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London, E6
2.2/5, 19 Reviews
37% Recommended
57% sales valuation accuracy
75% letting valuation accuracy
64% sales fee satisfaction
64% letting fee satisfaction
No description for branch.
Latest Reviews
Julian McCormack
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 64% | £0 | £0 |
| Lettings | 75% | 64% | £850 | £2,100 |
Areas covered
- e1
- e10
- e11
- E13
- e15
- e16
- e3
- rm10
- rm8
- rm9
Address
Albany Residential
14 High Street, London, Greater London
E6 5LX
020 8471 9393
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Albany Residential Branches (View All 2)
Despite what other people ...
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5 Star Review
By : 'Bohdan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E13
16 Sept 2023
People found this helpful0
Despite what other people said about their experience with this company and specifically with agent Asma, I was very pleased with the service that they provided. She is a good and responsible agent, very passionate and helpful when we struggled with getting some... Read Full Review
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Bohdan said about Albany Residential
Services : Letting( As a Tenant )Date: 16th Sep 2023
Despite what other people said about their experience with this company and specifically with agent Asma, I was very pleased with the service that they provided. She is a good and responsible agent, very passionate and helpful when we struggled with getting some documents.
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Professional ...
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5 Star Review
By : 'Tara'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : RM9
16 Oct 2020
People found this helpful0
I have had nothing but great experiences when dealing with Albany. The friendly, quick, and professional responses I receive whenever I contact them with queries is excellent. We have done few renewals until we bought outback own house, when we left the property we had our deposit without any... Read Full Review
Comments (0)I have had nothing but great experiences when dealing with Albany. The friendly, quick, and professional responses I receive whenever I contact them with queries is excellent. We have done few renewals until we bought outback own house, when we left the property we had our deposit without any deductions and check out report was given with the photos.
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Tara Cordov said about Albany Residential
Services : Letting( As a Tenant )Date: 15th Oct 2020
I have had nothing but great experiences when dealing with Albany. The friendly, quick, and professional responses I receive whenever I contact them with queries is excellent. We have done few renewals until we bought outback own house, when we left the property we had our deposit without any deductions and check out report was given with the photos.
I would definitely recommend them and frequently do to my friends and family.
Thank you ?
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Shady ...
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1 Star Review
By : 'Julian'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : No
Postcode : E15
15 Oct 2020
People found this helpful0
Avoid like the plague. Problem after problem. Unable to get things repaired in a reasonable time scale. Book the same people to deal with faults, wait in all day and they don’t turn up. The icing on the cake is that they tried to not return the deposit and wanted to charge another... Read Full Review
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Julian McCormack said about Albany Residential
Services : Letting( As a Tenant )Date: 14th Oct 2020
Avoid like the plague. Problem after problem. Unable to get things repaired in a reasonable time scale. Book the same people to deal with faults, wait in all day and they don’t turn up. The icing on the cake is that they tried to not return the deposit and wanted to charge another £1500 or so to have the house internally painted?? It was there people who inspected it??? Got the deposit back 6 months later from DPS but around £450 was deducted to get rid of rubbish. This comprised of a fairly new BBQ and patio tables and chairs. Which are Still at the property for the new tenants !!! What a joke of a company. They deserve to be named and shamed !
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I pay ...
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1 Star Review
By : 'Mitica'
Services : 21
Would you recommend ? : No
Postcode : PLAI
29 May 2019
People found this helpful2
I pay 500£ for one house end I want my money back I pay 4 weeks ago end I call meny times about money end... Read Full Review
Comments on Agent Fees
I take money end after I spoke bad with the people!
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Mitica said about Albany Residential
Services : 21Date: 28th May 2019
I pay 500£ for one house end I want my money back I pay 4 weeks ago end I call meny times about money end nothing!
