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Paddington, London W2
1.7/5, 6 Reviews
17% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
75% letting fee satisfaction
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Latest Reviews
Ollie StayBeyond
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 0% | 75% | £2,600 | £3,033 |
Address
Hamptons International
Unit 43, 4 Merchant Square, London, Greater London
W2 1AQ
020 7717 5148
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hamptons International Branches (View All 93)
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1 Star Review
By : 'Antonella'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
5 Jan 2020
People found this helpful1
I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company. My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or... Read Full Review
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I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company.
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Antonella said about Hamptons International
Services : Letting( As a Tenant )Date: 5th Jan 2020
I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company.
My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:
1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense.
2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so.
3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.
4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.
5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January).
6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution.
We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.
I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.
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1 Star Review
By : 'julian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
14 Dec 2018
People found this helpful3
Please please do not use Hamptons International Paddington for property renting. We should have seen the warning signs from the very beginning. I would highly recommend anybody NOT to ever get drawn in by these people, they are dishonest, they represent awful landlords, their communication ... Read Full Review
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julian said about Hamptons International
Services : Letting( As a Tenant )Date: 14th Dec 2018
Please please do not use Hamptons International Paddington for property renting. We should have seen the warning signs from the very beginning. I would highly recommend anybody NOT to ever get drawn in by these people, they are dishonest, they represent awful landlords, their communication is none existent and they are down right rude! AVOID AVOID AVOID!!!!!!!!!!!!!!!!!
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1 Star Review
By : 'Dave'
Services : Letting( As a Tenant )
Rent PCM : £3033
Would you recommend ? : No
Postcode : W23A
9 Nov 2018
People found this helpful8
TO BE AVOIDED. Thief and unprofessional agency. Chaotic management and you need to send tons of emails to try to get things done. The deduction in deposit is just insane. Be careful if you are a tenant. Take videos and pictures of... Read Full Review
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Thief
Comments (0)TO BE AVOIDED. Thief and unprofessional agency. Chaotic management and you need to send tons of emails to try to get things done.
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Dave said about Hamptons International
Services : Letting( As a Tenant )Date: 9th Nov 2018
TO BE AVOIDED. Thief and unprofessional agency. Chaotic management and you need to send tons of emails to try to get things done.
The deduction in deposit is just insane. Be careful if you are a tenant. Take videos and pictures of everything.
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5 Star Review
Aidan
By : 'Ollie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W2
2 Nov 2018
People found this helpful0
We work with the letting and sales guys in the Paddington and Hyde Park branches frequently We find them to be friendly and helpful, but also dynamic and forward thinking - really brilliant to work... Read Full Review
Comments (0)We work with the letting and sales guys in the Paddington and Hyde Park branches frequently
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Ollie StayBeyond said about Hamptons International
Services : Sales( As a Vendor )Date: 2nd Nov 2018
We work with the letting and sales guys in the Paddington and Hyde Park branches frequently
We find them to be friendly and helpful, but also dynamic and forward thinking - really brilliant to work with
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Deduction of deposit is like ...
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1 Star Review
By : 'Zayne'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : W2
28 Jun 2018
People found this helpful5
I don't know if this is the Worst agency but it is definitely a bad choice. Don't go there please. They can terminate your contract anytime and this is a good way to threaten you. The deduction in deposit is just insane. They terminate my contract after 6months as they said my flat is... Read Full Review
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Comments (0)I don't know if this is the Worst agency but it is definitely a bad choice. Don't go there please. They can terminate your contract anytime and this is a good way to threaten you. The deduction in deposit is just insane.
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Zayne said about Hamptons International
Services : Letting( As a Tenant )Date: 27th Jun 2018
I don't know if this is the Worst agency but it is definitely a bad choice. Don't go there please. They can terminate your contract anytime and this is a good way to threaten you. The deduction in deposit is just insane.
They terminate my contract after 6months as they said my flat is messy. They said this because they want to sell the flat and want us look brand new.
Also, the deduction in deposit is just insane. We found cleaners to clean and it looks brand new. Just 1 spot of water stain they need to find someone to clean it and charge us 400pounds. Finally they deduct 700 pounds from our deposit, where we have dump every rubbish and replace all light bulbs.
Insane
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1 Star Review
Aidan
By : 'NP'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : W1H
2 Jul 2013
People found this helpful10
Do not be fooled by positive reviews. It is quite often that large agents like these effective bribe their way into winning awards etc by the media etc. Also, quite often they tend to deal with international buyers/sellers who quite often get ripped off but are not aware of the tactics they... Read Full Review
What agent could do to change your mind?
Do not use these guys. They lie simple and will frame the customer to suit their own means.
Comments (1)Do not be fooled by positive reviews. It is quite often that large agents like these effective bribe their way into winning awards etc by the media etc. Also, quite often they tend to deal with international buyers/sellers who quite often get ripped off but are not aware of the tactics they use,
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NP said about Hamptons International
Services : Sales( Prospective Vendor/Buyer )Date: 1st Jul 2013
Do not be fooled by positive reviews. It is quite often that large agents like these effective bribe their way into winning awards etc by the media etc. Also, quite often they tend to deal with international buyers/sellers who quite often get ripped off but are not aware of the tactics they use,
In my opinion, Hamptons International are the lowest of the low. Many regard them in the same category as their other main competitor who I won't name. But to be honest, Hamptons take the crown for being the worst!
I had an experience which only an Estate agent could provide. I was buying a property in central london through this agent. Having made an offer, the seller was taking a long time to either accept or reject my offer. After few weeks, I indicated to the agents that I was about to withdraw my offer as I had seen something else. Day later a Hamptons agent called and assured me that the seller had now accepted my offer!! I was bit reluctant and suspicous as the seller was bit dodgy. In addition, he encouraged me to go ahead with the transaction by assuring me that the seller will not be entertaining other offers once my solicitor's details were exchanged, and that the property would be "taken off" the market as Hamptons were the sole agents.
On the above guarantees, I started the legal process, mortgage application, survey fees etc. I arranged to view the property again. Twice within a week, the viewing was cancelled (excuses given on behalf of the seller). On the last occasion, I was outside the property, at an arranged time, and I got call from Hamptons agent that the seller was considering a higher offer from another buyer and I should only view it if I wanted to offer higher!! All this after re-assuring me and getting me to enter into a formal buy transaction!!
This was after they were meant to take the property off the market, cancelling my second viewing appointments, leading me into believing that I was the buyer of the property and getting me into entering legal transactions etc which would cost me lot of money.
I was basically set up by Hamptons and the seller so that the seller did not loser my offer. While Hamptons got me to start the buying process, the seller was actively checking out the financial worthiness of his other offer and possibly entertaining other offers! Remember the property was only marketed by Hamptons International!
I would avoid these agents at all costs. Yes sellers do shaft buyers in a busy market all the time but it is another story when a supposedly "award winning" (I wonder how much they bribed the media!) agency goes to this length to earn commission from the highest bidder. These are probably the worst estate agents I've come across and that is not easy thing to achieve!
Avoid at all cost or get ripped off somehow!
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By : West_Upper
10 Jul 2013To be fair it sounds more like the Seller was messing you both...
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