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Sure Property Solutions

4.8/5, 72 Reviews
96% Recommended

100% sales valuation accuracy

89% letting valuation accuracy

96% sales fee satisfaction

96% letting fee satisfaction

Contact Us
Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. The company has always used computer and internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approac
h that we offer all of our clients. Our record of success has been built upon a single-minded desire to provide our clients, with a top class personal service delivered by highly motivated and trained staff. A sign of this success is the fact that a large proportion of our business is from referrals, satisfied Clients who have recommended us to friends and family. So, if you want professional help and advice on all aspects of moving home please contact us on the above number or call into our office.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%96%£185,000£465,000
Lettings89%96%£695£2,100
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
290282503041
Areas covered
  • BN1
  • BN2
  • BN3
  • Brighton
  • Hove
  • Kemptown
Address

Sure Property Solutions
31 Upper St James StreetBrighton, Sussex
BN2 1JN
01273 243 561

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:00 - 18:00
  2. 08:30 - 18:00
  3. 08:30 - 18:00
  4. 08:30 - 18:00
  5. 08:30 - 18:00
  6. 09:00 - 17:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
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  • Rightmove
  • Zoopla
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Latest Properties

No Property Found

No Property Found
Adam has been absolutely ...

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5 Star Review
UserName

By : 'Lisa'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BN3

4 May 2017
People found this helpful0

Adam has been absolutely brilliant. We completed on our flat, buy to let, at 11:00 on the Friday and Adam arranged to come to the flat, with the photographer and the floor planner at 14:00 and managed to arrange for the flat to be on rightmove to rent that evening. There were ten viewings arranged ... Read Full Review


Comments on Agent Fees

Very good value. We have 3 flats we rent out through Sure on a full management basis.

Comments (0)Was this helpful?:
By far the most reliable, ...

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5 Star Review

By : 'Charlie'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3

2 May 2017
People found this helpful0

By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them to anyone ... Read Full Review

Comments (0)Was this helpful?:
Zena and her team have ...

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5 Star Review
UserName

By : 'Julia'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (Property Management)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : BN2

24 Apr 2017
People found this helpful0

Zena and her team have managed our property in Brighton for nearly 4 years. From the first time we met Zena and experienced her warm and professional manor were enormously impressed. Zena has promptly found us fabulous tenants on two occasions. She has maintained our property thoughtfully and ... Read Full Review


Comments on Agent Fees

as expected for service

Comments (0)Was this helpful?:
As a landlord and having had ...

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5 Star Review
UserName

By : 'VM'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN3

13 Mar 2017
People found this helpful0

As a landlord and having had nightmare agents for many years, Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they truly know their stuff. Give them a go, you will not be disappointed ... Read Full Review


Comments on Agent Fees

Fees are very competitive for the gold standard service they provide.

Comments (0)Was this helpful?:
We moved into our property in ...

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5 Star Review
UserName

UserName

By : 'Louise'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : BN29

14 Feb 2017
People found this helpful0

We moved into our property in 2015 and have always been impressed with the professionalism of Sure Property. The process of moving in went smoothly and Adam carried out an inspection partway through our first year. We have continually felt Sure Property have not only our landlord's but our best ... Read Full Review


Comments on Agent Fees

The fees are fair for the standard of service they have delivered.

Comments (0)Was this helpful?:
As students living in ...

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5 Star Review
UserName

UserName

By : 'Harry'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN19

20 Sept 2016
People found this helpful0

As students living in Brighton, I would highly recommend you use Sure as your letting agent. They have been incredibly helpful and relaxed about renting our place. They have also helped us out a number of occasions with giving us time to find a new housemate when one dropped out and also helping ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I've been with Zena Trow and ...

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5 Star Review
UserName

By : 'Peter'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN2

7 Sept 2016
People found this helpful0

I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio. Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests at heart, whilst ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Amazingly helpful ...

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5 Star Review
UserName

By : 'Regina'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : BN2

17 Jul 2016
People found this helpful0

Amazingly helpful professional and very knowledgable team of people. Zena has accepted to manage my property with a nightmare tenant already living in my property. She was not only able to share her excellent advice how to best deal with the nonpaying tenant but also recommend the way forward to ... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have used sure property ...

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5 Star Review
UserName

By : 'Jenny'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM2

27 May 2016
People found this helpful0

I have used sure property solutions twice for renting a property and found them very thorough, helpful and professional. I would definitely use than again. They kept me informed of the progress and acted very ... Read Full Review


What agent could do to change your mind?

Very fair


Comments on Agent Fees

Very fair

Comments (0)Was this helpful?:
Zena and her team have ...

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5 Star Review
UserName

By : 'Doogie'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN2

12 May 2016
People found this helpful0

Zena and her team have provided us with a fantastic service. A refreshingly balanced service delivering expertise, help and support for both tenants and landlords alike. Having worked with numerous agents over the past couple of decades we are delighted to have followed the recommendations of some ... Read Full Review


What agent could do to change your mind?

Very Good (very competitive and exceptional value)


Comments on Agent Fees

Very Good (very competitive and exceptional value)

Comments (1)Was this helpful?:

By : Zena Trow

19 May 2016

Thanks for the lovely review, we are very happy you have been pleased with our service. All the...


Have found Zena and her ...

