The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 320 Reviews
95% Recommended
92% sales valuation accuracy
90% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92.00% | 89% | £340,000 | £52,500,000 |
| Lettings | 90% | 89% | £675 | £3,000 |
Goodfellows
101 - 103 London Road, Morden, Greater London
SM4 5HP
020 8640 3330








By : 'SP'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM3
Very satisfied with the entire Goodfellows team at Morden as even during these tough times the entire team are are doing their best to keep the customers happy and on that note wishing the entire team a Happy Christmas and a fantastic new... Read Full Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SM4
Goodfellows helped me find a sweet deal on a place and were super helpful with every step and process to getting the keys. Bradley Hearse has been regularly updating me promptly to make the moving process as smooth and quick as possible. In my case there were a few set backs/delays but nothing... Read Full Review
By : 'Konstantina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM4
I am thankful to all Goodfellows staff in Morden and especially to Barbara! She explained the process step by step, did exellent job and help us with everything! Highly... Read Full Review
By : 'Alan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM4
shauna’s service was second to none kept us informed arranged for engineer to come round all done within 24 hours and appointment booked to have the boiler changed , she was very efficient and thought i was the only customer she ever had. good service happy to do business with... Read Full Review
By : 'Sembia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM3
My experience with Barbara Courpasson: I had almost resigned myself to not renting a property when I met Barbara, she was straight forward, patient, guiding me through the whole process with professional efficiency and transparency. I have secured a lovely home now thanks to Barbara who made the ... Read Full Review

By : 'Nabih'
Services : Letting( As a Owner )
Rent PCM : £1863
Would you recommend ? : Yes
Postcode : SW4
This morning I received an email followed by a call from Jeffrey Brock regarding a washer dryer need replacement in a flat they rent and manage for me, this was at 9:30 am by 11:30 am the matter was sorted and a new one was arranged, thanks to Jeff excellent communication skills and advise also in... Read Full Review
By : 'Sarah'
Services : Letting( Property Management )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SM4
Marion was very helpful and quick to respond to any queries i had. Issue was dealt with quickly and as always i am happy with the service... Read Full Review

By : 'Yan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT3
I m the landlord,the agent Jeffrey Brock Provide very good Customer service with good communicate ,looking after my property so many years with no hustle at all ,check the conditions And send the report to me regularly every year .happy with... Read Full Review
By : 'kenny'
Services : Letting( As a Owner )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : KT2
Best Letting Agent I've used. Goodfellows are the best. As a landlord with over 12 years experience working with lettings agents, Goodfellows are by far the best. The whole team is incredibly responsive and detail oriented. They keep me updated at all times and are very transparent in... Read Full Review
By : 'Lorentzo'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E6
We are very pleased with the service we were provided with, very prompt, professional, evening explained how to do it in a clear and simple manner with no confusion or any other problems. The time our data was processed and handled was thorough planned in such way as it took a remarkably low period ... Read Full Review
By : 'Peter'
Services : Property Management
Sold price : £1150
Would you recommend ? : Yes
Postcode : SM6
Now that the dust has settled on the Beko saga, my sons and I would like to thank you, Kelly Burton, for your prompt handling of the tenant’s concerns, a solution to which obviated the need to brief an engineer to attend, bearing in mind the responsibility for the cost which would have... Read Full Review
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SM2
Goodfellows and Kelly Burton have offered me great service in the last 6 months and are both professional and proactive. They are also easy to contact and responsive. I own and let a lot of properties and Kelly and Goodfellows are as good as I have experienced as managing... Read Full Review
By : 'Natalia'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : KT1
I would like to say a few words about Ms Kanika Williams, account administrator. I have a lot of respect for people who love the job they do, people who knows the inside of their work, who are the real professionals in their area of expertise: doesn’t matter if it is a sales... Read Full Review
By : 'Ciolacu'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SM4
It is a wonderful company to find the perfect place to rent. We recommend it to everyone. Values more than five... Read Full Review
By : 'Pawel'
Services : Letting( As a Tenant )
Rent PCM : £1775
Would you recommend ? : Yes
Postcode : SM4
We are very happy that we find Goodfellows in Morden, trying to find a good home for rent and, thanks to Barbara Courpasson and Sharmila Vythilingum it was really easy, we could count on their help not only with documents but also with other problems that we encountered. we highly recommend the... Read Full Review
By : 'tomasz'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
Kelly Burton, professional, helpful and diligent, a pleasure to deal with and a benchmark in customer facing interactions. Hope the firm appreciate good people as they are worth keeping and can motivate a positive work culture in... Read Full Review
By : Bhaskar Ammineni
5 Jun 2020This is my first flat buy to let investment property , ever since tenants have moved in , Goodfellows have been extremely professional and guided us through process with all relevant administrative...
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM4
We have dealt with many poor letting agents before but Goodfellows is one of the worst agencies ever. Since the beginning, the red lights have started to flash. First, they called us the day before arranged viewing to confirm whether the viewing for that day is still on because they forgot that the ... Read Full Review
By : 'Emily'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SW20
I have been using Goodfellows for years and have found them consistently reliable. Kanika and the team offer great support to both myself and my... Read Full Review
By : 'Lindsay'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : SM5
Marion was nothing short of amazing when dealing with any query or issue we had with the property we were renting. She has always been extremely helpful and friendly whenever we have needed... Read Full Review
By : 'Steven'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SM5
Excellent service over the length of my tenancy (9.5 years) any problems with the property that arose, were dealt with quickly and efficiently, great relationship with Marion Gardner...nothing was a problem for... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:42:40 AM by allAgents