The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.8/5, 147 Reviews
73% Recommended
85% sales valuation accuracy
72% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 85.00% | 72.00% | £40,000 | £2,147,483,647 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 0 | 0 | 49 | 6 | 27 | 16 | 25 | 18 |
iam-sold Ltd
6th Floor, Arden House, Regent Centre, Newcastle upon Tyne, Tyne and Wear
NE3 3LU
0845 519 3126



By : 'Fabi'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : 4
Would you recommend ? : Yes
Postcode : SO16
I cannot thank Natalie Forwood enough her outstanding support during my house purchase. She kept me fully updated at every stage, chased everyone involved, and handled every detail with professionalism, patience, and care. Her dedication made what could have been a stressful process smooth and ... Read Full Review
By : 'J'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : 3
Would you recommend ? : No
Postcode : DY11
What a terrible appalling experience Wasted 4 months of my life Customer service disgraceful Just want to squeeze as much money out you ... Read Full Review
By : '109'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DL3
Do not use this company. If I could give zero stars I would. Numerous different advisors and all useless. Cost me thousands of pounds, sale fell through, they kept the deposit from the buyer and then noone knew the complaints process. I was told that I couldn’t relist the property and admitted ... Read Full Review
By : r
22 Jul 2025sorry to hear, I've heard something similar from others, but why would you sell through them in the first place? Was there a problem with the property that prevented a traditional...
By : 'Let'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Sold price : £85000
Would you recommend ? : No
Postcode : DL16
Buyers stay well clear, terrible company!!! Ignore their own processes including complaints, will do whatever to force you into buying or keep your reservation fee. I’m learning a very very costly mistake and feel for anyone who’s unfortunate enough to be involved with ... Read Full Review
By : Customer Service Team
28 Nov 2024Dear Michael, Thank you for your feedback. I am sorry to hear of your upset and frustration with iamsold. I have been unable to locate you by name alone, and would require a property...

By : 'Pendragon'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Sold price : £225000
Would you recommend ? : No
Postcode : BA6
We experienced significant challenges throughout our dealings with IAMSOLD. From the beginning to the eventual failed completion, there were issues with transparency regarding the vendors, their readiness to sell, and the condition of the property. One of the few tasks for their substantial ... Read Full Review

By : Josh
23 Sept 2024Hi, Georgina. Thanks for sharing your concerns here. I can see that we have addressed your concerns at Stage 2. You are free to escalate your complaint to Stage 3 for further review, if you remain...

By : 'Annalise'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Online Auctions
Would you recommend ? : Yes
Postcode : BB2
Just wanted to say a big Thank you to Ruth Phillips she was extremely helpful and informative and kept me up to date every step of the way. Many thanks Ruth Annalise ... Read Full Review

By : 'Joseph'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : M7
Buyers beware that the reservation fee is NON REFUNDABLE!! You will not get your money back irrespective of the situation! These people are just crooks in ... Read Full Review
By : Josh
3 Jun 2024Hi, Joseph. Thanks for sharing your concerns here. The non-refundable nature of the Reservation Fee is disclosed on our website, our Buyer's guide, the Bid Registration, our Terms and...
By : 'Joe'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Online Auctions
Would you recommend ? : No
Postcode : SK14
I had the worst experience using this company. The Modern Method of Auction is an under-regulated field where you have zero rights and you're on your own when you experience poor practices. An hour after winning an auction, I was called up to pay my fees and the Auction Specialist said: ... Read Full Review
By : Josh
20 May 2024Dear Joe, Thank you for leaving feedback regarding your time with IAM-Sold here and on Trustpilot. I must apologise that our response to you here on AllAgents seems to have not posted back on May...

By : 'Julian'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK4
I deal with Vanessa at Iam sold. She's brilliant, personable and helpful. Keep up the great ... Read Full Review
By : Thomas Thornton
28 Feb 2024Hi Julian, Thank you for your 5 star review. It is fantastic to hear Vanessa provides you with an excellent customer service.. I will be sure to pass your feedback on to Vanessa, she will be ...

By : 'Asad'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Online Auctions
Would you recommend ? : No
Postcode : RM13
hi guys don't deal with these people they are just big thief's and are after to steal you reservation fee money, i went to view the property advertised by Bairstow estate agent, 12 Betterton road , the estate agent lady told me that this property is going on auction however the seller ... Read Full Review
By : Thomas Thornton
21 Nov 2023Hi Asad, I can confirm that our position delivered to you in our final formal response remains the same. The non-refundable Reservation Fee (as well as being clearly advertised in our marketing ...

