This is an honest opinion from dealing with Keylet: Keylet is the KEY to a massive LETdown! This agency knowingly let out a flat with hostile & violent cotenants (the previous tenants had left after complaints). When the new tenants were forced to leave as well due to the abuse, Keylet... Read Full Review

Genuinely upset by the way Keylet recklessly doesn’t check co-tenants. Unacceptable to intimidate and pursue tenants who’ve had to move out as a result of Keylet’s... Read Full Review

Many thanks to the team at Keylet In Cardiff for all their help in our recent move, and especially Cerys the sales administrator and also Chris the sales manager. They handled both our sale and purchase, and the sale went well, with excellent marketing that got a lot of interest. and we accepted... Read Full Review

Unfortunately, unexpected and unacceptable customer service, when booking an appointment to view the apartment five days before the original appointment in Cardiff, and upon arrival to the city and half an hour before the viewing appointment, the Key let cardiff bay branch communicates with me to... Read Full Review

Very happy with the entire process. Would highly recommend to anyone looking to rent a property in the Cardiff... Read Full Review

The team at Keylet are very responsive and extremely helpful. All in all, a professional high quality service. Thoroughly... Read Full Review

Jack from Keylet was absolutely brilliant, so professional and friendly. His communication was great and he always kept me updated throughout the process. He made what is usually a stressful moving process so smooth and flawless. I’d definitely recommend him and the Keylet team to... Read Full Review

I rented an executive property with Keylet at the beginning of March and can honestly say that the keylet team went above and beyond to make my rental experience a good one. As I have recently relocated to Wales I was a unaware of the local area etc to which Dan in the lettings department went... Read Full Review

Keylet - Cardiff Bay branch have been have been very helpful in selecting and moving into a flat in the Cardiff Bay area. The location is excellent and the quality of the modern flat is good, despite one or two replacements or repairs being... Read Full Review

Terrible experience. I am never one to write a review but feel like I should warns others against using Keylet. I have been renting in Cardiff for 5 years and have never experienced anything like this. It was a headache from day one and the staff are plain rude. I have been out the property for... Read Full Review

Struggling to get anything sorted as no one at the agency takes any responsibility for anything. There is a lot of buck passing which means you never know if, or when, anything is going to be resolved. Feel as if we are on some nightmare roundabout... Read Full Review

Found an excellent property from keylet, rhydian was amazing and very helpful, couldn't do enough for us. Would definitely recommend them to... Read Full Review

Disorganized, not even a drop of logic and coordination for managing a issue from A to B, the issue reporting website is useless, they do not read messages. The most terrible experience of my life regarding tenancy management. I do not imagine why landlords will pay incompetence. From May I am ... Read Full Review

Be very careful when dealing with this agency. They will do barely anything for you, even though they will be asking for the fees to be paid in full (wasted money). Always put everything in writing, ask for written confirmation for everything, record phone calls or live chats inside their... Read Full Review

I regularly rent out my apartment in Cardiff Bay as I work overseas a lot and therefore I have allot of experience in working with all the local letting agencies. Keylet have by far the best service in terms of keeping you abreast of latest developments and when someone has asked about the... Read Full Review

We have been with Keylet for several years now and the things I appreciate the most is are their responsiveness, communication and their ability to admit when they get it wrong. With regards to responsiveness and communication, whether you phone or email, Keylet always respond quickly, if you... Read Full Review

My flatmate and I are young professionals and mature students pursuing our PhDs. What this meant is that we needed a space that was conducive to writing and which made us feel at home (quiet, modern, furnished, affordable, stress-free). We were comprising our list of expectations until we came... Read Full Review

Stay away from this letting agent at all costs! They are money grabbers who will over charge you for everything under the sun. they charge stupid extra amounts for invoices (i.e. printing out a sheet of paper), which must be using fancy ink i suppose by the astronomical prices. they... Read Full Review