The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 860 Reviews
94% Recommended
97% sales valuation accuracy
91% letting valuation accuracy
85% sales fee satisfaction
85% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 85% | £250,000 | £8,000,000 |
| Lettings | 91% | 85% | £346 | £4,500 |
ludlowthompson
4 - 6 Clapham Road, London, Greater London
SW9 0JG
020 7820 4141







By : 'Dominic'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE5
Anam voluntarily came forward to show the flat once again when I wanted to make sure it is worth. Also she explained me, about all procedure and gave good overview of flat and price comparison in the area. Her friendly approach and in depth knowledge helped a lot to chose the right property I... Read Full Review

By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £708
Would you recommend ? : Yes
Postcode : SE1
Daniela was extremely helpful with my property, as we are four students and were about to all go away for the summer. She made sure we could all sign remotely as we were all in different countries to ensure that we would be able to move in on time, and helped me whenever I had any queries about... Read Full Review

By : 'Barry'
Services : Letting( As a Tenant )
Rent PCM : £2150
Would you recommend ? : Yes
Postcode : SW8
Daniela has been amazing for us throughout the viewing & securing of our property, and continues to provide all the help we need as we approach our move in date. She is always quick to reply & happy to answer any queries/requests we have – no matter how obscure! Thanks again... Read Full Review
Daniela was amazing with helping us work to our original budget stated, and even managed to help us with agency fees to ensure we could secure the property that we loved.
Daniela was amazing with helping us work to our original budget stated, and even managed to help us with agency fees to ensure we could secure the property that we loved.

By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : SW8
The process went very smoothly from start to finish. Jibby and his colleagues did an excellent job in identifying suitable tenants who moved in the day after the old tenants left leaving no gap in rental. A job very well... Read Full Review

By : 'João'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SE17
It was a pleasure to work with Daniela. She was very professional, helpful and friendly. She found us a perfect house with all the requirements we were looking for! I wouldn't hesitate in contacting Daniela again in the... Read Full Review
By : 'jason'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW8
everything was sorted in decent time. patience was given to get through certain obstacles but all in all, the process was handled competently by the agent. you can have a xmas... Read Full Review
a bit too high but not more than usual.
By : 'CUN'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE17
Nicola was professional and quickly found a tenant for the property. She kept to appointments and made sure that all involved did their jobs to help the tenant settle into the property very... Read Full Review

By : 'Beth'
Services : Letting( As a Tenant )
Rent PCM : £3380
Would you recommend ? : Yes
Postcode : SE15
This is our first time renting and Daniela was great and really patient through the whole process. She explained everything really well and world really hard for us to get the house we wanted. She was great and really honest compared to a lot of other agents we've... Read Full Review
Expensive admin fees but same as everywhere else.
Expensive admin fees but same as everywhere else.
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : SW9
Contrary to many other agencies I have had business with in the past, I was very happy when Nicola Dawkins really listened to what I was looking for in my tenants. I had fairly specific requirements and she took it all on board and actively sought to fulfil those requirements to provide me with the ... Read Full Review

By : 'VicFin'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE5
Ludlow Thompson's lettings department (Oval office) in particular Jibby Philip & Anam Qaiser have continuously kept me up-to-date with viewings/prospective tenants over the past few years and have always secured tenants with little or no rental void. They have been transparent and readily... Read Full Review
By : 'Fay'
Services : Letting( As a Tenant )
Rent PCM : £785
Would you recommend ? : Yes
Postcode : SW8
Anam was very helpful in alerting my very quickly to new properties on the market and making sure that I viewed them straight away. She has kept me up to date with the process for the letting and everything went... Read Full Review
By : 'Matthew'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SW9
Really helpful agent. Arranged viewings at short notice to suit my schedule. Friendly and professional service and helped arrange with a suitable solicitor. Made purchase very... Read Full Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : SW9
Very pleasant and helpful when viewing the property. Knew majority of the answers to our questions. All that he didn't he kindly found out as soon as he could. Kept us up to speed on the procedures and costs of moving... Read Full Review
Admin fees per person were to expensive. Onli
Admin fees per person were to expensive. Onli

By : 'Nina'
Services : Letting( As a Owner )
Rent PCM : £1386
Would you recommend ? : Yes
Postcode : SW9
Jibby Phillips has had a lasting impression on me as a very professional property manager in the Lettings industry. He always seeks to help and I feel that I can always reach him either by telephone or email which definitely is why I would choose him as my... Read Full Review
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : SE1
I had a really sucesful experience with Ludlow Thompson. I was not the tenent who found the property, but when they got in touch for my details and documents everything was very clear and easy, I knew what I needed to find and when I hit a problem they were very responsive and helpful in... Read Full Review
As a student the fees and amount of the deposits was quite shocking, but have full understanding of why they were there and the amount in which we had to pay. The way we paid these were also very easy and were communicated from the beginning of the process.
As a student the fees and amount of the deposits was quite shocking, but have full understanding of why they were there and the amount in which we had to pay. The way we paid these were also very easy and were communicated from the beginning of the process.
By : 'Patricia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW9
Anam and Jibby dealt with checking out the leaving tenant and finding a new tenant which was done in the shortest possible time so that I the property never became empty. They found a new tenant who meets all my expectations and conditions and the whole process was completed to my entire... Read Full Review

By : 'Jamie'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : SW4
Both employees were outstanding in my experience. Nicola Dawkins new exactly what I was looking for as soon as she contacted me from the Kennington branch. She was quick and efficient with the viewing process as she knew exactly what I was looking for. Gave me the right advice when placing my offer ... Read Full Review

By : 'Philip'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SE5
My wife and i have been landlords since 1998 and over the years have had dealings with most of the national agent brands mainly in Richmond / Twickenham but since 2003 in SE5. In recent years we have used Ludlow Thompson on a number of occassions, in fact the last 3 tenants have been secured for us ... Read Full Review
By : 'JP'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW8
Anam was very helpful, and things moved along very quickly both with the viewings and organising the let. Since moving in Ludlow Thompson have been... Read Full Review
The fees were high, given that contacts and inventory etc were standard.
The fees were high, given that contacts and inventory etc were standard.
By : 'Pablo'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SE1
Anam showed a high degree of professionalism, attention to detail and patience in dealing with my questions and in providing assurance that I was entering into an arrangement which was legal, equitable and provided value for... Read Full Review
So far, the agent has proved as good as their word and the fees appear to be transparent and fair.
So far, the agent has proved as good as their word and the fees appear to be transparent and fair.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 3/3/2016, 7:41:50 AM by allAgents