The Bournemouth office is a family owned business based in the Winton Banks area of the Town. The office location is high profile and attracts a great deal of passing trade and recognition.
The owners of the business Jeff Thomas, daughter Lisa and son Jonathon play an integral role in the day to day running of th
e company. They combine exceptional management and organisational skills with an in-depth knowledge of how to deliver an advanced property service. Our team is focused on delivering a dedicated and complete service for all aspects of moving home. We also specialize in Lettings and manage hundreds of both residential and student properties at our Property Management Centre (open 24\/7) providing and unrivalled service to both Landlords and Tenants. We can also assist new and existing Landlords with buying and selling Properties.
Some key features of our service include:
• In recognition of the advanced service provisions offered to clients, Enfields won Silver for the Best Single Office in the South West of England at the recent Estate Agency of the Year Awards 2013.
•Winners of the Silver and Bronze Award for our exceptional lettings service and a Silver Award for New Homes.
•Links to all major property portals i.e Rightmove, Property Finder, Find a Property.com, Primelocation, Zoopla, Globrix and many others
•Exceptional property particulars
•Floor plans on every property
•Property editorials
•Local and national advertising
•Open 7 days a week for viewings with longer opening hours
•Accompanied viewings
•Feedback after every viewing
•Weekly Marketing reviews
•Access to your property profile 24 hours a day by way of a unique PIN number linked to your property
•Personal sales progression
•Dedicated Property Management Centre (24 hour hotline)
•In-House Independent Financial Advisor
•Proactive approach to achieve the best results for our customers
If you have any questions regarding the services we offer, wish to book a market appraisal of your property or wish to register as an applicant for sales of lettings please contact us.
By : 'Samuel' Services : Letting( As a Tenant ) Rent PCM : £2500 Would you recommend ? : No Postcode : BH10
31 Dec 2020
People found this helpful0
Absolutely awful to work with. One of the worst experiences of renting I’ve ever endured in my adult life. It’s been well over 4 months since moving out of said house, and yet, still no sign of the £2500 deposit. Not only that, but communication has dissolved and they... Read Full Review
Services : Letting( As a Tenant )Date: 31st Dec 2020
Absolutely awful to work with. One of the worst experiences of renting I’ve ever endured in my adult life. It’s been well over 4 months since moving out of said house, and yet, still no sign of the £2500 deposit. Not only that, but communication has dissolved and they tell me they are too busy to deal with myself at the moment. If you want to feel like a human, and be treated like one too, I recommend you use a different estate agency.
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Students do not go with this ...
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1 Star Review
By : 'Jennifer' Services : Other Would you recommend ? : No Postcode : BH9
18 Nov 2020
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I had booked my viewing 4 days in advance and the property I went to view was a 40 minute walk from my current student accommodation. About 5 minutes before my appointment I received a call to say that my appointment was CANCELLED when I was a few minutes away from the property. All I got was a... Read Full Review
I had booked my viewing 4 days in advance and the property I went to view was a 40 minute walk from my current student accommodation. About 5 minutes before my appointment I received a call to say that my appointment was CANCELLED when I was a few minutes away from the property. All I got was a chirpy sorry which was not meaningful in the slightest. I absolutely would NOT advise students to go with this company!!!!
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The worse agents i have had ...
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1 Star Review
By : 'Lindsay' Services : Letting( As a Tenant ) Rent PCM : £350 Would you recommend ? : No Postcode : BH12
14 Oct 2020
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The worse agents i have had to deal with i am 24 and i have never been treated with such child-like courtesy in my entire life. They took a long time to respond to broken issues with our house which included leaked showed , lights out , electrical faults in the house and the gutter falling almost... Read Full Review
Services : Letting( As a Tenant )Date: 13th Oct 2020
The worse agents i have had to deal with i am 24 and i have never been treated with such child-like courtesy in my entire life. They took a long time to respond to broken issues with our house which included leaked showed , lights out , electrical faults in the house and the gutter falling almost strait into my window. I was advertised a full working house only to be dissapointed with so many broken things. The way they delt with my deposit was terrible as they charged us for mould which again the property i was advertised with had and this meant they took half my deposit. The neighbor threatened to call the police any time he could even though what he thought was loud was before 8 and just a couple of freinds in my garden. I have never been so threatened by a neighbor before who also said had keys to my house even though we were not told my estate agents who would waltz into my garden whenever he wanted. He also tried stealing my bikes at the end of the tenancy and he would park in our car parking spot so my parents struggled to park anytime they came over. Please do not rent 301 wallisdown road the landlord is terrible and just wants as much money as they can from students.
