LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer usable. Leader proposing deposit deductions totalling £317.21,but did not pay to the us who suffered losses. We asked for payment many times but they lied and ... Read Full Review

I had the unfortunate experience of renting through Leaders in Manchester from 2023 to 2024, and it was an absolute nightmare from start to finish. Throughout my entire tenancy, I encountered a lot of issues that were either ignored or handled in the most incompetent manner possible. First,... Read Full Review

Diabolical. After waiting days the Agent rang to tell us our offer had been accepted and within ten minutes whilst we were making an account on their online portal to add our holding deposit they told their colleague to get in before us and put their deposit down after allowing us to give 2 weeks... Read Full Review

Disrespectful and unprofessional. Accepted our offer and then got their own colleagues to put a deposit down within 10 minutes if accepting our offer. We had to get our notice from our current landlord beforehand and now are left with nowhere to currently... Read Full Review

Ciara Ryan looked after extensive refurbishments to my flat in Manchester. I was very happy with the service she provided. She took great care in obtaining quotes and was very efficient in liaising with the company I eventually chose. The refurbishment was carried out in a timely manner and to my... Read Full Review

Really bad. I am a Landlord. Leaders are not prompt on sorting out problems, the tenant reported a pest control problem and it's taken Leaders 3 weeks to phone someone to go to the flat, they haven't even seen the problem yet. I also had to chase them to find this out. They... Read Full Review

I was dealing with Miss Michelle Warhurst and it was a good experience with her.She is approachable and very... Read Full Review

As a landlord and having used other property management agents locally before, I have found Simon Jones from the Manchester branch of Leaders to be the best, for many reasons. He is extremely honest, dedicated and hard working. He has a lot of properties to manage and accordingly are very busy, but ... Read Full Review

Simon jones help me to sort an issue I had with my boiler. Over the last year it had broken down 7 times and the property manager I had at the time kept sending out contractor after contractor who would always advise that I needed a new boiler. I spoke to Simon once and with in a week we had a... Read Full Review

My experience with Leaders Manchester has been extremely positive so far. I am impressed about their professionalism, attention to detail and my needs. In particular, the consultant Joseph Sloan played a relevant role in my decision to rent my current flat. He followed all steps, provided me with ... Read Full Review

I have had the pleasure of dealing with simon Jones at Leaders Manchester who has been nothing short of exceptional. I work as an Agent in London and have to speak with many Managing agents as part of my job. Simon was friendly, polite, professional and most importantly, was willing to go the extra ... Read Full Review

I'm a landlord. Leaders has took my money without my concern! I recieved rent income £560 last month and this month only £406? Where all the rest? The actual rent income £625. Very bad service from start. Never spoken with the same people every time I have any inquiry. The maintenance people... Read Full Review

I am a landlord with a number of properties in and around Manchester and can honestly say Leaders in Manchester are the most disorganised crew I have ever had the misfortune to be involved with. Staff turnover is so high, the people there have no idea what they are doing - they increase their fees... Read Full Review

While we were living in the flat, we had several problems regarding shower, hot water, heating, broken toilet. Etc.. The most important, we didn't have hot water and heating for couple of days during winter, which repeated 2 more times and agents did not take any further action on this.... Read Full Review

Went for a flat viewing 7 weeks ago with Leaders to a property in Media City where there was a mould issue in the bathroom, I was assured multiple times during the viewing this would be sorted before a moving in date and also work to be done to make sure this does not happen again. The day... Read Full Review

After initially contacting Leaders to market my property for sale, I was informed by the sales manager there would be no reason why my property shouldn't be advertised within the following few days....... The photos were already taken, all that was required was the advert putting... Read Full Review

Just shocking. As a landlord very frustrating. No one answers the phones, messages never passed on, invoices incorrect. WISH I HAD NOT RENEWED MY FLAT WITH THESE... Read Full Review

My property was managed by Suttons City Living before its takeover by Leaders. The service from this branch of Leaders is totally poor and unacceptable. They just don't care about your request and ignore emails. My wife and I called this agent for over 30 times over a period of 2 months, and... Read Full Review

The staff were always very friendly and offering in assistance (the reason for the extra star) but the reality of the service was terrible. They were totally, and 2 months after leaving the property remain totally, unable to contact their landlord. Several issues around the property were thus... Read Full Review

Worst experience letting a house after years renting. Almost no complaints were sorted due to landlord not agreeing to the repairs. Deposit took more than a month to be paid back and they wanted to charge for really small things as "leaving an umbrella in the apartment". Greedy. They ... Read Full Review