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Greyhound Road, London W14
1/5, 7 Reviews
0% Recommended
33% letting valuation accuracy
33% letting fee satisfaction
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Latest Reviews
Be very careful !
AshtonMatthewsisajoke!
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 33.00% | £900 | £3,900 |
Address
Ashton Matthews Ltd
199 North End Road, London, Greater London
W14 9NL
0207 385 2383
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ashton Matthews Ltd Branches (View All 2)
Madox breaches law and ...
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1 Star Review
By : 'Angelique'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W6
2 Feb 2019
People found this helpful0
Madox kept my tenant s deposit (and my due rent) in their account instead of placing it under protected... Read Full Review
Comments on Agent Fees
Bad for the poor services provided, breach of law, contract and trust
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Angelique said about Ashton Matthews Ltd
Services : Letting( As a Owner )Date: 2nd Feb 2019
Madox kept my tenant s deposit (and my due rent) in their account instead of placing it under protected scheme
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Change of name ...
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1 Star Review
By : 'Be'
Services : Letting( As a Owner )
Rent PCM : £2250
Would you recommend ? : No
Postcode : W14
13 Aug 2018
People found this helpful2
This company has changed its name to Madox Estates . I do not know if this has anything to do with the universally poor one star ratings that they have received under this name . I have also had a very poor level of service under this company ... Read Full Review
Comments on Agent Fees
I will let you know once I have received all ( or even a half ) of the rental due from them .
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Be very careful ! said about Ashton Matthews Ltd
Services : Letting( As a Owner )Date: 12th Aug 2018
This company has changed its name to Madox Estates . I do not know if this has anything to do with the universally poor one star ratings that they have received under this name . I have also had a very poor level of service under this company !
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We grew increasingly ...
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1 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W6
12 Oct 2017
People found this helpful2
We grew increasingly concerned about our rental agreement on 21 Greyhound Road. When we originally inquired about the property, it wasn't until we viewed that we were informed there were still fundamental building works being done. Given reassurance that all work would be completed and the... Read Full Review
Comments on Agent Fees
Bad.
Comments (0)We grew increasingly concerned about our rental agreement on 21 Greyhound Road. When we originally inquired about the property, it wasn't until we viewed that we were informed there were still fundamental building works being done. Given reassurance that all work would be completed and the property would be ready by 7th October; we contractually agreed to move in to the property on 7th, and were informed by Boah Miah that we could move our belongings in on the 6th (given we all had busy weekends planned). Two of us took a day's holiday from work so that we can move.
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John said about Ashton Matthews Ltd
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Oct 2017
We grew increasingly concerned about our rental agreement on 21 Greyhound Road. When we originally inquired about the property, it wasn't until we viewed that we were informed there were still fundamental building works being done. Given reassurance that all work would be completed and the property would be ready by 7th October; we contractually agreed to move in to the property on 7th, and were informed by Boah Miah that we could move our belongings in on the 6th (given we all had busy weekends planned). Two of us took a day's holiday from work so that we can move.
When we arrived for a second viewing at 11am on Saturday 30th Sep, we were astonished to see that the property was far from completion. From the outside; the scaffolding was still set up on the house, blocking out most natural light to the windows. There was also a disturbing amount of bin bags at the front of the house which we can only assume had been there for weeks. None of this has been mentioned in the contract or prior conversations. Nikita was not familiar with the floorplan and did not fill us with any confidence. She was unaware until the end of the viewing that the downstairs bathroom was to be converted to a bedroom, an understandable mistake given there was currently still a toilet located in this room. The house had a worrying amount of electrical wiring in all rooms and looked no better than when we had viewed it nearly a month ago. Nikita also swiftly mentioned (for the first time in this whole process) that building works would still be going on in the downstairs flat for a week after we would move in upstairs. This had not been communicated before and given the latency in completion to the upstairs, we found it hard to imagine these works would be completed in a week. Again, none of this was mentioned in the contract or prior conversations.
Only once we expressed our concerns were we then offered a “contingency planâ€Â. Supposedly the landlord has another and was happy to give this to us for “as long as we need itâ€Â. Given that this has not been mentioned until 6 days before we were meant to move in, we were not convinced. We never previously agreed to any other property than 21 Greyhound Road in the contract, nor did we agree to move into the house if it was not finished. We found it appalling that Asthon Matthews would expect us to pay twice to move given 6 days' notice, due to building works that should have been completed in the first place.
We were hounded constantly to pay deposits and rent upfront; despite the house not being ready. We cannot understand how AM feel comfortable applying pressure on us when they knew the property was unfinished.
We decided to pull out of the contract and will no longer be using Asthon Matthews, I would urge any reader/potential customer to do the same. As it turns out, the “contingency plan†they mentioned was a 3 bed house! Despite all of the above, they decided to take half of our admin fee and we lost £225. This is nothing compared to the costs we also had to pay to temporarily re-house and source alternative accommodation all due to false promises their side.
Avoid.
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Please avoid Ashton ...
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1 Star Review
By : 'AshtonMatthewsisajoke!'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W3
26 Sept 2017
People found this helpful1
Please avoid Ashton Matthews. They wasted my time and they will waste your time. Absolutely unprofessional, they cannot communicate properly, they are disorganised, they do not have a clue! If what they want is to have no customer and keep the properties empty, they are doing a great... Read Full Review
Comments (0)Please avoid Ashton Matthews.
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AshtonMatthewsisajoke! said about Ashton Matthews Ltd
Services : Letting( As a Tenant )Date: 25th Sep 2017
Please avoid Ashton Matthews.
They wasted my time and they will waste your time.
