By : 'Sam' Services : Letting( As a Owner ) Rent PCM : £200000 Would you recommend ? : No Postcode : G41
22 Sept 2022
People found this helpful7
A horrific experience in every sense. But I'll keep the review short and limited to the financial side. On an invoice for £340, they have applied a late payment charge taking it to £1,300. Having tried to explain this is wholly unreasonable, they have responded by... Read Full Review
Services : Letting( As a Owner )Date: 22nd Sep 2022
A horrific experience in every sense. But I'll keep the review short and limited to the financial side. On an invoice for £340, they have applied a late payment charge taking it to £1,300. Having tried to explain this is wholly unreasonable, they have responded by threatening legal action. I find it extraordinary and would recommend any block using them to move away to any other factor. We did that and service and cost of insurance halved.
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modern day ...
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1 Star Review
Heather
By : 'Rob' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : G40
5 Sept 2022
People found this helpful7
I have have been with this unethical company for a few years now.
I have come to realise a few things about them, for starters they absolutely do not have their clients at heart and if in any way possible will try and unfortunately succeed in extorting their "clients" as we the bill... Read Full Review
Services : Letting( As a Owner )Date: 5th Sep 2022
I have have been with this unethical company for a few years now. I have come to realise a few things about them, for starters they absolutely do not have their clients at heart and if in any way possible will try and unfortunately succeed in extorting their "clients" as we the bill payers have no choice but to abide by their way of playing since the complaints procedure is non existent on their behalf nor do they care, The work carried out is shoddy and can take up to and over a year for problems to be fixed if they are even fixed.
From the moment I moved into my property I knew this so called factoring company was no good as the front door of the apartment block was getting vandalised on a near monthly basis which lasted approx 6/7 month, The door would get smashed and then come the H&P to "save the day" and of course the residents would have to pay for the fix each time, not only could they have done something to prevent this from happening, but no they do not prevent which would save themselves time and the residents money which would be the honest thing to do, they are more than happy to overcharge for a door to be fix, then there are the fact that the door handle smashes into the wall when opening which leaves a dent which again will need to be fixed and charged at a rate that I am starting to think the numbers are just made up between them and their maintenance guys, again could easily be prevented by adding a doorstop costing a fraction of the price of plastering the wall over and over again, but no this would be too beneficial for the clients saving them money is not the priority for them. Of course I find it difficult to part with what little money I make as it is when they cannot do their jobs competently and charge excessively for things of which I do not even understand sometimes, then come the letters the "admin" letters which are charged at x amount,the court letters which are charged at £200+ (different for different people from what I can see) then come the letter stating that the property will be blacklisted another £200+ baring in mind they charge each time a letter is sent out, that is nearly more than my actual mortgage! yet they seem to get away with this time and time again - if 99% of the people are calling you a crook then more than likely you ARE a crook, there has been evidence of this company bribing people to leave them 5 star reviews. When speaking to people in the relevant department mainly dealing with Heather, she was dismissive short and unwilling to help in anyway - for instance I spoke to her who advised me that if I get in touch within one month we can sort out a plan which i agreed to only to receive another letter 2 weeks after said call which stated that court proceedings will commence unless a payment plan is set up, I am starting to think these court letters are somewhat of a extra income for these guys now. Another strange turn is when I asked Heather to email me in writing about the plan in which we spoke about she was adamant that she did not need to, that a “note” would be left on the system - My response was “I have little faith in your company and find your company to be incompetent so could you please put it in writing?” To which she was adamant that she did not need to do. The Irony of this situation is that a plan was set in motion for the whole amount to be paid off within three weeks of receiving this letter so my question is what did they want me to do set up a DD for the full amount of which we spoke about paying off anyway? I just don't understand their logic, maybe she is just on some sort of power trip and maybe has had such an unfulfilling life that she has to get her kicks by messing around with other peoples lives? when the maintenance issues were brought to her attention her response was "This is not my problem, nor is it my department" this is the level of customer service you should come to expect.
I am currently suffering from covid and do not have the energy or the income for them to be threatening me so I have grudgingly paid for the sake of my health.
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Ian is the rudest man and ...
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1 Star Review
Ian
By : 'Maisie' Services : Letting( Property Management ) Would you recommend ? : No Postcode : G41
22 Jun 2022
People found this helpful6
Ian is the rudest man and most inarticulate man I have the misfortune to have to waste oxygen on, he clearly clearly has delusions of grandeur and that customers are little more than serfs. Avoid like the plague or sack them if you... Read Full Review
Services : Letting( Property Management )Date: 21st Jun 2022
Ian is the rudest man and most inarticulate man I have the misfortune to have to waste oxygen on, he clearly clearly has delusions of grandeur and that customers are little more than serfs. Avoid like the plague or sack them if you can.
