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Glasgow, G3
1.4/5, 107 Reviews
13% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
33% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £28,000 | £190,000 |
| Lettings | 50% | 33% | £265 | £1,400 |
Address
Hacking & Paterson
1 Newton Terrace
Charing Cross, Glasgow, City of Glasgow
G3 7PL
0141 248 5693
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hacking & Paterson Branches (View All 2)
Crooks, no wonder They are no ...
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1 Star Review
By : 'Chris'
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : ML5
22 Mar 2025
People found this helpful1
Poor communication looking to pass on incurred charges due to theirown errors , overinflated charges services they are unwilling to provide a breakdown of . Invoicing in advance of works being completed . A stuttering credit control manager when challenged who then bumbled through the call to... Read Full Review
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Chris said about Hacking & Paterson
Services : Letting( Accounts )Date: 22nd Mar 2025
Poor communication looking to pass on incurred charges due to theirown errors , overinflated charges services they are unwilling to provide a breakdown of . Invoicing in advance of works being completed . A stuttering credit control manager when challenged who then bumbled through the call to get payment with no answer to any queries
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The crazy thing about ...
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5 Star Review
By : 'Daniela'
Services : Surveying
Would you recommend ? : Yes
Postcode : GU16
11 Nov 2024
People found this helpful0
The crazy thing about ghosthackers001@gmail.com is that they complete the job before collecting payments. now I have a great school grades to show for... Read Full Review
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Daniela Juarez said about Hacking & Paterson
Services : Surveying( )Date: 11th Nov 2024
The crazy thing about ghosthackers001@gmail.com is that they complete the job before collecting payments. now I have a great school grades to show for it.
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The worst company I have ever ...
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1 Star Review
By : 'J.P.'
Services : Property Management
Would you recommend ? : No
Postcode : G12
10 May 2024
People found this helpful5
The worst company I have ever had the misfortune of dealing with. Not only was the property manager poor at communication, he was also dishonest and extremely unethical when dealing with issues faced by residents. I was very glad to move away and not deal with them anymore. Avoid at all... Read Full Review
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J.P. said about Hacking & Paterson
Services : Property Management( )Date: 10th May 2024
The worst company I have ever had the misfortune of dealing with. Not only was the property manager poor at communication, he was also dishonest and extremely unethical when dealing with issues faced by residents. I was very glad to move away and not deal with them anymore. Avoid at all costs.
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By : Sophie Nicolas
11 Jun 2024??? ???? ?? ??? ???????? ?? ?????. ?? ????? ?? ????? ??? ?? ??? ??????? ???? ??????? ?????? ????? ????. ??????&??????, ??? THANKS TO JBEE SPY TEAM ON INSTAGRAM I recommend for good service ...
Daylight ...
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1 Star Review
By : 'Diana'
Services : Property Management
Would you recommend ? : No
Postcode : G20
9 May 2024
People found this helpful4
Absolute crooks. Quick to send you bills demanding payment within 7 days and send you threatening letters but when it comes to them refunding you money they will drag theirs heels and wipe out money owed to you with sudden new random fees. When I moved out of my property, I was expecting my... Read Full Review
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Diana Miller said about Hacking & Paterson
Services : Property Management( )Date: 9th May 2024
Absolute crooks. Quick to send you bills demanding payment within 7 days and send you threatening letters but when it comes to them refunding you money they will drag theirs heels and wipe out money owed to you with sudden new random fees. When I moved out of my property, I was expecting my £100 float money to be refunded but apparently I now owe them £100 in management fees due to the sale of my property, despite them having little to no involvement in the process other than changing the name of the property to the new owner. Absolutely disgusting. Avoid them at all costs.
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Loss of Personal Data Rights. ...
