By : 'Jay' Services : Letting( Admin ) Would you recommend ? : No Postcode : SW15
22 Dec 2020
People found this helpful0
Glad that the Putney branch of Andrews letting agency has closed as it was run by corrupt people, especially * who took our security deposit and never gave it to the landlord. Corruption at its... Read Full Review
Glad that the Putney branch of Andrews letting agency has closed as it was run by corrupt people, especially * who took our security deposit and never gave it to the landlord. Corruption at its best.
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Worst estate agency ...
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1 Star Review
Michelle
By : 'LLV' Services : Letting( As a Tenant ) Rent PCM : £686 Would you recommend ? : No Postcode : SW11
30 May 2019
People found this helpful1
This by far has been the worst agency i have EVER used. Not only are they lazy, overcharge on admin fees even though they did nothing, extremely bad at communication with tenants, not helpful at all, never completed checks which they should have and never got back to us.
To top it all, it took... Read Full Review
Services : Letting( As a Tenant )Date: 29th May 2019
This by far has been the worst agency i have EVER used. Not only are they lazy, overcharge on admin fees even though they did nothing, extremely bad at communication with tenants, not helpful at all, never completed checks which they should have and never got back to us. To top it all, it took months for us to receive our deposit back. I would discourage anyone from working with this agency.
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Unprofessional, sloppy and ...
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1 Star Review
By : 'Carlitos' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : SW19
19 Mar 2018
People found this helpful2
We were living abroad for 9 years, during which time we paid Andrews a full management fee to manage all aspects of the property. After we gave notice to the last tenant that we needed to move back in because we were returning to live in the country, we were hit with a range of surprises. The... Read Full Review
Services : Letting( As a Owner )Date: 19th Mar 2018
We were living abroad for 9 years, during which time we paid Andrews a full management fee to manage all aspects of the property. After we gave notice to the last tenant that we needed to move back in because we were returning to live in the country, we were hit with a range of surprises. The tenant refused to leave the house, explaining that she was on housing benefit (unbeknown to us) and she couldn't find a similar sized house at the same price. We had to go to court at great expense to get them to move so that we could live in our own house. Before they were about to leave, Andrews confessed that they had failed to do an inventory check in when the tenants had moved in. This was failing to meet a basic contractual obligation. It meant that there was no official document against which to manage the check out. The tenants refused to pay for multiple repairs to areas of the property, saying that we could not prove that they had done the damage. The lack of professionalism and basic delivery of contractual obligations led to us losing a significant amount of money and our family going through significant stress and anxiety.
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I have been renting a ...
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1 Star Review
By : 'LG' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW15
29 Jan 2018
People found this helpful1
I have been renting a property managed by the Putney branch for a year now. I am appalled by their lack of professionalism. They witheld informations from us, lied to us and just 2 weeks ago deciced to carry over an inspection without my knowledge. Their agent entered my house knowing that he... Read Full Review
Services : Letting( As a Tenant )Date: 29th Jan 2018
I have been renting a property managed by the Putney branch for a year now. I am appalled by their lack of professionalism. They witheld informations from us, lied to us and just 2 weeks ago deciced to carry over an inspection without my knowledge. Their agent entered my house knowing that he wasn't allowed to without anyone from the house being here. I am currently going through their complaint process for the 2nd time in a year! It's absolutely outrageous. Their conduct is illegal and I'm not sure they are transmitting what's going on to our landlords. I would avoid them, I love my house but honestly if I knew the agency managing it was like that I would have rented from another agency.
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I've always had a prompt ...
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5 Star Review
Michelle
By : 'M.' Services : Letting( As a Owner ) Rent PCM : £900 Would you recommend ? : Yes Postcode : SW15
25 Sept 2015
People found this helpful1
I've always had a prompt response to issues that have arisen, and have been pleased with the anticipation of... Read Full Review
Services : Letting( As a Owner )Date: 24th Sep 2015
I've always had a prompt response to issues that have arisen, and have been pleased with the anticipation of situations.
