Dear Sir/Madam,
Thank you for your review regarding your experience with our Maida Vale office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would...
Trustworthy and ...
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5 Star Review
By : 'Lex' Services : Letting( As a Owner ) Rent PCM : £7000 Would you recommend ? : Yes Postcode : W9
7 Aug 2018
People found this helpful2
When living abroad it can become quite challenging to manage several high end properties in London , but not when you jave people like Anthony or Tudor who go above and beyond to get the job done and please both me and the tenants. Efficiency is an understatement when dealing with... Read Full Review
Services : Letting( As a Owner )Date: 6th Aug 2018
When living abroad it can become quite challenging to manage several high end properties in London , but not when you jave people like Anthony or Tudor who go above and beyond to get the job done and please both me and the tenants. Efficiency is an understatement when dealing with Dexters
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Amazing from start to ...
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5 Star Review
By : 'Happy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W9
20 Jul 2018
People found this helpful1
I cannot fault their high levels of service and attention to detail. They were fantastic from start to finish and did exactly what they said they would. On meeting my tenants for the first time they were honest with me and said that without Dexters input and friendly staff, they would've taken ... Read Full Review
Services : Letting( As a Owner )Date: 19th Jul 2018
I cannot fault their high levels of service and attention to detail. They were fantastic from start to finish and did exactly what they said they would. On meeting my tenants for the first time they were honest with me and said that without Dexters input and friendly staff, they would've taken something else. Special thanks to Anthony and the whole office at Maida Vale
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Dear Sir/Madam,
Thank you for your review regarding your experience with our Maida Vale Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would...
Best service in ...
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5 Star Review
By : 'Jerry' Services : Property Management Rent PCM : £3000 Would you recommend ? : Yes Postcode : THE
20 Jul 2018
People found this helpful2
Straight forward and efficient are the best words to describe it. Tudor is always there when you need him with the best... Read Full Review
Dear Jerry,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Maida ...
Soraya has been very helpful ...
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5 Star Review
By : 'Lucrecia' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W9
2 Jul 2018
People found this helpful2
Service has been excellent, very helpful and responsive. I've had to get the boiler replaced, communication has been prompt and timely and the agent (Soraya Perez) is available and very helpful every time I have contacted... Read Full Review
Services : Letting( As a Tenant )Date: 1st Jul 2018
Service has been excellent, very helpful and responsive. I've had to get the boiler replaced, communication has been prompt and timely and the agent (Soraya Perez) is available and very helpful every time I have contacted her.
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Dear Lucrecia,
Having read your review, we would like thank you for your feedback about our Property Management Team. Our service levels are very important to us, and recognition for the team's...
Terrible ...
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1 Star Review
By : 'Unhappy' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £1200 Would you recommend ? : No Postcode : W9
30 Jun 2018
People found this helpful11
Had the misfortune of dealing with Aida in relation to a property I was helping my pensioner mother let on Shirland Road with my brother acting as a guarantor. We saw the property and decided to put down a holding deposit - our offer being accepted by the landlord. When my mother provided her bank... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Jun 2018
Had the misfortune of dealing with Aida in relation to a property I was helping my pensioner mother let on Shirland Road with my brother acting as a guarantor. We saw the property and decided to put down a holding deposit - our offer being accepted by the landlord. When my mother provided her bank card to pay the holding deposit, Aida rudely asked if there would be enough money on it, which is indicative of her total lack of manners and professionalism. We provided all necessary paperwork as requested and awaited confirmation of our move in date. Having continually brushed us off when we asked us to confirm out move in date, she informs us three days before my elderly pensioner mother was meant to move in that the property had gone to someone else. We were not really surprised as were already concerned with her lack of contact re. move in confirmation and because she had previously arranged for us to see a flat that had already had an asking price offer accepted (encouraging us to put in a higher offer if we liked it). So we had an idea that she was still showing prospective clients around properties that had already technically been taken off the market. So yeah super dodgy, untrustworthy, and generally unpleasant. Avoid!!