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Daylight ...
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1 Star Review
By : 'Kay' Services : Property Management Would you recommend ? : No Postcode : ML8
27 Feb 2022
People found this helpful12
Absolutely shocking company. And they have the cheek to have the word "management" in their title. Had numerous run ins with them over the past 22 years. Latest is them carrying out work without consultation with homeowners. Property manager decided that £10 per property was... Read Full Review
Services : Property Management( )Date: 27th Feb 2022
Absolutely shocking company. And they have the cheek to have the word "management" in their title. Had numerous run ins with them over the past 22 years. Latest is them carrying out work without consultation with homeowners. Property manager decided that £10 per property was fine to go ahead with. Result was a charge of £450 in total to replace 4 fence slats (90cm high) which cost about £2 each.
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Horrendous company. No proper invoicing, random bills with no details of work carried out, can't set up direct debit, don't respond to queries unless you pester them. Billed us £200 when we...
Anyone had the charge of £5 ...
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1 Star Review
By : 'Paula' Services : Land & New Homes Would you recommend ? : No Postcode : ML1
23 Nov 2021
People found this helpful17
Anyone had the charge of £5 for training H&P staff due to Scottish Government changing Code of Conduct? This can not be right. The amount of money this company will make from this is a total... Read Full Review
Anyone had the charge of £5 for training H&P staff due to Scottish Government changing Code of Conduct? This can not be right. The amount of money this company will make from this is a total scandal!
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Absolutely agree! There is so much in how they try to justify this charge that could be viewed as being somewhat disingenuous! Many in my area are refusing to pay...
The worse service ever! No ...
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1 Star Review
By : 'Natalie' Services : Letting( Property Management ) Would you recommend ? : No Postcode : G64
11 Nov 2021
People found this helpful14
The worse service ever! No communication, ridiculous amounts of money and no idea where the money goes as the cleaners don't even seem to clean my landing (they just lift the mats and leave), nothing seems to be covered under insurance, no one informs you of what work is to be done and no one ... Read Full Review
Services : Letting( Property Management )Date: 11th Nov 2021
The worse service ever! No communication, ridiculous amounts of money and no idea where the money goes as the cleaners don't even seem to clean my landing (they just lift the mats and leave), nothing seems to be covered under insurance, no one informs you of what work is to be done and no one asks you if you approve of it. The gutters supposedly get cleaned and you can literally see them flooded as soon as it rains and the water gushes down your window.No one checks if the work has been carried out as they say they just 'trust' the companies they work with.I requested to speak to the manager in May and it is now November and even after so many emails, no manager has contacted me. Every time you call they are away on lunch or sick or on holiday. When questioned on the work carried out you are promised evidence of damage etc to then be ignored and not sent it. Would not recommend this company to my worse enemy. I would actually not have taken my mortgage if I knew these people would be looking after the building.
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If I could give 0 stars, I ...
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1 Star Review
By : 'Um' Services : Property Management Would you recommend ? : No Postcode : G3
13 Aug 2021
People found this helpful11
If I could give 0 stars, I would have done so. Worst factors I have ever dealt with. AVOID AVOID AVOID buying any property that has Hacking and Paterson as... Read Full Review
Services : Property Management( )Date: 12th Aug 2021
If I could give 0 stars, I would have done so. Worst factors I have ever dealt with. AVOID AVOID AVOID buying any property that has Hacking and Paterson as factors
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An absolute ?% sh** show of a ...
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1 Star Review
Craig
Colin
By : 'Craig' Services : Letting( Property Management ) Rent PCM : £550 Would you recommend ? : No Postcode : ML1
30 May 2021
People found this helpful16
An absolute ?% sh** show of a company only interested in printing bills hide behind the law when common sense should be of the... Read Full Review
Services : Letting( Property Management )Date: 29th May 2021
An absolute ?% sh** show of a company only interested in printing bills hide behind the law when common sense should be of the order
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Crooked and ...
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1 Star Review
By : 'Terrence' Services : Property Management Would you recommend ? : No Postcode : G3
18 May 2021
People found this helpful11
Watch out for this company. They have been factors at a property I own in Glasgow. Initially I did not receive their invoices and so they apply administration and late payment fees. When I contest these they ignore my communications and then they charge some more fees. Then every quarter... Read Full Review
Services : Property Management( )Date: 17th May 2021
Watch out for this company. They have been factors at a property I own in Glasgow. Initially I did not receive their invoices and so they apply administration and late payment fees. When I contest these they ignore my communications and then they charge some more fees. Then every quarter thereafter they add on some more fees for good measure. When I don't pay these, they place a liability order on the property preventing me from selling it unless I meet all of their financial demands.
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don;t ...