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terrible service, lack of ...
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1 Star Review
By : 'C' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BN1
17 Sept 2020
People found this helpful1
terrible service, lack of response, inability to sort out major issues re thing not working in the house. Would not recommend in any way, in fact stay... Read Full Review
Services : Letting( As a Tenant )Date: 16th Sep 2020
terrible service, lack of response, inability to sort out major issues re thing not working in the house. Would not recommend in any way, in fact stay away.
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Have been dealing with Liz ...
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5 Star Review
By : 'polly' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : BH9
1 Jul 2020
People found this helpful0
Have been dealing with Liz Bolton from Bournemouth.
What a fantastic helpful member of staff, went out of her way over and beyond to help me. I know good customer service when you come across it, Liz deserves to be really recognised in her career and if you are after an estate agent to help you... Read Full Review
Services : Letting( As a Tenant )Date: 30th Jun 2020
Have been dealing with Liz Bolton from Bournemouth. What a fantastic helpful member of staff, went out of her way over and beyond to help me. I know good customer service when you come across it, Liz deserves to be really recognised in her career and if you are after an estate agent to help you every step of the way ! Liz is the one ! All the best Polly
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Kate Hughes has been my ...
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5 Star Review
By : 'angela' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : BH2
8 Jun 2020
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Kate Hughes has been my property manager (i am the tenant) and her attentiveness and service has been second to none. Even in these difficult times she has always responded super quickly and helped with any queries and support I needed. Kate really goes the extra mile and cares about her tenants,... Read Full Review
angela piromalli said about Enfields Estate Agents
Services : Letting( As a Tenant )Date: 7th Jun 2020
Kate Hughes has been my property manager (i am the tenant) and her attentiveness and service has been second to none. Even in these difficult times she has always responded super quickly and helped with any queries and support I needed. Kate really goes the extra mile and cares about her tenants, you feel a priority with her and not one of many.
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Terrible estate agents from ...
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1 Star Review
By : 'Harvey' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BH9
3 Apr 2020
People found this helpful3
Terrible estate agents from our student housing perspective. Treated like children and always blamed for things that end up being the landlords issues and problems. Would not recommend if your moving in soon. Far more better landlords... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Apr 2020
Terrible estate agents from our student housing perspective. Treated like children and always blamed for things that end up being the landlords issues and problems. Would not recommend if your moving in soon. Far more better landlords available
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Excellent ...
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5 Star Review
By : 'K.Cain' Services : 21 Would you recommend ? : Yes Postcode : NW7
9 Jan 2020
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The staff at Enfields, Winton were very helpful. The service we received from Megan Tiltman was excellent. She was professional and showed a genuine interest in trying to help us find our new home. We would definitely recommend Enfields, Winton to others, especially due to Megan’s efforts ... Read Full Review
The staff at Enfields, Winton were very helpful. The service we received from Megan Tiltman was excellent. She was professional and showed a genuine interest in trying to help us find our new home. We would definitely recommend Enfields, Winton to others, especially due to Megan’s efforts to help us.
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Myself and 5 others were ...
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5 Star Review
By : 'Jacob' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : BH9
4 Nov 2019
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Myself and 5 others were looking for housing for our 2nd year at university, and Greg made every single request that we made easy and simple. He showed us the best house for our money, and was helpful in booking the viewing and seeing the entirety of the property. I would highly recommend using... Read Full Review
Services : Letting( As a Tenant )Date: 4th Nov 2019
Myself and 5 others were looking for housing for our 2nd year at university, and Greg made every single request that we made easy and simple. He showed us the best house for our money, and was helpful in booking the viewing and seeing the entirety of the property. I would highly recommend using Enfields, especially Greg.
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We sold our property within ...
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5 Star Review
By : 'Sophie' Services : Sales( As a Vendor ) Sold price : £214950 Would you recommend ? : Yes Postcode : BH9
23 Sept 2019
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What a fantastic team! We sold our property within 24 hours of being on the market!!
Experienced and professional all the way through our sale, Enfields really made our sale easy.
Communication was an absolute breeze and constant throughout. Freya did a marvellous job of keeping us sane when it... Read Full Review
Services : Sales( As a Vendor )Date: 22nd Sep 2019
What a fantastic team! We sold our property within 24 hours of being on the market!! Experienced and professional all the way through our sale, Enfields really made our sale easy. Communication was an absolute breeze and constant throughout. Freya did a marvellous job of keeping us sane when it felt like solicitors we're dragging their feet.
