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Ewell, KT19
2.2/5, 6 Reviews
33% Recommended
50% sales valuation accuracy
100% sales fee satisfaction
No description for branch.
Latest Reviews
Samuel Lewis-Clinton
Samuel Lewis-Clinton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 50.00% | 100.00% | £500,000 | £525,000 |
Areas covered
- KT17
- KT19
- KT9
Address
Barnard Marcus
429 Kingston Road, Ewell, Surrey
KT19 0DB
0208 3930977
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Where do I begin. Absolutely ...
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1 Star Review
By : 'Samuel'
Services : Sales( As a Vendor )
Sold price : £525000
Would you recommend ? : No
Postcode : KT17
3 Sept 2021
People found this helpful0
Where do I begin. Absolutely horrendous service. Signed up on good faith as I assumed that they were the leading agent. - Misled us into a sole contract for 20 weeks although only one party signed - Haven’t generated one offer or even discussed negotiating the asking price down on... Read Full Review
Comments (0)
Where do I begin. Absolutely horrendous service.
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Samuel Lewis-Clinton said about Barnard Marcus
Services : Sales( As a Vendor )Date: 3rd Sep 2021
Where do I begin. Absolutely horrendous service.
Signed up on good faith as I assumed that they were the leading agent.
- Misled us into a sole contract for 20 weeks although only one party signed
- Haven’t generated one offer or even discussed negotiating the asking price down on the property
- We constantly call for updates an never hear a tbng
- Blaze & bias view on how they are performing
- haven’t generated us one viewing in 2 and a half weeks. After arguing that we wasn’t happy with the relationship- they offered us to do a joint agency. We haven’t yet taken up another agency as Ben (Sales Manager) assured us that he would do all that he can to drum up interest for a Saturday Viewing (Tomorrow Saturday 4th September). Low & behold they have generated us one coke viewing for 10am.
- Rude & sarcastic approach. Ben laughing at me on the phone when I ask what I can do? I am urging for advice and he is giving us nothing or the sort
It is clear that Barnard Marcus Ewell have too much stock in Ewell $ offer unrealistic results then after about 2 weeks give up on their listings. They then push the joint agency offer so that they can give up but hook you onto still working with them.
Absolutely disgusting & do not recommend (STEER CLEAR!!)
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1 Star Review
By : 'Samuel'
Services : Online Auctions
Sold price : £525000
Would you recommend ? : No
Postcode : KT17
3 Sept 2021
People found this helpful1
Where do I begin. Absolutely horrendous service. Signed up on good faith as I assumed that they were the leading agent. - Misled us into a sole contract for 20 weeks although only one party signed - Haven't generated one offer or even discussed negotiating the asking price down on the... Read Full Review
Comments (0)Where do I begin. Absolutely horrendous service.
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Samuel Lewis-Clinton said about Barnard Marcus
Services : Online Auctions( )Date: 2nd Sep 2021
Where do I begin. Absolutely horrendous service.
Signed up on good faith as I assumed that they were the leading agent.
- Misled us into a sole contract for 20 weeks although only one party signed
- Haven't generated one offer or even discussed negotiating the asking price down on the property
- We constantly call for updates an never hear a tbng
- Blaze & bias view on how they are performing
- haven't generated us one viewing in 2 and a half weeks. After arguing that we wasn't happy with the relationship- they offered us to do a joint agency. We haven't yet taken up another agency as Ben (Sales Manager) assured us that he would do all that he can to drum up interest for a Saturday Viewing (Tomorrow Saturday 4th September). Low & behold they have generated us one coke viewing for 10am.
- Rude & sarcastic approach. Ben laughing at me on the phone when I ask what I can do? I am urging for advice and he is giving us nothing or the sort
It is clear that Barnard Marcus Ewell have too much stock in Ewell $ offer unrealistic results then after about 2 weeks give up on their listings. They then push the joint agency offer so that they can give up but hook you onto still working with them.
Absolutely disgusting & do not recommend (STEER CLEAR!!>
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Dishonest and ...
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1 Star Review
Jill
By : 'Buyer'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : KT17
27 Jul 2021
People found this helpful2
I was unlucky to be purchasing a house through their Ewell branch. Lies from day one, to start they refused to pass my offer onto the seller saying it's too low. The property was left on the market for a week after my offer was accepted, when I asked for a reason there was a different excuse... Read Full Review
Comments (0)I was unlucky to be purchasing a house through their Ewell branch. Lies from day one, to start they refused to pass my offer onto the seller saying it's too low. The property was left on the market for a week after my offer was accepted, when I asked for a reason there was a different excuse every time... Their Sales Regression manager Jill was the rudest person I had to deal with, shouting on the phone and hanging up on me.
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Buyer said about Barnard Marcus
Services : Sales( As a Buyer )Date: 27th Jul 2021
I was unlucky to be purchasing a house through their Ewell branch. Lies from day one, to start they refused to pass my offer onto the seller saying it's too low. The property was left on the market for a week after my offer was accepted, when I asked for a reason there was a different excuse every time... Their Sales Regression manager Jill was the rudest person I had to deal with, shouting on the phone and hanging up on me.