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Waste of ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : E13
20 Jul 2018
People found this helpful2
Having first told the agency of current situation and in need of a quick process. The Agency reassured me it was possible to complete renting process within week. Had to deal with 3 different member of the team, none of whom actually got back to me when they said they will and the process kept... Read Full Review
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Anonymous said about Albany Residential
Services : Letting( As a Tenant )Date: 19th Jul 2018
Having first told the agency of current situation and in need of a quick process. The Agency reassured me it was possible to complete renting process within week. Had to deal with 3 different member of the team, none of whom actually got back to me when they said they will and the process kept delaying. To the point one of the staff mentioned stop calling we will call you. When the tenancy date arrived they still were saying everything is being processed - resulting in me having to book into hotel till they sorted it out. The next day they withdrew the application.
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EXTREMELY ...
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1 Star Review
By : 'Unknown'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : E13
31 May 2018
People found this helpful3
PLEASE DO NOT SIGN UP WITH THIS AGENT. They are crooks and do not know how to communicate. They are unprofessional and the worst company I have worked with. The number of failures from this company is unreal. They will take your money and not do their... Read Full Review
Comments on Agent Fees
Bad
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Unknown said about Albany Residential
Services : Letting( Property Management )Date: 30th May 2018
PLEASE DO NOT SIGN UP WITH THIS AGENT. They are crooks and do not know how to communicate. They are unprofessional and the worst company I have worked with. The number of failures from this company is unreal. They will take your money and not do their job!
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Do not trust this estate ...
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1 Star Review
By : 'Sqm'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IG11
31 Oct 2016
People found this helpful6
Do not trust this estate agent in Plaistow, they so misleading and promise you everything. Having tenants from these people you will be in problems. I'm struggling at the moment and going through court proceedings. They are no help they just good to take extortion amount of... Read Full Review
Comments on Agent Fees
So bad
Comments (0)Do not trust this estate agent in Plaistow, they so misleading and promise you everything.
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Sqm said about Albany Residential
Services : Letting( As a Owner )Date: 31st Oct 2016
Do not trust this estate agent in Plaistow, they so misleading and promise you everything.
Having tenants from these people you will be in problems. I'm struggling at the moment and going through court proceedings.
They are no help they just good to take extortion amount of fees.
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I had an awful time with ...
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5 Star Review
By : 'happy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : E16
21 Oct 2015
People found this helpful0
I had an awful time with previous tenants and was looking online for a new estate agent. I saw this agent and left a message to call me. They contacted me within a few hours and the same night came to view the property. I began to read loads of bad reviews online about this agent and was really... Read Full Review
Comments (0)I had an awful time with previous tenants and was looking online for a new estate agent. I saw this agent and left a message to call me. They contacted me within a few hours and the same night came to view the property.
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happy landlord said about Albany Residential
Services : Letting( As a Owner )Date: 20th Oct 2015
I had an awful time with previous tenants and was looking online for a new estate agent. I saw this agent and left a message to call me. They contacted me within a few hours and the same night came to view the property.
I began to read loads of bad reviews online about this agent and was really reluctant to use them after my previous bad experience with a rogue estate agent. However, the agents were so honest with me about the company background and why there had previously been bad feedback I decided to give them a shot. I felt they really understood what I needed in a tenant.
Within 24 hours I had calls wanting to view the property and within a week I had a signed contract with the type of tenants I had requested. To date, and it's now been around 6 months, the service has been excellent.
I went to visit the tenants who were content in the property and I no longer have to worry. my rent is paid in monthly without any issues and I can now sit and relax. Thank you Albany.
Please remember, most people that have a good service fail to remember to go online and support the service. I WOULD recommend Albany to others
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I have had a great expectance ...
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4 Star Review
By : 'Owner'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : E13
6 Oct 2015
People found this helpful0
I have had a great expectance with Albany since I bought and rented my property. I disagree with all of the comments made by... Read Full Review
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Owner said about Albany Residential
Services : Letting( As a Owner )Date: 5th Oct 2015
I have had a great expectance with Albany since I bought and rented my property. I disagree with all of the comments made by others.