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1 Star Review
By : 'jimmy' Services : Letting( As a Owner ) Rent PCM : £370 Would you recommend ? : No Postcode : G51
10 May 2021
People found this helpful12
extreme charges, no communication prior to authorising contractor repairs .. they wait until it's done and therefore due.. suspect they have a commission on repairs, possibly the buildings insurance too as this is extortion... Read Full Review
Services : Letting( As a Owner )Date: 9th May 2021
extreme charges, no communication prior to authorising contractor repairs .. they wait until it's done and therefore due.. suspect they have a commission on repairs, possibly the buildings insurance too as this is extortion ..
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These guys should not be ...
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1 Star Review
Graham
By : 'NA' Services : Property Management Would you recommend ? : No Postcode : G42
4 Mar 2021
People found this helpful9
These guys should not be allowed to trade...
I sincerely don't how they're still in business, if they're in business to screw people over, over charge, not take any reasonable care for their customers (ie. Landlords, Owners and tenants/residents).
This is the most... Read Full Review
Services : Property Management( )Date: 4th Mar 2021
These guys should not be allowed to trade... I sincerely don't how they're still in business, if they're in business to screw people over, over charge, not take any reasonable care for their customers (ie. Landlords, Owners and tenants/residents). This is the most consistently irresponsible and careless business I've ever come across in my last 8 years in business. They are unapologetic about not completing works up to standard, overpaying favoured suppliers, not comparing quotes to seek better pricing for their customers (perhaps their suppliers give them a kick back, who knows), and therefore overcharging customers.
All factors need to be taken in only after careful consideration. But Hacking & Paterson would be, in my opinion, the worst choice on the planet.
If everyone who has them as their factors decides to fire them, they would either improve their services dramatically, or they would fold, to the pleasure of thousands of poor victims (their customers).
Their customer service team is on mental auto-pilot. Anyone who works there sounds terribly miserable, they sound so unhappy to be there that you'd even feel sorry for them...
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I agree with every single one of the one star comments on here.
If you are looking to buy a property please make sure this is not the factoring company as they will rob you blind.
Yours sincerely...
Hacking & Paterson ...
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1 Star Review
By : 'David' Services : Property Management Would you recommend ? : No Postcode : G69
11 Jan 2021
People found this helpful7
Hacking & Paterson are the worst management company I have ever dealt with, we are charged a lot of money for sub standard gardening work, also we in our estate have been trying to get an area on our oval dug out and have some small shrubs put in at the owners cost , we have had quotes we... Read Full Review
Services : Property Management( )Date: 11th Jan 2021
Hacking & Paterson are the worst management company I have ever dealt with, we are charged a lot of money for sub standard gardening work, also we in our estate have been trying to get an area on our oval dug out and have some small shrubs put in at the owners cost , we have had quotes we have e mailed telephoned conversed with different people in the Glasgow office, and nearly a year on we are no further forward to getting this small amount of work carried out, also we have some very large trees that need cutting back we had the tree surgeons out and Hacking got the quotes we were told a few of the trees were a health and safety issue we were then told the tree surgeons would carry the work out end of November still waiting, they are just not interested in looking after their customers needs their only interst is collecting their fees, if I could give a no star rating I would have
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We now utilise a company called Fior Property who are excellent. They offered us free advice and read through our Deeds and showed us our options and how to changed Factor all free of charge. We...
Craig Cosgrove is all that is ...
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1 Star Review
Craig
By : 'Emma' Services : Letting( Property Management ) Rent PCM : £180000 Would you recommend ? : No Postcode : FK7
17 Dec 2020
People found this helpful11
Craig Cosgrove is all that is wrong with Property Factoring. Terrible service, terrible attitude and contempt for his customers. Wouldn’t know good service if it bit his backside. AVOID AT ALL... Read Full Review
Services : Letting( Property Management )Date: 17th Dec 2020
Craig Cosgrove is all that is wrong with Property Factoring. Terrible service, terrible attitude and contempt for his customers. Wouldn’t know good service if it bit his backside. AVOID AT ALL COSTS
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Never use this company. Total ...
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1 Star Review
By : 'My' Services : Property Management Would you recommend ? : No Postcode : PA2
12 Dec 2020
People found this helpful7
Never use this company. Total ripoff. Inherited the property. Had I known how much these people were extorting out of my family, I'd have tried to get them to sell long... Read Full Review
Services : Property Management( )Date: 12th Dec 2020
Never use this company. Total ripoff. Inherited the property. Had I known how much these people were extorting out of my family, I'd have tried to get them to sell long ago.
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I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss the problems you had/are experiencing. I can...
I did write a very scathing ...