Avoid.
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Incompetent uncaring ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EPSO
3 Aug 2018
People found this helpful0
I met Dean at the property and told him whilst in the flat that I wanted to go ahead but needed to move in on the Monday 23rd July as that was the day I needed to vacate my current property. He said that the landlord was flexible and could vacate for that time and was buying from their branch so he ... Read Full Review
Comments on Agent Fees
The initial fee of £500 was refunded in full a few days after I found another property through another agent after agreement with the area sales manager
Comments (0)I met Dean at the property and told him whilst in the flat that I wanted to go ahead but needed to move in on the Monday 23rd July as that was the day I needed to vacate my current property. He said that the landlord was flexible and could vacate for that time and was buying from their branch so he could track the sale and update me.
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Mr Walker said about Barnard Marcus
Services : Letting( As a Tenant )Date: 2nd Aug 2018
I met Dean at the property and told him whilst in the flat that I wanted to go ahead but needed to move in on the Monday 23rd July as that was the day I needed to vacate my current property. He said that the landlord was flexible and could vacate for that time and was buying from their branch so he could track the sale and update me.
We agreed on the 22nd to move even though that was a Sunday and of course branch was closed!
I told dean that I would like to collect the keys on the 23rd after work and move in then.
I called Dean no less than twelve times over the next three weeks and often had to call him two/three times to speak to him as he was always busy or on the phone and never returned calls.
On Thursday the 19th, twoworking days before I should have moved dean actually called me for the first time in the morning to say that landlord needed more time and couldnt vacate for the weekend.
I reminded dean of the reason I needed on the Monday and he said there nothing he could do.
When I asked for his line manager details to escalate the matter he said that he busy and couldn't provide those details until the afternoon even though I was now faced with nowhere to live a few days later.
Age I called back some fourth minutes later to get his manager details from another member of staff as he was again busy I was told that dean was on the phone to his manager, no doubt to cover his back.
At the same time I called Barnard Marcus complaints team who told me that their policy was to responded to complaints within 15 working days, I'm explained my situation and suggested that I couldn't really wait that long in the circumstances and was told that if I emailed them a copy of the complaint she might try to escalate my case. Some four weeks later the complaints team hasn't even had the decency to acknowledge my email.
It took two working days for the area sales manager to call me, he explained that he too was busy and hadn't had read my email but 'asked if I could fill him in'!
I suggested that he take the time to read my email and we discuss the matter the following day and he said he would call me around 12pm. Of course he called around 4pm which gave me the impression again that customer care even when dealing with complaints isn't a priority to the company.
I found a vacant propert6 the next week and get the keys tomorrow.
Overall I've found the level of service provided by dean to me to be very poor indeed and also know that he has lied obout what he actually did to update me during the course of my trying to rent through the Epsom branch of Barnard Marcus.
My experience is a very poor one and I can't believe that it is an isolated one.
I wouldn't recommend this branch to anyone at all given how I was dealt with.
In short, uncaring and unprofessional plus a liar to cover his incompetence. Do not use!
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What could have been a very ...
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5 Star Review
Daniel
Michael
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : KT19
1 Dec 2014
People found this helpful3
What could have been a very difficult and protracted house sale was managed fantastically by Daniel and Michael. They took ownership of the process and showed great initiative and determination to push the entire chain to contract Exchange, despite a few road blocks along the way. I would... Read Full Review
Comments on Agent Fees
The team earned every penny!
Comments (0)Was this helpful?:
Paul said about Barnard Marcus
Services : Sales( As a Vendor )Date: 1st Dec 2014
What could have been a very difficult and protracted house sale was managed fantastically by Daniel and Michael. They took ownership of the process and showed great initiative and determination to push the entire chain to contract Exchange, despite a few road blocks along the way. I would thoroughly recommend this branch and team to any prospective sellers.
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I have already used Bernard ...
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4 Star Review
Jill
By : 'Carol'
Services : Letting( As a Owner )
Would you recommend ? : Yes
31 May 2012
People found this helpful1
I have already used Bernard Marcus before to let and manage one of my property. When I was looking to purchase another property, Jo and Jill (Sales manager) took me to view a selection of BTL property and gave me their professional view on each of the property we visited. Jo is helpful and all... Read Full Review
Comments (0)I have already used Bernard Marcus before to let and manage one of my property. When I was looking to purchase another property, Jo and Jill (Sales manager) took me to view a selection of BTL property and gave me their professional view on each of the property we visited.
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Carol said about Barnard Marcus
Services : Letting( As a Owner )Date: 31st May 2012
I have already used Bernard Marcus before to let and manage one of my property. When I was looking to purchase another property, Jo and Jill (Sales manager) took me to view a selection of BTL property and gave me their professional view on each of the property we visited.
Jo is helpful and all times acts in a professional manner. She and her team always keep me informed of the letting progress. When one of the prospective tenants decided not to go ahead with the letting, Jo and her team waere able to find me another suitable tenant within a reasonable time scale. The staff team at Epsom branch is friendly and helpful.
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Last updated at 8/6/2018, 6:34:29 AM by allAgents