Absolutely unprofessional, they cannot communicate properly, they are disorganised, they do not have a clue! If what they want is to have no customer and keep the properties empty, they are doing a great job!
*Please stay away from them.
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Me and my partner moved to ...
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1 Star Review
By : 'O&L'
Services : Letting( As a Tenant )
Rent PCM : £1321
Would you recommend ? : No
Postcode : W6
8 Sept 2017
People found this helpful2
Me and my partner moved to the property in April 2017. We were chased by the company for the final decision regularly as our impression on a flat at the beginning was ok. What it turned out, that there are works going below our flat. We saw it initially but have been ensured it's just small works... Read Full Review
Comments on Agent Fees
Agent fees manageable for a pocket
Comments (0)Me and my partner moved to the property in April 2017. We were chased by the company for the final decision regularly as our impression on a flat at the beginning was ok. What it turned out, that there are works going below our flat. We saw it initially but have been ensured it's just small works and it will not last long. While it is September, the works are ongoing and they are not small! They build building from the scratch where the garden was and below our flat they didn't move at all, excavation works for months. What is linked to that is lots of noise and dust. The builders are rude and very loud, also using the big machines all the time which makes our existence miserable. Sometimes when I want to work from home, I literally cannot as it is too loud. We were ensured that the works will not taken place during weekends and the builders do work on Saturdays (another cheat from Aston Matthews). The builders shout, burp (disgusting), swear, and listen to very loud music.
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O&L said about Ashton Matthews Ltd
Services : Letting( As a Tenant )Date: 7th Sep 2017
Me and my partner moved to the property in April 2017. We were chased by the company for the final decision regularly as our impression on a flat at the beginning was ok. What it turned out, that there are works going below our flat. We saw it initially but have been ensured it's just small works and it will not last long. While it is September, the works are ongoing and they are not small! They build building from the scratch where the garden was and below our flat they didn't move at all, excavation works for months. What is linked to that is lots of noise and dust. The builders are rude and very loud, also using the big machines all the time which makes our existence miserable. Sometimes when I want to work from home, I literally cannot as it is too loud. We were ensured that the works will not taken place during weekends and the builders do work on Saturdays (another cheat from Aston Matthews). The builders shout, burp (disgusting), swear, and listen to very loud music.
Dust - neither builders not landlord (NB: who sometimes says it is the owner of whole building, sometimes that he has nothing to do with this) sealed the place. We came across plenty of situation when we could not breath being in out flat as builders produced so much dust. Our food, clothes, everything was effected. We raised that hundred times with Astons and builders but seems they ignore it completely. No follow ups, nothing. This is why we informed the governmental institution responsible for that cases.
Overall, I would not recommend AM as an trustable agent, The mislead you and cheat on you. We will try to move out asap but they just wasted our time in first instance as we are good tenants. Plus they charge soooo much for so bad conditions. Stay away from renting any place from them and don't believe their words as how great everything is. We started to think that they may do something illegally (though we do have contract with them).
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Probably the worst management ...
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1 Star Review
By : 'hammersmiths'
Services : Letting( As a Tenant )
Rent PCM : £3900
Would you recommend ? : No
Postcode : W6
8 May 2015
People found this helpful10
Probably the worst management company in existence. Their inability to operate in a professional manner is incredulous. Almost all their employees are eastern european and, therefore, incompetent in speaking proper & polite english. They will lie to you about emails they have 'sent' to you... Read Full Review
Comments (4)Probably the worst management company in existence. Their inability to operate in a professional manner is incredulous. Almost all their employees are eastern european and, therefore, incompetent in speaking proper & polite english. They will lie to you about emails they have 'sent' to you requesting things to be done and will make your life a constant struggle.
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hammersmiths said about Ashton Matthews Ltd
Services : Letting( As a Tenant )Date: 7th May 2015
Probably the worst management company in existence. Their inability to operate in a professional manner is incredulous. Almost all their employees are eastern european and, therefore, incompetent in speaking proper & polite english. They will lie to you about emails they have 'sent' to you requesting things to be done and will make your life a constant struggle.
The employee who deals with us couldn't care less about what she does, sending us demanding/threatening emails and using the 'Landlord's opinion' against us to make us comply with what they want us to do. The maintenance company that they use: 'Bright Solutions' is as much of a joke as they are. The people working there are really not so 'bright' and take forever to do things unless they are threatened with legal action, which we've had to do numerous times. We cannot wait to vacate the property and go somewhere which has a reputable management company/estate agent, BE WARNED and do your research on who manages the property you are going to buy (i.e. not Ashton Matthews) before you agree to any sort of deposit.
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By : Bach Miah
6 Sept 2016As one of the Managers of the company I would like Thank You for the comments, they will of course be heard and used to better our service. Apologies for us not being able to make your tenancy more...
Avoid! They turned up late ...
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1 Star Review
By : 'tenant'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : TW3
1 Jun 2014
People found this helpful6
Avoid! They turned up late to hand keyes to us and then the flat was not ready to move in! Lots if promises about repairs but nothing gets done unless you chase several times. Got stood up by there hanymen on more than one occasion and did not even receive an apology. Unbelievably rude on the... Read Full Review
Comments (0)Avoid!
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tenant said about Ashton Matthews Ltd
Services : Letting( As a Tenant )Date: 31st May 2014
Avoid!
They turned up late to hand keyes to us and then the flat was not ready to move in! Lots if promises about repairs but nothing gets done unless you chase several times. Got stood up by there hanymen on more than one occasion and did not even receive an apology. Unbelievably rude on the phone.And on top of everything they rent out illegally built properties!!! Really the worst agency I've come across so far!
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