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Stoke on Trent, ST4
2.4/5, 17 Reviews
35% Recommended
67% letting valuation accuracy
50% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 50.00% | £340 | £675 |
Address
Leaders
459 Hartshill Road, Stoke on Trent, Staffordshire
ST4 6AB
01782 740707, 01782 740707
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Leaders Branches (View All 149)
God awful organisation and a ...
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1 Star Review
By : 'Bob'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST5
17 Apr 2024
People found this helpful0
God awful organisation and a disgrace to the lettings industry. Please avoid at all costs. Run by children. My daughter's student house was dealt with by Leaders, they have a reputation amongst other agents as the worst in the area. -My daughters were sold the no deposit option so they... Read Full Review
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Awful ...
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1 Star Review
By : 'Rachael'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ST5
30 Jun 2023
People found this helpful0
As an experienced landlord of over 20 years with many properties I have used many agencies to help let my properties in the Newcastle Under Lyme area. This is by far the most awful company to deal with. After charging me a fee if £350 x 6 tenants plus vat per person to set up a tenancy... Read Full Review
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Great service when looking ...
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5 Star Review
By : 'Mundeep'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST4
26 Jan 2022
People found this helpful0
Great service when looking for a property, Frankie and Lydia were very informative and helpful. They sent over virtual tours promptly and booked me in for all relevant... Read Full Review
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Mr ...
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5 Star Review
By : 'Angel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST4
24 Jan 2022
People found this helpful0
Excellent service from Leaders at Hartshill. I've had a problem with gas supply and Emily sorted that very quick .Many thanks and keep up the good... Read Full Review
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Best experience I've ...
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5 Star Review
By : 'Victor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST5
30 Jun 2021
People found this helpful0
Best experience I've had as a tenant. Leaders in Newcastle. Especial thanks to Chelsea, she dealt with everything, very kind and helpful. 100%... Read Full Review
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Excellent Service again from ...
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5 Star Review
By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : ST4
21 Feb 2021
People found this helpful0
Excellent Service again from Leaders at Hartshill. As a landlord I've had two properties relet in a fast efficient time. Jo dealing with one, and Lydia the other, both very professional on keeping me informed, and making the whole process run through efficiently. Lydia was also great on the ... Read Full Review
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The most helpful and pleasant ...
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5 Star Review
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : ST5
11 Sept 2020
People found this helpful0
The most helpful and pleasant of all the agents I have dealt with in the Newcastle u Lyme area. Particular Joanne Hagan, who went above and beyond to ensure we were the most satisfied of... Read Full Review
Comments (2)Was this helpful?:
By : Stephen
11 Sept 2020Very impressed with the service provided. Joanne,the lady who we dealt with went that extra mile to ensure our Requirements were met. She could n,t initial Answer our query but she said she would...
Terrible ...
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1 Star Review
By : 'Mark'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : ST12
4 May 2019
People found this helpful4
We had a 1 pm appointment for a property at Bedrock, Barlaston, Nr Stone. The agent turned up 10 minutes late( ( no apology). There was another couple with their children booked at the same time. She had the wrong key with her so we could not access property to view. She then said ,... Read Full Review
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Bad ...
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1 Star Review
By : 'Gareth'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : ST56
8 Nov 2018
People found this helpful11
Terrible service no rent paid house returned dirty and very bad condition bad agents don't return calls just no interest in... Read Full Review
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I received an appalling ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : ST6
24 May 2018
People found this helpful14
Upon end of our tenancy we followed all Leaders procedures. We filled all required forms and submitted to Leaders office. We were promised call back on deposit refund and it didn't happen. Repeated follow-ups by us for the refund was not responded to by a Hartshill branch manager. They... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
By : Gunalathan
7 Aug 2019Really I happy with leaders .they return all deposit amount on the bank . Thanks all...
Poor Customer ...
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1 Star Review
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : ST6
22 May 2018
People found this helpful2
At the end of our tenancy we followed all Leaders procedures. We filled all required forms and submitted to Leaders office. We were promised call back on deposit refund and it didn't happen. Repeated follow ups by us for the refund was not responded to by a Hartshill branch manager.(2017)... Read Full Review
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Keep your ...
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1 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : ST4
17 Apr 2018
People found this helpful9
Waiting for deposit to be returned for over two months. Spoke with our landlord and they are happy for it to return but Leaders still haven't sent it to us. Nobody calls back from the office. Happy to take money at start but won't return. Told they area manager will call back but so far... Read Full Review
Comments (1)Was this helpful?:
By : George
26 Apr 2018Hi Emma please get in touch with the DPS and start your deposit refund process with them. The DPS will facilitate refund once you ask them yourself. Do not rely on Leaders promise calls. I had same...
Don't waste your ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : ST4
12 Apr 2018
People found this helpful6
Recently sent an enquiry through having been a tenant previously and very happy with the service in the past. No response after three days. Called up and registered my details and was told someone would speak to the current tenant to arrange access. Again no response after three days. Called up... Read Full Review
Comments on Agent Fees
Didn’t get far enough into the process.
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It's a pity a minus star ...
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1 Star Review
By : 'Very'
Services : Letting( As a Tenant )
Rent PCM : £515
Would you recommend ? : No
Postcode : ST4
31 Jul 2017
People found this helpful7
It's a pity a minus star could not be given. What absolutely terrible service. First they didn't tell me about the neighbours which legally they are supposed to. I ended my tenancy early due to the neighbors. Here were constant unwarranted complaints about me, they wouldn't listen to me. It... Read Full Review
Comments on Agent Fees
Rent. £515pcm. Deposit £802. £134 to advertise the property
Comments (1)Was this helpful?:
By : Nathan Hicks
1 May 2018Would never ever use leaders again they couldn't manage their way out of a paper bag let alone manage a property. I'd give minus if I could for service. Left me without hot water and central heating...
Having been disappointed with ...
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5 Star Review
By : 'Hayley'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : ST4
24 Jul 2017
People found this helpful1
Having been disappointed with our previous letting agent in Stoke, we decided to move our property over to Leaders. The service from them was second to none. They kept us up to date in regards to the marketing of the property, and managed to secure us a new tenant within two days at the asking... Read Full Review
Comments (1)Was this helpful?:
By : nathan
21 Jun 2018Would never ever use leaders again they couldn't manage their way out of a paper bag let alone manage a property. I'd give minus if I could for service. Left me without hot water and central heating...
Dear current and future ...
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1 Star Review
By : 'disgruntled'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : ST9
24 Apr 2017
People found this helpful5
Dear current and future tenants here is a plea for you to avoid Leaders agency. * please read on.... "All our staff live in the local area, meaning they remain in touch with all the latest developments in the property market and are able to advise you accordingly. The branch works ... Read Full Review
Comments on Agent Fees
awful
Comments (1)Was this helpful?:
By : Rachel
2 Sept 2017I had a similar experience. Please can you send me a private message of your...
I dont recommend the agency ...
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1 Star Review
By : 'Grzegorz'
Services : Letting( As a Tenant )
Rent PCM : £430
Would you recommend ? : No
Postcode : ST12
6 Mar 2017
People found this helpful2
I dont recommend the agency 'Leaders'. We rented house with the agency. I really like the cleanliness house. I'm stickler. When I led the house was very clean. I clean all thinks, windows, walls and more. On putting the keys agency had no objections. However, the agency did not want to pay a ... Read Full Review
Comments (1)Was this helpful?:
By : Jenny
11 Jul 2017I agree with you,. I have this company. When I came no one come to check in. They tried to robbed your deposit...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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