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Tl;dr: Very expensive ...
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2 Star Review
By : 'Charlie' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BH9
22 Sept 2019
People found this helpful1
Tl;dr: Very expensive ESPECIALLY if you're a student I highly recommend someone else. NO value for money but fast telephone service.
Okay two stars for multiple reasons, So me and my flatmates rented a house in Trafalgar road the house was nice and well presented. So we decided to take... Read Full Review
Services : Letting( As a Tenant )Date: 21st Sep 2019
Tl;dr: Very expensive ESPECIALLY if you're a student I highly recommend someone else. NO value for money but fast telephone service.
Okay two stars for multiple reasons, So me and my flatmates rented a house in Trafalgar road the house was nice and well presented. So we decided to take it. Then as time went on more and more things became apparent. lets start with the fees (This is not an issue anymore I understand)
Fees: The fees came to 1 full months rent. so £441 pp for us to pay already a lot of money considering we're living at student halls.. (it's now max 5 weeks) + security deposit of £180 + the deposit which was £458 per person. as well. so we're already over £1000. we did not need to pay this all up front it was spread out over 6 months. but even so for university students I never recovered finanically
The house itself was nice I'll admit that but upon the checking out report it stated there was NO mould evidenced. I know this is not true because I myself have sent them photos of the mould in question. plus in my room the vent in there tended to "dribble" leaving a red streak marks going down the wall (We had to pay for that) desipite that being completely out of my control.
We moved in without mattress protectors on some of the beds and we were charged for that as well (I would like to know when they compared our checkout report with)
Speaking of the checkout report. I know of two other people living in different houses under different letting agents. One of them was a group of 4 people and they all together had to pay a total of £207. where as the other one only had to pay £30!
We had to pay £650 for cleaning. so it was over triple the first one and over 21 times the other one!
Now in terms of value we payed £441 pp without bills (there was 6 of us) but when I looked up the property on zoopla, it is a converted 4 bedroom house with an estimated rent value at £1850 so we had to pay an extra £800 because they added two rooms.
I will admit they had great fast service. this is why I rated them two stars not one.
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Honestly the rudest student ...
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1 Star Review
By : 'Elena' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BH9
18 Sept 2019
People found this helpful1
Honestly the rudest student housing agents you can find. They don’t respond to emails or calls regarding help or issues with a property but will contact you 24/7 for money. Unfortunately I left the property a month from joining, paid all bills and rent and still got a very deducted... Read Full Review
Services : Letting( As a Tenant )Date: 17th Sep 2019
Honestly the rudest student housing agents you can find. They don’t respond to emails or calls regarding help or issues with a property but will contact you 24/7 for money. Unfortunately I left the property a month from joining, paid all bills and rent and still got a very deducted deposit. Very disappointing service.
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Students Stay ...
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1 Star Review
By : 'Lauren' Services : Letting( As a Tenant ) Rent PCM : £380 Would you recommend ? : No Postcode : BH1
12 Aug 2019
People found this helpful4
Students Stay Away.
If I could give less than 1 star I would. Myself and my 4 other housemates went with enfields this year, to find a student house for our second year of university. over the 11 month period, we were treated as idiots, with all sorts of necessary costs and fees which simply do... Read Full Review
Services : Letting( As a Tenant )Date: 11th Aug 2019
Students Stay Away. If I could give less than 1 star I would. Myself and my 4 other housemates went with enfields this year, to find a student house for our second year of university. over the 11 month period, we were treated as idiots, with all sorts of necessary costs and fees which simply do not exist in the real world e.g. exit fee of £210 per tenant, administration fee of £400 per tenant, the list goes on. Our house was old, had its problems - problems that would have taken less than a days work to fix had they been bothered to contact the landlord (who we never met or ever heard from ourselves) and get them sorted. Our boiler (which looks like a relic off the titanic), didn't work properly from day 1, meaning we had insufficient heating over the winter, and no hot water throughout our entire tenancy. We emailed, phoned, even went to the agency in person, multiple times and they never did anything at all. The first ground floor bedroom had severe rising damp from before our tenancy started, and we were assured that it would be fixed before we moved in. This was never fixed and continued to get increasingly worse, as DRIPPING WATER was accumulating around the 2 plug sockets in the bedroom. A combination of which we are taught to be deadly from a very early age. Ground floor bedroom number 2, had an infestation of slugs which got into the tenant's clothes, shoes and carpet, and again Enfields did nothing about the issue. Upstairs first bedroom had damp and mould; they told the tenant to simply wipe the mould off the wall with