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Birmingham City, Birmingham B3
1.8/5, 8 Reviews
25% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
No Description Found
Latest Reviews
Dimitrios Kotsas
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £585 | £750 |
Address
Connells
145 Great Charles Street, Birmingham, West Midlands
B3 3LP
0121 212 0800
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Avoid at any ...
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1 Star Review
By : 'Dimitrios'
Services : Letting( As a Tenant )
Rent PCM : £585
Would you recommend ? : No
Postcode : B16
4 Feb 2022
People found this helpful2
the worst customer service I've ever had to deal with. have had to approach a solicitor to get answers from them. they failed to comply with the agreement about getting the contract on time. they use teenagers as employees and that's one of the worst thing to deal with. they chase... Read Full Review
Comments (0)
the worst customer service I've ever had to deal with.
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Dimitrios Kotsas said about Connells
Services : Letting( As a Tenant )Date: 4th Feb 2022
the worst customer service I've ever had to deal with.
have had to approach a solicitor to get answers from them.
they failed to comply with the agreement about getting the contract on time.
they use teenagers as employees and that's one of the worst thing to deal with. they chase you by phone, email, even WhatsApp till they get the holding fee. then they just disappear and you turn chasing them for an answer.
Dori, Shennay and other teenagers working in Birmingham's office have no clue how serious is for someone to get a place to stay.
they won't give you an update. and whenever and IF you catch them on phone they say 'I was about to do it now'. this company is just a JOKE
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Tricky one as five stars for ...
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3 Star Review
By : 'N'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : B16
10 Jul 2021
People found this helpful0
Tricky one as five stars for the agent (Aisha) that found a tenant for me and managed the process for me but one star at most for the experience with the sales team. I find agents painful to deal with but Aisha was extremely proactive, communicative and knowledgeable, giving me advice on the... Read Full Review
Comments (0)Tricky one as five stars for the agent (Aisha) that found a tenant for me and managed the process for me but one star at most for the experience with the sales team.
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N said about Connells
Services : Letting( As a Owner )Date: 9th Jul 2021
Tricky one as five stars for the agent (Aisha) that found a tenant for me and managed the process for me but one star at most for the experience with the sales team.
I find agents painful to deal with but Aisha was extremely proactive, communicative and knowledgeable, giving me advice on the best rental rate for the pandemic and going above and beyond her role by always being there for queries not in her remit. The best agent I’ve ever dealt with!
The accounts team are friendly but the information very unclear (zero balance statements?!) and the lettings team also seem helpful, co-operative and friendly but it’s a shame they have to secure the most expensive contractors.
Sales is a different story. Felt very robotic and lazy and had promises of call- backs that never materialised.
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The best letting agents Would ...
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5 Star Review
By : 'Amy'
Services : Surveying
Would you recommend ? : No
Postcode : B17
17 Feb 2021
People found this helpful0
The best letting agents Would highly recommended! Staff are really helpful and always go above and beyond. They give the best customer service whenever... Read Full Review
Comments (0)The best letting agents
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Amy said about Connells
Services : Surveying( )Date: 17th Feb 2021
The best letting agents
Would highly recommended! Staff are really helpful and always go above and beyond. They give the best customer service whenever needed
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Useless ...
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1 Star Review
By : 'Marryot'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : B1
24 Mar 2018
People found this helpful1
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal with other agents who are much... Read Full Review
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Marryot said about Connells
Services : Sales( Prospective Vendor/Buyer )Date: 24th Mar 2018
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal with other agents who are much better so why bother with Connels
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To whom it may concern, I ...
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1 Star Review
By : 'Dalel'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : B1
3 Jan 2018
People found this helpful2
To whom it may concern, I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp. My property was put up for sale in June 2016 by December 2016 I was told there was a cash buyer who wanted to ... Read Full Review
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Dalel said about Connells
Services : Sales( As a Vendor )Date: 3rd Jan 2018
To whom it may concern,
I am writing to you to inform you that I have had the worst experience ever from Connells the estate agency located 145 great Charles street Birmingham b3 3lp.
My property was put up for sale in June 2016 by December 2016 I was told there was a cash buyer who wanted to purchase my apartment. I was very pleased with this as it would be a quick sale. The expected completion date was April 2017.
It later turned out that the buyer was not a cash buyer but needed to have a mortgage so this will take even longer in the meantime I had been paying my mortgage and bills on two apartments. (my new apartment that I brought and my old apartment I was selling through Conells) I was really upset and shocked as they did not ever contact me to tell me the buyer had changed payment and it would take longer to sell. This has had a massive detrimental affect on my finances because of Connells incompetence. I have to say the manager in connells was an absolute disgrace and a joke to the industry. He was not supportive or apologetic to me in any which way I went to speak to him to see what had happened and if there was anything he could do to help me he said it's not there fault and I would have to deal with it myself.
I had to take action and go with another estate agency called centrik property to sell my apartment.
I worked with Andrew Moore and Richard Perkins. I told them my situation and how stressed and upset I'd been over the unprofessional handling of my sale. They were absolutely amazing and so supportive of my situation and knew they had to get my apartment sold ASAP!
Within a month my apartment was sold!!
I am so grateful to centrick property estate agents 102 Colmore Row Birmingham, Andrew and Richard for all their hard work and dedication into making my life easier through this hard time I would 100 percent recommend them to everybody. they are the best estate agents I have ever come across and I will definitely be using them again and I urge everybody to use them! Thank you!!
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One of the worst letting ...
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1 Star Review
By : 'Sukhi'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : B16
29 Sept 2015
People found this helpful0
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before. It is all wishy washy though. They lack any sense of... Read Full Review
Comments (0)One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before.
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Sukhi said about Connells
Services : Letting( As a Tenant )Date: 28th Sep 2015
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before.
It is all wishy washy though. They lack any sense of ownership and customer service. A customer is only mattered till the signing of the contract.
I have sent so many emails with issues in my flat. I have called up the people enquiring stuff; never got any mail acknowledged and called answered back.
I would get a better service from a non-established agent in the smallest of Indian town. Disappointed.
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : B12
24 Aug 2015
People found this helpful0
Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it does not happen. You constantly have to call... Read Full Review
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Disappointed said about Connells
Services : Letting( As a Tenant )Date: 23rd Aug 2015
Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it does not happen. You constantly have to call several times a day to find out an answer. They also have so many people working for them, that your issue gets passed around from person to person, in which case, it can take up to a week, if not longer to solve. This company does not have the tenants best interest at heart, therefore any problem that you have with the property you are renting be prepared to receive a lot of grief from the landlord and the agency. Definitely would not recommend this agency. Made the whole letting experience very uncomfortable and felt on edge.
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We found the photos taken of ...
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1 Star Review
By : 'San'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : B3
28 Feb 2013
People found this helpful3
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn't do many of the viewings and we had to push them as they were expecting us to help with mid week day time... Read Full Review
What agent could do to change your mind?
Supplied accurate information to potential buyers about the property running costs, that were supplied many times, take more care to detail on the photos of the property, taken more if the viewings and booked them properly.
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San said about Connells
Services : Sales( As a Vendor )Date: 28th Feb 2013
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn't do many of the viewings and we had to push them as they were expecting us to help with mid week day time viewings. Their comms could be better, even our buyer raised with us his displeasure with them. They turned up for a viewing in the day without checking first and disturbed my girlfriend who had come off a night shift and thought it was a burglar. Took our property off right move prior to exchange without consent.
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