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Goodfellows

4.8/5, 1462 Reviews
97% Recommended

93% sales valuation accuracy

93% letting valuation accuracy

92% sales fee satisfaction

92% letting fee satisfaction

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Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales93.00%92%£24,000£52,500,000
Lettings93%92%£650£3,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
342116962819661187499
Address

Goodfellows
3 Beeches AvenueSutton, Greater London
SM5 3LB
020 8773 2424

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 18:00
  6. 09:00 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Goodfellows Branches (View All 5)
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BRANCH ASSET
Sale of my ...

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5 Star Review
UserName

By : 'Egbert'
Branch : Morden, 101 - 103 London Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW20

22 Aug 2025
People found this helpful0

Esta was very helpful and professional. She kept me fully and constantly informed on how the transaction was progressing and was instrumental in getting it across the ... Read Full Review

Comments (0)Was this helpful?:
Very efficient and ...

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5 Star Review

By : 'Tishana'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : CR4

29 Mar 2025
People found this helpful

Very efficient and professional. Detail explanation and ensure we understood everything. I would highly recommend him to any ... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

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5 Star Review
UserName

By : 'Manoj'
Branch : Cheam Village, 2 Ewell Road
Services : Letting (As a Tenant)
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SM2

26 Mar 2025
People found this helpful0

Excellent commitment, smooth process and great communication. Topaz and Beckie have been of great help in finding rental property in a short period of ... Read Full Review

Comments (0)Was this helpful?:
Absolutely Awful Experience ...

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1 Star Review

By : 'Narcis'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : CR4

6 Jan 2025
People found this helpful0

Absolutely Awful Experience with Goodfellows If I could give zero stars, I would. Dealing with Goodfellows has been nothing short of a nightmare. From start to finish, their lack of professionalism and disregard for tenants' concerns has been appalling. To begin with, communication is ... Read Full Review


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Comments (1)Was this helpful?:

By : Suzanne Mortimer

7 Jan 2025

I am sorry you have felt the need to leave this review Any funds deducted from your deposit are for dilapidations based on the condition you have left the property in vs the condition you received ...


Great experience with the ...

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5 Star Review
UserName

UserName

By : 'Katie'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Buyer)
Sold price : £555000
Would you recommend ? : Yes
Postcode : SM5

5 Dec 2024
People found this helpful0

Great experience with the team buying our new home. Friendly, knowledgeable and constantly kept on top of our purchase for us. It wouldn’t have gone through as quickly if it wasn’t for them. Thank you ... Read Full Review

Comments (0)Was this helpful?:
Use these ...

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5 Star Review
UserName

By : 'Jeanette'
Branch : Morden, 101 - 103 London Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM4

31 Oct 2024
People found this helpful0

I chose Goodfellows to sell a property. The reason for this was because as a family we had bought and sold through them several times. I was not disappointed by my decision. Clever, professional and driven is an under statement! At the final stage Martin had to step in to make exchange happen. ... Read Full Review

Comments (0)Was this helpful?:
They are absolutely terrible. ...

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1 Star Review

By : 'Sandy'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Online Auctions (Prospective Vendor/Buyer)
Sold price : £625000
Would you recommend ? : No
Postcode : CR4

28 Oct 2024
People found this helpful0

They are absolutely terrible. I booked a viewing for a Saturday and they left me a voicemail 2 days ago to confirm the viewing. I called back and no one picked up the phone so I left a voicemail to confirm. On the day of the viewing I called another office and they confirmed the booking is on so I ... Read Full Review

Comments (0)Was this helpful?:
The agents are very friendly ...

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4 Star Review

By : 'Lenie'
Branch : Morden, 101 - 103 London Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SM4

19 Sept 2024
People found this helpful0

The agents are very friendly and efficient. They made our move in process smooth and ... Read Full Review

Comments (0)Was this helpful?:
Going out of the way to ...

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5 Star Review
UserName

By : 'A,Razzak'
Branch : Morden, 101 - 103 London Road
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SM3

18 Sept 2024
People found this helpful0

Quite help full in the process with close follow up and greater understanding shown towards making the rent arrangement ... Read Full Review

Comments (0)Was this helpful?:
Never work with this ...

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1 Star Review
UserName

By : 'Sandu'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW2

10 May 2024
People found this helpful0

Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after 3 months that they are holding our deposit without any reasons and also not protecting our deposit ... Read Full Review

Comments (1)Was this helpful?:

By : John Adams

10 May 2024

I am sorry you have felt the need to leave this review. We have investigated your file and please understand that we are unable to release security deposits unless the landlord authorises the...


It was a pleasure to have the ...