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1 Star Review
Alexander
By : 'Victim'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : PA2
1 May 2024
People found this helpful5
<p>Loss of Personal Data Rights. I entered into a dispute with HPMS when they invalidated my building insurance to my loss of £10,045.25. To resolve my dispute of who said what in a phone call I asked Property Manager Alexander for a copy of my call recording. HPMS Privacy Notice found at the ... Read Full Review
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Victim of Fraud said about Hacking & Paterson
Services : Letting( Property Management )Date: 30th Apr 2024
<p>Loss of Personal Data Rights. I entered into a dispute with HPMS when they invalidated my building insurance to my loss of £10,045.25. To resolve my dispute of who said what in a phone call I asked Property Manager Alexander for a copy of my call recording. HPMS Privacy Notice found at the foot of their website states I am entitled to my personal data under GDPR. Alexandra responded to my request, </p>
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We sacked Hacking & ...
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1 Star Review
By : 'Jane'
Services : Property Management
Would you recommend ? : No
Postcode : G12
17 Apr 2024
People found this helpful8
We sacked Hacking & Paterson. They were shocking. Our development lost all trust in any of them. They were caught out not being open, honest or transparent in their dealings with the residents, tried divide and rule, kept owners separate by claiming water ingress issues were not felt by... Read Full Review
Comments (0)We sacked Hacking & Paterson.
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Jane said about Hacking & Paterson
Services : Property Management( )Date: 16th Apr 2024
We sacked Hacking & Paterson.
They were shocking. Our development lost all trust in any of them. They were caught out not being open, honest or transparent in their dealings with the residents, tried divide and rule, kept owners separate by claiming water ingress issues were not felt by others. Telling individuals it was only their property - when it was systemic ingress across the development which should have gone through the insurers. Once they were exposed, we sacked them. Took 6 months. It was easy! Don't listen to those who say it is hard. It really is not. Sack toir factor if you are not happy. All it takes is a majority vote.
Our new factor is Taylor & Martin. They are superb! And highlight the pitiful service we have had by H&P for the last 16 years - a factor which puts developers and their contractors before residents.
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Vile …. Avoid at all ...
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1 Star Review
By : 'JM'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : ML11
8 Apr 2024
People found this helpful5
No stars is appropriate. Where to start.. extortionate and overcharging, no work done, claims for work done when the council was liable and did work. Disgusting customer service Late fees applied at will and demands, Harassment and threats of legal action on small sums which become big... Read Full Review
Comments (2)No stars is appropriate.
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JM said about Hacking & Paterson
Services : Letting( Property Management )Date: 7th Apr 2024
No stars is appropriate.
Where to start.. extortionate and overcharging, no work done, claims for work done when the council was liable and did work.
Disgusting customer service
Late fees applied at will and demands, Harassment and threats of legal action on small sums which become big sums by applying late fees constantly even when late fees applied due to them sending bill to wrong email.
A £6 /month factor charge amounted to hundreds of pounds annually. There is little comeback and they milk every penny. Best either never take a property with them as factors or band together and have them removed check your deeds … its is possible with right number of owners..
Absolutely disgusted.. took food out my kids mouth to pay them whilst they line their pockets Law needs changed or them held to account.
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By : Paul
9 Apr 2024You state HPMS sent your bill to the wrong email address. This is a data breach. I suggest you raise a complaint with the Information Commissioner (ICO), email: icocasework@ico.org.uk. You do not ...
Having lived and owned a ...
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1 Star Review
By : 'Jack'
Services : Property Management
Would you recommend ? : No
Postcode : G46
17 Dec 2023
People found this helpful10
Having lived and owned a number of properties that have been serviced by factors, I can comfortably say that Hacking & Paterson are truly the worst of the lot – and to be bottom of the table in a sector with such a poor reputation is saying something. My experience over the... Read Full Review
Comments (0)Having lived and owned a number of properties that have been serviced by factors, I can comfortably say that Hacking & Paterson are truly the worst of the lot – and to be bottom of the table in a sector with such a poor reputation is saying something.
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Jack said about Hacking & Paterson
Services : Property Management( )Date: 17th Dec 2023
Having lived and owned a number of properties that have been serviced by factors, I can comfortably say that Hacking & Paterson are truly the worst of the lot – and to be bottom of the table in a sector with such a poor reputation is saying something.
