The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 72 Reviews
96% Recommended
100% sales valuation accuracy
89% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 96% | £185,000 | £465,000 |
| Lettings | 89% | 96% | £695 | £2,100 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 0 | 28 | 2 | 5 | 0 | 3 | 0 | 4 | 1 |
Sure Property Solutions
31 Upper St James Street, Brighton, Sussex
BN2 1JN
01273 243 561






By : 'Lisa'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BN3
Adam has been absolutely brilliant. We completed on our flat, buy to let, at 11:00 on the Friday and Adam arranged to come to the flat, with the photographer and the floor planner at 14:00 and managed to arrange for the flat to be on rightmove to rent that evening. There were ten viewings arranged ... Read Full Review
Very good value. We have 3 flats we rent out through Sure on a full management basis.
By : 'Charlie'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3
By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them to anyone ... Read Full Review

By : 'Julia'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (Property Management)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : BN2
Zena and her team have managed our property in Brighton for nearly 4 years. From the first time we met Zena and experienced her warm and professional manor were enormously impressed. Zena has promptly found us fabulous tenants on two occasions. She has maintained our property thoughtfully and ... Read Full Review
as expected for service

By : 'VM'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3
As a landlord and having had nightmare agents for many years, Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they truly know their stuff. Give them a go, you will not be disappointed ... Read Full Review
Fees are very competitive for the gold standard service they provide.


By : 'Louise'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : BN29
We moved into our property in 2015 and have always been impressed with the professionalism of Sure Property. The process of moving in went smoothly and Adam carried out an inspection partway through our first year. We have continually felt Sure Property have not only our landlord's but our best ... Read Full Review
The fees are fair for the standard of service they have delivered.


By : 'Harry'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN19
As students living in Brighton, I would highly recommend you use Sure as your letting agent. They have been incredibly helpful and relaxed about renting our place. They have also helped us out a number of occasions with giving us time to find a new housemate when one dropped out and also helping ... Read Full Review
Good

By : 'Peter'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN2
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio. Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests at heart, whilst ... Read Full Review
Good

By : 'Regina'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : BN2
Amazingly helpful professional and very knowledgable team of people. Zena has accepted to manage my property with a nightmare tenant already living in my property. She was not only able to share her excellent advice how to best deal with the nonpaying tenant but also recommend the way forward to ... Read Full Review
Good
Good

By : 'Jenny'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM2
I have used sure property solutions twice for renting a property and found them very thorough, helpful and professional. I would definitely use than again. They kept me informed of the progress and acted very ... Read Full Review
Very fair
Very fair

By : 'Doogie'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN2
Zena and her team have provided us with a fantastic service. A refreshingly balanced service delivering expertise, help and support for both tenants and landlords alike. Having worked with numerous agents over the past couple of decades we are delighted to have followed the recommendations of some ... Read Full Review
Very Good (very competitive and exceptional value)
Very Good (very competitive and exceptional value)
By : Zena Trow
19 May 2016Thanks for the lovely review, we are very happy you have been pleased with our service. All the...

By : 'Jan'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN2
Have found Zena and her Company to be fantastic, very thorough, helpful and fair to both sides. A refreshing change from the big letting chains; very nice to see an independent doing so ... Read Full Review
Very competitive
Very competitive


By : 'Santo'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : BN2
A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and resolve ... Read Full Review
We were happy with the fees.
By : 'Edd'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN2
I have moved out of a 1 bedroom flat after a very positive experience with Sure Property Solutions. The whole team were very attentive and helpful at every bridge crossed. In addition, their response rate to queries or issues was consistently quick throughout the tenancy. I would highly recommend ... Read Full Review
By : Zena Trow
18 Mar 2016Many thanks for your review Ed. We all wish you the...

By : 'Arnab'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BN2
I had really pleasant experience working with Sure Property Solutions. Wesam is really nice and helpful. He takes care of even stuffs like switching gas, electricity connection etc. I would recommend Sure Property Solutions to anyone trying to move into Brighton ... Read Full Review
Reasonable
Reasonable
By : 'Ramprasad'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN2
Wesam did a splendid job in getting the house rented to us. A job well done and very responsive. Wes was really good agent to your ... Read Full Review

By : 'Ed'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : Yes
Postcode : BN3
First of all the initial viewing with wesam was very good. He was prompt and on time which is fairly rare with estate agents in Brighton. His manner was very friendly let me have a thorough look and didn't go with the overly pushy sales shtick which was nice. In terms of references everything was ... Read Full Review
To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.
To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.
By : 'Louise'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : BN2
Wesam was professional and friendly throughout our dealings with him. He was punctual to the show round appointment and was open to second viewings as we were undecided on two properties. Unlike other agents we had met in our search for a new property, he did not push us and let us come back to ... Read Full Review
Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.
Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.
By : 'M88m'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : BN2
Pros: helped us secure the property that we really wanted. Wes was really helpful with showing us around and helping with any paperwork. Cons: one of the estate agents had been really unhelpful- emailing us asking for paperwork that had already been sent, and the deposit that I had already ... Read Full Review
By : Zena Trow
22 Feb 2016Thank you for taking the time to write a review. I'm glad you found us helpful at viewing stage but I would like to correct what has been said regarding payments and administration. The reason why...

By : 'Simone'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : BN2
Very quick in responding to queries, good communication, helpful staff. All paperwork was in order at the beginning of my tenancy (something which, unfortunately, cannot be said about all property agents in Brighton). Overall a very good experience and I would highly recommend this ... Read Full Review

By : 'Mark'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : BN2
I found Sure Property Solutions to be unhelpful, uninformed, and unprofessional at every stage of contact. They showed me a flat in Hanover that was just outside my price bracket, but had the advantage of including water rates which I figured would take the monthly figure down to something I could ... Read Full Review
By : Zena Trow
22 Feb 2016Thank you for taking the time to write a review however, the content is not completely correct. This property was a new instruction and whilst we are careful to accurately instruct our properties,...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Contact Details Address: 31 Upper St James Street Brighton BN2 1JN Phone: 01273 243561 E-mail: info@surepropertysolutions.co.uk
Last updated at 11/11/2015, 5:47:35 AM by allAgents