Services : Sales( As a Vendor )Date: 14th Jan 2022
Exceptional service from Steve. I would highly recommend him and the Northampton Horts team. I would certainly use them again if needed.
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Horts Northampton: Superb! ...
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5 Star Review
By : 'Lorraine' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NN4
22 Nov 2021
People found this helpful0
Horts Northampton: Superb! We cannot rate this company highly enough. Communication from initial contact through to exchange was first class. After a thoroughly researched valuation from director Adam, to professional marketing and sales led by Steve Coombes, and after-offer follow up by Jo, we... Read Full Review
Services : Sales( As a Vendor )Date: 22nd Nov 2021
Horts Northampton: Superb! We cannot rate this company highly enough. Communication from initial contact through to exchange was first class. After a thoroughly researched valuation from director Adam, to professional marketing and sales led by Steve Coombes, and after-offer follow up by Jo, we were kept completely informed. At all times the team were professional, courteous and above all prompt. It was so helpful to have one named contact, and nothing was to much trouble. What can be a stressful situation was seamless from start to finish.
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awful.While the tenancy was ...
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1 Star Review
By : 'neil' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : No Postcode : NN6
8 Apr 2021
People found this helpful1
awful.
While the tenancy was in affect they were fine (probably as we were paying them..) , and the chap that initially showed us around was also good.
However, at checkout time they decided to work on behalf of the landlord to extort as much of our deposit as possible. They simply parroted... Read Full Review
Services : Letting( As a Tenant )Date: 7th Apr 2021
awful.
While the tenancy was in affect they were fine (probably as we were paying them..) , and the chap that initially showed us around was also good.
However, at checkout time they decided to work on behalf of the landlord to extort as much of our deposit as possible. They simply parroted the landlords demands and were deeply unpleasant to deal with.
Their tone was patronising and unpleasant.
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Missed out on a letting ...
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1 Star Review
By : 'Amy' Services : Letting( As a Tenant ) Rent PCM : £850 Would you recommend ? : No Postcode : NN4
27 Nov 2020
People found this helpful2
I viewed a house with Horts after which I spoke with Sarah and expressed that I would like to put in an application. She sent me the application form and told me to complete it and send it back (due to covid, no face to face contact). I had a lengthy conversation with Sarah about the face that my... Read Full Review
Services : Letting( As a Tenant )Date: 27th Nov 2020
I viewed a house with Horts after which I spoke with Sarah and expressed that I would like to put in an application. She sent me the application form and told me to complete it and send it back (due to covid, no face to face contact). I had a lengthy conversation with Sarah about the face that my current tenancy required 2 months' notice so I asked if rhe start date could be moved back however made it clear if not we could start it straight away. I then rang back later that day and spoke to Susan to ask something about the form and was told 'we don't do that anymore, just send an email with your employment details.'I sent the email copying in both Susan and Sarah and referenced the original conversation, asking "could the start date be moved back, following the conversation with sarah". I didn't get any reply. I rang the next morning to follow up and was told the landlord had selected someone else because we couldn't move in straight away. I clearly stated that I had spoken at length with Sarah about this making it clear I was only asking if the start date could be moved but if not it wasn't a deal breaker. I also referenced the fact that she was going to ask the landlord and get back to me which she never did. So all in all we have missed out on this letting due to a lack of communication between Horts staff and none of this was communicated to me until I rang them up. Lack of communication within the office, poor communication and apparent lack of interest (Susan told me my email was to blame and did not seem bothered at all that it was her and Sarah who had caused this and let us down).
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5* professional house ...
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5 Star Review
By : 'Sophie' Services : Sales( As a Vendor ) Sold price : £175000 Would you recommend ? : Yes Postcode : NN4
5 Apr 2020
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First time using Horts to sell my property and would definitely recommend.
Dan brothers marketed the property in a 5* way with great pictures etc.
Steve Coombes was my main contact for the sale, steve was fantastic the entire process. Even when things were out of our control he did everything he... Read Full Review
First time using Horts to sell my property and would definitely recommend. Dan brothers marketed the property in a 5* way with great pictures etc. Steve Coombes was my main contact for the sale, steve was fantastic the entire process. Even when things were out of our control he did everything he could to make it work for everyone. Would definitely recommend Dan & Steve, both lovely chaps providing an excellent experience for clients.
