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Port - Talbot, Port Talbot SA13
3.5/5, 8 Reviews
63% Recommended
100% letting valuation accuracy
71% letting fee satisfaction
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Latest Reviews
Anna Svet Semenenko.
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 71.00% | £425 | £675 |
Address
Clee Tompkinson Francis
40 Station Road, Port Talbot, Neath Port Talbot
SA13 1JS
01639 881556
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Clee Tompkinson Francis Branches (View All 13)
Can't thank Ashleigh ...
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5 Star Review
Ashleigh
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : SA13
30 Apr 2021
People found this helpful0
Can't thank Ashleigh Lewis from the Port Talbot branch enough from the start of my application progress to moving me in. Always at the end of the phone immediately with any queries I needed answered. Amazing customer service and very helpful. Thank you for such a lovely experience... Read Full Review
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Hannah said about Clee Tompkinson Francis
Services : Letting( As a Tenant )Date: 29th Apr 2021
Can't thank Ashleigh Lewis from the Port Talbot branch enough from the start of my application progress to moving me in. Always at the end of the phone immediately with any queries I needed answered. Amazing customer service and very helpful. Thank you for such a lovely experience :)
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I am renting with this ...
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1 Star Review
By : 'Radka'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA12
24 Mar 2021
People found this helpful1
I am renting with this compnay at the moment and my experience has been less than impressive. About a month or so after moving into the property I started to have issues with mould and mildrew creeping up one wall. I informed them about it but nothing has been done about it. It's April now... Read Full Review
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Radka Myslikova said about Clee Tompkinson Francis
Services : Letting( As a Tenant )Date: 24th Mar 2021
I am renting with this compnay at the moment and my experience has been less than impressive. About a month or so after moving into the property I started to have issues with mould and mildrew creeping up one wall. I informed them about it but nothing has been done about it. It's April now adn I am still forced to live with something that is health hazzard. Another bizzare thing - my shorthold tennacy I signed last summer (6 months) ran out and when I asked to renew my contract they wanted to charge me £60! (which is illegal so basically they are breaking the law). No contract has been renewed or signed but I have been paying rent due to fear of them trying to evict me. Communication with them is appaling as well
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Absolutely thrilled with the ...
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5 Star Review
Chris
By : 'Roslyn'
Services : Sales( As a Buyer )
Sold price : £125000
Would you recommend ? : Yes
Postcode : SA13
12 Feb 2021
People found this helpful0
Absolutely thrilled with the service I have received from Chris Clarke. Very helpful from the start. I would highly recommend the company and staff. Made the process as easy as it could be, sign posted next steps clearly and Chris was on hand to answer all of our questions. Big thank... Read Full Review
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Roslyn said about Clee Tompkinson Francis
Services : Sales( As a Buyer )Date: 12th Feb 2021
Absolutely thrilled with the service I have received from Chris Clarke. Very helpful from the start. I would highly recommend the company and staff. Made the process as easy as it could be, sign posted next steps clearly and Chris was on hand to answer all of our questions. Big thank you.
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Discriminative and ...
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1 Star Review
By : 'Anna'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : No
Postcode : SA12
9 Mar 2020
People found this helpful0
I am appalled by the way your company is treating me. I have informed your agent Beth that I have mental health issues - general anxiety disorder and ADHD. I asked her for assistance In managing the letting process as all my family lives abroad and unable to come and help me due to their... Read Full Review
Comments (0)I am appalled by the way your company is treating me.
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Anna Svet Semenenko. said about Clee Tompkinson Francis
Services : Letting( As a Owner )Date: 9th Mar 2020
I am appalled by the way your company is treating me.
I have informed your agent Beth that I have mental health issues - general anxiety disorder and ADHD. I asked her for assistance In managing the letting process as all my family lives abroad and unable to come and help me due to their circumstances.
From first go I felt that I was treated by your agency without respect. Beth would not keep the time of appointment, would not inform me of changes of dates or times of viewings, would not explain clearly the whole process and my role in it. She did not return my calls on many occasions when I left the messages for her with Jasmin or other agents. On recent occasion she entered my house in my absence without my permission which caused me a lot of stress.
When I asked for advice and help with getting my house ready for the new tenants she bluntly refused to communicate with me and passed me on to Julie, her manager, who took the patronising tone of voice as an intimidating weapon. I constantly feel intimidated and humiliated by the employees of your company.
The last straw was the incident with a cleaning service , which Clee promised to arrange for me.
I informed Beth a few times that I am struggling to get the house ready on time and again no advice or reassurance was given.
