We purchased our house through Charles Carr last year, it was stressful from start to finish. First they got both our address and the sellers address wrong when contacting solicitors which lead to many documents having to be re-done. Despite having met us they got our names wrong aswell. My... Read Full Review

Poor communications, continuous errors, a shambles from start and still continuing after notice given and completed. Do not use at all. Staff are inadequate at their job. Also very bulshy with... Read Full Review

Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I would never use Charles Carr... Read Full Review

Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. Regretfully will be taking action... Read Full Review

I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups but she always kept in contact and helped... Read Full Review

Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found us our future family home, without pressuring us, ... Read Full Review

Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been looked after by hannah who has been a great she is a real... Read Full Review

I am very pleased with the overall service from Charles Carr, in particular Lauren because she assisted me every step of the way with the sale of my property. I'm so happy with their service that I'm currently selling 2 properties with them. They gave me excellent feedback and I felt I could ask... Read Full Review

Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very... Read Full Review

I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of... Read Full Review

Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all Brenda & John... Read Full Review

Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her... Read Full Review

would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the... Read Full Review

A big thank you to Lauren @ Carter Edwards for fantastic customer service and for being exceptionally helpful throughout the sale of our property, Which she did so within 2 weeks of moving from another agent. I cannot thank Lauren and Carter Edwards staff enough and would recommend them to... Read Full Review

Really interesting reading different reviews and how the experiences vary so much - I will be as objective and fair as possible with mine, but bottom line for my 2 stars is it was such a very impersonal service we received. For personal reasons it was a very emotional sale for me, and it just... Read Full Review

Mark helped my parents find a suitable bungalow locally. They had specific requirements due to accessibility. Thanks Mark my parents are now settled in their new... Read Full Review

Overall, Carter Edwards have provided a very informative, friendly and prompt service to both myself and other family members. As a first time buyer, in particular, Emma was great at answering any questions that I had about properties, as well as giving additional information that I may not have... Read Full Review

Mark goes above and beyond. A great sales man with real personality. I liked him the moment he came to value my property. Can't thank him enough for his effort and candour in working with us to secure the house we love. Will most certainly be recommending Carter Edwards to our friends and family.... Read Full Review

Carter Edwards and particular Emma Battye have provided an excellent service. Emma's response to questions and queries has always been done in a very timely manner even though she may have had difficulty contacting the sellers. She is always very pleasant and a joy to deal... Read Full Review

Shane was excellent from advising on the value and marketing strategy to negotiating the sale price and following through to exchange of... Read Full Review