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Brockley, London SE4
3.3/5, 6 Reviews
50% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £450,000 | £800,000 |
| Lettings | 0% | 50% | £1,300 | £2,000 |
Address
Kinleigh Folkard & Hayward
322 Brockley Road, London, Greater London
SE4 2BT
020 3280 3508
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
Ness was very kind while ...
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5 Star Review
Dylan
By : 'Dylan'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE4
10 May 2024
People found this helpful0
Ness was very kind while viewing the place and organising a time leading up to it, hope we deal with her again in our... Read Full Review
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Dylan said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 10th May 2024
Ness was very kind while viewing the place and organising a time leading up to it, hope we deal with her again in our search!
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Rude through the valuation ...
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3 Star Review
By : 'Lee'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : No
Postcode : SE4
7 Oct 2021
People found this helpful0
Rude through the valuation process bordering passive aggressive. Told “we are not a 1% agent” and “you pay for what you get” - found a more respectful and informed agent to sell with who realised a higher price for the property and with... Read Full Review
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Lee Greenwood said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 7th Oct 2021
Rude through the valuation process bordering passive aggressive. Told “we are not a 1% agent” and “you pay for what you get” - found a more respectful and informed agent to sell with who realised a higher price for the property and with respect
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Patronising, disrespectful ...
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1 Star Review
By : 'Olly'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW4
13 Dec 2017
People found this helpful1
Patronising, disrespectful and rude service from KFH. Were incapable of treating us like people when we raised queries and issues with them but instead repeated stock phrases that didn't answer the questions and only frustrated us as it was like speaking to an automated service. Often they... Read Full Review
Comments on Agent Fees
Very high fees for lazy, slow and rude service
Comments (0)Patronising, disrespectful and rude service from KFH. Were incapable of treating us like people when we raised queries and issues with them but instead repeated stock phrases that didn't answer the questions and only frustrated us as it was like speaking to an automated service.
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Olly said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 13th Dec 2017
Patronising, disrespectful and rude service from KFH. Were incapable of treating us like people when we raised queries and issues with them but instead repeated stock phrases that didn't answer the questions and only frustrated us as it was like speaking to an automated service.
Often they would misunderstand what we were asking of them and would always try and avoid anything appearing to be their fault, when a simply 'sorry' would suffice for forgetting about an issue they instead palm us off to other member of staff and blame each other. They gave us misinformation regarding use of our shared garden and when we moved in the flat was filthy with a tin full of cigarette butts found in one of the bedrooms.
Issues were dealt with incredibly slowly including an issue with hot water that took far too long to sort out. They charged us such high fees when we moved in I assumed that this sort of thing would have been a priority for them but they really couldn't care less about their tenants.
Also at least two members of female staff would not address me properly in person but only speak directly to the male tenants in person. In emails the male tenants were referred to by their first names where as I was Ms 'surname'. I'm not sure what to make of this, whether it was simple rudeness or a genuine gender issue but it made me uncomfortable nonetheless.
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In the midst of a very ...
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5 Star Review
Andy
By : 'JoS'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : SE13
15 Nov 2017
People found this helpful0
In the midst of a very complicated and stressful time, Richard ensured that the sale of my home was achieved in a very difficult market. He consistently proved to be an invaluable professional resource in an amenable and knowledgeable way. Later, Andy Blackman at head office was also immensely... Read Full Review
Comments on Agent Fees
Higher than some, but the professionalism of the service matched this.
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JoS said about Kinleigh Folkard & Hayward
Services : Sales( As a Vendor )Date: 15th Nov 2017
In the midst of a very complicated and stressful time, Richard ensured that the sale of my home was achieved in a very difficult market. He consistently proved to be an invaluable professional resource in an amenable and knowledgeable way. Later, Andy Blackman at head office was also immensely helpful. I cannot recommend this agency highly enough.
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KFH are the worst letting ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE4
16 Aug 2017
People found this helpful1
KFH are the worst letting agents I have ever had the displeasure of working with. We have had periods of months hearing nothing from the letting agent or landlord, even after asking a question. When we first moved in a vital form was not sent to our landlord or, if it was, zero encouragement was... Read Full Review
Comments on Agent Fees
I have paid a lot of money to be treated like garbage.
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Anonymous said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 15th Aug 2017
KFH are the worst letting agents I have ever had the displeasure of working with. We have had periods of months hearing nothing from the letting agent or landlord, even after asking a question. When we first moved in a vital form was not sent to our landlord or, if it was, zero encouragement was made by KFH to ensure the form was signed - resulting in us living at an unregistered property for months. No bins, no access to internet, no official residence. When chasing we are replied to in a manor that is rude and disrespectful. While enduring a dispute with our landlord we have been constantly reminded that KFH work solely on behalf of the landlord and have zero want to defend or help ourselves as tenants (despite us paying extortionate fees). I could never in good conscience recommend using KFH.
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Friendly, considerate and ...
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5 Star Review
Aliyah
By : 'June'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE4
27 Mar 2017
People found this helpful0
Friendly, considerate and deals with what you really are aiming for! Good job! Highly recommended for everyone! Deals with customers in a very professional... Read Full Review
Comments on Agent Fees
Worth it.
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June said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 26th Mar 2017
Friendly, considerate and deals with what you really are aiming for! Good job! Highly recommended for everyone! Deals with customers in a very professional manner.
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