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Canterbury, CT1
3/5, 4 Reviews
50% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £750 | £750 |
Address
Connells
29-30 Watling Street , Canterbury, Kent
CT1 2UD
01227 457441
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
My son rented a student ...
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5 Star Review
By : 'Jacqui'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CT2
9 Jan 2021
People found this helpful0
My son rented a student property through Connells from Sept 2019 to Summer 2021 and they were excellent from start to finish. The contract was very clear and easy to understand and we had a very good experience with them. They fixed things that needed fixing in a timely way and i would definitely ... Read Full Review
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Jacqui said about Connells
Services : Letting( As a Tenant )Date: 9th Jan 2021
My son rented a student property through Connells from Sept 2019 to Summer 2021 and they were excellent from start to finish. The contract was very clear and easy to understand and we had a very good experience with them. They fixed things that needed fixing in a timely way and i would definitely recommend this agent for rental.
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Never call you back when they ...
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1 Star Review
Christine
By : 'Gary'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : No
Postcode : TN23
1 Aug 2019
People found this helpful2
Never call you back when they promise they will. And biggest grievance is that they can never tell me if my tenant has paid the rent or not as they say they are too big with too many payments coming in and won’t know so will have to... Read Full Review
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Gary risley said about Connells
Services : Letting( As a Owner )Date: 31st Jul 2019
Never call you back when they promise they will. And biggest grievance is that they can never tell me if my tenant has paid the rent or not as they say they are too big with too many payments coming in and won’t know so will have to wait
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I have used Touchstone to ...
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5 Star Review
By : 'D.Connolly'
Services : Letting( As a Owner )
Rent PCM : £6
Would you recommend ? : Yes
Postcode : CT4
6 Feb 2015
People found this helpful0
I have used Touchstone to manage a flat I rent out. I have been a landlord for about 10 months now. I have received excellent service from the team at Touchstones in Canterbury. The team have always been very responsive, helpful and polite. I have used other letting agents in the past, and... Read Full Review
Comments (0)I have used Touchstone to manage a flat I rent out. I have been a landlord for about 10 months now.
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D.Connolly said about Connells
Services : Letting( As a Owner )Date: 6th Feb 2015
I have used Touchstone to manage a flat I rent out. I have been a landlord for about 10 months now.
I have received excellent service from the team at Touchstones in Canterbury. The team have always been very responsive, helpful and polite. I have used other letting agents in the past, and Touchstone have been much better than other agents.
I would strongly recommend them to other landlords in this area.
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To add some context, the ...
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1 Star Review
By : 'James'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CT1
22 Mar 2014
People found this helpful3
To add some context, the property in focus was listed under both Touchstone Residential Lettings as well as Regal Estates, Canterbury. We approached both agencies to enquire about all anticipated fees and deposits in the hope that we would then arrange a viewing. The crux of this review came... Read Full Review
What agent could do to change your mind?
Basic customer service training.
Comments (0)To add some context, the property in focus was listed under both Touchstone Residential Lettings as well as Regal Estates, Canterbury. We approached both agencies to enquire about all anticipated fees and deposits in the hope that we would then arrange a viewing. The crux of this review came following a viewing provided by Touchstone lettings, and a phone-call I received from the Canterbury Area Manager for the agency shortly after. Touchstone were offering very competitive fees and arrangements which the other agency falls very far short of and were otherwise being incredibly flexible to our particular needs and circumstances, but ultimately customer service must take precedent when making our decision.
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James said about Connells
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Mar 2014
To add some context, the property in focus was listed under both Touchstone Residential Lettings as well as Regal Estates, Canterbury. We approached both agencies to enquire about all anticipated fees and deposits in the hope that we would then arrange a viewing. The crux of this review came following a viewing provided by Touchstone lettings, and a phone-call I received from the Canterbury Area Manager for the agency shortly after. Touchstone were offering very competitive fees and arrangements which the other agency falls very far short of and were otherwise being incredibly flexible to our particular needs and circumstances, but ultimately customer service must take precedent when making our decision.
I received a phone-call from the area manager of Touchstone Residential Lettings (Canterbury) who was incredibly rude at best. I was made aware that 'the landlord was very upset' because we had been dealing with both agencies. Furthermore they told me they were very angry and disappointed with me for communicating with both agencies. They then went on to highlight that the other agency had been blackening their name and reputation, information I did not need to know - whether it is true or not. I was finally told that I had to make a decision on which agency we would move further with.
Never before have I been made to feel so small by an estate agent, blaming me for whatever feud the two agencies were involved in when communicating with me. I feel it is well within my right (and surely expected) to want to find out which agency we should invest our money and time in. When thousands of pounds are changing hands I imagine anybody would want to make sure they're making the right choice in terms of which agent is the best value for money. While I appreciate whatever confusion the landlord was in the middle of, surely when a property is listed with two agents, those agents should anticipate that they'd need to back themselves up as they'd essentially be competing.
I worry now that we won't be able to secure the property in question (which we have fallen in love with) due to whatever issues have arisen from the inter-agency feud that resulted from us simply wanting to find out more information before we part with our hard earned money. I (we) will no longer seek to do business with Touchstone Residential Lettings from this point on.
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