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Redditch, B98
3.6/5, 8 Reviews
75% Recommended
100% sales valuation accuracy
83% sales fee satisfaction
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Latest Reviews
Mr Andrew m Hall
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 83.00% | £128,000 | £336,500 |
Address
AP Morgan Estate Agents
12 Church Green East, Redditch, Worcestershire
B98 8BP
01527 406956
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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AP Morgan Estate Agents Branches (View All 3)
Outstanding ...
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5 Star Review
Joe
By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £336500
Would you recommend ? : Yes
Postcode : B98
13 Feb 2021
People found this helpful0
Excellent Service from the team at AP Morgan, Redditch. Joe and the team have excelled themselves, friendly, incredibly helpful and professional. From first engagement, the service we received was outstanding. With realistic valuations, guidance and regular communications, we have felt... Read Full Review
Comments (0)
Excellent Service from the team at AP Morgan, Redditch.
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Karen said about AP Morgan Estate Agents
Services : Sales( As a Vendor )Date: 13th Feb 2021
Excellent Service from the team at AP Morgan, Redditch.
Joe and the team have excelled themselves, friendly, incredibly helpful and professional.
From first engagement, the service we received was outstanding. With realistic valuations, guidance and regular communications, we have felt valued throughout the process of selling our late parents home.
We will definitely use AP Morgan in the future and have no hesitation in recommending them to others.
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Got me over the asking price ...
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5 Star Review
Joe
Misbah Zulfiqar
By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : B98
16 Nov 2019
People found this helpful0
Got me over the asking price and the after sales team kept me updated throughout the process, has some issues with our buyers and their chain but misbah and Joe kept me informed all the way through! Wouldn’t hesitate to recommend to anyone else best agent we have used Ps: keiron was... Read Full Review
Comments (0)Got me over the asking price and the after sales team kept me updated throughout the process, has some issues with our buyers and their chain but misbah and Joe kept me informed all the way through! Wouldn’t hesitate to recommend to anyone else best agent we have used
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Ben S said about AP Morgan Estate Agents
Services : Sales( As a Vendor )Date: 16th Nov 2019
Got me over the asking price and the after sales team kept me updated throughout the process, has some issues with our buyers and their chain but misbah and Joe kept me informed all the way through! Wouldn’t hesitate to recommend to anyone else best agent we have used
Ps: keiron was great on the viewings too
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Terrible after sale customer ...
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1 Star Review
Joe
Misbah Zulfiqar
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : No
Postcode : B98
16 Nov 2019
People found this helpful0
Terrible after sale customer service. Zero communications, people in office hadn't got a clue!! No phone calls, they got our names wrong, blamed 'admin errors'. ......Avoid at all... Read Full Review
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Mr Andrew m Hall said about AP Morgan Estate Agents
Services : Sales( As a Vendor )Date: 16th Nov 2019
Terrible after sale customer service. Zero communications, people in office hadn't got a clue!! No phone calls, they got our names wrong, blamed 'admin errors'. ......Avoid at all costs
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Do not by through AP ...
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1 Star Review
By : 'Angry'
Services : Other
Would you recommend ? : Yes
Postcode : B97
3 Jun 2019
People found this helpful3
I would strongly advise anyone to buy through A P Morgan. My recent experience has caused undue stress and have lost faith in estate agents. Bidding for a house was not fair and sold to a friend of the staff rather than someone independent, and sadly the sellers do not realise this. Keep... Read Full Review
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Angry Bidder said about AP Morgan Estate Agents
Services : Other( )Date: 2nd Jun 2019
I would strongly advise anyone to buy through A P Morgan. My recent experience has caused undue stress and have lost faith in estate agents. Bidding for a house was not fair and sold to a friend of the staff rather than someone independent, and sadly the sellers do not realise this. Keep away!
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Redditch branch could give ...
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2 Star Review
By : 'Annoyed'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B97
27 Nov 2018
People found this helpful5
From many of the other reviews on here it appears that sellers are happy with AP Morgan's service but, from a buyer's point of view, the staff at the Redditch branch demonstrated a lack of communication at every step of the way. We recently bought a property through them and there was an... Read Full Review
Comments (0)From many of the other reviews on here it appears that sellers are happy with AP Morgan's service but, from a buyer's point of view, the staff at the Redditch branch demonstrated a lack of communication at every step of the way. We recently bought a property through them and there was an exceptionally slow start followed by constant delays in getting answers to our questions. We had to continually chase them for information and received a very lax response each time.
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Annoyed Buyer said about AP Morgan Estate Agents
Services : Sales( As a Buyer )Date: 27th Nov 2018
From many of the other reviews on here it appears that sellers are happy with AP Morgan's service but, from a buyer's point of view, the staff at the Redditch branch demonstrated a lack of communication at every step of the way. We recently bought a property through them and there was an exceptionally slow start followed by constant delays in getting answers to our questions. We had to continually chase them for information and received a very lax response each time.
We have a large portfolio of rental properties so we are very familiar with the buying process. First of all my initial enquiry email sent to AP Morgan via their online form was totally ignored, even though I mentioned that we were cash buyers ready to proceed immediately. I had to call the office a couple of times to get an appointment to view the property that we were interested in.
Once our offer was accepted there was an unnecessary week's delay due to the fact that the property information questionnaire had not been updated with the correct length of lease information â There was an alarming 54-year discrepancy and this was despite the fact that the same query had emerged on the previous sale that had fallen through.
There were no purchase progression updates forthcoming and I wondered at one point if the vendor had changed his mind about selling to us as no one at AP Morgan returned my calls. At one point there was no communication at all from AP Morgan for 3 weeks until a girl called Laura (I think) called me asking me for an update. Surely it should be the other way around? â after all they are the ones in contact with solicitors on both sides of the sale. Incidentally the girl's name was hard to catch as she mumbled it so quickly so it could have been Laura? or Lorna? or Paula?
