The Deposit Protection Service

My tenant smashed holes into metal door frames, stole my curtains, ripped up and removed brand carpet, damaged kitchen units, left the flat uncleaned, walls with paint falling off (because she'd used wrong paint in kitchen) and they have her ALL of her deposit back minus ... Read Full Review

Blind when it comes to reviewing evidence even from third parties, just dismiss the facts because they can, must be an easy job to copy and paste all day to get paid and ignore anything in front of ... Read Full Review

I am appalled that we are forced to go through the whole process when we have a court warrant £5000 against the tennant. They are using small print to do this that as a landlord has never been given to me. Any landlord going to court be warned the judge must exactly specify the Deposit and the ... Read Full Review

Disgusting company, they only take the tenants side, over 5k of damage , all evidence given, they come back saying photos are not dated, & we had hard evidence of all, what the fuck, this company is a fucking disgrace & needs to thrown of the panel of deposits which I will be notifying the ... Read Full Review

NOT RECOMMENDED - Not Fair Decisions! ( Using the law to steal people ) Even we cleaned the house and they even charge me again! What a joke! Karma will hit ... Read Full Review

I used DPS (Deposit Protection Service) to secure a tenant's deposit. When the tenancy ended, I filed a claim for damages caused by the tenant and provided both pictures and an invoice from a handyman as evidence. However, DPS rejected my claim on the grounds that the photos lacked ... Read Full Review

I rented my newly-built property to so called overseas corporate tenant and they damaged several thousands worth of worktop in the kitchen. The check-in check-out professionals stated in their report that there was a deep chip in the worktop in the kitchen. I find it utterly bizarre that ... Read Full Review

If there was a way of giving no stars and leave a review I would. The DPS position is simple, the Landlord is assumed to be up to no good slum landlord out to screw tenants until proven innocent (and what a high bar it is). They really do abuse their position. Despite my property being clearly ... Read Full Review

Appalling. 5 people give a deposit because this is a co renting for students. The landlord gives the green light to reimburse and they reimburse one out of 5 then they shut the account and they keep the money of the 4 others. No possibility to reach them. I file a criminal complaint and I pass this ... Read Full Review

Absolutely appalling service. DPS gave the deposit back to the tenant even though it has cost more than £7K to put the property back to its original condition. The tenant left without giving a forwarding address and owed monies to both electric and gas companies. Despite going to ... Read Full Review

APPALLING ! Went over a month past their own deadline to resolve a dispute and never answer the ohone. Despite clear eveidenc egiven they awardd the landord anyway, and oets face it they have more t lose upsetting the people who pay for the ... Read Full Review

I recently asked for DPS adjudication service in resolving a dispute that I, the (landlord) had with my outgoing tenants. After numerous emails between the landlord and tenant it proved itself tghat DPS are not acting fairly for landlords. There is distinct tendancy to protect the tenant in any ... Read Full Review

I am a landlord, I try to be a fair one and have never until now, over 12 years had to ask a deposit company to retain part of a tenant's deposit through damage caused by them. An independent Inventory Company compiled a 40 page report with photographic evidence or many areas of damage ... Read Full Review

This is a scam company.. it should be removed from business, they scammed us out of £1800 please who or how can we take this ... Read Full Review

Previous student tenants left our property dirty, despite a clause that they should leave it as found (professionally cleaned, including carpets). We had photographic evidence. Our agent applied to the DPS for the costs of around £200 to be taken from the deposit, and we were awarded ... Read Full Review

Are the positive DPS reviews fake? Two sentences thanking some one called ,"insert any name here".. doesnt come across as legit. You only have to look at google reviews to see this company is fraudulant and has maybe 1 in a 100 positive reviews. All the positive rtreviews have the same ... Read Full Review

This review will include nothing but the absolute truth in the fact that your company has illegally given away a tenants deposit and i know this is the absolute truth as i am that tenant who has not only been through your policies i have proof of your employees breaking almost EVERYTHING your ... Read Full Review

Still have a problem with them but now trying to protect my three long term tenants who have committed the terrible offence of changing email address or telephone number thus being classed as not reconised by DPS. Even my bank is happy to send a new debit card to my address but DPS are ... Read Full Review

I am an honest Landlord and if I knew that I would loose the money that I spent to fix everything, I would have never registered with them. After the tenants have left the flat in a terrible state, pay in advance at my own cost to fix all the damaged staff DPS didn’t give us any money ... Read Full Review

Never Ever consider putting a deposit with these idiots. Appalling service, don't pay out a deposit in the timeframe set. Poor communication from staff, failed to respond to a formal ... Read Full Review