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As we liked a flat in ...
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1 Star Review
By : 'Barking'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : IG11
30 Sept 2015
People found this helpful5
As we liked a flat in barking, we went to pay da holding deposit. They took £500 and told us to submit our documents in 2 days. But they were asking for some random documents . And they put property back on market again for rent while referencing process is on. I acted like a new tennent and... Read Full Review
What agent could do to change your mind?
They could've give me a reason and refund my money
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Barking said about Albany Residential
Services : Letting( As a Tenant )Date: 29th Sep 2015
As we liked a flat in barking, we went to pay da holding deposit. They took £500 and told us to submit our documents in 2 days. But they were asking for some random documents . And they put property back on market again for rent while referencing process is on. I acted like a new tennent and called them for viewing and they asked my details. I got pis*** off. 2 days later , they sent a email to let me know that our application was rejected. They didn't give a reason when I went to see them. They said to email them and they won't refund a single penny.
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We'll I have great service ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : E10
15 Jul 2014
People found this helpful0
We'll I have great service from albany and all of the staff. My 4 bedroom property was promptly rented and a lovely family moved in. They are paying market price and property is maintained well. I can only advice people to deal with albany. If you have envy questions please feel free to... Read Full Review
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Sarah said about Albany Residential
Services : Letting( As a Owner )Date: 14th Jul 2014
We'll I have great service from albany and all of the staff. My 4 bedroom property was promptly rented and a lovely family moved in. They are paying market price and property is maintained well. I can only advice people to deal with albany. If you have envy questions please feel free to ask!
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Albany rented our flat out to ...
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1 Star Review
By : 'Displeased'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : E13
7 Jun 2014
People found this helpful7
Albany rented our flat out to a lady and after a year I was informed that this lady had moved and somebody was trying to change the name on the council tax. The lady herself said her mother was moving in though albany claimed the previous lady still lived there. This lady eventually failed to pay... Read Full Review
What agent could do to change your mind?
Nothing. The arrogance of the staff in particular the manager shows he gets away with this a lot. Not this time.
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Displeased said about Albany Residential
Services : Letting( As a Owner )Date: 6th Jun 2014
Albany rented our flat out to a lady and after a year I was informed that this lady had moved and somebody was trying to change the name on the council tax. The lady herself said her mother was moving in though albany claimed the previous lady still lived there. This lady eventually failed to pay rent for six months which was hampered by albany serving a section 21 without telling us and not doing anything after the notice finished. We then find out she is dss which we didn't know. All this time albany claimed they were making inspections. When we finally got into the flat this week the tenant has been subletting and built two rooms in our warehouse flat! The agent failed to notice this build and commented they thought it was strange being a two bedroom flat when now it's a four! Tenant has discarded a room full of furniture and albany have conveniently lost the inventory. Zain the manager is obtainable and they are not allowed to give his number out. We have lost six months rent because of their negligence and following through on things. If anybody has same experiences please contact me. Albany claim no negligence and have dropped their management now, still withholding our keys.
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All the reviews made by all ...
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5 Star Review
By : 'H'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E13
9 Jan 2014
People found this helpful0
All the reviews made by all the customers below are very surprising . Cannot believe that someone can say bad word about Albany as my experience has been very good. Can only say Thank you as they have given me good tenants and have provided a very good customer service from all staff. If you want ... Read Full Review
Comments (1)All the reviews made by all the customers below are very surprising
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H said about Albany Residential
Services : Letting( As a Owner )Date: 9th Jan 2014
All the reviews made by all the customers below are very surprising
. Cannot believe that someone can say bad word about Albany as my experience has been very good. Can only say Thank you as they have given me good tenants and have provided a very good customer service from all staff. If you want to find out more please let me know
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By : George B
18 Jun 2015Id be happy if you can contact me to tell me more about your...
Albany was given notice to ...