The only other times AP Morgan phoned me was when Klaudia (the after-sales 'specialist') called me by mistake, and then a second call a couple of months after the start of conveyancing when the vendor suddenly needed to complete a week later. Fortunately we are more on the ball than the estate agent and we were ready to complete.
There was an unnecessary delay on key collection. The agents made us wait until 5pm before we could pick up the keys but the vendor had told them he had vacated earlier in the afternoon. Even then the only key we were given was the one single front door key that was used by the agent to do viewings. It was not the full set that the vendor still had with him which included those for the patio doors, post box, utilities cupboard and communal entry door. AP Morgan's staff seemed to think it would be perfectly acceptable for us to waste more time going back in to their office the next day to chase around for the other sets of keys and we wouldn't need to do meter readings or get to the contents of our post box â presumably they thought we'd be okay with the delay, after all that's the level of service we had come to expect from them. It gives you an uneasy feeling that someone else you have never met still has a full set of keys to get into your property and you have no access to your own locked post box!
Alaina was good at showing us around the property initially but the rest of the team seem to have a problem with communication and updating the database with salient information.
Laura in particular has a unique talent for being able to hold a conversation entirely with herself as she rarely gives you an opportunity to answer her questions on the phone. She hurriedly skips through details, assumes what you're going to say and then and says bye before you've had a chance to cover all aspects of the reason behind your phone call in the first place. Most annoying.
The person we bought the property off had their post re-directed but someone else who lived with him didn't. This resulted in us receiving a lot of official looking post for them. We took the first two batches of unopened envelopes to the estate agent's office for them to pass them on. They were unable to give us a forwarding address for the previous occupants due to data protection reasons. The girl on reception suggested we should drop all future official looking post round to them for forwarding on to the seller. We told her that we didn't have the time to keep dropping off mail for the previous people and we advised AP Morgan that all future mail would be 'returned to sender' â official looking or otherwise! The agent's attitude was rather lax and non-committal. We left their office still unsure whether the important message would be passed on to the seller.
Unfortunately you cannot choose the estate agent when you're a buyer, so just be prepared for a lack of communication if you see a for sale board for these guys outside the property you want to buy.
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Very ...
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5 Star Review
By : 'Peter'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B97
27 Jun 2018
People found this helpful0
We were most impressed with the very efficient and professional overall service provided by A P Morgan. Throughout the process we felt very well informed and any queries were promptly resolved. Whenever difficulties arose in the chain every effort was made to keep the process running as smoothly as ... Read Full Review
Comments on Agent Fees
We felt the fees were very fair.
Comments (0)We were most impressed with the very efficient and professional overall service provided by A P Morgan. Throughout the process we felt very well informed and any queries were promptly resolved. Whenever difficulties arose in the chain every effort was made to keep the process running as smoothly as possible.
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Peter and Jane said about AP Morgan Estate Agents
Services : Sales( As a Vendor )Date: 26th Jun 2018
We were most impressed with the very efficient and professional overall service provided by A P Morgan. Throughout the process we felt very well informed and any queries were promptly resolved. Whenever difficulties arose in the chain every effort was made to keep the process running as smoothly as possible.
Our thanks to the whole team but special mention for Misbah who, through her patient but tenacious approach to all aspects of the process, greatly aided its successful conclusion.
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From initial valuation ...
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5 Star Review
Joe
Chloe
By : 'Karen,'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : B97
11 Sept 2017
People found this helpful2
From initial valuation through to completion of sale, I cannot fault the team at AP Morgan, Redditch. Friendly and professional staff, regularly keeping me up-to-date on marketing and viewings and always there to answer any questions no matter how big or small. Special thank you to Alaina for... Read Full Review
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Karen, Brockhill said about AP Morgan Estate Agents
Services : Sales( As a Vendor )Date: 10th Sep 2017
From initial valuation through to completion of sale, I cannot fault the team at AP Morgan, Redditch. Friendly and professional staff, regularly keeping me up-to-date on marketing and viewings and always there to answer any questions no matter how big or small. Special thank you to Alaina for arranging and following up viewings and to Chloe for ensuring everything ran smoothly right up to completion. I would highly recommend AP Morgan to anyone looking to market their property in Redditch and the surrounding areas.
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Take the stress out of ...
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5 Star Review
Joe
Misbah Zulfiqar
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £128000
Would you recommend ? : Yes
Postcode : B98
20 Nov 2015
People found this helpful1
Take the stress out of selling your house, AP Morgan did that for me I have tried to sell my Redditch house several times unsuccessfully over the years, Then I tried A P Morgan of Redditch, who were efficient, professional, helpful and worked very hard to make it seem really easy. Nothing was... Read Full Review
What agent could do to change your mind?
The fees were exceptionably fair and reasonable
Comments on Agent Fees
The fees were exceptionably fair and reasonable
Comments (0)Take the stress out of selling your house, AP Morgan did that for me
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Andrew Smith said about AP Morgan Estate Agents
Services : Sales( As a Vendor )Date: 20th Nov 2015
Take the stress out of selling your house, AP Morgan did that for me
I have tried to sell my Redditch house several times unsuccessfully over the years, Then I tried A P Morgan of Redditch, who were efficient, professional, helpful and worked very hard to make it seem really easy.
Nothing was too much trouble for them; they are the first agents I have used who actually did the job properly, gave me the best marketing advice, showed clients around themselves, kept me informed on progress on a regular basis and treated me as if I was the most important client they had.
Unhesitatingly I recommend them to anyone wanting to buy or sell.
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