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Clee Tompkinson Francis
3.7/5, 42 Reviews
86% Recommended
91% sales valuation accuracy
83% letting valuation accuracy
72% sales fee satisfaction
72% letting fee satisfaction
Clee Tompkinson Francis is an independent partnership of Chartered Surveyors established in 1972. Since that time the company has grown to become one of the leading estate agents and surveying firms operating throughout South, Mid and West Wales. Our team includes 14 Chartered Surveyors and a Building Surveyor and
wide a range of experienced support staff. We currently operate from 14 offices and provide property advice and services throughout South and West Wales & the Borders We offer a complete property service selling, renting and advising upon rural, residential and commercial property. Professional work includes property valuations & surveys, compensation claims, planning advice & applications and energy certificates for commercial & domestic property. We also operate two livestock markets at Sennybridge and Llandovery and provide a complete range of services for the rural sector including sales of live and dead stock, property valuations and auctions, compensation matters and farm business advice. Clee, Tompkinson & Francis aims to provide a traditional service combined with all the modern technology available today. Our experienced staff can provide you with efficient and knowledgeable advice coupled with local expertise. All properties are listed on our website (please click on the link on this page) enabling potential purchasers to view all property details 24 hours a day, 7days a week.
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Clee Tompkinson Francis
82 Windsor Road,SA11 1NRCertified Customer Experience
Report Summary
Report generated on (05 August 2025 @ 08:19:07)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 R Jarvis on 30th May 20255 Star Review I had brilliant service from Bethan and her team.They dealt with my sale very professionally and were extremely helpful with all wueries
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Rebecca on 31st Jan 20255 Star Review Fantastic service from clee in Neath, start to finish went smoothly and nothing was to much trouble, I would definitely use again thank you.
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Stuart on 13th Dec 20245 Star Review We sold through Clee, Neath recently having used a different Clee branch a number of times in the past.
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Rachel on 2nd Dec 20245 Star Review Friendly professional staff, kept us informed and updated throughout. Excellent service, highly recommended.
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Rob T on 12th Nov 20245 Star Review Fantastic team - we dealt with one agent for sale, one for purchase and had support and updates from the administration lead in the office who was equally as good.
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Latest Reviews
Helen Victoria Saint
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91.00% | 72% | £110,000 | £34,500,000 |
| Lettings | 83% | 72% | £425 | £675 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 3 | 3 | 2 | 19 | 1 | 1 | 1 | 2 | 7 |
Address
Clee Tompkinson Francis
82 Windsor Road, Neath, Neath Port Talbot
SA11 1NR
01639 646926
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
Rankings
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Clee Tompkinson Francis Branches (View All 13)
I had brilliant service from ...
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5 Star Review
Bethan
By : 'R'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : SA11
30 May 2025
People found this helpful0
I had brilliant service from Bethan and her team.They dealt with my sale very professionally and were extremely helpful with all ... Read Full Review
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R Jarvis said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 30th May 2025
I had brilliant service from Bethan and her team.They dealt with my sale very professionally and were extremely helpful with all wueries
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Fantastic service from clee ...
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5 Star Review
Bethan
Bethan
By : 'Rebecca'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : SA11
31 Jan 2025
People found this helpful0
Fantastic service from clee in Neath, start to finish went smoothly and nothing was to much trouble, I would definitely use again thank ... Read Full Review
Comments on Agent Fees
Best price for sellers fee and best valuation.
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Rebecca said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 31st Jan 2025
Fantastic service from clee in Neath, start to finish went smoothly and nothing was to much trouble, I would definitely use again thank you.
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Recent sale, good ...
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5 Star Review
By : 'Stuart'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : SA11
13 Dec 2024
People found this helpful0
We sold through Clee, Neath recently having used a different Clee branch a number of times in the past. Couldn't fault them again, valuation was accurate to what we sold for and everything was about as prompt as house sales can go. Would use them again if we weren't moving to a ... Read Full Review
Comments (0)We sold through Clee, Neath recently having used a different Clee branch a number of times in the past.
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Stuart said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 13th Dec 2024
We sold through Clee, Neath recently having used a different Clee branch a number of times in the past.
