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City Docklands, London E1

4.8/5, 954 Reviews
95% Recommended

98% sales valuation accuracy

92% letting valuation accuracy

87% sales fee satisfaction

87% letting fee satisfaction

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ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East Lo
ndon. Why ludlowthompson agents in Docklands? Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas. Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients. Tower Hamlets area guide Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London\'s business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales98.00%87%£43,000£4,000,000
Lettings92%87%£260£5,200
Areas covered
  • E1
  • E14
  • E1W
Address

ludlowthompson
3-5 Dock StreetLondon, Greater London
E1 8JN
020 7480 0120

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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ludlowthompson Branches (View All 9)
BRANCH ASSET
Ross Edwards of Ludlow ...

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4 Star Review
UserName

By : 'S'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14

20 Mar 2014
People found this helpful0

Ross Edwards of Ludlow Thompson is an exceptional property manager, having dealt with so many other agents in the past from Ludlow who have been so diffcult to deal with it was a breathe of fresh air to deal with Ross who is so committed to his job and responds in a timely manner and gets things... Read Full Review

Comments (1)Was this helpful?:

By : ludlowthompson.com

20 Mar 2014

Good afternoon, thank you for taking the time to write your positive review! It is brilliant to see that Ross is so helpful during your tenancy and responds in a timely manner. Ludlowthompson.com...

Absolutely horrific ...

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1 Star Review

By : 'Louise'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1

10 Mar 2014
People found this helpful1

Absolutely horrific experience from start to finish. Once holding fee was handed over communication became non-existant, referencing experience was quite frankly laughable - with certain tenants having the employement reference sent 3 times to the manager at cost of embarrassment to the tenant, I... Read Full Review


What agent could do to change your mind?

Employed people that understand how to communicate and why it might be effective in this situation and agents that have the tiniest degree of sympathy so that next time 4 prospective tenants do not need to have a near break-down.

Comments (1)Was this helpful?:

By : ludlowthompson.com

19 Mar 2014

Good afternoon, thank you for your feedback. Ludlowthompson.com apologise that you have had a poor experience so far. It would be much appreciated if you could email ourselves at...

Words cannot describe how ...

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1 Star Review

By : 'stratty'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E98

27 Feb 2014
People found this helpful3

Words cannot describe how infuriated I am with the level of customer service we have received throughout the entire process of trying to rent a property from Ludlow Thompson. Initially my flat mates and I loved the property we saw and immediately put in an offer. We offered the asking price and... Read Full Review


What agent could do to change your mind?

Be more honest and more contactable, we made offer over a week ago and have had to wait days for any kind of response. terrible customer service.

Comments (1)Was this helpful?:

By : ludlowthompson.com

7 Mar 2014

Good afternoon, thank you for your feedback. We are sorry that you have had a bad experience with the services provided to yourself by ludlowthompson.com. We would like to hear more about your...

Tony was always prompt in ...

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5 Star Review

By : 'Shelly-Ann'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1

26 Feb 2014
People found this helpful4

Tony was always prompt in responding to my emails/calls, and was good at moving the completion process forward. He took a pragmatic view in responding to my queries/requests with the vendor. Simona was always accommodating with my requests to view the property after my offer had been accepted.... Read Full Review

Comments (0)Was this helpful?:
Tom has been extremely ...

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5 Star Review

By : 'Peter'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3

20 Feb 2014
People found this helpful0

Tom has been extremely helpful since I have let my property with LudlowThompson. He has communicated and dealt with issues relating to the property and also assisted me with registering the deposit. I feel I can contact him and obtain an effective... Read Full Review

Comments (0)Was this helpful?:
Kadice was very honest and ...

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5 Star Review

By : 'Arjun'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1

14 Feb 2014
People found this helpful0

Kadice was very honest and really went out of her way to help us solve problems or meet the landlord's requests, from the moment we saw the property until after we had settled in. Highly... Read Full Review

Comments (0)Was this helpful?:
The agent did support me by ...

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4 Star Review

By : 'Ines'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1

12 Feb 2014
People found this helpful0

The agent did support me by phone call and at presence. I did received a good service, however, some of the paperwork could be more organised once I needed the flat with urgency and I spent too much time dealing with paperwork by parts when it could be done all at... Read Full Review

Comments (0)Was this helpful?:
I would like to recommend ...

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5 Star Review

By : 'Victor'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SE1

27 Jan 2014
People found this helpful4

I would like to recommend Tony and Terence if you are dealing with any property related transaction or need an advice. I have dealt with many agents when buying, leasing and selling properties, and I have not met more dedicated agents than Tony and Terence. I cannot thank enough for going beyond... Read Full Review

Comments (0)Was this helpful?:
Well prepared Kept me ...

