The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 954 Reviews
95% Recommended
98% sales valuation accuracy
92% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 87% | £43,000 | £4,000,000 |
| Lettings | 92% | 87% | £260 | £5,200 |
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120








By : 'S'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
Ross Edwards of Ludlow Thompson is an exceptional property manager, having dealt with so many other agents in the past from Ludlow who have been so diffcult to deal with it was a breathe of fresh air to deal with Ross who is so committed to his job and responds in a timely manner and gets things... Read Full Review
By : ludlowthompson.com
20 Mar 2014Good afternoon, thank you for taking the time to write your positive review! It is brilliant to see that Ross is so helpful during your tenancy and responds in a timely manner. Ludlowthompson.com...
By : 'Louise'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
Absolutely horrific experience from start to finish. Once holding fee was handed over communication became non-existant, referencing experience was quite frankly laughable - with certain tenants having the employement reference sent 3 times to the manager at cost of embarrassment to the tenant, I... Read Full Review
Employed people that understand how to communicate and why it might be effective in this situation and agents that have the tiniest degree of sympathy so that next time 4 prospective tenants do not need to have a near break-down.
By : ludlowthompson.com
19 Mar 2014Good afternoon, thank you for your feedback. Ludlowthompson.com apologise that you have had a poor experience so far. It would be much appreciated if you could email ourselves at...
By : 'stratty'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E98
Words cannot describe how infuriated I am with the level of customer service we have received throughout the entire process of trying to rent a property from Ludlow Thompson. Initially my flat mates and I loved the property we saw and immediately put in an offer. We offered the asking price and... Read Full Review
Be more honest and more contactable, we made offer over a week ago and have had to wait days for any kind of response. terrible customer service.
By : ludlowthompson.com
7 Mar 2014Good afternoon, thank you for your feedback. We are sorry that you have had a bad experience with the services provided to yourself by ludlowthompson.com. We would like to hear more about your...
By : 'Shelly-Ann'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1
Tony was always prompt in responding to my emails/calls, and was good at moving the completion process forward. He took a pragmatic view in responding to my queries/requests with the vendor. Simona was always accommodating with my requests to view the property after my offer had been accepted.... Read Full Review
By : 'Peter'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
Tom has been extremely helpful since I have let my property with LudlowThompson. He has communicated and dealt with issues relating to the property and also assisted me with registering the deposit. I feel I can contact him and obtain an effective... Read Full Review
By : 'Arjun'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
Kadice was very honest and really went out of her way to help us solve problems or meet the landlord's requests, from the moment we saw the property until after we had settled in. Highly... Read Full Review
By : 'Ines'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
The agent did support me by phone call and at presence. I did received a good service, however, some of the paperwork could be more organised once I needed the flat with urgency and I spent too much time dealing with paperwork by parts when it could be done all at... Read Full Review
By : 'Victor'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1
I would like to recommend Tony and Terence if you are dealing with any property related transaction or need an advice. I have dealt with many agents when buying, leasing and selling properties, and I have not met more dedicated agents than Tony and Terence. I cannot thank enough for going beyond... Read Full Review
By : 'AH'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E16
Well prepared Kept me informed throughout Provided feedback Worked well together as a team Did what they said they would... Read Full Review
By : 'Kelvin'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E16
Simona has been very helpful through the process, and been pushing the transaction to go through swiftly. She ha also facilitated viewings which are much appreciated. Thank... Read Full Review
By : 'R'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1
Professional and warm from the first appointment to the last, Terence was an excellent agent throughout my first experience buying a flat. Always prompt at dealing with the vendors and my requests, he was also very knowledgeable about the area and listened very well to what I was looking for in a... Read Full Review
By : 'Jean'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
i am quite shocked to see all these reviews however my story with Ludlow Thompson was nothing ALIKE!!! i gave these guys my deposit which there forced me to put down and once i moved in the property the property didnt have no beds, no furniture (WHICH WAS AGREED!) the walls where absolutely nasty!... Read Full Review
By : ludlowthompson.com
6 Jan 2014Good afternoon, thank you for your feedback. We are very sorry that you have had a bad experience with the services provided by ludlowthompson.com, if you could please contact us at...
By : 'Rich'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E16
I was extremely happy with the service I received from the whole city sales team. They kept me updated through out the whole sale and never had to worry. If I ever want to buy or sell a property in the future I will be definitely be using... Read Full Review
By : 'Mr'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E18N
I am absolutely impressed with all the hard work from the staff members at the City and Docklands sales office in the process of purchasing my home. I've spoke to Mr Cunningham on a number of occasions and he has always assured my family and I that he was able to see our purchase through to the... Read Full Review
By : 'William'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
Stephen has been really nice with us. He informed us about everything and he always answered our email and calls being ready to help... Read Full Review
By : 'Heidi'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E16
Dear Sir/ Madam We put our property on the market with Terence Cunningham . He was engaged and I learnt to trust him and believe he would be able to sell the property on our behalf. He advised on what we could do to improve our chances to sell the property. He provided timely feedback after... Read Full Review
By : 'Alan'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1
Terence seemed to go out of his way to help with any queries I raised regarding the purchase, and was always prompt in his replies to phone-calls/emails, even out-of-hours. He seemed very keen to keep momentum up throughout the sale and helped advance it when conditions were precarious for both the ... Read Full Review
By : 'Mr'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1
Tony and the City/Docklands office of Ludlow Thompson were professional, courteous and accommodating during our property search and subsequent purchase. They had excellent local knowledge and were always available to help move the purchase... Read Full Review
By : 'Alanna'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
Stephen opoka was an excellent agent. He quickly and efficiently found us properties to view which met our criteria. He was knowledgable and enthusiastic and more than happy to help. A real gent! Thanks for your help... Read Full Review
By : 'Matt'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E1
Great service from an outstanding guy. Terence really knew his stuff and put my mind at ease with each step and was very patient throughout the whole procedure even when I was being difficult. Definitely recommend him to anyone looking to buy or sell a property, it's good to see that there are... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents