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South Croydon, Croydon CR2
2.1/5, 13 Reviews
23% Recommended
75% letting valuation accuracy
67% letting fee satisfaction
No Description Found
Latest Reviews
Fed up from Croydon
The Awkward Raver
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 75% | 67.00% | £925 | £2,700 |
Address
Barnard Marcus
17 Selsdon Road, Croydon, Greater London
CR2 6PY
02086 816744
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Barnard Marcus Branches (View All 49)
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5 Star Review
Davide
By : 'Simon'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : CR0
5 May 2023
People found this helpful0
Today i've received fantastic advice/service from Davide Caruso who explained to me about all the options in depth related to my current mortgage situation and the best path I should take. I've learned alot in just about an hour and saved me hours of researching alone. Highly recommend ... Read Full Review
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Simon said about Barnard Marcus
Services : Land & New Homes( )Date: 4th May 2023
Today i've received fantastic advice/service from Davide Caruso who explained to me about all the options in depth related to my current mortgage situation and the best path I should take. I've learned alot in just about an hour and saved me hours of researching alone. Highly recommend to anyone looking for mortgage advice. Thanks Davide and very much appreciated your help today.
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Avoid like the ...
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1 Star Review
By : 'Megan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR2
5 Aug 2022
People found this helpful0
As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors... Read Full Review
Comments (0)As letting agents this company is the asbolute worst.
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Megan Sirisena said about Barnard Marcus
Services : Letting( As a Owner )Date: 5th Aug 2022
As letting agents this company is the asbolute worst.
1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other.
2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all.
3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways.
EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity.
If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.
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RUDE AND ...
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1 Star Review
By : 'CRIS'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR2
20 Dec 2018
People found this helpful1
I called the company (Barnard Marcus) to inform them that before selling the flat we have to resolve some issues with the owner, I have spoken with the manager in Croydon and he was so unrespectful, he laughed on me and he told me that they have the keys so they can sell it. This is unacceptable,... Read Full Review
Comments (0)I called the company (Barnard Marcus) to inform them that before selling the flat we have to resolve some issues with the owner, I have spoken with the manager in Croydon and he was so unrespectful, he laughed on me and he told me that they have the keys so they can sell it.
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CRIS said about Barnard Marcus
Services : Letting( As a Owner )Date: 20th Dec 2018
I called the company (Barnard Marcus) to inform them that before selling the flat we have to resolve some issues with the owner, I have spoken with the manager in Croydon and he was so unrespectful, he laughed on me and he told me that they have the keys so they can sell it.
This is unacceptable, the agency should be informed if a flat has pending debs or issues before selling it, unrespectful and unprofessional!!! Also... I ask to remove the ad panel for the flat as they put it in the wrong place, outside of my window, instead of putting it outside of the right flat. I called them last week, I called again after 2 days and they told me that they would remove it soon. One week is gone and the panel is still there. I DO NOT RECOMMEND THIS AGENCY AT ALL, ABSOLUTELY UNPROFESSIONAL!!!
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What a shame I have to even ...
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1 Star Review
By : 'Fed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR2
10 Nov 2017
People found this helpful3
What a shame I have to even give one star. AVOID at all costs. Badly managed from day 1. Poor communication. Poor sales ability. Poor attitude. Contract expired on Tuesday and they still won't take down the ad on rightmove so we can proceed with another agent. Inept is the best way to... Read Full Review
Comments (0)What a shame I have to even give one star.
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Fed up from Croydon said about Barnard Marcus
Services : Sales( Prospective Vendor/Buyer )Date: 10th Nov 2017
What a shame I have to even give one star.
AVOID at all costs.
Badly managed from day 1.
Poor communication.
Poor sales ability.
Poor attitude.
Contract expired on Tuesday and they still won't take down the ad on rightmove so we can proceed with another agent.
Inept is the best way to describe the South croydon office.
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Absolutely awful. They were ...
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1 Star Review
By : 'The'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CR0
24 Jul 2017
People found this helpful3
Absolutely awful. They were the estate agent I purchased a property through so had no choice but to interact with them. As a first time buyer they will use every scare tactic in the books and bully you into doing things they want. They said the seller wouldn't accept my offer if I didn't use... Read Full Review
Comments (0)Absolutely awful. They were the estate agent I purchased a property through so had no choice but to interact with them.
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The Awkward Raver said about Barnard Marcus
Services : Sales( As a Buyer )Date: 23rd Jul 2017
Absolutely awful. They were the estate agent I purchased a property through so had no choice but to interact with them.
As a first time buyer they will use every scare tactic in the books and bully you into doing things they want. They said the seller wouldn't accept my offer if I didn't use their solicitor, which is illegal, you can use whoever you want. If you ask them questions they don't reply and expect you to respond to all their emails or calls. Everything is urgent and asap. So many occasions when they've said the seller is really angry with me, or they want to pull out or have another interested buyer. Don't fall for their bullying and pressure, they forget buying a property is a two way channel.
It's really made me hate the whole experience. I found the staff rude and hope to never come across them again
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Very bad service. They agreed ...
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1 Star Review
Kelly
By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR2
26 May 2017
People found this helpful1
Very bad service. They agreed to let our property based on a tailored made set of terms and conditions as our request was only for a finding fee for tenants. Once they found the tenants, they told us that they were not going to comply with the terms they signed and only if we signed a new set of... Read Full Review
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C said about Barnard Marcus
Services : Letting( As a Owner )Date: 25th May 2017
Very bad service. They agreed to let our property based on a tailored made set of terms and conditions as our request was only for a finding fee for tenants. Once they found the tenants, they told us that they were not going to comply with the terms they signed and only if we signed a new set of terms, they would have carried on with the prospect tenants. We also crossed and they agreed not to change any service provider on the property (gas, electricity water) and next thing we know, we receive a goodbye letter from British Gas and a welcome letter from a company called Spark (never heard of). They also escalated our issue to their HQ and we never received an answer. If you can, stay away from them.
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I was very disappointed with ...
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2 Star Review
By : 'Disappointed'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : No
Postcode : CR27
23 Dec 2016
People found this helpful0
I was very disappointed with the service and client liason from the letting team. They appeared not to have training on how to relate to clients and seemed inexperienced. I always had to call for updates on the situation and was passed from one person to another. There was adequate time to find... Read Full Review
Comments on Agent Fees
Average
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Disappointed said about Barnard Marcus
Services : Letting( As a Owner )Date: 23rd Dec 2016
I was very disappointed with the service and client liason from the letting team. They appeared not to have training on how to relate to clients and seemed inexperienced. I always had to call for updates on the situation and was passed from one person to another. There was adequate time to find appropriate tenants but this did not happen. When I wrote to the Senior Letting Agent to express my reasons for changing agents I never received a reply.
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I've been seriously impressed ...
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5 Star Review
Ellen
By : 'EswynRoad'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SW17
13 Jul 2016
People found this helpful3
I've been seriously impressed with Ellen, she's attentive and makes you feel important even though you're one of many! When we moved into our property it had been recently renovated and Ellen helped us and the landlord ensure the property was completed to a standard everyone was happy with. She... Read Full Review
Comments on Agent Fees
Good
Comments (0)I've been seriously impressed with Ellen, she's attentive and makes you feel important even though you're one of many!
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EswynRoad said about Barnard Marcus
Services : Letting( As a Tenant )Date: 12th Jul 2016
I've been seriously impressed with Ellen, she's attentive and makes you feel important even though you're one of many!
When we moved into our property it had been recently renovated and Ellen helped us and the landlord ensure the property was completed to a standard everyone was happy with. She reacts to things quickly and set's out a clear action plan. You never need to chase her as she is very transparent and one step ahead. I've been very pleased to have Ellen on the other side of the phone as my property co-ordinator as I know stuff will get sorted asap!
Barnard Marcus were great at moving us into our property quickly in a very fast moving property market. All references and admin were sorted in days.
I'd recommend them to other people looking within the area.
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I let my Croydon property ...
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1 Star Review
Ellen
Kelly
By : 'Disgusted'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : No
Postcode : CR0
6 May 2015
People found this helpful2
I let my Croydon property through Barnard Marcus. They messed up everything. They kept sending arrears letters to my tenants when they weren't in arrears. They wrote to the council giving wrong tenancy start dates and messing up my tenants council tax bill. They forgot to send rent increase letters ... Read Full Review
What agent could do to change your mind?
Pay me the money they owed me and stop passing the buck.
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Disgusted said about Barnard Marcus
Services : Letting( As a Owner )Date: 5th May 2015
I let my Croydon property through Barnard Marcus. They messed up everything. They kept sending arrears letters to my tenants when they weren't in arrears. They wrote to the council giving wrong tenancy start dates and messing up my tenants council tax bill. They forgot to send rent increase letters to my tenants then offered me compensation for their error and never paid. I chased them for 6 months for this compensation that they said they would pay. They would ignore my email or say its not my department. Having this company manage my property was more stressful than managing it myself. I have just written off the compensation they owe me as a bad experience. Id prefer to never have to deal with them again than to worry about the money they owe me.
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After a viewing, I submitted ...
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2 Star Review
Sayde
Timea
By : 'LondonerByHeart'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
19 Mar 2015
People found this helpful1
After a viewing, I submitted an offer which was not responded to. After chasing the agent continuously to progress my offer, there was so much let down through the agent not contacting me as promised, and giving me very little information/updates. In the end, the property was no longer available,... Read Full Review
Comments (0)After a viewing, I submitted an offer which was not responded to. After chasing the agent continuously to progress my offer, there was so much let down through the agent not contacting me as promised, and giving me very little information/updates. In the end, the property was no longer available, and the agent didn't even bother letting me know.