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Dear Sir/ Madam,
Thank you for your review, however I am very sorry to read that you have been unhappy regarding our Maida Vale office. As I am unable to find your details on our database from...
Review of A. ...
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5 Star Review
By : 'AZODI' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W9
18 May 2018
People found this helpful3
I have been letting my property through Dexter's ever since they took over from Thamesview in 2016. Anthony Wozniak has been my principal contact since 2017: I cannot compliment him enough on his excellent communication, his readiness to explain the finer points of a tenancy agreement and... Read Full Review
Services : Letting( As a Owner )Date: 17th May 2018
I have been letting my property through Dexter's ever since they took over from Thamesview in 2016. Anthony Wozniak has been my principal contact since 2017: I cannot compliment him enough on his excellent communication, his readiness to explain the finer points of a tenancy agreement and management options, his sound and informed guidance as to the selection of the right applicant, his willingness to smooth out potential issues. My property could not be in more capable hands.
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Dear Azodi,
We appreciate you taking the time to submit your review regarding the service you received from our Maida Vale Office. We welcome all feedback and are very pleased to read that our...
THE WORST ESTATE AGENT I HAVE ...
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1 Star Review
By : 'Bec' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : No Postcode : W9
21 Mar 2018
People found this helpful18
Very dishonest and misleading. Do not have your best interest at heart. Dexters Maida Vale is the reason estate agents have a bad name. If you are a tenant go elsewhere to find a property as there is plenty of... Read Full Review
Services : Letting( As a Tenant )Date: 21st Mar 2018
Very dishonest and misleading. Do not have your best interest at heart. Dexters Maida Vale is the reason estate agents have a bad name. If you are a tenant go elsewhere to find a property as there is plenty of competition.
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Dear Rebecca, I have left you a voicemail to contact me. I understand you have been dealing with our Maida Vale Office, and property management team. I am the Area Director responsible for this...
I have been extremely ...
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5 Star Review
By : 'E' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW89
23 Oct 2017
People found this helpful2
I have been extremely impressed by the professionalism shown by Dexters. In particular, I would like to compliment Mike Agbobu for his outstanding ability in being responsive, professional and courteous. From the initial viewing to completion of our move to St Johns Wood was made a very pleasurable ... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Oct 2017
I have been extremely impressed by the professionalism shown by Dexters. In particular, I would like to compliment Mike Agbobu for his outstanding ability in being responsive, professional and courteous. From the initial viewing to completion of our move to St Johns Wood was made a very pleasurable experience. Thank you again.
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Dear E Louise,
We are delighted to read that our Maida Vale Office achieved our aim of delivering
a five star service. Thank you for taking the time to leave your review.
We wish you all...
Been a long term (and ...
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5 Star Review
By : 'Pat' Services : Letting( As a Owner ) Rent PCM : £1733 Would you recommend ? : Yes Postcode : W9
2 Jun 2017
People found this helpful8
Been a long term (and on-going) customer (local landlord) of this office for over 15+ years - Reasons for repeat business include: Excellent local/ market knowledge, Customer service, care, focus and professionalism exemplary. Service excellence assured and more importantly consistent.... Read Full Review
Services : Letting( As a Owner )Date: 1st Jun 2017
Been a long term (and on-going) customer (local landlord) of this office for over 15+ years - Reasons for repeat business include: Excellent local/ market knowledge, Customer service, care, focus and professionalism exemplary. Service excellence assured and more importantly consistent. Highly recommend this office and its team with special kudos to Anthony, Aida, Hugh & David and all the team.
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Dear Pat,
We are delighted to read that our Maida Vale Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review. We wish you all the best...
Aida was great in helping us ...
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5 Star Review
By : 'G' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W9
30 May 2017
People found this helpful8
Aida was great in helping us find a flat, she was courteous and professional and explained to us what to expect each step of the process. Definitely recommending her to ALL my... Read Full Review
Services : Letting( As a Tenant )Date: 29th May 2017
Aida was great in helping us find a flat, she was courteous and professional and explained to us what to expect each step of the process. Definitely recommending her to ALL my friends!!