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Extremely ...
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5 Star Review
By : 'Tom' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NN14
29 Mar 2019
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We sold and bought our new house in Mawsley, NN14!
Ray and Emma Jacobs were fantastic throughout the whole process, from start to finish!
They chased up any issues we had and Emma provided us with weekly updates with how our chain was progressing!
Would highly recommend using Horts,... Read Full Review
Services : Sales( As a Vendor )Date: 29th Mar 2019
We sold and bought our new house in Mawsley, NN14!
Ray and Emma Jacobs were fantastic throughout the whole process, from start to finish!
They chased up any issues we had and Emma provided us with weekly updates with how our chain was progressing!
Would highly recommend using Horts, especially in Mawsley as Ray and Emma know the area so well
Very satisfied customers
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Promises not ...
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1 Star Review
By : 'Frustrated' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NN7
20 Sept 2018
People found this helpful1
I had to chase for everything...my email address was wrong so I wasn't receiving viewing details. Michael promised three times to amend this and in the end I called the office and a colleague did it in 30 seconds for me.
Michael told me two viewings were scheduled for a Friday. When I chased... Read Full Review
I had to chase for everything...my email address was wrong so I wasn't receiving viewing details. Michael promised three times to amend this and in the end I called the office and a colleague did it in 30 seconds for me. Michael told me two viewings were scheduled for a Friday. When I chased for more info the day before they were due he assured me that they were happening and would provide specific details first thing in the morning. When he rang he confessed that neither was in the diary. I'd spent ages tidying the house for nothing (although it is nice to have a clean house!). I had numerous viewings over the three months Horts marketed my property but the feedback for all ofthem was absolutely identical - "they like it but they haven't sold yet." It may have been the same for each buyer but it did feel like a copy and paste job. When I went on holiday I advised when viewings couldn't take place and Michael said he would let colleagues know. He didn't. I received two calls during my break and a colleague had to step in to update my details instead. One viewing was conducted by myself but not by choice. Michael left a family with two very small children out in the sweltering heat. He did not contact me to let me know he was running late. He was a whole half an hour behind schedule. Nothing was Michael's fault, he told the family he'd left on the doorstep that he had got the times wrong. The family said this was odd given the viewing had only been scheduled the day before. When they left, Michael confided in me that he had lied to the prospective buyers. He said he had been held up at a previous viewing but felt the lie sounded better. For me, it made me trust him less. When I asked him to withdraw my property from sale, it took over a week of chasing to get him to take it down from Rightmove and almost three weeks of chasing to return my key. Never again!
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Dissatisfied ...
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1 Star Review
By : 'Anonymous2759' Services : Sales( As a Buyer ) Sold price : £267500 Would you recommend ? : No Postcode : NN1
30 May 2018
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Having accepted a bungalow in August 2017, we didn't exchange until March 2018. We feel that we were unfairly treated by their estate agent.
The estate agent never gave us measurements, lied to us, never replied to our enquires and was extremely rude. The estate agent we unfortunately had to... Read Full Review
Having accepted a bungalow in August 2017, we didn't exchange until March 2018. We feel that we were unfairly treated by their estate agent. The estate agent never gave us measurements, lied to us, never replied to our enquires and was extremely rude. The estate agent we unfortunately had to deal with made our whole experience more stressful then it had to be, we would not recommend the agent in the slightest!
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Grossly undervalued house ...
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1 Star Review
By : 'Lynda' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NN2
25 Sept 2017
People found this helpful2
Grossly undervalued house suggesting we spend £20k doing it up which would have meant selling it for less than we paid for it in 2004!
Doesn't understand concept of going... Read Full Review
Grossly undervalued house suggesting we spend £20k doing it up which would have meant selling it for less than we paid for it in 2004! Doesn't understand concept of going concern
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Dear Lynda,
I'm sorry to hear you have a complaint. I do not know the circumstances as the matter has not been reported to me.Please feel free to contact me so I can investigate exactly what...
More interested in our buyer ...