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LondonerByHeart said about Barnard Marcus
Services : Sales( Prospective Vendor/Buyer )Date: 19th Mar 2015
After a viewing, I submitted an offer which was not responded to. After chasing the agent continuously to progress my offer, there was so much let down through the agent not contacting me as promised, and giving me very little information/updates. In the end, the property was no longer available, and the agent didn't even bother letting me know.
Beware - Mortgages being applied for on your behalf without your knowledge.
BM were very keen for me to use their mortgage services, despite me having already arranged my mortgage privately. At first, the mortgage broker Timea seemed very helpful. However at the end of our meeting she encouraged me to sign a form which basically allowed her to make an application for a mortgage on my behalf - although she explained it was just to verify the information I had given to her. To make it difficult for me to read the document, she started talking and asking me questions the moment she presented it to me to sign. I had to ask her to give me a minute to read the paperwork - and I'm lucky I did, as otherwise I would given her full permission to apply for a mortgage on my behalf - affecting my credit rating!
All in all, a company not concerned about customer care or loyalty, and is only concerned about making money. I would not recommend for you to use them.
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We had a really awful ...
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1 Star Review
By : 'anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
4 Jan 2014
People found this helpful1
We had a really awful experience with Barnard Marcus, they are just thieves!!! Ridiculous hidden fees, we had to pay over £500 in fees and a double deposit before even moving in, they will try and squeeze you for every penny you have got and provide the worst service ever, they have an attitude of ... Read Full Review
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anon said about Barnard Marcus
Services : Letting( As a Tenant )Date: 4th Jan 2014
We had a really awful experience with Barnard Marcus, they are just thieves!!! Ridiculous hidden fees, we had to pay over £500 in fees and a double deposit before even moving in, they will try and squeeze you for every penny you have got and provide the worst service ever, they have an attitude of not caring, the property we rented was not clean when we moved in and lots of appliances were broken and most of these were not fixed in the time we stayed there, safety standards were not met and now getting our deposit back is a nightmare as they are wanting to take hundreds in fees out of it, fees should be transparent, fair and upfront at the start but they are not transparent or fair in any way....please just stay away from them!!
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I moved into a 2 bedroom ...
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1 Star Review
By : 'Ehsaan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR01
29 Mar 2013
People found this helpful1
I moved into a 2 bedroom apartment with my name on the tenancy, my wife was out of the country at the time. A week after moving in I went to notify Barnard and Marcus that when my wife returns she will be living with me. I also for a letter to have it in writing. The agent completely messed up,... Read Full Review
What agent could do to change your mind?
They simply teamed up with the landlord and went out of their way to be unhelpful. I had to ask my solicitor to call them, and they even started to dodge his call. They still have not provided me with a reason why my wife of 6 years cannot live with me in this 2 bed flat. Avoid at all costs!!!!
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Ehsaan said about Barnard Marcus
Services : Letting( As a Tenant )Date: 29th Mar 2013
I moved into a 2 bedroom apartment with my name on the tenancy, my wife was out of the country at the time. A week after moving in I went to notify Barnard and Marcus that when my wife returns she will be living with me. I also for a letter to have it in writing. The agent completely messed up, they misinformed and scared the landlord to the point where the Landlord refused to accept my wife living with me. Their branches in Croydon and Chiswick were incompetent, and could not provide me with a simple letter that stated my wife could live with me. They then started to distance themselves from the problem claiming it is not their problem, and suggested I move out! I contacted head office and spoke to the PA to the director of lettings, who was equally as clueless. Clause 8.1 in my contract clearly allowed my wife to live with me, and all I wanted was a official letter with the Barnard Marcus letter head, so as to avoid any harassment from anyone in future, and to live peacefully with my wife. Avoid these guys at all cost. To this day they still wont confirm that my wife can live with me.
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Fantastic service from day 1 ...
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5 Star Review
Mathew
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
10 Nov 2012
People found this helpful0
Fantastic service from day 1 , really friendly bunch not the typical estate agent would recommend them all day long good selection of houses and offered good mortgage advice too better than the... Read Full Review
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Paul said about Barnard Marcus
Services : Sales( As a Vendor )Date: 10th Nov 2012
Fantastic service from day 1 , really friendly bunch not the typical estate agent would recommend them all day long good selection of houses and offered good mortgage advice too better than the bank
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By : Jeff
29 Apr 2013Fake; even managed to mention their mortgage 'advice' service (which I can tell you is appalling). They are the worst agents in all of...
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