Absolutely the worst letting agent I have ever used. We received guarantees that the property would be fixed up before we moved in, solving damp mould issues, crumbling paint in the bathroom, and a beam that seems to be getting worse each day. Nothing was fixed. Delays in their response to us... Read Full Review

I’ve dealt with Thomas from day one he was extremely helpful and helped me throughout the all process of finding the best property for me even tho there were some delays and stressful times he reassured and and always kept in contact. I very much appreciated his efforts and I’m... Read Full Review

Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house through the Leaders branch on St Georges street in March 2019. We filled out the application form, and offered money as a holding deposit( something we were told WAS refundable) as lots of people have applied - that old... Read Full Review

I have rented privately my entire life. Leaders are without doubt the worst agency I have ever had the misfortune to deal with. I have been a tenant of theirs for over a decade and the treatment I have recieved has been shockingly bad. They treat their tenants as though they are nothing more than... Read Full Review

Unbelievably bad service in all aspects. Properties are not checked or maintained and staff are rude and unhelpful. The rent increases with frightening regularity and by quite a substantial amount. Most of the staff are young females with no clue as to their responsibilities or to the rights of... Read Full Review

Why did we not see the warning signs? They didn't get back to us when we enquired about the property and we had to do the chasing. After travelling 140 miles to view an apartment for my daughter, we were told just minutes before the appointment that they had to cancel as Leaders... Read Full Review

Right from our first meeting at the property Leaders have been most helpful and supportive. When there has been a problem (which there have been few) it has been attended too very quickly and efficiently. We can't recommend them more... Read Full Review

Since Leaders took over City Lettings in Norwich, their service standards have steadily fallen and all you ever get as a landlord is another apology for failing to act or communicate. Unfortunately, you cannot terminate your contract with them until the end of a tenancy. Leaders are best... Read Full Review

I wouldn't normally go to the effort to write a review but I wouldn't want anybody else to experience the same stess and upset we did. Mid-tenancy our property was taken over by Leaders, whom immediately (for no good reason) put the rent up. During the tenancy we contacted them... Read Full Review

Alex was extremely professional when showing me around the property. He was informative, considerate and patient, allowing me to take my time when viewing the property. He provided me with a list of the associated fees, as well as other properties of... Read Full Review

Moved into a very dirty house, was told to leave as we found it. Made it much cleaner on exit. Was charged cleaning fee, grass cutting and painting 4 marks that were on a wall that had not been painted for 3 years. £355 for the pleasure.... No thanks to Leaders for helping out with a landlord that... Read Full Review

I've dealt with several letting agents and these are by far the worst! Once these people have your money they do not care about you. They do not respond to emails or telephone calls/messages and will fob you off saying they never received them. Yet they're quick enough to harrass you when ... Read Full Review

2 months ago my partner and I viewed a property, just off Dereham Road, with leaders letting agency in Norwich. The following multiple errors occurred caused much anguish and distress: - property was advertised and had the let condition to be a furnished property. On move in date, there was no... Read Full Review

Contacted Leaders in Norwich to arrange viewings of flats to rent for my son, they never returned calls despite saying they would that is when you weren't put through to the Braintree branch (this is a regular occurrence according to staff there). At no time did they contact me, they are... Read Full Review

From the moment we applied for the property to the day we FINALLY received our deposit back our experience of Leaders has been dreadful. Firstly our application process was long and drawn out with no communication whatsoever so we had no idea what was happening and no one called us back or... Read Full Review

This Esate agent must be possibly the most disgusting office in the country if i could give them less than one star i would. I have jist rented my first place through this branch with my girlfriend and we were hoping to have such a nice experience and have fun with it, but unfortunatley Leaders... Read Full Review

Never been so mistreated buy a company in my entire life and they created an endless amount of stress for me whilst I'm pregnant! First viewed the property and thought it was fine, then after we paid the applications fees it was endless chasing by us to get leaders to respond to us as to... Read Full Review

Since ending our tenancy Leaders have been horrible to do business with. We're still waiting for meter reading which the they need to gain access for. This was originally said to be done on checkout. Very poor correspondence to my emails and unprofessional attitude - no interest in helping us. ... Read Full Review

I had a 15 months tenancy at 3 Cutters Row, Norwich which was let and managed by Leaders. I can state with conviction that both the Landlord and the agent who manages the property *were out to swindle the most money from *me with the least amount of care. Amongst the demonstrations of this... Read Full Review