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We were very fortunate in ...
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5 Star Review
Michelle
By : 'Alex' Services : Letting( As a Tenant ) Rent PCM : £1350 Would you recommend ? : Yes Postcode : SW15
24 Sept 2015
People found this helpful1
We were very fortunate in having Michelle as our property managing agent from Andrews. She was very helpful in the early stages of moving into our flat, acting as a brilliant mediator between ourselves and the owners, ensuring any issues we had were swiftly dealt with and offering helpful advice... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Sep 2015
We were very fortunate in having Michelle as our property managing agent from Andrews. She was very helpful in the early stages of moving into our flat, acting as a brilliant mediator between ourselves and the owners, ensuring any issues we had were swiftly dealt with and offering helpful advice and information for our time in there. We lived in the flat for a year and throughout our tenancy Michelle kept us informed of any works the owners wished to do, elegantly organising timings of workers to fit both the owners and our needs, and continued keeping us happy at home even when moving out. My only upset was that the flat I now live in is not managed by Michelle and I would strongly recommend Andrews ensure they hold on to such a valuable employee.
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I would like to give an ...
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5 Star Review
Alicia
By : 'Michal' Services : Letting( As a Tenant ) Rent PCM : £1400 Would you recommend ? : Yes Postcode : SW15
5 Aug 2015
People found this helpful0
I would like to give an absolute five stars to Alicia for service she provided during our flat hunt. She put so much effort and care trying to get us housed. Many thanks Alicia. Highly recommended agent.
Thank... Read Full Review
Services : Letting( As a Tenant )Date: 4th Aug 2015
I would like to give an absolute five stars to Alicia for service she provided during our flat hunt. She put so much effort and care trying to get us housed. Many thanks Alicia. Highly recommended agent.
Thank you
Michal
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We have used andrews twice to ...
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5 Star Review
Mehmet
By : 'Dovile' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : Yes Postcode : SW15
16 Jun 2015
People found this helpful0
We have used andrews twice to rent properties and have found them to be very helpful and courteous. They are always happy to help you when you have a question or a problem. members of staff are very... Read Full Review
Services : Letting( As a Tenant )Date: 15th Jun 2015
We have used andrews twice to rent properties and have found them to be very helpful and courteous. They are always happy to help you when you have a question or a problem. members of staff are very friendly.
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We had a great experience ...
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5 Star Review
Alicia
Mehmet
By : 'karlyh' Services : Letting( As a Tenant ) Rent PCM : £1150 Would you recommend ? : Yes Postcode : SW15
9 Jun 2015
People found this helpful1
We had a great experience with Alicia. She answered all of our questions and queries regarding the property both when we came to view and after the offer was made. If she was unsure of anything it was followed up with another staff member and the information was passed to us. The two people we... Read Full Review
Comments on Agent Fees
I think the agents fees are quite standard in comparison to most other estate agents we had dealt with. They are a bit more competitive in comparison to some others.
Services : Letting( As a Tenant )Date: 8th Jun 2015
We had a great experience with Alicia. She answered all of our questions and queries regarding the property both when we came to view and after the offer was made. If she was unsure of anything it was followed up with another staff member and the information was passed to us. The two people we dealt with did not hesitate to take on our queries and suggestion for things that we wanted to be added to the property and passed them on the to the landlord to confirm if they were possible. I felt like they would do what was needed to make us feel confident and comfortable in our new place.
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We recently used Andrews ...