On Thursday 5th March three ladies entered my house (Rio, Stephanie and Caroline) they did not show me any ID nor did they give me the name of their company. They walked round my house and told me that they were here to do the estimation only. The inventory was due the next day - Friday 06/03/20.
They told me it will take 4hours to clean and will cost me £125. I assumed that agency was to pay for it out of my bond. Then I asked them if they could come on Sunday the day before new tenants moving in and they said they would. They told me that they will come at 11:00 on 08/03/20.
On 06/03/20 I was expecting the inventory man to visit and when he did not turn up, I had to call agency again. It turned out that his appointment was rescheduled but no one informed me clearly about this. I don’t always have access to internet and I specifically requested agency to communicate with me via phone calls or in person. (This was ignored on many occasions )
I got my house ready for the cleaners on Sunday 08/03/20 and texted Stephanie on her number at 10:57 informing her that I was expecting them. She did not reply. No one turned up at all. I left three txt messages and made a numerous phone calls . And emailed Clee.
When I realised that Stephanie blocked my phone calls I asked my friend G Charles to call her number and he got through immediately. She told him that the agency instructed them not to visit me on Sunday and refuse to provide me their service. She mentioned that there was an issue with the payment but would not give any more details as to what exactly they were told by the agency.
That was @ 18:30. The whole day I was trying to get hold of cleaners and was hoping that they will turn up, but discovering that they were told by the agency not to help me was a real shock.
Could you please inform me which body you are a member of : The Property Ombudsman or Property Redress Scheme as I am going to lodge a formal complaint about the way I was treated by your company.
Kind Regards, Anna Semenenko
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Quick communication and ...
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5 Star Review
Ian
By : 'Yasmin'
Services : Letting( Admin )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : SA12
13 Sept 2017
People found this helpful0
Quick communication and feedback. Had a viewing the next day of the home I requested to see. Hopefully will get the home I... Read Full Review
Comments on Agent Fees
Good
Comments (0)Quick communication and feedback.
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Yasmin said about Clee Tompkinson Francis
Services : Letting( Admin )Date: 12th Sep 2017
Quick communication and feedback.
Had a viewing the next day of the home I requested to see.
Hopefully will get the home I wanted
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I am very pleased with all ...
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5 Star Review
By : 'Jules'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SA13
25 Aug 2017
People found this helpful0
I am very pleased with all communication I've had from the staff and they are always polite and... Read Full Review
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Jules said about Clee Tompkinson Francis
Services : Letting( As a Owner )Date: 24th Aug 2017
I am very pleased with all communication I've had from the staff and they are always polite and helpful.
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From first contact with them ...
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5 Star Review
Ian
By : 'Lisa'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SA12
23 Apr 2015
People found this helpful2
From first contact with them to moving in & beyond have found Clee to be extremely helpful & efficient. We were re-locating from England to Wales and setting up 2 new businesses so had specific needs in finding the right property. They listened to our needs and matched a property that was... Read Full Review
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Lisa said about Clee Tompkinson Francis
Services : Letting( As a Tenant )Date: 22nd Apr 2015
From first contact with them to moving in & beyond have found Clee to be extremely helpful & efficient. We were re-locating from England to Wales and setting up 2 new businesses so had specific needs in finding the right property. They listened to our needs and matched a property that was absolutely perfect! Any questions we had after viewing were answered promptly and courteously. We moved in within a few weeks of first viewing and are loving it here. Ongoing communications we have with Clee are dealt with promptly. Moving to a new part of the UK can be daunting but Ian and his team made our move painless & seamless. We couldn't be happier!
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I am very upset and saddened ...
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1 Star Review
By : 'Deborah'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : SA13
19 Sept 2014
People found this helpful3
I am very upset and saddened by the way i was dealt with today. I arranged with a man named Ian from the port talbot branch at clee to view a nice two bedroom property for myself and my daughter. As the bus was stuck in traffic i decided to phone the office, when i spoke to Ian he said there was... Read Full Review
Comments (0)I am very upset and saddened by the way i was dealt with today. I arranged with a man named Ian from the port talbot branch at clee to view a nice two bedroom property for myself and my daughter.
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Deborah said about Clee Tompkinson Francis
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Sep 2014
I am very upset and saddened by the way i was dealt with today. I arranged with a man named Ian from the port talbot branch at clee to view a nice two bedroom property for myself and my daughter.
As the bus was stuck in traffic i decided to phone the office, when i spoke to Ian he said there was no need to come to the property now as he had given it to another couple which was hurtful and unprofessional as he didnt let me know, only when i phoned him to say i was running late. I had already been travelling and hour on the bus. I dont think it is nice to deal with peoples emotions that way considering i was due to view the house in 20 mins time. I was really looking forward to moving to the house.
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