The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 168 Reviews
94% Recommended
90% sales valuation accuracy
93% letting valuation accuracy
88% sales fee satisfaction
89% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90.00% | 88% | £26,150 | £625,000 |
| Lettings | 93% | 89% | £650 | £2,380 |
Goodfellows
7-8 Fairgreen Parade, Mitcham, Surrey
CR4 3NA
020 8646 8686








By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : CR4
I found the service excellent, particularly two members of staff Abigail Bateman and Mark Coghlan who kept me in touch with the whole process during some stressful... Read Full Review
Fees where as agreed
By : 'Cleofe'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR4
The team goodfellow were very helpful, thank you for helping us every step of the way and were very satisfied with the service of the team goodfellow mitcham... Read Full Review
Good
By : 'Farrukh'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR4
Cathi helped me complete on a very complicated transaction. She helped mediate things between me and the seller and was fair for both of us. Overall i'm very happy with the service that Cathi and the staff at the Mitcham branch have provided... Read Full Review
Good
By : 'Saryu'
Services : Sales( As a Vendor )
Sold price : £455000
Would you recommend ? : Yes
Postcode : CR4
Initially we were introduced with Damien and Jamie for sale of our property. Both were friendly, polite and helpful. The final sale of the property was dealt by Cathie. She updated every progress without us needing to call her. Always happy and prompt with calls, messages, emails till the... Read Full Review
Agent's fees are reasonable and only pay when property is sold which attracted us most.
By : Martin Humphreys Director
28 Feb 2018Dear Saryu so pleased that you have been happy with our service from Jamie, Damian and Cathi it just shows that when you instruct Goodfellows you instruct a team that support you and each other . I...
By : 'MD'
Services : Sales( As a Vendor )
Sold price : £385000
Would you recommend ? : Yes
Postcode : CR4
Damian kept me informed through the whole process once we had a potential buyer and then chased up both the buyer and solicitors to determine what needed to be done and to make sure the sale went... Read Full Review
As agreed.
By : 'T&P'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR4
Carlene marketed our property and found new tenants within a week. She has also been very helpful to us as my husband has to go into hospital when the property changes hands. We have left everything up to her and so far she has handled all our problems very well. Carlene is always very polite,... Read Full Review
Not the cheapest!
By : 'Lynne'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR4
Charlene has been fantastic from the moment go, with the same day viewing to deal arranged within 4 days moving in within the week, I'm very impressed with her approach, knowledge and negotiation skills, with that she is also very friendly and communicates professionally. I would definitely... Read Full Review
A little high but worth the service from Charlene
By : 'Cecilia'
Services : Sales( As a Vendor )
Sold price : £360000
Would you recommend ? : Yes
Postcode : CR4
Great understanding of the industry and the area. Damian and Cathi were very friendly and caring form the beginning until the end of the process of selling our... Read Full Review
The Agent's fee were good.
By : 'Goneupnorth'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR44
All staff have been fantastic and helped us through the stress of our first ever sale and purchase - as... Read Full Review
By : 'Content'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : CR4
Our previous experience with Goodfellows under a fully managed package was pretty atrocious and we were not at all impressed, however, since changing to let only and dealing with Nelson and Carlene instead, all has been very easy and seamless. Thank you for restoring our faith in your and providing ... Read Full Review
More expensive than some and not as expensive as others. They were also prepare to negotiate.
By : 'Arbi'
Services : Sales( As a Buyer )
Sold price : £390000
Would you recommend ? : Yes
Postcode : CR4
Hi I have used the service of James Girvan at the Mitcham branch and he assisted greatly on the purchase of a property he viewed. Prompt response and follow-up from buyer solicitor but also great knowledge of the area when initially booked viewings. I highly recommend using then in the future.... Read Full Review
Excellent
By : 'Tyfun'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : CR4
What turned out to be a long drawn out sale of our late fathers property due to the complication of joint freehold of the upstairs flat and with the fear that the buyers would pull out, Damian from Goodfellows Mitcham branch held it altogether until the sale went though. he constantly kept us... Read Full Review
Expected in this day and age.
By : 'Akin'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : CR4
They were very quick in getting the details of the property posted and the staff were helpful and pleasant to work with. We had a number of issues that delayed our sale but Damian was prepared to invest much time talking to both parties and their solicitors to ensure the sale did not fall through. ... Read Full Review
We paid 1.5% commission + VAT, which I think is about average. I do however like the no sale no fee policy that they have.
By : 'Martin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR4
Carlene was exceptional, forthcoming and professional with all aspects, she made my moving home easy, not stressful and fast! She put all her effort in from the beginning, Also thanks to her associate Nelson who made this deal easy. I truly will recommend her to any of my friends in future! Well... Read Full Review
Very professional at what she’s doing! Kind and helpful, really recommend this agent.
By : 'Lyton'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR4
Goodfellows provided a Very efficient service, follow up and feedback was excellent. Thanks for letting our property. Would recommend to friends and... Read Full Review
Ok
By : 'Judith'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR4
We were appointed executors for my step-mother and appointed Goodfellows to sell her house. To say it wasn't the easiest of sales, is probably an under statement, but throughout the whole process, Damian remained professional, courteous and reassuring. He kept us updated and as everyone... Read Full Review
Fine
By : 'Terry'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR4
I completed sale of a three-bedroomed house in Fernlea Road Mitcham on 9th October. Damian and all the staff members I dealt with were friendly, positive, upbeat and professional. I was updated regularly and they all gave the impression that I was their only client, though I sure they were very... Read Full Review
Fair
By : 'Delia'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : CR4
Excellent customer service Gareth! a very warm reception from Carlene. Great team. Great Work Gareth! Gareth was very helpful. I recommend their... Read Full Review
Good Agent Fees
By : 'David'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : CR7
Cathi was very helpful, positive and professional throughout the selling process, guiding us through some difficult moments. I would recommend her without hesitation. It was a pleasure dealing with... Read Full Review
The fees charged were very competitive and quality was not compromised.
By : 'Brilliant'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CR4
Damian Wolowski was brilliant. I will contact Damian if I ever have to buy a property or sell another property in Mitcham. He is always willing to give advice and tries his best to move the sale... Read Full Review
Good
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:42:09 AM by allAgents