We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. They have shown a complete disregard for tenants' well-being and concerns. When we moved into our property (£1,500/month), it was in a disgraceful... Read Full Review

Very poor experience with Leaders, mainly regarding the timely return of my deposit. Throughout this process the communication was minimal bordering on non existent. Any time a response was required form myself the communication conveyed a sense of urgency however this urgency was not reciprocated... Read Full Review

Review for Gemma, Property Manager at Leaders Lettings Chester Office I recently had the pleasure of working with Gemma, the property manager at Leaders Lettings Chester Office, and I must say that my experience was nothing short of exceptional. Gemma's professionalism, friendliness, and... Read Full Review

Always received prompt response. Very humble and supportive staff. Quality of services are outstanding. Paula always go extra mile to... Read Full Review

Brilliant care from the property management side. My CRM is taking care of all my issues and she does it with the upmost professionalisms. I can’t comment on everyone but Gemma Byron sorts all the issues out. Highly recommend based on my... Read Full Review

I am a new customer and have never let a property before and am completely satisfied with Leaders. I rely on them as I live in Spain and they always react to any problem immediately in an efficient and friendly... Read Full Review

I had used leaders to manage my property for numerous years. Helen was always, professional and willing to help in any way possible, but she also was friendly and very... Read Full Review

The staffs at Leaders has been responsive to my queries and emails. My property was assigned to Paula and she has been very... Read Full Review

I have never had any issues when liaising with Helen or the rest of the leaders team. Helen, in particular, has been ever responsive and helpful. I would happily choose to let from leaders again in the... Read Full Review

When I started with Leaders they seemed the most incompetent of all of the lettings agents in Chester, worse even than Reeds Rains, somehow unfriendly and condescending and strangely unhelpful. But 3 years later when going through some repair work and moving out my experience with Gemma has... Read Full Review

I am appalled at the service we have received from Leaders, Chester. It seems no one had been taught customer service in this company, we rang the office whilst sitting outside and not one person answered the phone, they decided to continue their office chat instead, disgraceful. When we moved... Read Full Review

The property management side of the business has been extremely helpful and supportive during the move. While the lettings team had a few issues and left a few outstanding items with the house when we moved in, the property management team, particularly Paula, has worked extremely hard to put... Read Full Review

Paula has been really helpful in sorting out the issues especially on the hob and door issues. She has been so kind in hearing the issues and passing the same to landlord... Read Full Review

Have been in the property 2 years and nothing has been too much effort for Paula. Anytime something has cropped up Paula has dealt with it at lightening speed and would highly recommend her for the future G Bosher Hooker... Read Full Review

Great response and assistance by Paula McCafferty on getting a blocked drain on the premises sorted. The contracter made contact quickly and all good in time for the... Read Full Review

Paula has been very helpful and professional during your tenure with Leaders. She has been prompt and always tried to resolve and issues at the... Read Full Review

Excellent communication and management skills in dealing with any problem that arises with our property. Always friendly and happy to... Read Full Review

Always incredibly helpful and quick in responding if there is anything I contact her about. Couldn't ask for a better service... Read Full Review

I have to say Thank you to Leaders; and in particular Helen, Helen has been amazing in her efforts to get my property rented. Going the extra mile is the phrase often over used, but in this case, it is definitely spot on. I'd like to thank her for guidance and simply getting things done; and... Read Full Review

As I do not live in the UK I can say that Leaders and in Particular Helen took care of all my property needs. Very satisfied Thank... Read Full Review