Hayley Benjamin said about Kinleigh Folkard & Hayward
Services : Letting( Property Management )Date: 11th Mar 2022
I had a pleasant experience dealing with KFH. Very helpful, especially Kayleigh who answered my many questions and was very friendly.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Very disappointed with sales ...
Share On :
1 Star Review
Dylan
By : 'Alex' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : SW17
17 Dec 2021
People found this helpful1
Very disappointed with sales process. House was not advertised for over 10 weeks after listing until I queried why it had not been done. A couple of weeks later there was still no ad in the agency window. When I asked about that the ad was stuck in the lowest corner facing a side street where few... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 17th Dec 2021
Very disappointed with sales process. House was not advertised for over 10 weeks after listing until I queried why it had not been done. A couple of weeks later there was still no ad in the agency window. When I asked about that the ad was stuck in the lowest corner facing a side street where few people would see it. This was something another agency noticed. Anthony May advised on the sales price but when no direct enquiries came since it had not been advertised advised on reducing asking price. Was quite rude. Dylan who showed a few people through who were looking at property in the area was very pleasant.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Dreadful and ...
Share On :
1 Star Review
Kelly
By : 'Jess' Services : Letting( As a Tenant ) Rent PCM : £2100 Would you recommend ? : No Postcode : SW17
30 Nov 2019
People found this helpful1
Dreadful experience renting with KFH Tooting. The Property Managers were very unhelpful and slow consistently. They also sided with the landlord considerably more than the tenants. We proved ourselves to be in the right about all of these issues when eventually having to fight for our deposit... Read Full Review
Services : Letting( As a Tenant )Date: 30th Nov 2019
Dreadful experience renting with KFH Tooting. The Property Managers were very unhelpful and slow consistently. They also sided with the landlord considerably more than the tenants. We proved ourselves to be in the right about all of these issues when eventually having to fight for our deposit through the Tenancy Deposit Scheme and winning.
The Letting Agents also withheld the fact that there was endless building work happening in the flat below with no soundproofing between the two.
Avoid at all costs if you are a tenant, KFH Tooting should be ashamed of the conditions they allow their tenants to go through - physical and mental wellbeing is ignored.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Professional, efficient and ...
Share On :
5 Star Review
Anthony
By : 'Rhiannon' Services : Sales( As a Vendor ) Sold price : £622500 Would you recommend ? : Yes Postcode : SW17
6 Nov 2019
People found this helpful0
The team at KFH were very professional, friendly and reliable (particularly Anthony). Our sale progressed very smoothly and swiftly and Anthony was a very reassuring and friendly to work with. Everything happened on schedule, and the team kept us informed at each step. I felt that they were the... Read Full Review
Rhiannon Foster said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 6th Nov 2019
The team at KFH were very professional, friendly and reliable (particularly Anthony). Our sale progressed very smoothly and swiftly and Anthony was a very reassuring and friendly to work with. Everything happened on schedule, and the team kept us informed at each step. I felt that they were the most trustworthy estate agents I've worked with in London and would definitely recommend them.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Great ...
Share On :
5 Star Review
Dylan
By : 'Max' Services : Sales( As a Buyer ) Sold price : £535000 Would you recommend ? : Yes Postcode : SW17
8 Jul 2019
People found this helpful0
The team were all very helpful when needed to be, and good response times.
Dylan was of great help, but other team members were happy to help out when needs... Read Full Review
The team were all very helpful when needed to be, and good response times. Dylan was of great help, but other team members were happy to help out when needs be.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Property ...
Share On :
5 Star Review
Daniel
Antony
By : 'Daniel' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SW17
4 Feb 2019
People found this helpful0
I have recently gone through a property purchase with KFH and found the whole process extremely smooth and professional. Whilst Chloe managed the sale, her colleague Antony was on hand to pick up for her when she was on leave and together they made the process a very easy and enjoyable one. I would ... Read Full Review
Daniel Dupre said about Kinleigh Folkard & Hayward
Services : Sales( As a Buyer )Date: 4th Feb 2019
I have recently gone through a property purchase with KFH and found the whole process extremely smooth and professional. Whilst Chloe managed the sale, her colleague Antony was on hand to pick up for her when she was on leave and together they made the process a very easy and enjoyable one. I would very much recommend them again
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
This agent is not to be ...
Share On :
3 Star Review
Angelo
By : 'Anonymous' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : SW17
1 Jul 2017
People found this helpful2
This agent is not to be trusted. They are dishonest, disreputable and use dirty tactics to sell properties. They are typical sales people who really don't care how they sell properties even if it means telling outright lies. Roll on the day Tooting is free from this scourge. I would urge everyone... Read Full Review
This agent is not to be trusted. They are dishonest, disreputable and use dirty tactics to sell properties. They are typical sales people who really don't care how they sell properties even if it means telling outright lies. Roll on the day Tooting is free from this scourge. I would urge everyone thinking of selling or buying in the area to avoid KFH like the plague.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I wish I could give zero ...
