Credential

Avoid Credential Estate Agents Ltd – Unfair Deposit Deductions I had a very disappointing experience with Credential Estate Agents Ltd and would strongly advise others to steer clear. Upon moving out of the property, they retained a portion of my deposit citing socalled "cleaning issues" — ... Read Full Review

Shocking company with a bullying and rude property manager called Oliver Cargill whose attitude towards my daughters complaint against him was unpleasant in the extreme. My daughter and her friends were exemplary tenants and the manner in which they were treated was ... Read Full Review

How they treat tenants is appalling. They were dishonest and when we challenged them on this fact, their Director (who is supposed to set the tone of the organisation!) then initiated a series of aggressive phone calls rather than admit their lie. Do not engage with them unless absolutely ... Read Full Review

My boyfriend and I have been letting through Credential for the last 18-months and it has been an absolute pleasure. Our letting agent, Ollie, has been excellent from the get-go. He explained everything fully before we moved in and continued his professionalism throughout the whole let. Any problem ... Read Full Review

I've been a tenant via Credential for a number of years and the level of service has been abysmal. Communication is terrible, our assigned Agent, Ollie, is rude, short, blunt, patronising and unresponsive to simple, courteous correspondence. I'd never use nor recommend Credential to any ... Read Full Review

Very disappointed with the service of the overall team, in both communication and legislation knowledge.The administrator was negotiating and the senior negotiator was undertaking the admin duties. Very poor management and a great example of the lack of 'Leading by ... Read Full Review

I found Credential to be very rude and unhelpful when trying to make an offer as a self-employed prospective tenant. They refused to recognise any form of proof of income and told me I needed 4 months rent up front or a guarantor. I asked them to confirm this with the landlord and after I chased ... Read Full Review

Not only were they rude and unhelpful, they appear to be lacking in simple tenancy knowledge and do not carry out correct procedures with regards to tenancy agreements. I note that they are not affiliated with ARLA who are the leading organisation for letting agents. This may illustrate their ... Read Full Review

Bonny was really helpful and spent time with me and my friends on the flat we have now rented. Offered a really good service with the little time we had to find a ... Read Full Review

We saw one property with Ollie and really liked it. Straight away we offered. WE had to chase them the following week, which is when we were told that the Landlord no longer wanted to let the property! We understand this can happen, although it is irritating. We asked to be kept in mind should ... Read Full Review

I found this agent very halpful and extremely satisfied with their service. The fees were very reasonable with no hidden costs. When we moved in there were quite a few maintenance issues which were sorted very quickly by Rizwan Osman and his ... Read Full Review

Excellent and very professional service. Credential and Bonny in particular couldn't have been more efficient. I had new tenants moved in only two days after previous tenants moved out. I wouldn't consider moving my ... Read Full Review

We worked very closely with Roberto and Credential for over a year. Firstly, in marketing the property and then as part of a very protracted and difficult sales process. I cannot recommend them highly enough. They were professional, courteous and contactable the whole way through. This was ... Read Full Review

Credential let and manage my property in Heritage Park as I am an overseas landlord. They have always been incredibly efficient and professional - keeping me informed and up to date and my property has been permanently let over the 3 years I have used them. Prior to using Credential I had had some ... Read Full Review

I have known the team at Credential for many years and the business has flourished under new management. Professional and friendly and all of their tradesmen carry out work at a reasonable rate and with high quality. As a landlord I am confident they will always find me credible tenants and look ... Read Full Review

I have been a Landord for well over twenty five years and have used the good, the bad the ugly and down rights crooks. My solicitors refered me to Credential some five years ago & this was the best reference I got from him and it was free. Over the years I have develoled a very good personal ... Read Full Review

Credential have provided me with a good servicve over several years of leasing. They have just taken over my property management and have been very good thus ... Read Full Review

I have been utterly disgusted by the poor level of service this agecy has offered me, when it came to complaining about this I was met with a Director who endorsed every level of the poor service they provided. I would strongly advise all tenants and landlords stay away from this company as it has ... Read Full Review

Fees are ludicrous. They charge far more than anyone else (except perhaps Foxtons). Not bnly does the tenant pay heavily up front (references checks, deposit scheme insurance etc etc) but they also charge on every renewal. In fact this is the only agent I have seen that charges for the deposit ... Read Full Review

Rude, unhelpful, not transparent at all, hear from them when they need you but try and contact them and no one can help, any work you feel is required is questioned and questioned and takes ages to act on. Generally a bad attitude by staff that have worked there for years, my advise is if you ... Read Full Review