My experience over the last decade plus of dealing with them is consistent with the majority of the contributors on this website, which tells its own story. From the multiple service failures to spurious charges to questionable (being polite here) insurance and reinstatement valuation practices, to random and invalid float increases to contract renewal without notification - they are fundamentally not property managers, they don’t actually ‘manage’ property. The service provided by our current property manager Caitlyn is diabolical, she doesn’t respond to communications, continually defers to her junior assistant and can’t answer any semi challenging questions.
In my current home they have visited the building once in the last 7 years, they have absolutely zero interest in building any sort of relationship with residents. They do not like to be held to account for their poor service. Despite what they might say externally they benefit from the fact that owners are mostly apathetic as it makes change more difficult and enables them to enjoy profiteering for longer. They don’t seem to remember or care that they work for us, we employ them.
Having endured them for a long time I can say with certainty that the service provided by them has deteriorated significantly, their staff turnover alone is testimony to that. When you attempt to make a complaint, you are advised to do so in writing (a deterrent) and if not resolved it may be referred to a director…if you have the misfortune to deal with Gordon Buchanan then you will quickly realise why Hacking & Paterson are as poor as they are and why some of their practices are borderline unethical.
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Useless ...
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1 Star Review
By : 'Carey'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : G1
8 Dec 2023
People found this helpful8
I have been dealing with HP for years now and they consistently don't reply to emails and will ignore any request for communications. The contractors they hire are obsessed with temporary fix after temporary fix and are clearly all about rising every last penny from you. If i conducted... Read Full Review
Comments (0)I have been dealing with HP for years now and they consistently don't reply to emails and will ignore any request for communications.
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Carey said about Hacking & Paterson
Services : Letting( As a Prospective Landlord/Tenant )Date: 8th Dec 2023
I have been dealing with HP for years now and they consistently don't reply to emails and will ignore any request for communications.
The contractors they hire are obsessed with temporary fix after temporary fix and are clearly all about rising every last penny from you.
If i conducted myself at work the way HP employees do I would have been sacked a long time ago.
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Great customer service from ...
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5 Star Review
Kirsty
By : 'David'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : G44
3 Dec 2023
People found this helpful0
Great customer service from Kirsty at H&P Glasgow. Always listens, takes on board any issues and deals with them effectively and professionally until... Read Full Review
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David said about Hacking & Paterson
Services : Letting( Property Management )Date: 3rd Dec 2023
Great customer service from Kirsty at H&P Glasgow. Always listens, takes on board any issues and deals with them effectively and professionally until resolved.
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Professional ...
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5 Star Review
Kirsty
By : 'Denise'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : G44
23 Nov 2023
People found this helpful0
Kirsty has been invaluable in helping sort out annual maintenance of the gutters and roof. Her service is professional and speedy. It's nice to know there's something there to help maintain the upkeep of the building. Thanks Kirsty for all your hard... Read Full Review
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Denise Mackenzie said about Hacking & Paterson
Services : Letting( Property Management )Date: 23rd Nov 2023
Kirsty has been invaluable in helping sort out annual maintenance of the gutters and roof. Her service is professional and speedy. It's nice to know there's something there to help maintain the upkeep of the building. Thanks Kirsty for all your hard work.
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Phoned earlier today H&P ...
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5 Star Review
Lynsey
By : 'Glen'
Services : Property Management
Would you recommend ? : Yes
Postcode : ML1
20 Nov 2023
People found this helpful0
Phoned earlier today H&P and spoke to Lynsey regarding an enquiry I had over faulty street lighting to the rear of my property. She was brilliant and quickly arranged for someone to come out over the next few days to check it all out. All this was backed up with a confirmation email. She was... Read Full Review
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Glen Brooks said about Hacking & Paterson
Services : Property Management( )Date: 20th Nov 2023
Phoned earlier today H&P and spoke to Lynsey regarding an enquiry I had over faulty street lighting to the rear of my property. She was brilliant and quickly arranged for someone to come out over the next few days to check it all out. All this was backed up with a confirmation email. She was also very helpful with other information regarding our payments which she rectified in our favour. Very pleased with her help and professionalism throughout.
