The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2.1/5, 48 Reviews
27% Recommended
0% letting valuation accuracy
25% letting fee satisfaction

Becky

John
By : 'd8'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : L15
Accomod8 are by far, the most difficult company to deal with. In summer our fire alarm broke and kept going off, when we had to break the safety glass in order to stop the alarm we were charged £30 for it! Despite it being a electrical issue. We had a rat infestation which was due to accomod8 not completing structural work on the outside of the house, which allowed rats in. One tenants bed was damaged PRIOR to moving in, which was identified to us, yet one we left, an £80 bill for a damaged bed was given to us. We questioned this charge and were told "the bed had been used excessively during the year causing more unnecessary and unrepairable damage". Similar situations occurred with the fridge (broken shelves), freezer (broken draws) etc. We left the house in a very very good condition when the contract ended, yet, despite this we were each charged £150 for damages- if there were any ACTUAL damages they wouldn't have had the money to repair them! When we complained, they dragged the case on for more than 2 months- beyond the time period which letting agency standards can intervene- again, without telling us. We couldn't be updated on the situation because "so many others had also complained". They take advantage of students and basically steal your money. If you are currently a tenant of accomod8's- my advice is to get it professionally cleaned yourselves before moving out and get proof of this. Look through the original manifesto they gave out citing damages- make sure there is nothing more. All it takes is a small mark on a wall and they need £500 to repair it. MOST IMPORTANTLY make sure YOU are there when they do the post tenancy check. Refuse to return keys until they carry out this check in your presence. And if they charge you unnecessarily, do not go to accomod8, immediately start a case with the tenancy protection scheme.
Could have been nicer people to deal with. It was very much so a \"me- cat, you- mouse\" set up. Absolutely no tact, never did they leave the house and we say \"that was nice of them\" or anything complimentary. Best complaint of theirs \"your skirting boards are too dusty\". In a student house. Logic defeats the employees of accomod8 and no common sense or helpfulness is used by them. A really awful company. An entire upheaval of the staff and policy change is needed to even tempt me to even think of accomod8 again.
By : The accommod8 Team
3 Jan 2014Dear 'd8', We are sorry you have had a less than acceptable experience with accommod8. We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy. We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review. We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for. We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned. Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit. To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed. The FAQs and Complaints Procedure can be found here www.accommod8.biz/faqs.html accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures. Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance. Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service. The accommod8 Team
By : The accommod8 Team
3 Jan 2014Dear 'd8', We are sorry you have had a less than acceptable experience with accommod8. We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy. We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review. We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for. We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned. Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit. To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed. The FAQs and Complaints Procedure can be found here www.accommod8.biz/faqs.html accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures. Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance. Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service. The accommod8 Team
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 25.00% | £325 | £2,660 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 9 | 34 | 0 | 0 | 0 | 0 | 1 | 1 |
Accommod8
Unit 64 Parliament Business Centre, Commerce Way, Liverpool, Merseyside
L8 7AB
0151 703 9355
By : 'Darcy'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L7
Although the house and room sizes were great, accomod8 themselves are a company I would never recommend, completely unhelpful when i nearly became liable for the electric bills, awful communication and repairs done to the bare minimum including leaving an overflowing sewage drain they unblocked at ... Read Full Review
By : 'Emma'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : L15
I wouldn't recommend Accommod8 to anyone unless you want a freezing cold, mould infested and leaking house. The maintenance people were actually really good and did come round to fix the leaking window and my window, which was actually not put into place properly so you could see the literal ... Read Full Review
By : 'Owen'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £2660
Would you recommend ? : No
Postcode : L7
While the house itself is a 7/10, the service of Accomod8 is absolutely shocking. Left us without wifi for months and tried to blame the tenants. Once finally getting an engineer out after us asking for months and months, it was revealed that it was Accomod8 that caused the wifi issue in the first ... Read Full Review
By : Emma Weeks
7 Jun 2021Dear Owen, Thank you for your review. We are so sorry to read your comments and apologise for any inconvenience caused. This falls way below the experience we would expect for our...
By : 'Jake'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £105
Would you recommend ? : Yes
Postcode : L7
The site Manager was extremely helpful and friendly. The repair and maintenance man was also very friendly and sorted each job the needed doing to high quality. An overall nice ... Read Full Review
By : 'Paul'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : L7
If you can feasibly do so, avoid this company at all costs. Speaking as a guarantor and parent of a student renting via them, I can report the company was a nightmare to deal with, especially during COVID lockdown. My son and flatmates were banned from traveling back to Liverpool due to government ... Read Full Review
By : Emma Weeks
8 Sept 2020Dear Paul, Thank you for your comments, we do read all comments and consider them all carefully. I am so sorry you feel the situation was regrettable. We were at all times following the terms of the...

By : 'Marylyn'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : L7
Don’t stay with Accommod8 The company is a SCAM!! Since I moved into my flat in October 2019 at 47-55 smithdown lane L7 3EL, me and the whole flat have been experiencing issues with having water in the flat. They have a designated pipe for every floor and when it’s more ... Read Full Review
By : Emma
8 Jan 2020Dear Marylyn, Thank you for your comments - we are so sorry you have had a problem. We can confirm the issue was resolved after your initial report. Please can you email us directly so that we can...