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5 Star Review
Michelle
Mehmet
By : 'East' Services : Letting( As a Owner ) Rent PCM : £1350 Would you recommend ? : Yes Postcode : SW14
1 Apr 2015
People found this helpful0
We recently used Andrews Putney to let our 2 bed flat in SW14. Michelle, Mehmet and Sean have all been very helpful in the process and have been good at replying to correspondence quickly and keeping us informed. Would... Read Full Review
Services : Letting( As a Owner )Date: 31st Mar 2015
We recently used Andrews Putney to let our 2 bed flat in SW14. Michelle, Mehmet and Sean have all been very helpful in the process and have been good at replying to correspondence quickly and keeping us informed. Would recommend.
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I have been using Andrews to ...
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5 Star Review
Michelle
By : 'LN' Services : Letting( As a Owner ) Rent PCM : £1325 Would you recommend ? : Yes Postcode : SW15
5 Mar 2015
People found this helpful0
I have been using Andrews to fully manage my property for the last 6 years. They've been brilliant. I previously let my property through Foxtons who were terrible, underhand and dishonest. Andrews has been a completely different experience. Michelle is an excellent property manager, she has found... Read Full Review
Services : Letting( As a Owner )Date: 5th Mar 2015
I have been using Andrews to fully manage my property for the last 6 years. They've been brilliant. I previously let my property through Foxtons who were terrible, underhand and dishonest. Andrews has been a completely different experience. Michelle is an excellent property manager, she has found us lovely tenants and is very personable and a pleasure to deal with.
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We found our perfect property ...
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5 Star Review
Michelle
By : 'Nicky' Services : Letting( As a Tenant ) Rent PCM : £1400 Would you recommend ? : Yes Postcode : SW18
3 Mar 2015
People found this helpful0
We found our perfect property through Andrews and it's made a huge difference to our lives. They made everything really easy. Also the property is managed by Andrews and Michelle is excellent. If there's any problems they are available straight away. Can't praise them... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Mar 2015
We found our perfect property through Andrews and it's made a huge difference to our lives. They made everything really easy. Also the property is managed by Andrews and Michelle is excellent. If there's any problems they are available straight away. Can't praise them enough!
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Mrs Smethurst has managed my ...
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5 Star Review
Michelle
By : 'WH' Services : Letting( As a Owner ) Rent PCM : £1500 Would you recommend ? : Yes Postcode : SW15
1 Mar 2015
People found this helpful0
Mrs Smethurst has managed my rented out flat in Putney since 2008 and I am very satisfied with the service. She has always found me good tenants, managed the let for me, kept me updated with anything I need to know, and has been extremely prompt in replying to my queries.
I've dealt with some... Read Full Review
Services : Letting( As a Owner )Date: 1st Mar 2015
Mrs Smethurst has managed my rented out flat in Putney since 2008 and I am very satisfied with the service. She has always found me good tenants, managed the let for me, kept me updated with anything I need to know, and has been extremely prompt in replying to my queries.
I've dealt with some other letting and management agents over the years, but Andrews stands out as very professional and representing good value for money.
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I have been dealing with ...
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5 Star Review
Michelle
By : 'Jane' Services : Letting( As a Owner ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : SW18
1 Mar 2015
People found this helpful0
I have been dealing with Michelle for 9 years now and she is absolutely wonderful to deal with. I have had a few occasions where situations have been tricky and Michele has handled them beautifully and gone above and beyond the call of duty. She is efficient, proactive and an absolute pleasure to ... Read Full Review
Services : Letting( As a Owner )Date: 1st Mar 2015
I have been dealing with Michelle for 9 years now and she is absolutely wonderful to deal with. I have had a few occasions where situations have been tricky and Michele has handled them beautifully and gone above and beyond the call of duty. She is efficient, proactive and an absolute pleasure to deal with. I feel I am in safe hands and I would highly recommend Michelle and her team. She is a real asset to the company.
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Mehmet was really helpful in ...
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4 Star Review
Mehmet
By : 'Gabriella' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW15
12 Feb 2015
People found this helpful0
Mehmet was really helpful in helping us find an apartment that suited our requirements. Other members of staff were less helpful and more agressive.