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New Staff Deliver 5 Star ...
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5 Star Review
Kirsty
By : 'Ken'
Services : Property Management
Would you recommend ? : Yes
Postcode : G46
5 Oct 2023
People found this helpful0
Kirsty Rodgers continues to deliver excellent customer service to the owners in Kennedy Court, Giffnock. She shows a keen interest in supporting owners and has taken part in several visits to the development as well as attending committee meetings etc. She is knowledgeable, articulate and very... Read Full Review
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Ken Allan said about Hacking & Paterson
Services : Property Management( )Date: 4th Oct 2023
Kirsty Rodgers continues to deliver excellent customer service to the owners in Kennedy Court, Giffnock. She shows a keen interest in supporting owners and has taken part in several visits to the development as well as attending committee meetings etc. She is knowledgeable, articulate and very personable. Kirsty, alongside Caitlyn Haddow, has been a breath of fresh air since starting only a year or so ago.
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How i met a hacker who helped ...
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5 Star Review
By : 'hillary'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : ML3
17 Sept 2023
People found this helpful0
Ohh I thank God so so much for giving me the chance to recover my loss from the skammers who almost ruined my life. They introduced me to a fake investment platform called Coin24invest, i made surface research about the website for a few days before i deposited 23,000 USD in their wallet, it got... Read Full Review
Comments (0)Ohh I thank God so so much for giving me the chance to recover my loss from the skammers who almost ruined my life. They introduced me to a fake investment platform called Coin24invest, i made surface research about the website for a few days before i deposited 23,000 USD in their wallet, it got multiplied in 2 weeks and then they kept asking me for more and more money until i payed them 178,000 in total. Then recently i met this female hacker for hire online who i was skeptical to work with at first because of the reviews i heard that most online hackers are skams, i decided to give her a try and it took us just 48hours to get my entire funds recovered and sent into the new trust wallet i created newly. Since then i read many people go through similar skams, infact it is a very common skam which get peoples lifes ruined and i decided to spread the word on how to prevent it and also recover what you lost previously to them. I will drop her contacts below so its easy to reach out if anyone here has been a victim of same thing.
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hillary cactus said about Hacking & Paterson
Services : Letting( As a Owner )Date: 17th Sep 2023
Ohh I thank God so so much for giving me the chance to recover my loss from the skammers who almost ruined my life. They introduced me to a fake investment platform called Coin24invest, i made surface research about the website for a few days before i deposited 23,000 USD in their wallet, it got multiplied in 2 weeks and then they kept asking me for more and more money until i payed them 178,000 in total. Then recently i met this female hacker for hire online who i was skeptical to work with at first because of the reviews i heard that most online hackers are skams, i decided to give her a try and it took us just 48hours to get my entire funds recovered and sent into the new trust wallet i created newly. Since then i read many people go through similar skams, infact it is a very common skam which get peoples lifes ruined and i decided to spread the word on how to prevent it and also recover what you lost previously to them. I will drop her contacts below so its easy to reach out if anyone here has been a victim of same thing.
E mail: refundpolici (at) gmail (dot) com
Whats app and Tel : +1 ( 657 ) 2 6 2 4 4 8 2
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FACTORS LIKE THIS LOT ARE ...
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1 Star Review
By : 'alister'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : FK3
26 Jun 2023
People found this helpful12
FACTORS LIKE THIS LOT ARE JUST A BUNCH OF CROOKS ITS TIME SCOTLAND'S FACTORING LAWS ARE CHANGED BULLIES ARROGANT ABUSEING HOME OWNERS ... Read Full Review
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alister kelly said about Hacking & Paterson
Services : Letting( Property Management )Date: 25th Jun 2023
FACTORS LIKE THIS LOT ARE JUST A BUNCH OF CROOKS ITS TIME SCOTLAND'S FACTORING LAWS ARE CHANGED BULLIES ARROGANT ABUSEING HOME OWNERS RIGHTS
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Daylight ...