a wet-wipe, which then put more damp into the wall and caused more of an issue, not to mention the fact that it created a black, smeary mess on the wall which we will probably now get penalised for in our deposit. Upstairs second bedroom had more mould on both the ceiling and the wall behind the tenants pillows, so she was sleeping in front of this mould the whole time - surprise, surprise Enfields chose to ignore the numerous emails the tenant had sent to them with photos of the issue. Saving the best to last, the upstairs third bedroom was so poorly ventilated, that thick layers of toxic black mould were accumulating on all four walls of the room, into the wardrobe and surrounding the bed. This resulted in a decline in health for the tenant, who ended up not being able to stay in the room any longer, due to rashes and poor breathing taking over as a result. The landlord apparently promised a rent reduction of 50% to her, however this took nearly 2 months to be put into place. She also had to throw away the majority of her clothes and shoes in the wardrobe because they were so damaged from the mould and damp in the room. She had contacted Enfields countless times, phoned them, had her parents phone them, and every time Lisa would be conveniently out of office. Every now and then we would have builders show up (usually unannounced) to fix the damp in the bedrooms, however their idea of fixing the damp and mould was to literally just paint over it. Later on they told us to keep the heating on as much as possible so as to dry out the damp, and we expressed our concerns over costing of the excess gas usage (to which Enfields had promised us the Landlord would reimburse us for), and the fact that the boiler and thermostat didn't work, as a result, Enfields did nothing and the problems worsened. To add insult to injury, the washing machine then broke, it took Enfields a week just to reply to our initial email about the issue and then another nearly 2 weeks for them to send someone to replace it. Except they couldn't fit it for some sort of plumbing issue, so then we had to wait even longer for it to get fitted. As of the final day of the tenancy the old machine was still sat in the utility room and we were never told what to do with it, and no one ever came to take it away. As the tenancy went on we heard less and less from Enfields in regard to our issues with the house. Our shower stopped working due to an electrical fault, and we were left for over a week with no shower, we all emailed several times but it didn't make them feel the sense of urgency at all, for more context, we are all archaeology students, in the field getting muddy. A shower is fairly crucial for us, as it is for everyone. The thermostat for the boiler was hanging off the wall from day 1, so even if the boiler was miraculously working we could never get the heating to be higher than 17 degrees. The living room light was unusable for over 2 months, because it was haphazardly hanging out of the ceiling with wires exposed, so when the bulb blew we couldn't change it, this problem wasn't fixed until the week before everyone moved out. We had 2 smoke detectors in the entire house, one in the hallway by the front door, 2 rooms away from the kitchen, and one on the upstairs landing. Upon a council inspection at the beginning of MARCH 2019, who were appalled by the lack of fire door and smoke detectors, we were told that there would be 3 additional smoke detectors put in as soon as possible. These smoke detectors were installed a week before we moved out, in the last week of July. All of this on top of endless agents turning up with hopeful-looking future tenants, but they never gave us any advance notice for this at all (it is contracted that we are to have AT LEAST 24 hours notice before a viewing or inspection) so we told them they had to go. Mostly in hope that it would give the new tenants an insight into what they were potentially getting themselves into; an unreliable, disrespectful, unprofessional and inadequate agency, to go hand-in-hand with an overall stressful, disappointing and miserable tenancy.
I am unaware of how the agency treat normal tenants (non-students), but it seemed to us that they were completely taking advantage of the assumed naivety of us as students. I strongly recommend for anyone looking to rent or buy a property, to do it with literally ANYONE but Enfields. We have nothing positive to express about Enfields at all, and I hope for the new tenants (who are being charged an extra £20/month in rent for a house that hasn't been improved at all) that they make sure to stand up to them, and pester them with all issues, because they really won't care at all and good luck getting anything from them.
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Excellent ...
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5 Star Review
By : 'Charlotte' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : BH9
22 Feb 2019
People found this helpful0
Will helped me and my 4 other housemates find the perfect house for our final year. After struggling to find a house that met all our needs. Personally I feel like Will went above and beyond to help us even asking if we needed a third viewing of the property. Without a doubt would recommend Will... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Feb 2019
Will helped me and my 4 other housemates find the perfect house for our final year. After struggling to find a house that met all our needs. Personally I feel like Will went above and beyond to help us even asking if we needed a third viewing of the property. Without a doubt would recommend Will and Enfields as a whole to students looking for somewhere to live.
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Excellent Customer ...