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1 Star Review
By : 'Out' Services : Sales( As a Vendor ) Sold price : £360000 Would you recommend ? : No Postcode : NN14
14 Sept 2014
People found this helpful4
More interested in our buyer than us. On holiday for 4 of the 12 weeks we were under contract to them. Difficult to reach by phone resulting in key deadlines missed. Very defensive when... Read Full Review
Services : Sales( As a Vendor )Date: 13th Sep 2014
More interested in our buyer than us. On holiday for 4 of the 12 weeks we were under contract to them. Difficult to reach by phone resulting in key deadlines missed. Very defensive when challenged.
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After having a terrible time ...
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5 Star Review
By : 'rtdon13' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : Yes Postcode : NN4
11 Sept 2014
People found this helpful0
After having a terrible time with a different northampton agent, we where a bit nervous of whether most agents would be this way, however omar promised we would be looked after and they did just that. From moving in (which was a professional and efficient service, we where given a viewing there and ... Read Full Review
Services : Letting( As a Tenant )Date: 10th Sep 2014
After having a terrible time with a different northampton agent, we where a bit nervous of whether most agents would be this way, however omar promised we would be looked after and they did just that. From moving in (which was a professional and efficient service, we where given a viewing there and then, and weren't charged ridiculous lettings fees like some other agents tend to) to having maintenance done, everything we have asked them to repair has been done so promptly and professionally by experienced contractors. We cannot fault them.
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We have tried to rent a ...
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1 Star Review
By : 'username' Services : Letting( As a Tenant ) Would you recommend ? : No
26 Nov 2013
People found this helpful3
We have tried to rent a property through horts, everything went fine until 2 days prior the move when they have notified us that the landlord has pulled out of the contract leaving us 2 days to find another property or become homeless.
Dispute #1: We have been informed by them that the landlord ... Read Full Review
Services : Letting( As a Tenant )Date: 26th Nov 2013
We have tried to rent a property through horts, everything went fine until 2 days prior the move when they have notified us that the landlord has pulled out of the contract leaving us 2 days to find another property or become homeless.
Dispute #1: We have been informed by them that the landlord doesn't want to be contacted by horts or ourselves any time in the future, which makes us assume horts wasn't telling the complete truth and this whole story had nothing to do with the landlord but horts as the property was advertised on their website again two weeks later. Strange isn't it?! What is also pretty strange that in cases like this you would expect that the agency would at least try to come up with a solution and try to offer you another one of their property. Horts didn't even try. They have been busy transferring back the referencing fees to us making sure there's no contract between them and us in place any more. Clever move.. but we have got everything archived dear horts, c'est la vie.
Dispute #2: During our further correspondence they have stated that both my partner and myself are remembering wrong for the whole story ( they might think we are "xxx" just simply liars ) and the whole issue has been caused by us questioning some of the points on their contract. Questioning/Requesting explanations on certain points of a contract ( 55 obligations for the tenant and 3 for the landlord/agency ) and refusing them are two separate things but horts representatives been incapable of recognizing this, never mind. The unprofessional ism, lack of support and total ignorance we had experienced with horts was way below our expectations even from a low end company like them.
Would NOT recommend this agency to my worst enemy and we have taken the case further to trading standards.
This industry needs some serious regulations to take place, until then, tenants will have no rights at all but to accept everything, shut up and pay the mortgage of the glory landlords. Period.
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Excellent service. More ...
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5 Star Review
By : 'Nick' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NN1
24 Jun 2013
People found this helpful0
Excellent service. More importantly advice what and what not to do as the sale progressed. Problems overcome showing years of experience.All done with a smile so just the right amount of intensity. Can't fault it, would recommend Horts without reservation and will use them... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Jun 2013
Excellent service. More importantly advice what and what not to do as the sale progressed. Problems overcome showing years of experience.All done with a smile so just the right amount of intensity. Can't fault it, would recommend Horts without reservation and will use them again.
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We received excellent service ...
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5 Star Review
By : 'Hugh' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : NN7
14 Jun 2013
People found this helpful0
We received excellent service from Jonathon and Sophia. They were professional, friendly and helpful from the first viewing right up to the service they provided after we'd completed. We would highly recommend them. Nothing was ever too much and they went above and beyond to provide a really... Read Full Review
We received excellent service from Jonathon and Sophia. They were professional, friendly and helpful from the first viewing right up to the service they provided after we'd completed. We would highly recommend them. Nothing was ever too much and they went above and beyond to provide a really positive experience. They made our house buying experience a very positive one.
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We found Ray a pleasure to ...