Couldn't fault them again, valuation was accurate to what we sold for and everything was about as prompt as house sales can go.
Would use them again if we weren't moving to a completely different area
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Excellent ...
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5 Star Review
By : 'Rachel'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SA10
2 Dec 2024
People found this helpful0
Friendly professional staff, kept us informed and updated throughout. Excellent service, highly ... Read Full Review
Comments (1)Was this helpful?:
Rachel said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 2nd Dec 2024
Friendly professional staff, kept us informed and updated throughout. Excellent service, highly recommended.
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By : Bethan Thomas
2 Dec 2024Thank you so much Rachel for your lovely comments ?Hope you & the family have a lovely...
Fantastic team - we dealt ...
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5 Star Review
By : 'Rob'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : SA11
12 Nov 2024
People found this helpful0
Fantastic team - we dealt with one agent for sale, one for purchase and had support and updates from the administration lead in the office who was equally as ... Read Full Review
Comments (0)Was this helpful?:
Rob T said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 12th Nov 2024
Fantastic team - we dealt with one agent for sale, one for purchase and had support and updates from the administration lead in the office who was equally as good.
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Concur with others, sellers ...
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1 Star Review
By : 'Helen'
Branch : Morriston, 111 Clase Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SA6
30 Aug 2024
People found this helpful0
Concur with others, sellers may have a great experience, buyers do not. Read the longer review, same experience here. Gazumping practice is their thing. Avoid Chris and Abi in ... Read Full Review
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Helen Victoria Saint said about Clee Tompkinson Francis
Services : Sales( Prospective Vendor/Buyer )Date: 29th Aug 2024
Concur with others, sellers may have a great experience, buyers do not. Read the longer review, same experience here. Gazumping practice is their thing. Avoid Chris and Abi in particular.
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Very disappointing and very ...
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1 Star Review
By : 'Mark'
Branch : Pontardawe, 1 Tawe Terrace
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : No
Postcode : SA11
5 Mar 2024
People found this helpful3
Very disappointing and very unprofessional. Was my favourite management company but their standards have dropped so much over the last couple of years I have now withdrawn all (10 properties) I had with them. Ber ... Read Full Review
Comments (0)Very disappointing and very unprofessional. Was my favourite management company but their standards have dropped so much over the last couple of years I have now withdrawn all (10 properties) I had with them.
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Mark Leonard said about Clee Tompkinson Francis
Services : Letting( As a Owner )Date: 5th Mar 2024
Very disappointing and very unprofessional. Was my favourite management company but their standards have dropped so much over the last couple of years I have now withdrawn all (10 properties) I had with them.
Ber careful
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Sale of our ...
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5 Star Review
By : 'AMANDA'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SA11
17 Aug 2023
People found this helpful0
We were very happy with the service we received from CTF. The staff were extremely friendly and ... Read Full Review
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AMANDA JANE DAVIES said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 17th Aug 2023
We were very happy with the service we received from CTF. The staff were extremely friendly and supportive.
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Highly ...
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5 Star Review
By : 'sTEVE'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : SA10
16 Aug 2023
People found this helpful0
Excellent service throughout. Unlike a previous (not to be named) agent we used, Clee were in communication constantly where required, were always courteous, helpful and friendly (which seems to be a rarity these days!). They defintely delivered on the sevice front. Add to that, they sold our ... Read Full Review
Comments (0)Excellent service throughout. Unlike a previous (not to be named) agent we used, Clee were in communication constantly where required, were always courteous, helpful and friendly (which seems to be a rarity these days!). They defintely delivered on the sevice front.
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sTEVE said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 16th Aug 2023
Excellent service throughout. Unlike a previous (not to be named) agent we used, Clee were in communication constantly where required, were always courteous, helpful and friendly (which seems to be a rarity these days!). They defintely delivered on the sevice front.
Add to that, they sold our property quite swiftly, after we'd been trying to sell for 6 months previously with a different agent (who were the polar opposite of Clee).
Would highly recommend and would defintely use them again if I needed to sell.
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We are extremely happy with ...