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5 Star Review
By : 'Luis' Services : Letting( As a Tenant ) Rent PCM : £725 Would you recommend ? : Yes Postcode : BH1
18 Feb 2019
People found this helpful0
excellent customer service, I feel very grateful for the care provided during my experience with Enfields Agency, I have been with other agencies in the past and the process has been very slow. But I highly recommend the Enfields Agency because I have had help during the process and everything has... Read Full Review
Comments on Agent Fees
Excellent It is enough and most just, the fees that we have paid !!
Services : Letting( As a Tenant )Date: 18th Feb 2019
excellent customer service, I feel very grateful for the care provided during my experience with Enfields Agency, I have been with other agencies in the past and the process has been very slow. But I highly recommend the Enfields Agency because I have had help during the process and everything has been very fast. Your employee Will Puttock I think is one of the most effective tools in Enfields agency very happy and grateful with all the Enfields Agency team.
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Charming ...
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5 Star Review
By : 'Daryl' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : BH8
13 Feb 2019
People found this helpful0
Will was enthusiastic and on the ball from the start, and filled the whole group with excitement about the prospect of a new house, he answered every question expertly. And wore a smile on his face the entire... Read Full Review
Will was enthusiastic and on the ball from the start, and filled the whole group with excitement about the prospect of a new house, he answered every question expertly. And wore a smile on his face the entire time
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Very ...
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5 Star Review
By : 'Andrew.' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : BH93
7 Feb 2019
People found this helpful0
I have been with Enfields now a few years as a landlord and always found them very helpful. They has always made sure that any property is well looked after . I would fully recommend them as a... Read Full Review
Services : Letting( As a Owner )Date: 7th Feb 2019
I have been with Enfields now a few years as a landlord and always found them very helpful. They has always made sure that any property is well looked after . I would fully recommend them as a landlord
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Judgemental ...
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1 Star Review
By : 'Harman' Services : Letting( Property Management ) Would you recommend ? : No Postcode : BH9
16 Dec 2018
People found this helpful1
Had a problem with one of their tenanted properties and required them to refund from the owner expenses we had to make to help the owner in an emergency situation. Never did get back to us and appeared to just protect their customer instead of doing the right... Read Full Review
Services : Letting( Property Management )Date: 16th Dec 2018
Had a problem with one of their tenanted properties and required them to refund from the owner expenses we had to make to help the owner in an emergency situation. Never did get back to us and appeared to just protect their customer instead of doing the right thing.
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Awful!! ...
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1 Star Review
By : 'Avoid!!!' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : BH10
31 Aug 2018
People found this helpful1
Paid to move into a property declared a CCJ said it wouldn't be a problem took my money and told me 1 weeks before move in that landlord didn't accaept! Now homeless with a... Read Full Review
Services : Letting( As a Tenant )Date: 30th Aug 2018
Paid to move into a property declared a CCJ said it wouldn't be a problem took my money and told me 1 weeks before move in that landlord didn't accaept! Now homeless with a baby!
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Amazing ...
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5 Star Review
By : 'Robert' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : BH7
8 May 2018
People found this helpful0
Enfields are truly amazing estate agents. I bought my flat in 2016 and had difficulty selling it until I met the team from Enfields. They advised me to rent my property out first before we start selling it again, just to give it a break. So, they found good tenants in 2 days and I had my first rent ... Read Full Review
Robert Dabrowski said about Enfields Estate Agents
Services : Sales( As a Vendor )Date: 7th May 2018
Enfields are truly amazing estate agents. I bought my flat in 2016 and had difficulty selling it until I met the team from Enfields. They advised me to rent my property out first before we start selling it again, just to give it a break. So, they found good tenants in 2 days and I had my first rent the following week. Perfect! After New Year, Bethany prepared my flat for sale and I had a buyer within 2 weeks!!! I am completing on the 14th of May 2018. After almost 2 years of struggle, Enfields did it in 2 weeks! They will fight for you, they will always call you and respond to your e-mails. The team is amazing. Lucy, Bethany and others (I am sorry, I just cannot remember all the names, hahaha!). Jonathon, who is the director, he is simply my hero.:) He advised me on many different matters and helped me getting through difficult times. What an amazing company, always friendly, professional, positive, and mostly they just never give up!. You can depend on them with your eyes closed!!!!!! Do not look elsewhere, do not waste your time, just call 01202 635 870 and ask for help... They will be there for you no matter what...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/5/2024, 7:00:09 AM by allAgents
Awards won by Enfields Estate Agents, Bournemouth BH9 2AQ