Share On :
1 Star Review
Noel
By : 'Anonymous' Services : Letting( Admin ) Would you recommend ? : No Postcode : SW17
15 Jul 2016
People found this helpful7
I wish I could give zero stars. This agent is extremely unprofessional, rude and obnoxious. Uses dirty tactics to get business and as a result of this he jeopardised our purchase of a property. Noel's actions and unprofessionalism are putting the Tooting KFH into disrepute and I will not use them... Read Full Review
I wish I could give zero stars. This agent is extremely unprofessional, rude and obnoxious. Uses dirty tactics to get business and as a result of this he jeopardised our purchase of a property. Noel's actions and unprofessionalism are putting the Tooting KFH into disrepute and I will not use them to sell or buy a property. Not to be trusted!
The UK's Largest Customer Review Website for the Property Industry
Dear Poster,
I would be grateful if could provide me with some further information relating to your post, sadly there is not a huge amount information provided with your accusations.
We take...
Sally was very helpful from ...
Share On :
5 Star Review
Sally
By : 'David,Lucy' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW17
26 Apr 2016
People found this helpful0
Sally was very helpful from the outset, understood what we were looking for and liaised with us through out the process to ensure it went smoothly. Quick to answer questions we had and communicate with our new landlord on any queries we had with regard the property. Sally was very friendly,... Read Full Review
David,Lucy And Mauro said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 25th Apr 2016
Sally was very helpful from the outset, understood what we were looking for and liaised with us through out the process to ensure it went smoothly. Quick to answer questions we had and communicate with our new landlord on any queries we had with regard the property. Sally was very friendly, proficient and easy to deal with and we would recommend her as an agent to anyone looking to rent in the area.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We were looking for a ...
Share On :
5 Star Review
Sophia
By : 'Marek' Services : Letting( As a Tenant ) Rent PCM : £1700 Would you recommend ? : Yes Postcode : CR4
5 Feb 2016
People found this helpful0
We were looking for a 3-bedroom flat in a reasonable price. My first call was answered by a gentleman (unfortunately I can't remember the name) who promised to ring back but never did. I tried again couple of days later only because they had a property which suited our needs.
I was very lucky to... Read Full Review
Services : Letting( As a Tenant )Date: 5th Feb 2016
We were looking for a 3-bedroom flat in a reasonable price. My first call was answered by a gentleman (unfortunately I can't remember the name) who promised to ring back but never did. I tried again couple of days later only because they had a property which suited our needs. I was very lucky to get through to Sophia. She was very helpful from the very beginning of our conversation and arranged the viewing the same day. We made an offer and Sophia made sure we didn't wait too long for the landlord's answer. She made the whole process quick and easy. I would definitively recommend Sophia McWilliams.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sophia was extremely helpful ...
Share On :
5 Star Review
Sophia
By : 'Harriet' Services : Letting( As a Tenant ) Rent PCM : £775 Would you recommend ? : Yes Postcode : SW17
24 Aug 2015
People found this helpful0
Sophia was extremely helpful throughout the process. We booked a viewing for a particular flat and she took us to see all similar flats in the area which was great! She was very friendly and always available to answer questions about the paper work etc. she made it very... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Aug 2015
Sophia was extremely helpful throughout the process. We booked a viewing for a particular flat and she took us to see all similar flats in the area which was great! She was very friendly and always available to answer questions about the paper work etc. she made it very easy!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Noel Lawrence came out to ...
Share On :
1 Star Review
By : 'Saint' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : SW17
12 Aug 2015
People found this helpful6
Noel Lawrence came out to view my property and provide valuation. I have to say the first time I met him I found him to be the typical 'estate agent' i.e. trying to be smooth and slick however coming across more sleazy and full of the usual crap.
We discussed in length the property and... Read Full Review
Saint Claire said about Kinleigh Folkard & Hayward
Services : Sales( Prospective Vendor/Buyer )Date: 11th Aug 2015
Noel Lawrence came out to view my property and provide valuation. I have to say the first time I met him I found him to be the typical 'estate agent' i.e. trying to be smooth and slick however coming across more sleazy and full of the usual crap.
We discussed in length the property and potential sale price. As well as the price my particular concern was the fee which would be charged so we discussed this after being informed of the percentage rate I asked Noel if this was negotiable and he said yes it was and we could discuss that once I agreed to KFH on as agents. I had invited 1 other agent to come out as well and so told Noel that I had not decided yet as to which Agent I would use but would come back to him.