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1 Star Review
By : 'Bad'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E13
5 Dec 2013
People found this helpful6
Albany was given notice to good tenants that they put in my property every years so that they can find new tenants so they may get another letting fee from me. i complained about it to a guy called Zain who said'' he was the manager there and just staff and then i find out that he is the owner... Read Full Review
What agent could do to change your mind?
nothing....
Comments (0)Albany was given notice to good tenants that they put in my property every years so that they can find new tenants so they may get another letting fee from me.
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Bad Management said about Albany Residential
Services : Letting( As a Owner )Date: 5th Dec 2013
Albany was given notice to good tenants that they put in my property every years so that they can find new tenants so they may get another letting fee from me.
i complained about it to a guy called Zain who said'' he was the manager there and just staff and then i find out that he is the owner of Albany.
when i found out he has been defrauding me i gave Albany notice to leave, but because they had the my house key they put a new tenants in anyway and charged me £1000 and now i'm having problem with that tenant.
please please don't use this company...
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Wow just read the reports ...
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1 Star Review
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E13
3 Dec 2013
People found this helpful6
Wow just read the reports regarding this incompetent agency. They have given me nothing but grief they have my money and refuse to return, will not answer any calls. Place awful tenants in and they trash the place. They are con merchants and there is nowhere to complain about them unless you go... Read Full Review
Comments (0)Wow just read the reports regarding this incompetent agency. They have given me nothing but grief they have my money and refuse to return, will not answer any calls. Place awful tenants in and they trash the place.
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J said about Albany Residential
Services : Letting( As a Owner )Date: 3rd Dec 2013
Wow just read the reports regarding this incompetent agency. They have given me nothing but grief they have my money and refuse to return, will not answer any calls. Place awful tenants in and they trash the place.
They are con merchants and there is nowhere to complain about them unless you go to the newspaper and when I threatened this - they got nasty. Please avoid at all costs
I had to pay out 2000 pounds to rectify my property
If any one know the owner of the company please get in touch thanks
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I would like to warn all ...
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1 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E13
18 Sept 2013
People found this helpful8
I would like to warn all landlords to stay well clear of this company especially a man by the name of Zain who has defrauded me of my £1000 deposit which was never returned. He has several court cases on at the moment and do not be surprised if when you decide to leave because of the poor service... Read Full Review
Comments (2)I would like to warn all landlords to stay well clear of this company especially a man by the name of Zain who has defrauded me of my £1000 deposit which was never returned. He has several court cases on at the moment and do not be surprised if when you decide to leave because of the poor service and find your house has been trashed by bad tenants he will shift the blame onto you and try to keep your deposit hopping you won't bother take him to court.
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Mr Davies said about Albany Residential
Services : Letting( As a Owner )Date: 17th Sep 2013
I would like to warn all landlords to stay well clear of this company especially a man by the name of Zain who has defrauded me of my £1000 deposit which was never returned. He has several court cases on at the moment and do not be surprised if when you decide to leave because of the poor service and find your house has been trashed by bad tenants he will shift the blame onto you and try to keep your deposit hopping you won't bother take him to court.
If you want any details or are currently experiencing something similar please get in touch.
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By : salique
2 Mar 2014Hi Mr Davies i would like some help with Albany can you contact me please...
My daugher paid this agency ...
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1 Star Review
By : 'Alexandra'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E6
8 Feb 2013
People found this helpful9
My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of February 2013 and realised the landlord had changed... Read Full Review
What agent could do to change your mind?
They shouldn\'t be cheating innocent people who work hard for their money. Let them just pay me back.
Comments (0)My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of February 2013 and realised the landlord had changed the lock. When we contacted the landlord, he said he had no more dealings with the agency because they are a fraud. We told him we had paid them £1775.00 and he said we should contact the agency and collect our money. When we phoned the agency, the agent we were dealing with is called 'Luther' but I doubt that is his real name, he said we should call the landlord and collect our money. I said I paid the agency directly and not the landlord so why should i contact the landlord. Prior to this, I had called the landlord who told me they did not pay him any money. The landlord said I shouldn't call him again because he did not collect money from me. I went to the agency and called the police, and the agency said to the police that I should go to the citizen's advice bureau if I want to get my money back.