Mehmet was personable and... Read Full Review
Services : Letting( As a Tenant )Date: 12th Feb 2015
Mehmet was really helpful in helping us find an apartment that suited our requirements. Other members of staff were less helpful and more agressive.
Mehmet was personable and reliable.
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I have let my property ...
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5 Star Review
Michelle
By : 'Lucy' Services : Letting( As a Owner ) Rent PCM : £1 Would you recommend ? : Yes Postcode : SW15
10 Feb 2015
People found this helpful0
I have let my property through Andrews for a number of years and have always found them to be very helpful. Recently, Michelle has gone over and above the call of duty to help me with something and she is always friendly, on the ball and... Read Full Review
Services : Letting( As a Owner )Date: 10th Feb 2015
I have let my property through Andrews for a number of years and have always found them to be very helpful. Recently, Michelle has gone over and above the call of duty to help me with something and she is always friendly, on the ball and efficient.
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Our washing machine was ...
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5 Star Review
Michelle
By : 'Ian' Services : Letting( As a Tenant ) Rent PCM : £925 Would you recommend ? : Yes Postcode : SW15
2 Feb 2015
People found this helpful0
Our washing machine was smelling of burning (electrical) & we live on the 9th floor! I emailed Michelle at Andrews Letting & Management & she responded immediately. A plumber/electrician was sent around in a matter of days, assessed the situation & a brand new washing machine was... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Feb 2015
Our washing machine was smelling of burning (electrical) & we live on the 9th floor! I emailed Michelle at Andrews Letting & Management & she responded immediately. A plumber/electrician was sent around in a matter of days, assessed the situation & a brand new washing machine was installed 2 days later. A very efficient & client centred service - what you expect when you have been a loyal & reliable tenant for nearly 5 years. Many thanks!
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Dealing with Michelle for the ...
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5 Star Review
Michelle
By : 'Tony' Services : Letting( As a Owner ) Rent PCM : £1150 Would you recommend ? : Yes Postcode : SW14
2 Feb 2015
People found this helpful0
Dealing with Michelle for the last 7 years has been always a pleasure. She is proactive, takes and completes any agreed actions and doesn't bother me with the minutiae. In effect, she does her job, but she does it very well, often to a very high standard beyond what is required, and always has time ... Read Full Review
Services : Letting( As a Owner )Date: 2nd Feb 2015
Dealing with Michelle for the last 7 years has been always a pleasure. She is proactive, takes and completes any agreed actions and doesn't bother me with the minutiae. In effect, she does her job, but she does it very well, often to a very high standard beyond what is required, and always has time for a chat to ensure a good working relationship ongoing.
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Discussing service from a not ...
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1 Star Review
By : 'Andyyx' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW15
2 Feb 2015
People found this helpful0
Discussing service from a not very professional person. Took money from us that wasn't there's in the first... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Feb 2015
Discussing service from a not very professional person. Took money from us that wasn't there's in the first place.
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I have always found Michelle ...
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5 Star Review
Michelle
Susan
By : 'S.' Services : Letting( As a Owner ) Rent PCM : £900 Would you recommend ? : Yes Postcode : SW19
19 Jan 2015
People found this helpful0
I have always found Michelle and Sue to be very friendly, helpful and competent in managing my property. There have been at least a couple of occasions when tricky issues have arisen with tenants, and these have been dealt with quickly and efficiently. In one case, water damage to my flat from a... Read Full Review
Services : Letting( As a Owner )Date: 19th Jan 2015
I have always found Michelle and Sue to be very friendly, helpful and competent in managing my property. There have been at least a couple of occasions when tricky issues have arisen with tenants, and these have been dealt with quickly and efficiently. In one case, water damage to my flat from a leak upstairs was halted due to Michelle's persistence and efficiency. In short, I have full confidence that she will deal with any issue without fuss or drama, but at the same time, keep me well informed. She has excellent communication skills and remains calm in a crisis!
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