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5 Star Review

By : 'FU'
Branch : Morden, 101 - 103 London Road
Services : Letting (As a Owner)
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : CR4

29 Apr 2024
People found this helpful0

It was a pleasure to have the excellent and professional services from the Letting Team of the Goodfellows Estate Agency based in Morden, comprising Taylor Currier and Kyla Ewers as well as Lillian Phimister and members of her Property Management Team. They follow up the letting and maintenance ... Read Full Review

Comments (0)Was this helpful?:
Disrespectful and ...

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1 Star Review

By : 'Mark'
Branch : Morden, 101 - 103 London Road
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SM4

9 Jan 2024
People found this helpful0

Sold a property thru Goodfellows as Executor of a Will. Once sale complete the Lettings department consistently and regularly phoned to gain business to let out the property sold. Explained the first few times their mistake but the calls simply don't stop. The insensitive Lettings Manager ... Read Full Review

Comments (0)Was this helpful?:
Excellent from beginning to ...

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5 Star Review
UserName

UserName

By : 'Anne'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM5

3 Jan 2024
People found this helpful0

Excellent from beginning to end. Joel was fantastic at responding to every communication promptly and chased the seller/solicitor whenever an issue arose or when things were moving too slowly. Due to Joel's professionalism and supportive nature I felt that the buying process was much more ... Read Full Review

Comments (0)Was this helpful?:
Joel and the team worked on a ...

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5 Star Review
UserName

By : 'PL'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM5

11 Dec 2023
People found this helpful0

Joel and the team worked on a complex transaction and managed the chain ... Read Full Review

Comments (0)Was this helpful?:
Excellent ...

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4 Star Review
UserName

By : 'Mrs'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Vendor)
Sold price : £325000
Would you recommend ? : Yes
Postcode : SM1

8 Dec 2023
People found this helpful0

Excellent service although the price was over estimated at the beginning but once it was reduced we had 3 offers the same ... Read Full Review

Comments (0)Was this helpful?:
Exceptional Service from ...

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5 Star Review

By : 'Narendra'
Branch : Morden, 101 - 103 London Road
Services : Letting (As a Owner)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SM4

2 Nov 2023
People found this helpful0

I recently had the pleasure of working with Goodfellows Estate Agent at Morden to find tenants for my property, and I must say, their service exceeded my expectations. From the moment I engaged with them, I was impressed by their professionalism, efficiency, and dedication to provided. Special ... Read Full Review

Comments (0)Was this helpful?:
A credit to your ...

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5 Star Review
UserName

By : 'Karen'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM5

31 Oct 2023
People found this helpful0

Sarah was amazing and kept us up to date whether it was good or bad news on a very stressful, long and difficult sale. She managed to help find many solutions during the sale and we can’t thank her enough for her support and professionalism. To be honest she really went above and ... Read Full Review

Comments (0)Was this helpful?:
Buy House - Reece and ...

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5 Star Review
UserName

By : 'Tracy'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting (As a Owner)
Rent PCM : £412000
Would you recommend ? : Yes
Postcode : CR4

14 Oct 2023
People found this helpful0

Buy House Reece and Martin are great and very helpful. They provided a very professional advice and immediate assistance to complete the long process. I cannot believe that I can get the key of the property without their help! I highly recommend Reece and their team if you want to buy or sale your ... Read Full Review

Comments (0)Was this helpful?:
Sara was ...

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5 Star Review
UserName

By : 'ELiz'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Land & New Homes (I bought a new property)
Sold price : £241
Would you recommend ? : Yes
Postcode : SM2

21 Sept 2023
People found this helpful0

Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external ... Read Full Review

Comments (0)Was this helpful?:
Goodfellows were a fantastic ...

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5 Star Review
UserName

By : 'Rob'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM1

31 Aug 2023
People found this helpful0

Goodfellows were a fantastic estate agent to have recently dealt with. As a first time buyer, they helped us through the process and communication with Joel and Martin was fast and clear. They had both interests of seller and buyer, which hugely helped with our communication and negotiation. We ... Read Full Review

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1 - 20 of 1462 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place. The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level. Stage One - Branch Manager Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification. Stage Two - Director Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter. Stage Three - Managing Director If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter. The address to write to is: Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, SURREY, KT22 7RD Or email: tracey-anne.green@goodfellows.co.uk Stage Four - The Property Ombudsman If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman. The Property Ombudsman Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Tel: 01722 333 306 Email: admin@tpos.co.uk Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk. - You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter. - The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter. - The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action. Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.

Last updated at 11/8/2017, 10:40:04 AM by allAgents

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