As a landlord I recently required a new boiler to be installed into my rented property. I found my dealings with Lisa Baker who organised it for me to be very efficient and understanding of my tenants needs. She followed things through to the end and I found her cheerful manner and communication... Read Full Review

Our property negotiator was Oliver Cupis. Oliver was really friendly and approachable, and he made my partner and I feel relaxed and safe during the viewing. He was knowledgeable on the property, informed us on parking permits in the local area and was happy to answer questions. All round great... Read Full Review

(As Landlords) Happy with Leaders Lettings Team throughout the Covid crisis. Very pleased to see Lisa Baker back following maternity leave and note that she is in full control in her usual efficient way; she is particularly aware of the need for feedback to us and we appreciate that very... Read Full Review

Poor service really and hugely disappointing in the way things turned out. Myself and my boyfriend had been looking for a while and came across a property which looked nice. The advert said private patio however when I came to visit, Oli Cupis told me that actually it wasn't just the patio... Read Full Review

I am very happy with Oliver’s ( Oliver Cupis) determination and the consistency he has shown in helping us in finding a suitable place to rent for. He truly cared about what we needed and went above and beyond to make sure we had everything required as per our criteria and to help us in... Read Full Review

About to complete on a new home in Epsom and Oliver has been a pleasure to work with on this. Professional, helpful, communicative and efficient. Thank... Read Full Review

Excellent Service. I would just like to express my appreciation and gratitude to Oliver, who showed me around a property yesterday, twice ! I have viewed many properties over the last few weeks in my quest t find a suitable property to rent and Oliver far outshines the competition. Oliver was... Read Full Review

Appalling customer service. Jobs in house not passed on to landlord. 7 weeks and still waiting for my deposit... Read Full Review

Avoid this company if you are ever thinking of letting your property. We had Leaders manage the letting of our home whilst mostly living overseas between 2013 and 2020 and they can only be described as shoddy, uncaring, unprofessional and I have no idea how they could justify their charges as they... Read Full Review

Reviewing from tenant perspective. Really disorganized, no proper communications sent. Asked for direction around checkout, was given no support alongside a sarcastic email. They also took more from my deposit than we agreed with the landlord and I had to chase them. Also had to get my... Read Full Review

After letting myself for many years, I decided the time had come to hand over all aspects to a letting agent. LEADERS are doing a good job and it's nice to not get a phone call from a tenant and have to think "what do I do now". Many thanks to all the staff and especially ... Read Full Review

We would just like to express how much we appreciate the excellent service we have received from Leaders at Epsom. Recently, we had new tenants and the change over was handled in a most professional and friendly way. As usual, we cannot give enough praise to all at Leaders. A very big thank... Read Full Review

We rented a 3 bedroom townhouse in Epsom through Leaders for 5 years. During our time, Leaders were always responsive, dealt with any issues promptly and always supportive and helpful. We vacated the property a couple of weeks ago as we moved into our (first) own home. I was taken aback at how... Read Full Review

Rented a flat through the above estate agency which should be shut down for incompetence and negligence. On the day that I move in the flat which was reversing in a state of despair and denial very dirty and with a broken washing machine. With my big surprise there were wholes and scratches ... Read Full Review

I was given the impression that the place would be decorated before I moved in and it wasn't. There was a broken window, blinds patched up walls, stains on the carpet, room unusable because the handle had fallen off (it took about 8 phone calls and 6 weeks for them to fix this). In 2 years... Read Full Review

Been with them for more than five years starting with the previous agent (Browns) and continued with the present team. We are generally happy with the services they provide. Very helpful and are very prompt in clarifying queries and... Read Full Review

A professional company who continually exhibit integrity and reliability. Can be recommended to provide a very good and conscientious service to their clients at all... Read Full Review

I have been using Leaders for quite a few years and have always found them to be very efficient and professional throughout. Our most recent let went through seamlessly. We were fortunate enough not to have any void period. If you decide to run with them I am sure you will be very pleased with... Read Full Review

This was the first time I have let a property and being my family home I was extremely nervous. Leaders were very helpful and advised me every step of the way. My tenants are lovely and looking after my property which was my main concern. I can highly recommend using Leaders as the staff made the ... Read Full Review

I had been looking to rent my property myself for some time but when I came across leaders they changed mind on how agents worked!! In particular William love and Loraine Wollaston they both cam to see me at my home then gave me grate fees to look after it, found me a lovely family who have moved... Read Full Review