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Dear Sir/Madam,
We are delighted to read that our Maida Vale Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review. We wish you all the ...
Just dealt with this lady ...
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5 Star Review
By : 'Laura' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W9
30 May 2017
People found this helpful10
Just dealt with this lady with the rental of a new flat. Aida knew exactly what i wanted and is extremly helpful, even helping me out of hours! Would highly... Read Full Review
Services : Letting( As a Tenant )Date: 29th May 2017
Just dealt with this lady with the rental of a new flat. Aida knew exactly what i wanted and is extremly helpful, even helping me out of hours! Would highly reccomend
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Dear Laura,
Thank you very much for your great review regarding our Maida Vale Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to...
Aida was very helpful and ...
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5 Star Review
By : 'Steve' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : W9
30 May 2017
People found this helpful10
Aida was very helpful and secured us an easy move into our new flat. The process was incredibly simple compared to other agencies we have previously used and Aida remained professional throughout providing us with constant updates and always made time to answer any questions of concerns we had.... Read Full Review
Services : Letting( As a Tenant )Date: 29th May 2017
Aida was very helpful and secured us an easy move into our new flat. The process was incredibly simple compared to other agencies we have previously used and Aida remained professional throughout providing us with constant updates and always made time to answer any questions of concerns we had. Would definitely recommend using her to my friends looking to move in the area.
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Dear Steve,
I am writing to say thank you for your kind comments about the service you received from our Maida Vale Office.
We really appreciate you taking the time to post this review as...
Worse experience ever. ...
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1 Star Review
By : 'Cristina' Services : Letting( As a Tenant ) Rent PCM : £1712 Would you recommend ? : No Postcode : W9
21 Feb 2017
People found this helpful29
Worse experience ever. Arrogant, rude and unprofessional agent. I contacted Dexter to rent a 2 bed flat with another 2 friends. After the first viewing our agent Aida started to rush us into making an offer, pushing a horrible flat that she thought it's more suitable for us. We really likes... Read Full Review
Services : Letting( As a Tenant )Date: 21st Feb 2017
Worse experience ever. Arrogant, rude and unprofessional agent. I contacted Dexter to rent a 2 bed flat with another 2 friends. After the first viewing our agent Aida started to rush us into making an offer, pushing a horrible flat that she thought it's more suitable for us. We really likes another flat in Maida Vale, which she said it had so many viewings and offers and she thinks we cannot get it. I made an offer for that flat, 30 min after she sent an email with " good news" our offer have been accepted and she charged 2 weeks the holding deposit. After another 30 min she started to ask questions that she should have asked before charging my money. I told her from the begining we are 3 friends and we will share a 2 beds flat. After charging the money she realised that the landlord doesn't want 3tenants. She called our situation embarrassing, that we gonna share a 2 bed flat at 26 years old. This was something I have never seen or heard from an agent in my life. I told her I want my money back . Of course it's been one week and nobody is rushing to return my money. Plus after all this experience she had the guts to invite me to re - think my option over the awful flat that she proposed at the beginning. Horrible attitude, judgemental and rude behaviour. I asked her 2 times to pass me her manager contact. Of course, she didn't. Hopefully I will get my deposit back.
AVOID Dexter .
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Dear Cristina,
I am concerned to read your review and keen to discuss this with you.
If you could contact me at customerrelations@dexters.co.uk and provide me with further details, I would...
Being new to the UK, ...
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5 Star Review
By : 'Matteo' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : W9
10 Feb 2014
People found this helpful1
Being new to the UK, Pembertons and Nick in particular has been my life saver through the lengthy process of buying a property in London.
My offer was accepted in mid March, and even though every week seemed the right one to exchange, it took more than half year to get this done. Nick has been... Read Full Review
Being new to the UK, Pembertons and Nick in particular has been my life saver through the lengthy process of buying a property in London. My offer was accepted in mid March, and even though every week seemed the right one to exchange, it took more than half year to get this done. Nick has been SUPER supportive, professional and available every single time I had a question or we had to pass a milestone. I sincerely believe that without his commitment and help I would have not make it!