By : 'Danielle'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £340
Would you recommend ? : No
Postcode : L7
Absolutely shocking experience living with this agency. It took over a year to sort a bad damp problem, their solution was to cover it with tinfoil. Do not rent with ... Read Full Review
By : Emma
21 Jan 2020Dear Danielle, we are so sorry you have had a problem with your previous tenancy - please do contact us with further information via enquiries@accommod8.biz so that we can confirm details with you -...
By : 'Ellie'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L3
WOULD NOT RECOMMEND THIS AGENCY TO MY WORST ENEMY. I can guarantee that no matter how nice the flat/house is you're viewing, it won't be worth the promised aggro this company will put you through your whole tenancy. We have had to contact Liverpool Student Homes multiple times ... Read Full Review
By : Emma
21 Jan 2020Dear Ellie, we are so sorry you have had a problem with your previous tenancy - please do contact us directly so that we may address each area of concern with our complaints procedure-...
By : 'Whywontyouhelpus'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £1940
Would you recommend ? : No
Postcode : L78R
The utter disregard and lack of respect they have for their tennants, shows through the âschool yard bullshitâ over the phones and no effort to aid their housing no hot water or properly working gas for 7 months no help? Still waiting? And have requested electrical repairs ... Read Full Review
Got gum decease 2 times through not being able to wash dishes with hot water properly and I’m someone with ocd
By : 'CT'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L15
DISGUSTING company profiting off students with no money. They STOLE £100s from me and my flatmates from our deposit. We went through TDS to try and get it back and Accomod8 REFUSED to give the information proving we left the flat in pristine condition. We had photos to show TDS our flat was perfect ... Read Full Review
Shocking. Disgustingly expensive for poor accommodation and terrible customer service.
By : 'Omer'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £1920
Would you recommend ? : No
Postcode : L15
As per the reviews written before me, I - a desperate university student just looking for somewhere to rent quickly for the next year - fell into Accommod8's horrible trap. The house was not clean when we moved in, there was a âcheck in inventoryâ taken whilst we were present upon move-in ... Read Full Review
Bad. Ridiculously overpriced for a disgusting service.
By : 'N/A'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L7
The staff at Accommod8 Liverpool are fantastic. They are so helpful and friendly towards students living away from home. Any problems encountered are always dealt with in a professional manner. The Accommod8 contract and protocol is fair. Finally, the maintenance guys at accommod8 are excellent and ... Read Full Review
Accommod8 fees are very fair.
By : BarryBull
5 Mar 2019Don't chat...
By : 'JD'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £325
Would you recommend ? : No
Postcode : L18
We had many problems with accomod8. Firstly, when I signed for the house they refused to give me a key to the property. The only shower was broken for two weeks despite repeated requests for it's fixing. The fridge broke, defrosting all of the food inside and again this took weeks to be ... Read Full Review
By : 'El'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L1
I would never use this letting agency again and I would definitely not recommend them to anyone. I wish we had read reviews about them before we signed the contract as every single review I have seen about them is terrible. To start, they would let themselves into the property whenever they wanted, ... Read Full Review
After my experience this year and the quality of the facilities, at most I would pay £85 a week. I know people who lived in much nicer accommodation in the same area and paid £100 where as we paid £115 a week.
By : 'El'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L1
I would never use this letting agency again and I would definitely not recommend them to anyone. I wish we had read reviews about them before we signed the contract as every single review I have seen about them is terrible. To start, they would let themselves into the property whenever they wanted, ... Read Full Review
After my experience this year and the quality of the facilities, at most I would pay £85 a week. I know people who lived in much nicer accommodation in the same area and paid £100 where as we paid £115 a week.
By : 'STUDENT1'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £95
Would you recommend ? : No
Postcode : L7
Upon signing the contract we were told that we would be able to move in to the house early July. As it transpired we were not able to move in until late August which was particularly irritating as I was required to live in Liverpool due to my job and I was paying for a house that I was unable to ... Read Full Review
Overpriced
By : 'Anon'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Rent PCM : £130
Would you recommend ? : No
Postcode : L7
All they want is money, they will charge you for anything. The house you live in will look alright probably but things will start to break after a few months. Once they do they'll charge you for everything and they make there own prices up as they choose. Scammers using students money to ... Read Full Review
By : 'Ex'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L3
Had to fight to get any repairs done throughout the entire tenancy despite living right above the office, including repairs to fix problems with hot water. Deposit return was a joke, with extortionate charges that weren't justifiable - including cleaning fees when the flat was cleaner after ... Read Full Review
By : 'Thomas'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L7
Not the best experience with accommod8. The majority of the problem was the fact that the house we first moved into was full of damp, there was a bad smell of must and for a couple of weeks the odour of rotting. We were told it might be a dead rat under the floorboard and that we just have to leave ... Read Full Review
Too expensive for the first property, but cannot complain about the cost for the second house.

By : 'Eddie'
Branch : Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L7
Rented from this agent for my second year at university. They were atrocious landlords in every aspect. The price I paid for what was essentially a very basic house is something a regret resoundlingly. Constant house inspections where the house had to be spotless left me and my housemates feeling ... Read Full Review
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Last updated at 9/11/2018, 9:37:40 AM by allAgents