By : 'RACHAEL'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SK5
As a buyer searching for a house, we came across 3 options all going to auction. Our contact Jodi Gooch could not have been more helpful, informative and passionate about the houses she was looking after and her job ony the while. The buying fees are bit of a kicker when weighing up the value of ... Read Full Review
By : Michela Murray
1 Nov 2023Dear Rachael, Thank you for taking the time to leave us a lovely review. It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent...

By : 'Brian'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : DY10
We sold our ex-rental property through Victoria at iam-sold's Newcastle office and found the experience very straightforward and pain free. Victoria kept us informed throughout the process which was achieved in in a matter of weeks. The value obtained was less than we might have realised had ... Read Full Review
By : Thomas Thornton
26 Sept 2023Dear Brian, Thank you for taking the time to leave us a review about your experience. It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your...
By : 'Rob'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( Prospective Vendor/Buyer )
Sold price : £180000
Would you recommend ? : No
Postcode : NN14
Attempted to buy through IAM sold. Signed up to bidding process. Team said they would contact us to find out about our experience, made a token effort to keep us informed but failed to communicate fully and keep us in the loop. Shut down the auction before the end. Failed the vendor as we would ... Read Full Review
By : Josh
14 Sept 2023HI, Rob. Sorry to hear of your disappointment. I can confirm that we are able to end auctions early, or accept offers before the start of an auction, if the Seller wishes to do so. We are legally...
By : 'GEOFFREY'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Online Auctions
Sold price : £390000
Would you recommend ? : Yes
Postcode : YO21
we have sold our property via the modern method of auction with the very considerable expertise of stephen quinney out of iamsold's gosforth office. we chose this method upon the thorough description offered by mr quinney which caused us to recognise the advantages and protections MMA ... Read Full Review
By : Josh
14 Sept 2023Hi, Geoffrey! Thanks so much for this lovely and thorough review! We're really glad to have got a good result for your sale! All the best, Josh Customer...

By : 'Steve'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B62
Purchased my first property from iamsold and it went smoothly. Meena from the completions team was amazing and helped push everything to ... Read Full Review
By : Alisha
25 Aug 2023Dear Steve, Thank you for your review. Meena is a great member of the team and it is lovely to see that she has been on hand to assist during the transaction. Kindest Regards, Alisha...

By : 'Martin'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Online Auctions
Sold price : £450000
Would you recommend ? : Yes
Postcode : S6
<p>Great service ! </p><p>Abi was excellent, very helpful and always kept me ... Read Full Review
By : Josh
22 Aug 2023Hi, Martin! Thanks so much for this kind review! All the best, Josh Customer...
By : 'Mr'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Online Auctions
Would you recommend ? : No
Postcode : SK16
Buyers beware! I lost money by getting involved in their 'modern auction'. Unethical practices and lack of customer ... Read Full Review
By : Josh
28 Jul 2023Hi, there. We're sorry to hear that you've lost money, but there can be a risk when certain recommendations are not followed. Unfortunately, we don't have enough information to address your...
By : 'Lucy'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( Prospective Vendor/Buyer )
Sold price : £165000
Would you recommend ? : No
Postcode : S60
Beware! If the seller withdraws, iamsold will NOT return your reservation fee. There is nothing in the terms and conditions on their website about this. They then give you reasoning behind this which can be argued against with their own t&cs which they ignore and tell you to appeal (so they can ... Read Full Review
By : Stephanie Williams
10 Jul 2023Hi, Lucy. Thank you for your feedback. As mentioned on the other review platform, The Appeals Process is there to give Buyers the opportunity to challenge the Review Panel's decision to retain...

By : 'SARAH'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S35
Abigail Budden was very efficient and extremely helpful in the purchase of our ... Read Full Review
By : Josh
25 Jul 2023Hi, Sarah! Thanks so much for this lovely review! All the best, Josh Customer...

By : 'Paul'
Branch : Newcastle Upon Tyne, 6th Floor, Arden House, Regent Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : M41
Excellent service throughout!! Hannah was excellent and I could not recommend her highly enough in the initial stage and then Laura was excellent seeing me through to completion. Great service my second purchase through I am sold and brilliant on both occasions. Thankyou ... Read Full Review
By : Josh
6 Jul 2023Hi, Paul! Thanks so much for this lovely review. We're so glad to see comments like yours, and are looking forward to working with you again on your next purchase! All the best, Josh Customer ...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
A copy of our Complaint Handling Procedure can be found via our website link: https://www.iamsold.co.uk/complaints-procedure
Last updated at 3/12/2019, 4:58:25 AM by allAgents