The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 860 Reviews
94% Recommended
97% sales valuation accuracy
91% letting valuation accuracy
85% sales fee satisfaction
85% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 85% | £250,000 | £8,000,000 |
| Lettings | 91% | 85% | £346 | £4,500 |
ludlowthompson
4 - 6 Clapham Road, London, Greater London
SW9 0JG
020 7820 4141







By : 'LJohnston'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW9
Nicola has been very helpful throughout the letting process. Efficient and polite communication and very happy to answer queries and go above and... Read Full Review
Good
Good

By : 'K'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW8
Daniela was very helpful and responded very quickly to all requests. She is friendly, approachable and also deals with issues... Read Full Review
By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SE11
Nicola was very helpful In finding my rental flat. She was speedy to book the viewing, and helpful to find me what I was looking... Read Full Review
By : 'Maddie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Nicola has gone out of her way to be helpful and keep my updated. She was also friendly and very easy to deal with. Thanks so much Nicola you made a big... Read Full Review
By : 'Nina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW8
Nicola Dawkins is one of the most professional real estate agents I have ever known. Her professionalism, extensive knowledge, and resources, as well as her caring nature, make her to a valuable asset to her... Read Full Review
I highly recommend Nicola Dawkins.
I highly recommend Nicola Dawkins.

By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Daniela is a great agent! She was incredibly attentive, friendly & helpful. What ever question/concern i asked her she clarified for me. I know that I can rely on her if something were to go wrong with the renting... Read Full Review
Good
Good
By : 'Harriet'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE5
Great service from Josh through our rental of our lovely property, always there to help and happy to show us the property several times at our... Read Full Review
By : 'Clare'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Josh was really good, and was always at the end of the phone when we needed him! He wasn't pushy either, which is... Read Full Review
Okay for London.
Okay for London.

By : 'Melo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
I did appreciate her availability almost on time, she is very easy going and always positive thinking, showing interested on help the customer. Great experience working woith her unfournately can't say the same accross intered... Read Full Review
By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
Josh was very straightforward and personable throughout the lettings process. The transaction was simple and friendly. Couldn't ask for... Read Full Review
As expected.
As expected.
By : 'HStuckes'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Good communication and efficient at arranging move in dates and liaising with land lord. Price for Ludlow thompsons agency fees are good compared to other... Read Full Review

By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE11
Daniela was super helpful in our property search. She recognized our property requirements and was able to show me round two properties very promptly. She was also very helpful staying late in order for us to finalise documents that enabled us to move in as swiftly as... Read Full Review
More than i'd have liked
By : 'Damian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW99
What can I say. From start to finish it's been a huge pleasure. Gabriella is enthusiastic, positive and professional. Everything about my house sale has been stress free and straightforward. If ever I was selling a house again this is the team I'd want doing it for me. Can't thank them... Read Full Review

By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £1475
Would you recommend ? : Yes
Postcode : SW8
Hi, Daniela was extremely helpful straight from the outset. She tracked down an apartment to our exact specifications, where she got the ball rolling. Within weeks we were moved in and settled. Would highly recommend her to other perspective people looking to... Read Full Review
Agency fees were a little steep.
Agency fees were a little steep.

By : 'Cesar'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : SW9
Daniela is a very kind and dedicated professional and has been nothing else but helpful guiding me through a whole new letting process for that that I was not familiar with. I really appreciated Daniela's help and patience dealing with my process. I therefore have to congratulate Daniela for her... Read Full Review
A bit too high comparing to the market

By : 'luz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE17
Daniela Has been a fantastic agent, very helpful and I couldn't be more happy the way she deal with me I would definitely recommend anyone to see her for advice and best customer... Read Full Review
Fantastic
Fantastic

By : 'Caroline'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9
Nicola kept in contact with me for over a year from when I first expressed interest in letting my property so when the time came she was front of mind. The process was made easy and painless with her guidance. She was very patient and explained everything in detail. I felt in safe hands the whole... Read Full Review
Good (with negotiation)
Good (with negotiation)
By : 'South'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE5
Nicola was professional and easy to work with. She was quick to respond to emails or calls. She generally managed my expectations well, although the final rental value was about 15% lower than the initial asking price. Who knows, it was probably worth a... Read Full Review
Fees are good compared to other agents in the area, although the rent collection fixed fee bumps it up a little if you choose to be hands-off with the rent and have the peace of mind.
Fees are good compared to other agents in the area, although the rent collection fixed fee bumps it up a little if you choose to be hands-off with the rent and have the peace of mind.

By : 'SLM'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SE11
After experiencing very disappointing service from other agents in the area, I am a new customer with Ludlow Thompson. Daniela Gomes has been the principal member of staff I have worked with to date. Daniela is professional, polite and efficient. She has been extremely helpful, quick to respond to... Read Full Review

By : 'Ronnie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE5
Daniela and Ronie was brillant and pacient with me. Understood my needs and found the proper flat for me . Thank you for all your help and pacience. Im enjoying my flat and i recommend this 2 agents and the brand for my friends in the future if they need. Thank... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 3/3/2016, 7:41:50 AM by allAgents