Highly recommended, and I'll surely refer to Nick for any future business.
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Hello,
I am head of customer services here at XXXXXX and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
I recently bought a property ...
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5 Star Review
By : 'mb' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W10
11 Dec 2013
People found this helpful0
I recently bought a property through Pembertons and was very pleased with their service. There were a few complications with the sale (as it was a repossession property) but Nicholas Savva was very assertive to help push the sale through with as little hassle as possible. I would highly recommend... Read Full Review
Services : Letting( As a Owner )Date: 11th Dec 2013
I recently bought a property through Pembertons and was very pleased with their service. There were a few complications with the sale (as it was a repossession property) but Nicholas Savva was very assertive to help push the sale through with as little hassle as possible. I would highly recommend Pembertons and will be happy to do business with them in the future.
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I highly recommend this ...
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5 Star Review
By : 'Kelly' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NW8
5 Dec 2013
People found this helpful0
I highly recommend this branch, despite the property being out of their area, the staff made every effort to ensure there was a consistent flow of viewings and it paid off! We reached the asking price despite there being complicated works on the ex local authority property which could have hindered ... Read Full Review
I highly recommend this branch, despite the property being out of their area, the staff made every effort to ensure there was a consistent flow of viewings and it paid off! We reached the asking price despite there being complicated works on the ex local authority property which could have hindered the sale. What an excellent branch and extremely pleasant staff members, they ensured that a very difficult sale was as smooth and as pain free as possible. Well done!
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Nicholas assisted with the ...
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4 Star Review
By : 'Paul' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : W9
4 Dec 2013
People found this helpful0
Nicholas assisted with the difficult procedure when buying this property. There were a number of issues that need his input to secure the deal, which may have not happened without Nick's... Read Full Review
Nicholas assisted with the difficult procedure when buying this property. There were a number of issues that need his input to secure the deal, which may have not happened without Nick's help.
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Our property purchase was ...
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5 Star Review
By : 'Victoria' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : W9
26 Nov 2013
People found this helpful1
Our property purchase was made very challenging by a combination of a very difficult seller and overly cautious solicitor. However Nick Garston at Pembertons went absolutely out of his way to see the sale through to completion. Nick did all he could to ensure both the buyer and seller and our... Read Full Review
Our property purchase was made very challenging by a combination of a very difficult seller and overly cautious solicitor. However Nick Garston at Pembertons went absolutely out of his way to see the sale through to completion. Nick did all he could to ensure both the buyer and seller and our solicitors were kept in the loop at all times and acted as the vital link to all parties, ensuring the sale went through at the agreed offer price. The agents were knowledgeable and informed about the market and did their utmost to facilitate and assist us as buyers, as opposed to just looking after the interests of the sellers. I cannot recommend Pembertons enough for their exceptional level of customer service.
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I have been resident in Maida ...
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5 Star Review
By : 'Pat' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W9
26 Nov 2013
People found this helpful1
I have been resident in Maida Vale for the past 20 years and have dealt with Pembertons Estate ‎Agents from the very outset (amongst other local agents) both in the capacity of home owner and ‎landlord for a number of buy to let and development opportunities. In this time I have had... Read Full Review
Services : Letting( As a Owner )Date: 26th Nov 2013
I have been resident in Maida Vale for the past 20 years and have dealt with Pembertons Estate ‎Agents from the very outset (amongst other local agents) both in the capacity of home owner and ‎landlord for a number of buy to let and development opportunities. In this time I have had the ‎pleasure of working with most of the staff at their 125 Shirland Rd Office and indeed across their ‎administrative support teams. I wholeheartedly endorse them for their professionalism, dedication, ‎tenacity and overall integrity in their customer service delivery and in delivering service ‎excellence. I commend in particular both Michael Kingsley and Nick Garston for their help, expertise, ‎support and overall customer care. For these very qualities I will return time and time again to this agent. Pat Cremin. - W9 Resident. (December 2013)‎
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