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5 Star Review

By : 'AH'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E16

10 Jan 2014
People found this helpful3

Well prepared Kept me informed throughout Provided feedback Worked well together as a team Did what they said they would... Read Full Review

Comments (0)Was this helpful?:
Simona has been very helpful ...

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5 Star Review

By : 'Kelvin'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E16

8 Jan 2014
People found this helpful3

Simona has been very helpful through the process, and been pushing the transaction to go through swiftly. She ha also facilitated viewings which are much appreciated. Thank... Read Full Review

Comments (0)Was this helpful?:
Professional and warm from ...

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5 Star Review

By : 'R'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1

6 Jan 2014
People found this helpful3

Professional and warm from the first appointment to the last, Terence was an excellent agent throughout my first experience buying a flat. Always prompt at dealing with the vendors and my requests, he was also very knowledgeable about the area and listened very well to what I was looking for in a... Read Full Review

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i am quite shocked to see all ...

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1 Star Review

By : 'Jean'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1

6 Jan 2014
People found this helpful2

i am quite shocked to see all these reviews however my story with Ludlow Thompson was nothing ALIKE!!! i gave these guys my deposit which there forced me to put down and once i moved in the property the property didnt have no beds, no furniture (WHICH WAS AGREED!) the walls where absolutely nasty!... Read Full Review

Comments (1)Was this helpful?:

By : ludlowthompson.com

6 Jan 2014

Good afternoon, thank you for your feedback. We are very sorry that you have had a bad experience with the services provided by ludlowthompson.com, if you could please contact us at...

I was extremely happy with ...

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5 Star Review

By : 'Rich'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E16

31 Dec 2013
People found this helpful3

I was extremely happy with the service I received from the whole city sales team. They kept me updated through out the whole sale and never had to worry. If I ever want to buy or sell a property in the future I will be definitely be using... Read Full Review

Comments (0)Was this helpful?:
I am absolutely impressed ...

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4 Star Review

By : 'Mr'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E18N

31 Dec 2013
People found this helpful3

I am absolutely impressed with all the hard work from the staff members at the City and Docklands sales office in the process of purchasing my home. I've spoke to Mr Cunningham on a number of occasions and he has always assured my family and I that he was able to see our purchase through to the... Read Full Review

Comments (0)Was this helpful?:
Stephen has been really nice ...

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5 Star Review

By : 'William'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1

20 Dec 2013
People found this helpful0

Stephen has been really nice with us. He informed us about everything and he always answered our email and calls being ready to help... Read Full Review

Comments (0)Was this helpful?:
Dear Sir/ Madam We put our ...

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5 Star Review

By : 'Heidi'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E16

19 Dec 2013
People found this helpful5

Dear Sir/ Madam We put our property on the market with Terence Cunningham . He was engaged and I learnt to trust him and believe he would be able to sell the property on our behalf. He advised on what we could do to improve our chances to sell the property. He provided timely feedback after... Read Full Review

Comments (0)Was this helpful?:
Terence seemed to go out of ...

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4 Star Review

By : 'Alan'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1

18 Dec 2013
People found this helpful3

Terence seemed to go out of his way to help with any queries I raised regarding the purchase, and was always prompt in his replies to phone-calls/emails, even out-of-hours. He seemed very keen to keep momentum up throughout the sale and helped advance it when conditions were precarious for both the ... Read Full Review

Comments (0)Was this helpful?:
Tony and the City/Docklands ...

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5 Star Review

By : 'Mr'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1

18 Dec 2013
People found this helpful5

Tony and the City/Docklands office of Ludlow Thompson were professional, courteous and accommodating during our property search and subsequent purchase. They had excellent local knowledge and were always available to help move the purchase... Read Full Review

Comments (0)Was this helpful?:
Stephen opoka was an ...

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5 Star Review

By : 'Alanna'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1

16 Dec 2013
People found this helpful0

Stephen opoka was an excellent agent. He quickly and efficiently found us properties to view which met our criteria. He was knowledgable and enthusiastic and more than happy to help. A real gent! Thanks for your help... Read Full Review

Comments (0)Was this helpful?:
Great service from an ...

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5 Star Review

By : 'Matt'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E1

11 Dec 2013
People found this helpful3

Great service from an outstanding guy. Terence really knew his stuff and put my mind at ease with each step and was very patient throughout the whole procedure even when I was being difficult. Definitely recommend him to anyone looking to buy or sell a property, it's good to see that there are... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem: 2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.

Last updated at 5/2/2017, 3:06:20 AM by allAgents

Awards won by ludlowthompson, London E1 8JN

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