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MA Residential
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MA-Residential is more than just an estate agency, it’s a service built on trust, care and an unshakable commitment to getting things right for every client. We’re a proudly independent business rooted in South London, with years of experience helping buyers, sellers, landlords and tenants navigate their property
journeys with confidence. We believe that good estate agency isn’t about targets or transactions, it’s about people. About listening before advising, being upfront about both the opportunities and the challenges, and guiding every client with clarity, patience and respect. No jargon, no false promises, no hard sell, just genuine support from professionals who know what they’re doing and care deeply about doing it well. Every instruction is personal to us. We understand the emotions behind every move, the excitement, the uncertainty, the urgency. That’s why we go the extra mile, every time, to protect your interests and ensure nothing is overlooked. Our marketing is thoughtful, our advice is honest, and our work ethic is second to none. Whether it’s your first flat or your forever home, your rental property or your next investment, we’ll treat it with the attention and care it deserves. At MA-Residential, you’re never just a number. You’re a client, a neighbor, and someone we’ll work hard for, because that’s how it should be.
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Address
MA Residential
1st Floor Romer House, 132 Lewisham High Street, London, London
SE13 6EE
020 8264 4464
Opening Hours
- Monday :
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- Sunday :
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 17:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Complaints Procedure
INTERNAL COMPLAINTS PROCEDURE At MA-Residential, we are committed to delivering a professional, honest, and transparent service. However, we understand that things can occasionally go wrong. If you are dissatisfied with any part of our service, we want to hear from you as soon as possible so we can address the issue promptly and prevent it from happening again. HOW TO MAKE A COMPLAINT The quickest and most effective way to raise your concerns is to submit them in writing to: Matteo Congedo, MA-Residential, 1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE Email: matteo@ma-residential.com We will acknowledge your complaint within 3 working days, and a full written response will be provided within 15 working days of receipt. WHAT IF YOU ARE STILL NOT SATISFIED? If you remain dissatisfied with the outcome and would like a final review before escalating the matter to The Property Ombudsman, you may write to: Matteo Congedo, MA-Residential, 1st floor Romer House, 132 Lewisham High Street, London, SE13 6EE Email: matteo@ma-residential.com Please include a summary of your original complaint and the reasons you feel it remains unresolved. REFERRAL TO THE PROPERTY OMBUDSMAN Should you still feel the matter has not been resolved after completing our internal complaints procedure, you have the right to refer your complaint to: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP Email: admin@tpos.co.uk Tel: 01722 335458 Web: www.tpos.co.uk Please Note: The Property Ombudsman requires that you first complete our internal complaints procedure and receive a final response before they will consider the case.
Last updated at 9/11/2025, 3:34:47 PM by allAgents