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5 Star Review
Bethan
Kelly
By : 'Gary'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SA11
26 Jul 2023
People found this helpful0
We are extremely happy with the service provided from Clee and the team. There are always problems and hurdles to get over selling a house, and the team handled them with professionalism and care. We wouldn't hesitate to use Clee again. Thank ... Read Full Review
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Gary and Deb said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 25th Jul 2023
We are extremely happy with the service provided from Clee and the team. There are always problems and hurdles to get over selling a house, and the team handled them with professionalism and care. We wouldn't hesitate to use Clee again. Thank you
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Fantastic, felt in very ...
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5 Star Review
Bethan
By : 'Siwan'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SALL
18 Jul 2023
People found this helpful0
Fantastic, felt in very capable and safe hands, Bethan and her team communicated clearly with me throughout the process of selling my home. Very happy with the ... Read Full Review
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Siwan hughes said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 18th Jul 2023
Fantastic, felt in very capable and safe hands, Bethan and her team communicated clearly with me throughout the process of selling my home. Very happy with the service.
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A great service when selling ...
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5 Star Review
Bethan
Kelly
By : 'Dafydd'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : Yes
Postcode : SA10
11 Jul 2023
People found this helpful0
A great service when selling our house. Communication was fantastic from start to finish, with regular and meaningful updates. The whole team provided sound advice and a professional ... Read Full Review
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Dafydd said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 11th Jul 2023
A great service when selling our house. Communication was fantastic from start to finish, with regular and meaningful updates. The whole team provided sound advice and a professional service.
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I would highly recommend ...
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5 Star Review
By : 'Steph'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SA11
10 Jul 2023
People found this helpful0
I would highly recommend Clee, Tompkinson & Francis @ 82 Windsor Road, Neath. From start to finish the Team made the selling process easy and stress free. The Team kept me up to date throughout and whenever I had any questions they were easy accessible. I can't thank them enough for all ... Read Full Review
Comments (0)I would highly recommend Clee, Tompkinson & Francis @ 82 Windsor Road, Neath.
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Steph said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 9th Jul 2023
I would highly recommend Clee, Tompkinson & Francis @ 82 Windsor Road, Neath.
From start to finish the Team made the selling process easy and stress free. The Team kept me up to date throughout and whenever I had any questions they were easy accessible.
I can't thank them enough for all they hard work.
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Whenever I buy or sell a ...
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5 Star Review
Bethan
By : 'Kevin'
Branch : Neath, 82 Windsor Road
Services : Letting( As a Owner )
Rent PCM : £120000
Would you recommend ? : Yes
Postcode : SA11
9 Jul 2023
People found this helpful0
Whenever I buy or sell a property, the 1st call I make is always to Bethan at the Clee’s office.Her knowledge and experience of the market is second to none, from the initial valuation to the end sale or purchase,Bethan keeps me totally updated. I would highly recommend Clee’s ... Read Full Review
Comments (0)Whenever I buy or sell a property, the 1st call I make is always to Bethan at the Clee’s office.Her knowledge and experience of the market is second to none, from the initial valuation to the end sale or purchase,Bethan keeps me totally updated.
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Kevin said about Clee Tompkinson Francis
Services : Letting( As a Owner )Date: 9th Jul 2023
Whenever I buy or sell a property, the 1st call I make is always to Bethan at the Clee’s office.Her knowledge and experience of the market is second to none, from the initial valuation to the end sale or purchase,Bethan keeps me totally updated.
I would highly recommend Clee’s as a preferred estate agent
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Highly ...
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5 Star Review
Bethan
Kelly
By : 'Helen'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £302000
Would you recommend ? : Yes
Postcode : SA11
6 Jul 2023
People found this helpful0
Our experience of working with Clee was very good, from the moment Bethan valued our house we built a rapport and knew she would do her best to sell our property. Nothing was too much trouble, the pictures and video of our home were excellent and we had the choice to change and photos we ... Read Full Review
Comments (0)Our experience of working with Clee was very good, from the moment Bethan valued our house we built a rapport and knew she would do her best to sell our property. Nothing was too much trouble, the pictures and video of our home were excellent and we had the choice to change and photos we weren’t happy with. The girls were happy to let themselves into the house to show viewers around when we couldn’t be there and they updated us with information every step of the way. They answered any of our questions and found out all relevant information from prospective buyers. Bethan ensured that she forums comparable properties to ensure the valuer didn’t devalue our property as it was a unique building. I highly recommend using Clee. I wish the property we purchased was from Clee as the agents who sold the property to us were no where near as good!