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1 Star Review
gordon
By : 'Roslynn' Services : Property Management Would you recommend ? : No Postcode : G31
27 Nov 2020
People found this helpful11
I did write a very scathing review of H&P but I was contacted by a whiny voiced peon of theirs named Gordon Buchanan who threatened legal action if I didn't remove it. So here's a point by point version of why they suck (you asked for it, Gordie):
No close cleaning or communal area... Read Full Review
Services : Property Management( )Date: 27th Nov 2020
I did write a very scathing review of H&P but I was contacted by a whiny voiced peon of theirs named Gordon Buchanan who threatened legal action if I didn't remove it. So here's a point by point version of why they suck (you asked for it, Gordie): No close cleaning or communal area care service (we were offered these services but the prices charged were much too steep). No back lighting for over a year. Questionably high building insurance fees. Extortionate management fee (despite the fact that none of the above services are provided). Other factors offer a better, cheaper service (Milnbank, for instance - but shop around, even self-factoring is preferable to H&P). Refusal to allow us to terminate our contract with them. There are more but I think 'm running out of character space. Buyer beware.
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Property owners beware - your initial deposit to them will be held when you sell your property - supposedly to cover legal fees. Nothing but a shower of robbers without the masks. Get money for...
Avoid Craig ...
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1 Star Review
By : 'A' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : G1
10 Oct 2020
People found this helpful1
Terrible service. Our manager Craig Cosgrove is abhorrent and smug. If he is the future of H&P then your company has no hope. He lies and hope to not get caught out then blames his “overseeing Director” when caught out but won't give me his Directors details to talk about... Read Full Review
Services : Letting( As a Owner )Date: 9th Oct 2020
Terrible service. Our manager Craig Cosgrove is abhorrent and smug. If he is the future of H&P then your company has no hope. He lies and hope to not get caught out then blames his “overseeing Director” when caught out but won't give me his Directors details to talk about it.
The UK's Largest Customer Review Website for the Property Industry
I am an investigative journalist in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss your experience with H&P. I can be contacted...
would give them no stars if i ...
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1 Star Review
By : 'Derek' Services : Property Management Sold price : £120000 Would you recommend ? : No Postcode : G31
1 Oct 2020
People found this helpful6
would give them no stars if i could - total rip off merchants. insurance charges are utterly ridiculous. They charge 3 times the amount to insure a two bedroom flat (buildings only) than it costs to insure a 4 bedroom detched home (contencts &... Read Full Review
would give them no stars if i could - total rip off merchants. insurance charges are utterly ridiculous. They charge 3 times the amount to insure a two bedroom flat (buildings only) than it costs to insure a 4 bedroom detched home (contencts & buildings)
The UK's Largest Customer Review Website for the Property Industry
I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet and discuss your problems with H&P. I can be contacted at:...
I wish I had read their ...
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1 Star Review
By : 'Furious' Services : Property Management Would you recommend ? : No Postcode : G40
16 Sept 2020
People found this helpful6
I wish I had read their reviews before I bought my property!!!
Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications.
During COVID I have been threatened with legal action ... Read Full Review
I wish I had read their reviews before I bought my property!!!
Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications.
During COVID I have been threatened with legal action TWICE on bills of not much more than £200. No concern, no empathy, no reasonable solution offered. Instead, they suggested that they increase my payments by 50% for the next 6 months to then reduce them back to 100%, but on a monthly basis instead of quarterly.
It is obvious this company's sole focus is on PROFIT.
Think twise before buying a property managed by them.
The UK's Largest Customer Review Website for the Property Industry
I am an investigative journalist in contact with a group of residents whose factor is H&P. I would like to meet to discuss the problems you had/are experiencing. I can be contacted...
Greedy, incompetent and ...
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1 Star Review
By : 'Mr' Services : Property Management Would you recommend ? : No Postcode : G3
6 Jul 2020
People found this helpful12
Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS!
They‘re not interested in organising anything other than lining their... Read Full Review
Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS! They‘re not interested in organising anything other than lining their pockets.
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These are renowned Gangsters ...
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1 Star Review
By : 'L.W.' Services : Letting( Property Management ) Would you recommend ? : No Postcode : G42
30 Jun 2020
People found this helpful8
**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could.
They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning,... Read Full Review
Services : Letting( Property Management )Date: 29th Jun 2020
**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could.
They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning, gardening and building services*******. They do not visit properties to check on "their work". They are (especially *) are inept and liars who do not care 1 jott about REAL HOMES OR LIVES or anything **
They are evil.
I just found out today they owe me £725! And have happily taken extra fees from me since NOVEMBER and i only found out after 7 days of hassling them and discovering my overpayment!
Their solicitor letters threatening you with court action are fake.
Their directors are ghosts.
Their website is a smokescreen.
******
Vile.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.