The UK's Largest Customer Review Website for the Property Industry
Coventry, CV1
1.5/5, 2 Reviews
0% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
No description for branch.
No Staff Registered
Latest Reviews
Miss Kirsty McKeown
Mrs Azra Ahsan Janjua
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0.00% | 0% | £240,000 | £240,000 |
Areas covered
- CV1
- CV2
- CV3
- CV4
- CV5
- CV6
- CV7
Address
Brian Holt Estate Agents
15-17 Warwick Row, Coventry, West Midlands
CV1 1EX
02476 520220
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Brian Holt Estate Agents Branches (View All 3)
I was due to have a Valuation ...
Share On :
2 Star Review
By : 'Miss'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CV6
23 Oct 2020
People found this helpful0
I was due to have a Valuation appointment on Saturday 17th October 2020 - this never transpired and I recieved little to no communication or customer service from the Branch in question. I contacted the office on September 17th and spoke to a member of staff who took the details regarding my... Read Full Review
Comments (0)
I was due to have a Valuation appointment on Saturday 17th October 2020 - this never transpired and I recieved little to no communication or customer service from the Branch in question.
Was this helpful?:
Miss Kirsty McKeown said about Brian Holt Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 22nd Oct 2020
I was due to have a Valuation appointment on Saturday 17th October 2020 - this never transpired and I recieved little to no communication or customer service from the Branch in question.
I contacted the office on September 17th and spoke to a member of staff who took the details regarding my property and booked me in with an appointment at 10:00, which I put in my phone's calendar.
As I can only visit my property at the weekends due to my job elsewhere in the country I ensured I phoned well in advance to secure a valuation booking with them.
As the time ticked on past 10:00 this Saturday I called the Coventry office again, to my dismay the member of staff I spoke to confirmed that my appointment did not appear to be there. They noted that they would contact the Valuer to let them know the situation and that they would call me back to discuss.
Come 10:35 I had heard nothing, I assumed the Valuer was with a client, so I called back to discuss the possibility of another appointment the next weekend. I explained the situation to other member of staff and they informed me that there were no appointments available next weekend either but they would contact the Valuer to ask them to speak with me about potentially making time to see me considering the situation.
I heard nothing then for the rest of the day nor through til Friday 23rd October 2020 (when I sent my formal complaint) this would have given the valuer plenty of time to contact me, apologise and see if there were any possibilities open to complete a valuation.
I was incredibly disappointed by this and of course will not (and could not) go forward with a valuation or sale with them.
The staff I spoke with were lovely and had excellent Customer Service, however the lack of communication from the Valuer, for me, is incredibly frustrating and an indication of their service.
The UK's Largest Customer Review Website for the Property Industry
Shocking customer ...
Share On :
1 Star Review
By : 'Mrs'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £240000
Would you recommend ? : No
Postcode : CV3
23 Jul 2020
People found this helpful2
If I could have zero stars I would. We put the house on the market with Brain Holt based on their reputation. But how wrong were we, the whole process from start to finish has been despicable and breach of every code of conduct that they follow? Initially, we were forced into applying for a... Read Full Review
Comments (0)If I could have zero stars I would.
Was this helpful?:
Mrs Azra Ahsan Janjua said about Brian Holt Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 22nd Jul 2020
If I could have zero stars I would.
We put the house on the market with Brain Holt based on their reputation. But how wrong were we, the whole process from start to finish has been despicable and breach of every code of conduct that they follow?
Initially, we were forced into applying for a mortgage despite our house not being sold which cost us money.
We then saw a house which was listed by Brian Holt, put in an offer which was excepted and had all the searches done.
After sending numerous emails and phone calls from April we finally got in touch with someone in July to be told that the property had been sold to another buyer at a much lower price then what we had offered.
When asked how that has happened we were told that all the old staff prior to COVID had left and they had no record, which we found odd.
Arrangements had been made for someone to see our property, but no one from Brian Holt turned up to show them around. One couple did manged to see the house and they have just knocked on our door telling us that they wanted to put an offer in but they couldn't get in touch with anyone at Brian Holt. This was the couple who Brian Holt told us that they were not willing to put in an offer at the asking price. We have now taken our house off the market. The staff that they say no longer worked there are still at Brian Holt, in particular, the person who showed us around the house that we put in an offer for.
The staff are completely incompetent at their jobs, have no communication skills and should be ashamed at how they treated us. We lost a house that we liked and now feel we could have sold our house and wonder if people did come around to view our property only to find no one here to show them around.
I would never trust Brian Holt again, they have caused us so much stress and anxiety and they should be ashamed at calling themselves, estate agents.
The UK's Largest Customer Review Website for the Property Industry
1 - 2 of 2 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12/15/2016, 4:32:07 AM by allAgents