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Helen Hemming said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 6th Jul 2023
Our experience of working with Clee was very good, from the moment Bethan valued our house we built a rapport and knew she would do her best to sell our property. Nothing was too much trouble, the pictures and video of our home were excellent and we had the choice to change and photos we weren’t happy with. The girls were happy to let themselves into the house to show viewers around when we couldn’t be there and they updated us with information every step of the way. They answered any of our questions and found out all relevant information from prospective buyers. Bethan ensured that she forums comparable properties to ensure the valuer didn’t devalue our property as it was a unique building. I highly recommend using Clee. I wish the property we purchased was from Clee as the agents who sold the property to us were no where near as good!
Thank you Bethan, Kelly & Abby
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We can’t thank Beth ...
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5 Star Review
Bethan
Kelly
By : 'Loraine'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £242500
Would you recommend ? : Yes
Postcode : SA11
6 Jul 2023
People found this helpful0
We can’t thank Beth Kelly and Abby enough for all their support throughout not only the sale of our property but also the purchase of our new home! The sale was very smooth without any complications however our purchase was extremely stressful due to changing our minds down to too many ... Read Full Review
Comments (0)We can’t thank Beth Kelly and Abby enough for all their support throughout not only the sale of our property but also the purchase of our new home! The sale was very smooth without any complications however our purchase was extremely stressful due to changing our minds down to too many issues half way through and then having to start again on a new purchase.
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Loraine Dear said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 6th Jul 2023
We can’t thank Beth Kelly and Abby enough for all their support throughout not only the sale of our property but also the purchase of our new home! The sale was very smooth without any complications however our purchase was extremely stressful due to changing our minds down to too many issues half way through and then having to start again on a new purchase.
Thanks to Kelly especially who really did go above and beyond to help us during this time and Beth for her constant guidance and keeping everyone in the chain updated and reassured we were finally able to complete.
Ladies your professionalism and advice really was very much appreciated even though we know at times things were so fraught! We would definitely have no hesitation to use your services again in the future should we need them .. Thank you!
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We have sold and bought a ...
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5 Star Review
Bethan
Kelly
By : 'Tina'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Sold price : £175
Would you recommend ? : Yes
Postcode : SA11
6 Jul 2023
People found this helpful0
We have sold and bought a property through Clees at Neath and the experience was first class. Bethan and Kelly kept us informed throughout the procedure. They were very helpful, very professional and an absolute pleasure to deal with. I would highly recommend this company to ... Read Full Review
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Tina Roberts-Elliott said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 6th Jul 2023
We have sold and bought a property through Clees at Neath and the experience was first class. Bethan and Kelly kept us informed throughout the procedure. They were very helpful, very professional and an absolute pleasure to deal with. I would highly recommend this company to anyone.
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Sold 2 property's for ...
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5 Star Review
Bethan
By : 'jannine'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SA11
6 Jul 2023
People found this helpful0
Beth has sold 2 property's for me very professional keeped in touch with me every step of the way brilliant service will definitely use again ... Read Full Review
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jannine Derrick Trump said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 6th Jul 2023
Beth has sold 2 property's for me very professional keeped in touch with me every step of the way brilliant service will definitely use again 10/10
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Bethan and Kelly were ...
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5 Star Review
Bethan
Kelly
By : 'Karen'
Branch : Neath, 82 Windsor Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SA10
6 Jul 2023
People found this helpful0
Bethan and Kelly were absolutely amazing. Professional and thorough. Wont hesitate to use them again. Would highly ... Read Full Review
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Karen Elizabeth Allen said about Clee Tompkinson Francis
Services : Sales( As a Vendor )Date: 5th Jul 2023
Bethan and Kelly were absolutely amazing. Professional and thorough. Wont hesitate to use them again. Would highly recommend.
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Absolutely heartbroken . For ...
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1 Star Review
Ashleigh
By : 'J.'