In short, I went back to KFH and decided to take them on and asked to negotiate the fees which I had been told previously by Noel were negotiable. Having tried to contact Noel and after leaving several messages for him the previous day, I received no calls back and in the end ended up speaking with the assistant manager Lucy Barnes who informed me that Noel was out of the office today but that she could help - she informed me that the fees were not negotiable after I queried this with her and informed her of my conversation with Noel she made various different excuses as to why the fees were not negotiable none of which were true or made any sense. Lucy informed me that she would speak to the directors and come back to me however, I was not happy with this and decided to call the head office who informed me that the fees were negotiable and was determined by the branches. Head office said that they would go back to the branch and try to resolve the issue. Within 20 minutes I received a call back from Noel who miraculously happen to be visiting the office when head office called. He was exceptionally rude and patronising and informed me that the fees were not negotiable and set in stone when I asked by whom he said quite rudely 'by me' he then went on to say that he had never discussed fees with me and that in effect I was lying. I was furious and asked him whether it is common practice to speak with potential sellers and not discuss rates at all and for the seller not to ask about rates - he could not respond to this at which point I said I was no longer interested in them as an agent.
Noel blatantly lied about the discussion with regards to the fees and Lucy was not truthful or upfront at all about the procedures. In conclusion I would say that the Tooting branch is highly unprofessional & untrustworthy in particular Noel Lawrence who as a Sales Manager lived up to the reputation of a typical Estate Agent who is untrustworthy & unprofessional it a wonder why so many people have no or little trust in agents when they behave in such a unethical manner.
I would definitely never use KFH for any reason in the future and would most definitely not recommend Noel Lawrence or his team in any way whatsoever. If you are looking for an honest, reliable and professional Agent the Tooting Branch is not that.
The UK's Largest Customer Review Website for the Property Industry
so you went to the other agent who was more expensive than KF , you went back to kf because they were slighlty cheaper .
in fact you are a tight bastard who does not want to pay market rate...
Fantastic job in arranging ...
Share On :
5 Star Review
Sophia
By : 'Nick' Services : Letting( As a Owner ) Rent PCM : £1900 Would you recommend ? : Yes Postcode : SW17
7 Aug 2015
People found this helpful0
Fantastic job in arranging tenants, particularly when first set of prospective tenants unexpectedly dropped out; has been very smooth... Read Full Review
Services : Letting( As a Owner )Date: 6th Aug 2015
Fantastic job in arranging tenants, particularly when first set of prospective tenants unexpectedly dropped out; has been very smooth process
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sophia was excellent and very ...
Share On :
5 Star Review
Sophia
By : 'Robyn' Services : Letting( As a Tenant ) Rent PCM : £1625 Would you recommend ? : Yes Postcode : SW19
26 Sept 2014
People found this helpful0
Sophia was excellent and very thorough. She helped us find the exact property we were looking for. She managed to find us something in our price range, in a good area, with everything we wanted. She was extremely easy to work with and very... Read Full Review
Services : Letting( As a Tenant )Date: 25th Sep 2014
Sophia was excellent and very thorough. She helped us find the exact property we were looking for. She managed to find us something in our price range, in a good area, with everything we wanted. She was extremely easy to work with and very professional.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
While we were looking for an ...
Share On :
5 Star Review
Jesse
By : 'Melinda' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SE12
21 Jul 2014
People found this helpful0
While we were looking for an apartment to rent, Jesse was our agent who was helping us to find a new home. He is a very professional, helpful and kind person, who is aware even of smallest details concerning the apartments and the... Read Full Review
Melinda and Bence said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 20th Jul 2014
While we were looking for an apartment to rent, Jesse was our agent who was helping us to find a new home. He is a very professional, helpful and kind person, who is aware even of smallest details concerning the apartments and the borough.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Myself and my partner had ...
Share On :
5 Star Review
Sophia
By : 'Sam' Services : Letting( As a Tenant ) Rent PCM : £1 Would you recommend ? : Yes Postcode : SW17
10 Jul 2014
People found this helpful0
Myself and my partner had been looking for a property to rent for around a month and consequently had been in contact with a number of estate agents. Sophia was by far the most helpful and pleasant agent we came across and set up 3 viewings for us which all matched our requirements. It was nice... Read Full Review
Comments on Agent Fees
Fees were inline with what we expected and lower than some agents we had come across.
