The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 280 Reviews
94% Recommended
100% sales valuation accuracy
91% letting valuation accuracy
86% sales fee satisfaction
85% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 86% | £125,000 | £3,650,000 |
| Lettings | 91% | 85% | £600 | £3,250 |
ludlowthompson
8 Blackstock Rd, Finsbury Park, London,
N4 2DL
020 8613 9677







By : 'Renata'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Selhan is a very enthusiastic person, polite, kind, compassionate with excellent customer services. I highly recommend selhan in whatever... Read Full Review
Good
By : 'Nathalie'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SE18
Selhan always made us feel like valuable customers, always taking time to answer all our questions and allowing us to come for a second viewing. His availability, his professionalism and his friendliness, before and after the signature of the agreement have been hugely appreciated by... Read Full Review
Very decent fees for the London market
By : '"The'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE18
It is not often that the word OUTSTANDING can be used, but in regards to Ms Maria Hogan of the Ludlow Thompson branch in Lewisham; it is one of the many words that can be used to discribe Ms Hogan's knowledge, dedication, talent, commitment and professionalism. I had the absolute pleasure to have... Read Full Review
Extremely fair
By : 'Victim'
Services : Letting( As a Tenant )
Rent PCM : £2050
Would you recommend ? : Yes
Postcode : SE6
First and last time we have used these agents. Not just clueless about property information, but also very rude. They charged £100 for the contract, which was not even prepared by them. Took 2 months to get a refund and had to contact divisional director. As the branch manager - Stephen was... Read Full Review
Overpriced
By : 'Susan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE12
I would really like to say a tremendous thank you to Maria, tenants were found for my property in a matter of days due to Maria's hard work, I will most definitely be recommending Maria and once I have purchased more properties I will certainly be back to work with Maria again, she really is a... Read Full Review
Good
By : 'C-Gslade'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE15
Nikola has been the most thorough and prompt out of all the agents we interacted with from various agencies. She has a personable and approachable attitude. Her knowledge of the property we viewed was second to none and she replied within one hour to the additional email and questions that we... Read Full Review
By : 'Rented'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE9
This agent, knowing it was competing with other local agencies to let you house in a desirable district (you know, the ones where you get unsolicited mail suggesting you rent your house out as 'properties are in demand in this area'). So they did the hard sell to get us on their books, and came... Read Full Review
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE12
Very nice people ,friendly ,very good communication ,we find with this agency very quick house for rent,thank you again... Read Full Review
Very good Agent 's.
Very good Agent 's.
By : 'Henry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE13
Maria found me tenants for my property within a couple of days. Did a great job. Would highly recommend her to my friends and will of course be using her again for my next property. The Irish sense of humour doesn't go waste... Read Full Review
By : 'Antonio'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE3
very polite and always with a positive can do attitude. Handles issues in a professional manner. Amazing! Fantastic! My new bestfriend and also nice... Read Full Review
By : 'Magdalena'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE3
I would like to recommend LudlowThompson. Especially, big Thank You for Amy-Justine Hastings. Me and my husband were tenants for 2 years and right now Amy-Justine helps us to do all things go smoothly with moving out. She responses for every email, always informs us about viewings. She is a... Read Full Review
By : 'Easy'
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £1799
Would you recommend ? : Yes
Postcode : SE13
Amy and her colleague Selhan met me to take a look at a property in Lewisham. I usually like to show up a little early to property viewings and they were already there waiting for me. ( that's quite uncommon). They were both very knowledgeable about the property and the surrounding area and... Read Full Review
The agent fees are reasonable and they are up front about them. They do not create a barrier as opposed to other agents who often have hidden fees that are much higher than you expect to pay .
The agent fees are reasonable and they are up front about them. They do not create a barrier as opposed to other agents who often have hidden fees that are much higher than you expect to pay .
By : 'Beth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE18
Friendly, knowledgeable and responds to emails quickly. I would recommend Nikola and Ludlow Thompson for a smooth stress free... Read Full Review
By : 'Giovanni'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SE13
We rented the house just next to the agency ....4 bedroom house for a very good price, thanks to Nikola kolpak , she is been very helpful to sort out all... Read Full Review
Good
By : 'Oleg'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE13
Harry showed my friends & I a few apartments, Having not much luck previously and he really provided what we were looking for. Very helpful & Professional! Easy move, would... Read Full Review
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By : 'Anna.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE6
I went through a number of houses until I found the right one. I would like to express my gratitude to the agents at Lewisham branch for their support. In particular I was very impressed with the level of support and personal attention received from Nikola Kolpak. From booking viewings, to... Read Full Review
By : 'Ingrid'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE6
Maria is professional , warm, thoughtful and really cares about the needs of the customer. We had 6 Estate Agents whom we screened for conducting our rental business and she was our number one choice. She excelled in having an eye for detail and worked to ensure that we got maximum benefit from... Read Full Review
Good
By : 'J'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : SE13
Jason is a very professional estate agent. He responds quickly and is very accommodating. He definitely went the extra mile in my transaction and did a lot of chasing up. He let me decide on my own accord and never felt any pressure to decide to his benefit. His honesty is definitely... Read Full Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE13
Everything was handled in a professional manner. All the questions were answered quick and precise. Agents were available at all times. Overall positive... Read Full Review
Good
By : 'Nadine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Harry was exceptional from beginning to end. He was waiting for me as I stepped of the bus and greeted me. This impressed me from the start. I stated I needed a home not a mere dwelling. He promised he would give me that and boy did he deliver. He carried my stress for me - telling me not to... Read Full Review
Worth his fees!
Worth his fees!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 7/8/2016, 3:56:03 AM by allAgents