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5 Star Review
By : 'Nikki' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : NN14
17 May 2013
People found this helpful0
We found Ray a pleasure to deal with and very helpful from the first viewing through to completion. He was quick to answer any questions we... Read Full Review
We found Ray a pleasure to deal with and very helpful from the first viewing through to completion. He was quick to answer any questions we had.
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Very impressed with the ...
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5 Star Review
By : 'Gill' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NN7
15 May 2013
People found this helpful1
Very impressed with the service. Steve Curtis, Jonathan Barker and Sophia Rahman were very helpful with our selling process and kept us updated each step of the way. I can't praise them highly enough and would highly recommend using Horts if you want a stress free... Read Full Review
Services : Sales( As a Vendor )Date: 15th May 2013
Very impressed with the service. Steve Curtis, Jonathan Barker and Sophia Rahman were very helpful with our selling process and kept us updated each step of the way. I can't praise them highly enough and would highly recommend using Horts if you want a stress free move.
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I recently purchased a ...
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5 Star Review
By : 'Paul' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : NN5
20 Apr 2013
People found this helpful0
I recently purchased a property through Horts Northampton, that i am intending to rent. Their agent Stuart Little, helped me through the process, and i found him very accommodating and knowledgable. He was also very communicative, and punctual on appointments, not often the case from my experience... Read Full Review
I recently purchased a property through Horts Northampton, that i am intending to rent. Their agent Stuart Little, helped me through the process, and i found him very accommodating and knowledgable. He was also very communicative, and punctual on appointments, not often the case from my experience of estate agents. I am actively using him again to increase my portfolio of properties.
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We have just sold our ...
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5 Star Review
By : 'Kate' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NN4
19 Apr 2013
People found this helpful0
We have just sold our property and the service we have received was excellent, from the first visit to value the property to our exchange of contracts. The sale has been a very complicated one, trying to tie up the sale of our house and also our daughter's property for us to buy one house. We... Read Full Review
Services : Sales( As a Vendor )Date: 19th Apr 2013
We have just sold our property and the service we have received was excellent, from the first visit to value the property to our exchange of contracts. The sale has been a very complicated one, trying to tie up the sale of our house and also our daughter's property for us to buy one house. We have encountered many problems along the way, none of which could have been foreseen and when our first sale fell through at the last minute every member of the Horts team pulled out all the stops to obtain another buyer within a very short time scale.
Chris has always been available, day or night, to update us on progress, calling round to see us on several occasions giving a very personal service (and keeping us sane when it felt like everything was going wrong) and Sophia is a star when it comes to progress chasing.
We were impressed with the professionalism of every member of the sales team we met when they accompanied the viewings and every one of them gave us feedback as soon as possible after the viewings.
We cannot recommend them highly enough and would not use any other agent in the future.
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I must admit I'm dubious ...
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1 Star Review
By : 'Geoff' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NN2
19 Apr 2013
People found this helpful1
I must admit I'm dubious about some of the other reviews that have been left for this estate agents.
We tried to buy a property through them, and after committing time and money for searches, solicitors, and a survey, we then found out that a strict deadline had passed and the seller had... Read Full Review
What agent could do to change your mind?
They could have been honest and clear to us from the start.
I must admit I'm dubious about some of the other reviews that have been left for this estate agents.
We tried to buy a property through them, and after committing time and money for searches, solicitors, and a survey, we then found out that a strict deadline had passed and the seller had withdrawn.
After making our complaint, Horts responded that we had taken too long over the sale and that it was our fault. Apparently 8 weeks is 'ample' time to complete a sale. Presumably they hoped we would complete in that time, but they must have foreseen possible complications. The fact they didn't tell us about the strict deadline, the fact they then tried to push on us a cheap and quick surveyor, the fact they put us in touch with their recommended solicitor who turned out to be a third party acting for another solicitor in a different county... these facts all add up to tell you what kind of estate agents Horts really are.
Horts tried to take shortcuts throughout and deliberately withheld information hoping the sale would go through quickly. Of course, it's not their money that is at stake, there were no risks for them, only risks for us that we weren't told about until too late.
To cut a long story short, Horts should be avoided at all costs.
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Geoff, as you are aware, I have corresponded with your parents over this matter and we have failed to agree on the circumstances. As you can see from this review site, we do an excellent job in the...
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