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5 Star Review
UserName

By : 'Jan'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN2

8 May 2016
People found this helpful0

Have found Zena and her Company to be fantastic, very thorough, helpful and fair to both sides. A refreshing change from the big letting chains; very nice to see an independent doing so ... Read Full Review


What agent could do to change your mind?

Very competitive


Comments on Agent Fees

Very competitive

Comments (0)Was this helpful?:
A renting family can be a ...

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5 Star Review
UserName

UserName

By : 'Santo'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : BN2

6 May 2016
People found this helpful0

A renting family can be a very difficult and stressful scenario. My three children and I, have genuinely experienced the most responsive and professional service from Shure Property Solutions. From the tiniest detail, to managing mini emergencies, their ability to deal with the issue and resolve ... Read Full Review


Comments on Agent Fees

We were happy with the fees.

Comments (0)Was this helpful?:
I have moved out of a 1 ...

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5 Star Review

By : 'Edd'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN2

16 Mar 2016
People found this helpful0

I have moved out of a 1 bedroom flat after a very positive experience with Sure Property Solutions. The whole team were very attentive and helpful at every bridge crossed. In addition, their response rate to queries or issues was consistently quick throughout the tenancy. I would highly recommend ... Read Full Review

Comments (1)Was this helpful?:

By : Zena Trow

18 Mar 2016

Many thanks for your review Ed. We all wish you the...


I had really pleasant ...

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5 Star Review
UserName

By : 'Arnab'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BN2

25 Feb 2016
People found this helpful0

I had really pleasant experience working with Sure Property Solutions. Wesam is really nice and helpful. He takes care of even stuffs like switching gas, electricity connection etc. I would recommend Sure Property Solutions to anyone trying to move into Brighton ... Read Full Review


What agent could do to change your mind?

Reasonable


Comments on Agent Fees

Reasonable

Comments (0)Was this helpful?:
Wesam did a splendid job in ...

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5 Star Review

By : 'Ramprasad'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN2

14 Dec 2015
People found this helpful0

Wesam did a splendid job in getting the house rented to us. A job well done and very responsive. Wes was really good agent to your ... Read Full Review

Comments (0)Was this helpful?:
First of all the initial ...

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4 Star Review
UserName

By : 'Ed'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : Yes
Postcode : BN3

12 Dec 2015
People found this helpful0

First of all the initial viewing with wesam was very good. He was prompt and on time which is fairly rare with estate agents in Brighton. His manner was very friendly let me have a thorough look and didn't go with the overly pushy sales shtick which was nice. In terms of references everything was ... Read Full Review


What agent could do to change your mind?

To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.


Comments on Agent Fees

To be honest all agents fees in Brighton are ridiculous. This company is around the same price as most but from past experience I have found that you get a better service here for the amount paid.

Comments (0)Was this helpful?:
Wesam was professional and ...

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5 Star Review

By : 'Louise'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £1295
Would you recommend ? : Yes
Postcode : BN2

1 Dec 2015
People found this helpful0

Wesam was professional and friendly throughout our dealings with him. He was punctual to the show round appointment and was open to second viewings as we were undecided on two properties. Unlike other agents we had met in our search for a new property, he did not push us and let us come back to ... Read Full Review


What agent could do to change your mind?

Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.


Comments on Agent Fees

Fees are always a difficult subject, as I don't really understand exactly how you can charge such an amount of money for processing details. A flat fee for a property could be a better way of doing it.

Comments (0)Was this helpful?:
Pros: helped us secure the ...

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3 Star Review

By : 'M88m'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : BN2

30 Nov 2015
People found this helpful0

Pros: helped us secure the property that we really wanted. Wes was really helpful with showing us around and helping with any paperwork. Cons: one of the estate agents had been really unhelpful- emailing us asking for paperwork that had already been sent, and the deposit that I had already ... Read Full Review

Comments (1)Was this helpful?:

By : Zena Trow

22 Feb 2016

Thank you for taking the time to write a review. I'm glad you found us helpful at viewing stage but I would like to correct what has been said regarding payments and administration. The reason why...


Very quick in responding to ...

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5 Star Review
UserName

By : 'Simone'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : BN2

12 Nov 2015
People found this helpful0

Very quick in responding to queries, good communication, helpful staff. All paperwork was in order at the beginning of my tenancy (something which, unfortunately, cannot be said about all property agents in Brighton). Overall a very good experience and I would highly recommend this ... Read Full Review

Comments (0)Was this helpful?:
I found Sure Property ...

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1 Star Review
UserName

By : 'Mark'
Branch : Kemptown - Brighton, 31 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : BN2

25 Oct 2015
People found this helpful0

I found Sure Property Solutions to be unhelpful, uninformed, and unprofessional at every stage of contact. They showed me a flat in Hanover that was just outside my price bracket, but had the advantage of including water rates which I figured would take the monthly figure down to something I could ... Read Full Review

Comments (2)Was this helpful?:

By : Zena Trow

22 Feb 2016

Thank you for taking the time to write a review however, the content is not completely correct. This property was a new instruction and whilst we are careful to accurately instruct our properties,...


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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Details Address: 31 Upper St James Street Brighton BN2 1JN Phone: 01273 243561 E-mail: info@surepropertysolutions.co.uk

Last updated at 11/11/2015, 5:47:35 AM by allAgents

Awards won by Sure Property Solutions

Regional Awards Won by Sure Property Solutions

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