Branch : Morriston, 111 Clase Road
Services : Sales( Prospective Vendor/Buyer )
Sold price : £34500000
Would you recommend ? : No
Postcode : SA6
27 Jul 2022
People found this helpful3
Absolutely heartbroken . For the past few weeks myself and my Fiancé were excepted on our offer to buy a house that Clee Tompkinson Morriston branch were selling. We have paid out a lot of money for everything. We basically were only couple of weeks away from completing. Last ... Read Full Review
Comments (0)Absolutely heartbroken .
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J. Chapman & F . Cooper said about Clee Tompkinson Francis
Services : Sales( Prospective Vendor/Buyer )Date: 27th Jul 2022
Absolutely heartbroken .
For the past few weeks myself and my Fiancé were excepted on our offer to buy a house that Clee Tompkinson Morriston branch were selling.
We have paid out a lot of money for everything. We basically were only couple of weeks away from completing.
Last week there was a slight issue where on our side for literally less than 24 hours had a problem with my fiancé's buyer.
So I phoned and explained the situation that my fiancé's buyer had dropped the price of his offer.
So Clee put the house we were buying back up for sale , in fact it was "onthemarket.com" within less than 24 hours. Plus a For sale sign also put on in less than 24 hours.
This happened as they wouldn't except a lower offer from us.
We were devastated, so we sat down and within LESS THAN 24 HOURS we came back up to the same price, providing the funds needed.
The seller fully agreed as long as we were solid and didn't have any issues she would 100% continue going forward. The house was ours we were told . Tracey said on the phone that the seller had had couple of offers in that 24 hours but wouldn't take them as long as we kept the price as it was. Which we did
Little did we know. Even though it took them just a couple of hours to remove the sold sign to a for sale sign .
The seller I've been told today by Tracey on the phone , advised Clee & Thompkinson to keep the For Sale sign up. At this point we should have been informed. We were not.
We luckily decided to drive past the house we were buying the night before last, we saw the for sale sign up . I said to my Fiancé... I have a feeling they are still selling it, advertising it, but keeping us on the side, as we were spending our money plus we were fully invested in it.
So I rang the office yesterday I spoke to Ashley. Who was blunt on the phone ( which is usual ) when I mentioned the fact the for sale sign was still up.
She said " I need to tell you something while your on the phone to me , the house has been sold . "
I was stunned. I had no knowledge of this prior. No one had rung us
I also found it extremely odd, unprofessional to not have told us the property was still up for sale to be seen .
Which is what happened apparently. By leaving the for sale up at the vendors request . She had an offer she excepted and only when I rang them, did they disclose it to me .
We had already spent extra money on top for the moving since being promised she wouldn't entertain any other offers , so I couldn't understand how I can be told . " sorry its been sold "
It was sold to us. We were told it was 100% ours the seller had said this.
But Clee and Thompkinson were very aware she had asked for the for sale sign to remain up , I was told today by Tracey.
They were obligated to tell us this , plus obligated to tell us of another offer that was made on it , which never happened but instead kept that hidden. We are stunned and appalled at this awful service .
We ended up wasting more money.
If we hadn't have driven past the house the night before and seen the for sale sign still up. Then I wouldn't have had that phone call at that point telling me its sold..... to someone else .
No one contacted us .
Why except our offer and ask us to promise to solidly move quick on the same and come through if sneakily , your leaving your house up for sale and not telling us, which then ment we were still invested wasting our time and money.
We are getting married in 10 weeks , this has now left us in an awful situation, of no home together.
I have made a formal complaint to the office this morning , as per legal instruction. Depending on the outcome I will be then moving our complaint to the ombudsman.
On conclusion - Very sneaky. Under handed. From the beginning the customer service / professionalism wasn't great on the phone, this was pointed out by myself and my Fiancé to Clee & Thompkinson . But we moved on from that after an apology.
This is absolutely disgraceful way of dealing with business .
It's left myself and my Fiancé feeling the estate agents have been very under-handed here.
I have no trust in Estate agents since this happened yesterday.
Plus it's left us with a lot of wasted money .
We will be seeking for a refund on what we have lost .
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