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1 Star Review
By : 'AL'
Services : Property Management
Would you recommend ? : No
Postcode : G40
9 May 2023
People found this helpful8
Absolutely useless robbing thieves! Will charge over the amount for something that takes them a lifetime to get round to in the first place. Incompetent, slow and very rude customer service. Avoid at all costs, if unable to avoid I recommend changing factoring companies for your property. The... Read Full Review
Comments (0)Absolutely useless robbing thieves!
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AL said about Hacking & Paterson
Services : Property Management( )Date: 8th May 2023
Absolutely useless robbing thieves!
Will charge over the amount for something that takes them a lifetime to get round to in the first place.
Incompetent, slow and very rude customer service.
Avoid at all costs, if unable to avoid I recommend changing factoring companies for your property.
The are highly stressful and do not give a crap about the clients.
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Company should be struck ...
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1 Star Review
By : 'ANNE-MARIE'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : G68
5 May 2023
People found this helpful11
Think the fact they are all wearing masks in the wee photo is very appropriate. Bunch of thieves. Dreadful to deal with on any level. Staff downright rude. Prices for what they offer are extorniate - especially for flats - Not quite sure people understand that although your Buildings Insurance... Read Full Review
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ANNE-MARIE CLARK said about Hacking & Paterson
Services : Letting( As a Owner )Date: 5th May 2023
Think the fact they are all wearing masks in the wee photo is very appropriate. Bunch of thieves. Dreadful to deal with on any level. Staff downright rude. Prices for what they offer are extorniate - especially for flats - Not quite sure people understand that although your Buildings Insurance and Gutter cleaning is included you could source that yourself for approx £200/£300 per year Max Instead of paying them upwards of £800 to £1100.00 per year
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Appalling Customer Service ...
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1 Star Review
By : 'Jill'
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : G42
23 Feb 2023
People found this helpful7
I rang the Glasgow office today to pay an outstanding fee and set up a monthly payment but I couldn't because the member of staff I spoke to was so rude. She (Melissa Wright) was cheeky and constantly spoke over me when I queried anything. She was defensive and when I asked her to please... Read Full Review
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Jill Stevenson said about Hacking & Paterson
Services : Letting( Accounts )Date: 23rd Feb 2023
I rang the Glasgow office today to pay an outstanding fee and set up a monthly payment but I couldn't because the member of staff I spoke to was so rude. She (Melissa Wright) was cheeky and constantly spoke over me when I queried anything. She was defensive and when I asked her to please speak in a quieter voice as she was shouting, she roared: "I AM NOT SHOUTING." Appalling customer service. And that's only the start. Wait till you see the bills!! They've gone from £75 every quarter to over £300. Go figure...
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Disgusting company to deal ...
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1 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FK2
16 Jan 2023
People found this helpful3
Disgusting company to deal with! Maybe it’s time to contact the Scottish Government to get these money sucking management companies shut... Read Full Review
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Gary Logan said about Hacking & Paterson
Services : Letting( As a Tenant )Date: 16th Jan 2023
Disgusting company to deal with! Maybe it’s time to contact the Scottish Government to get these money sucking management companies shut down!!
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Absolutely the most ...
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1 Star Review
By : 'Dispair'
Services : Property Management
Would you recommend ? : No
Postcode : FK2
6 Dec 2022
People found this helpful6
Absolutely the most disgusting cretins to ever exist. They should not be allowed to operate as a business. They lie and steal money and make it up as they go along, ignoring their own paperwork. So many bad reviews tells you all you need to know. 1 star is too generous. Evil beyond the... Read Full Review
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Dispair said about Hacking & Paterson
Services : Property Management( )Date: 6th Dec 2022
Absolutely the most disgusting cretins to ever exist. They should not be allowed to operate as a business. They lie and steal money and make it up as they go along, ignoring their own paperwork. So many bad reviews tells you all you need to know. 1 star is too generous. Evil beyond the core.
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