £365
Would you recommend ? : No
Postcode : DE1

16 Oct 2019
People found this helpful0

Without a doubt the most DIABOLICAL renting experience I have ever had. Martin and co are shambolic, their service is terrible and the staff are the most unhelpful individuals I have ever came across. To begin with when I viewed the property I was told the other tenants were proffessionals who... Read Full Review

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15 yrs my letting ...

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5 Star Review
UserName

David

UserName

sian

By : 'Christine'
Services : Letting( As a Owner )
Sold price : £185
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DE22

5 Oct 2018
People found this helpful0

Have had a long relationship with David & Sian who with their staff have always supported me with my property. I have found the staff to be knowlegable and professional with any questions I have. Very... Read Full Review


Comments on Agent Fees

Good.

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Very very incompetent service ...

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1 Star Review
UserName

sian

UserName

David

By : 'They'
Services : Letting( As a Tenant )
Rent PCM : £375
Would you recommend ? : No
Postcode : DE22

5 Jul 2018
People found this helpful4

I lived at the property for 2years, my contract ended after the first year. I went on a monthly rental. I always paid my rent promptly. Two months before I moved out I lost my job. I was unable to pay the rent for the last two month to when I was due to move out. I called David and explained to him ... Read Full Review


Comments on Agent Fees

Bad bad bad experience, worst agency I've ever dealt with

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Excellent property, good ...

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2 Star Review
UserName

sian

By : 'Kev'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : DE1

31 Aug 2017
People found this helpful1

Excellent property, good location good value, as described and good communication with Martin and co staff. Service fell short on 2 key points: 1 I moved out months ago and started chasing rent overpayment 3 weeks ago and still waiting, feel like I'm getting fobbed off. 4 phone calls 4... Read Full Review


Comments on Agent Fees

Fees were fair I'd recommend again the 2 issues were disappointing but the overall experience was good. They put my property back on market for a fair admin charge, and allowed me release on finding new tenant when I had to move for work.

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Rude, incompetant, no problem ...

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1 Star Review
UserName

David

UserName

David

By : 'GlamCorpz'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : DE22

24 May 2017
People found this helpful8

Rude, incompetant, no problem with slum landlords. Will make any promise as long as you leave the office, follow up not so much. AVOID AT ALL COSTS AND DERBY BRANCH OF MARTIN &... Read Full Review

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I can't fault a particular ...

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1 Star Review

By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE24

2 Mar 2017
People found this helpful3

I can't fault a particular staff member but as a tenant we don't get very good notice of when someone will be coming to the house. For example I will happily walk around in my dressing gown knowing no one is in, and then someone will walk in showing a new tenant around and I'll have to quickly dash ... Read Full Review


Comments on Agent Fees

Bad, no agent should be allowed to charge agency fees. Glad they're being scraped.

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I used Martin & Co as a ...

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1 Star Review
UserName

David

By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE22

20 Feb 2017
People found this helpful1

I used Martin & Co as a Letting Agent on my single property for 22 months; although at first they appeared proactive and forward thinking, this was clearly just a veneer to attract customers. Sticking to the facts, the following reasons led to me finding ‘anyone' else: Not proactive with ... Read Full Review


Comments on Agent Fees

Expensive fees overall which was compounded by their apathetic approach to finding tenants. I gave notice to leave and was charged a fee of £270 as it was claimed the tenant finding service fee was due.

Comments (1)
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By : Hannah

20 Feb 2017

Hi David, please follow us on twitter and direct message us so we can fully understand your issue and we can let you know our formal complaints procedure....

I had a lovely time with Kris ...

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5 Star Review
UserName

David

By : 'Martha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE24

5 Nov 2016
People found this helpful0

I had a lovely time with Kris ! She really took care of me and gave amazing advice . I felt comfortable with asking her questions and I could not have had a better agent !!!!!!!!! Loved every minute :) tell her I said Thank you :) Cant wait to move into my new... Read Full Review


Comments on Agent Fees

Great

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Terrible communication skills ...

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1 Star Review

By : 'Laura'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DE22

10 Aug 2016
People found this helpful2

Terrible communication skills in this branch. I viewed a property in Derby on the 1st August. When I got to the property, I was told by the agent who showed me round that somebody else had viewed the house before me and wanted the room. She then told me that the room would be offered to the first... Read Full Review

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Disgusting shoddy , dodgy ...

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1 Star Review

By : 'DisgruntledLandlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : DE22

12 May 2016
People found this helpful5

Disgusting shoddy , dodgy company. Highly questionable contract handling - Landlords avoid !!- they will not handle lettings in your best interest then try and sting you with made up fees. Unauthorised work charges - you will get them !! They Don't answer emails especially McKnight , highly... Read Full Review


Comments on Agent Fees

Dodgy fee structure , made up half the time , charges for unauthorised work etc

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I would never reccomend this ...

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1 Star Review

By : 'nothappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE22

23 Feb 2016
People found this helpful3

I would never reccomend this company to anyone. Maintenence took too long to fix things, often left months on end, no point reporting anything because you will have to call to chase up on a regular basis anyways. People turn up whenever they feel like. Money grabbing and had situations when staff... Read Full Review


Comments on Agent Fees

Fees were ok

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The director of Derby's ...

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1 Star Review
UserName

David

By : 'Josh'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : DE24

12 Dec 2015
People found this helpful3

The director of Derby's branch David McKnight was extremely unprofessional. I am a tenant who moved into one of the property managed by Martin and Co. The place i initially decided to moved in comes furnished, David the director of the office, decided to incur a furnishing charge at the week before ... Read Full Review

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We rented a property for 18 ...

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1 Star Review

By : 'Martin'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : DE73

23 Nov 2015
People found this helpful1

We rented a property for 18 months with this letting agent. I have never known such incompetent unorganised office. Towards the end of the tenancy we had a number of viewings on the property where Martin and co did not inform us and let themselves in the property. We also had potential tenants... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Martin & Co, Derby DE1 1RF

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