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Alexandra said about Albany Residential
Services : Letting( As a Tenant )Date: 8th Feb 2013
My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of February 2013 and realised the landlord had changed the lock. When we contacted the landlord, he said he had no more dealings with the agency because they are a fraud. We told him we had paid them £1775.00 and he said we should contact the agency and collect our money. When we phoned the agency, the agent we were dealing with is called 'Luther' but I doubt that is his real name, he said we should call the landlord and collect our money. I said I paid the agency directly and not the landlord so why should i contact the landlord. Prior to this, I had called the landlord who told me they did not pay him any money. The landlord said I shouldn't call him again because he did not collect money from me. I went to the agency and called the police, and the agency said to the police that I should go to the citizen's advice bureau if I want to get my money back.
Don't use this agency, they are a real fraud. I am taking this to the Property Ombudsman on Monday 11th Feb 2013. I know it might take a while but I won't rest until i collect every penny.
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Avoid at all Costs, If I ...
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1 Star Review
By : 'paul'
Services : Letting( As a Owner )
Would you recommend ? : No
4 Nov 2012
People found this helpful7
Avoid at all Costs, If I could give a minus score I would. Rented my home out last year as my wife had offer of dream job abroad and we had lots of offers from different agents. I was new so decided on management for experienced help. Stated as it was our home and had recently been refurbished... Read Full Review
What agent could do to change your mind?
Do not touch them, I tie the whole company in together not just the names mentioned I could name more but they are all linked by single email and so are all aware.
Comments (0)Avoid at all Costs, If I could give a minus score I would.
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paul said about Albany Residential
Services : Letting( As a Owner )Date: 4th Nov 2012
Avoid at all Costs, If I could give a minus score I would.
Rented my home out last year as my wife had offer of dream job abroad and we had lots of offers from different agents.
I was new so decided on management for experienced help.
Stated as it was our home and had recently been refurbished we in no way wanted DSS tenants.
Received deposit and first rent and all seemed fine but 2nd months did not arrive and had to chase, eventually received 15 days later (20 days late) with excuse of standing order problems.
Had to chase again 3rd month and then rent stopped, I claimed on insurance only to find Albany had taken out policy in their name and not mine and took their fees from insurance payments.
Then the lies came out, Albany had made the tenancy out in peoples names to get past the reference checks and allowed them to sublet to people looking to claim benefit without me knowledge, they then transfered the agreement over to persons trying to claim and let guarantor walk away.
This has been to court 3 times because of the mess Albany made and their lies and basic non-communication, they have also changed ownership to another company to avoid liability and withdrawn from TPO.
I am still fighting to get some rent back but also to get the tenants out and Albany have walked off as if nothing happened, this has cost me thousands of pounds in lost rent and legal bills not to mention stress ans sleepless nights.
Dont touch them, in fact if I was going to do it again id figure it all out myself and not touch an agency until they are regulated by law.
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Very poor service and very ...
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1 Star Review
By : 'Susan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
1 May 2010
People found this helpful4
Very poor service and very poor customer service. Was misled by the agent and the service I paid for was not completed. Unfortunately discovered this after the contract had been signed. They refused to refund any of the charge, even though they admitted they had not completed the work that was paid ... Read Full Review
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Susan said about Albany Residential
Services : Letting( As a Owner )Date: 30th Apr 2010
Very poor service and very poor customer service. Was misled by the agent and the service I paid for was not completed. Unfortunately discovered this after the contract had been signed. They refused to refund any of the charge, even though they admitted they had not completed the work that was paid for!!!!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/1/2022, 4:13:16 AM by allAgents
