The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 48 Reviews
94% Recommended
96% sales valuation accuracy
67% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 95% | £89,000 | £810,000 |
| Lettings | 67% | 95% | £470 | £1,350 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 5 | 1 | 23 | 0 | 10 | 1 | 1 | 0 |
John Smale & Co
5 Cross Street, Exeter, Devon
EX31 1BA
01271 342 000




By : 'Rafe'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Buyer)
Sold price : £315000
Would you recommend ? : Yes
Postcode : EX32
Genuinely helpful and friendly local estate agents who I would recommend. They helped us in our move from London during what was a difficult time. There were one or two issues that could have been handled a bit more promptly along the way which is why there are 4 ... Read Full Review

By : 'charlene'
Branch : Exeter, 5 Cross Street
Services : Online Auctions (I bought a property using them)
Sold price : £410000
Would you recommend ? : Yes
Postcode : EX21
It was stress free working with John Smale and Co. Toby was just fantastic, keeping me posted and up to date with communications, even out of hours which was much appreciated and kept the stress at bay. If Toby was busy his team answered and answered any queries i had. I can not recommend this ... Read Full Review

By : 'Claire'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EX21
Kept us well informed, accurate and achievable valuation. Friendly and approachable, Toby went above and beyond to secure our sale, great service for the money. Puts bigger companies to shame! Highly ... Read Full Review

By : 'Lara'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Buyer)
Sold price : £325000
Would you recommend ? : Yes
Postcode : EX31
Excellent Estate Agents. Every member of the team was extremely friendly, helpful, professional and eager to help our purchase go through quickly. Took a lot of the usual stress out of the process. Highly ... Read Full Review
By : 'Mr'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EX34
Very happy with how they handled the sale. Really happy with how the property was marketed. Very friendly team who kept us well informed. They ensured the sale progressed as smoothly as possible. Highly ... Read Full Review


By : 'Miranda'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : EX32
Brilliant customer service from Paul and Toby. Constant updates and following up from the bottom of the chain. I would highly recommend John ... Read Full Review

By : 'Edwards'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Sold price : £810000
Would you recommend ? : Yes
Postcode : EX34
Fantastic service, professional, supportive, friendly and guided myself and our sale where nothing was too much trouble. Even given contact details of my agent for use when he was on holiday. Which fortunately I didn’t have to do but was in place if needed. I can highly recommend and ... Read Full Review


By : 'Nicole'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Sold price : £147000
Would you recommend ? : Yes
Postcode : EX31
Really impressed with the service we received from John Smale - from the first call, viewings through to the day of completion, Toby & Paul kept in touch and guided us the whole way. Nothing was ever too much. Would definitely recommend John Smale to anyone looking to sell their ... Read Full Review

By : 'Anne-Marie'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Sold price : £239950
Would you recommend ? : Yes
Postcode : EX34
Toby was very helpful and curteous when he came to value my property and when he came to take photos and put my house on the market. his collegue shwed round prospective viewers was excellent in helping me achieve the price I wanted to enable me to purchase another home of my own. It was all very ... Read Full Review

By : 'Claudia'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EX31
Excellent service from David and his team on the sale of our property. I would definitely use them again and would highly recommend ... Read Full Review

By : 'John'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Buyer)
Sold price : £345000
Would you recommend ? : Yes
Postcode : EX31
Toby handled our purchase in a friendly professional manner. He also helped to iron out a problem that could have held things up. Would definitely ... Read Full Review

By : 'Piper'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Buyer)
Sold price : £695000
Would you recommend ? : Yes
Postcode : EX34
David was friendly and professional at all times. The purchase was a bit problematic but we were always kept up to date with any progress thanks to Davids due diligence. Thank you very much for all your help and advice. We are Loving our new ... Read Full Review
By : 'Chris'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EX33
We had a couple of minor problems with the listing at the beginning of the process but after that they were very professional throughout the ... Read Full Review

By : 'elaine'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Sold price : £212000
Would you recommend ? : Yes
Postcode : EX31
I am very happy with the service I received from John Smale. Toby was in regular contact, and I was able to contact him if I had any queries. He gave me good advice regarding prospective buyers and offers that we received. He updated the photos on the website regularly, to keep it looking ... Read Full Review

By : 'Rebecca'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : EX39
We were lucky to have an agent (Paul Saunders) who had a vision for how we could buy our dream house. Despite having to sell two different properties in order to buy our new house, he kept his eye on the goal and we moved in a month ago. We wavered from time to time but his optimism was unwavering. ... Read Full Review
By : David Edwards
19 Sept 2019Thank you very much! Nice to do business with...


By : 'Beatrice'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Sold price : £595000
Would you recommend ? : Yes
Postcode : EX31
We were very pleased with the way John Smale presented our property for sale. They found a purchaser relatively quickly and achieved a price which was ore or less what we hoped to achieve. Both David and Paul were available to comment on viewings and able to be contacted with any queries we had ... Read Full Review

By : 'Kathleen'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EX33
John Smale dealt with the sale of a difficult property for me. They were always helpful and professional, I felt that I could ring at any time of I had a concern and they were always happy to ... Read Full Review
By : 'L'
Branch : Exeter, 5 Cross Street
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EX32
We use John Smale & Co to find tenants and deal with the initial set up details. We find them very professional and thorough. They lead you through every step and no question is too small. We would highly recommend to anyone considering renting out their ... Read Full Review
By : 'Lisa'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : EX32
Great service. Happy to assist and make the process as streamline as possible. Queries responded to very quickly. One disappointment was accuracy in the particulars but still purchased a great home. Great team. Thank ... Read Full Review

By : 'Mrs'
Branch : Exeter, 5 Cross Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : EX31
We sold our last two houses through Smale & Co, and for the third time, they came up with the goods. Toby's valuation was excellent, and his enthusiasm for the property shone through. We secured a buyer within eight weeks of going on the market, and every time the chain hit a snag Toby ... Read Full Review
Very competitive
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We are regulated by the Property Ombudsman, the Royal Instituiotn of Chartered Surveyors the Natioanl Assoction of Esate Agents and Association of Residential Letting agents.
Last updated at 2/15/2018, 8:40:37 AM by allAgents