Services : Letting( As a Tenant )Date: 9th Jul 2014
Myself and my partner had been looking for a property to rent for around a month and consequently had been in contact with a number of estate agents. Sophia was by far the most helpful and pleasant agent we came across and set up 3 viewings for us which all matched our requirements. It was nice Sophia had considered what we had asked for, as experience with other companies had been sales pushes on properties not in the right area etc. Once we had decided to put an offer on a property we found the process both fair and transparent and Sophia was excellent in keeping us updated with the progress of our offer. Finally, the move itself was smoothly managed and I have no doubt the team at KFH will continue to manage our tenancy in an excellent manner.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Myself and my partner had ...
Share On :
5 Star Review
Sophia
By : 'Sam' Services : Letting( As a Tenant ) Rent PCM : £1 Would you recommend ? : Yes Postcode : SW17
10 Jul 2014
People found this helpful0
Myself and my partner had been looking for a property to rent for around a month and consequently had been in contact with a number of estate agents. Sophia was by far the most helpful and pleasant agent we came across and set up 3 viewings for us which all matched our requirements. It was nice... Read Full Review
Comments on Agent Fees
Fees were inline with what we expected and lower than some agents we had come across.
Services : Letting( As a Tenant )Date: 9th Jul 2014
Myself and my partner had been looking for a property to rent for around a month and consequently had been in contact with a number of estate agents. Sophia was by far the most helpful and pleasant agent we came across and set up 3 viewings for us which all matched our requirements. It was nice Sophia had considered what we had asked for, as experience with other companies had been sales pushes on properties not in the right area etc. Once we had decided to put an offer on a property we found the process both fair and transparent and Sophia was excellent in keeping us updated with the progress of our offer. Finally, the move itself was smoothly managed and I have no doubt the team at KFH will continue to manage our tenancy in an excellent manner.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sophia was an amazing agent ...
Share On :
5 Star Review
Sophia
By : 'Ross' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW17
28 Apr 2014
People found this helpful0
Sophia was an amazing agent for myself and my partner when we were moving house. Throughout the entire process she was always in touch with us making sure she was always updated with what we wanted and what we were looking for.
Even throughout the stressful times, (which there were a few of) we... Read Full Review
Ross Hampton said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 27th Apr 2014
Sophia was an amazing agent for myself and my partner when we were moving house. Throughout the entire process she was always in touch with us making sure she was always updated with what we wanted and what we were looking for. Even throughout the stressful times, (which there were a few of) we didn't feel like we were being forgotten about.
Overall the service we received was excellent and I would highly recommend FKH to friends or family that my be looking to move.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I work a really busy job and ...
Share On :
2 Star Review
By : 'a' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : SW17
9 Apr 2014
People found this helpful2
I work a really busy job and so i was never going to be able to spend all my time managing this sale and purchase. I know i have a responsibility to research certain issues but i really did expect that the estate agent would see it as their job as the expert to guide me through the experience, let... Read Full Review
What agent could do to change your mind?
poor attitude throughout and din\'t seem to think that they owed us a service. Not sure there is anything they could have done to change my mind
a bit gutted that i went these guys said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 8th Apr 2014
I work a really busy job and so i was never going to be able to spend all my time managing this sale and purchase. I know i have a responsibility to research certain issues but i really did expect that the estate agent would see it as their job as the expert to guide me through the experience, let me know what i need to be doing etc. This was unfortunately not the case. Considering the amount of money we paid there was no hint of customer services about their approach. 1)Dishonest about the price which had been agreed with my buyer in order to secure their chain of sales. 2)I had no idea who was dealing with my sale after the manager left. I was passed from pillar to post and seemed to dealing with several people. 3)Very little communication after our sale agreed re on going issues and particulars of how the house sales/purchase is completed, time of completion, handing over keys etc. When i asked, two days before completion, why i hadn't been informed about these logistics, i was told "oh i thought you would have known that".
Overall they made an understandably stressful time even more stressful. Really very disappointed as i had a really good experience with this company a few years ago. Foolishly i didn't do any reviews this time around.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sophia was very helpful, ...
Share On :
5 Star Review
By : 'Brian' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW17
24 Jan 2014
People found this helpful0
Sophia was very helpful, polite and friendly in all our dealings. We felt she was genuinely trying to find us the right property, rather than push one onto us she was trying to sell (our complaints with a few other agencies). When she was unable to help further, she referred us to her colleague in... Read Full Review
Services : Letting( As a Tenant )Date: 24th Jan 2014
Sophia was very helpful, polite and friendly in all our dealings. We felt she was genuinely trying to find us the right property, rather than push one onto us she was trying to sell (our complaints with a few other agencies). When she was unable to help further, she referred us to her colleague in the Streatham Branch who very quickly found us the right property that same day. Very pleased with the service.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
1 - 20 of 27 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Awards won by Kinleigh Folkard & Hayward, London SW17 0RN