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Forest Hill, London SE23
4.8/5, 862 Reviews
93% Recommended
100% sales valuation accuracy
99% letting valuation accuracy
84% sales fee satisfaction
97% letting fee satisfaction
Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024.
As part of the Northwood Group (winner of the best agency in the c
ountry for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations.
Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management.
We are also very active with property sales, helping our clients achieve a smooth sale at the best price.
"Excellent Support Throughout..."
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5 Star Review
Maxine
By : 'Manu'
Services : Letting(As a Tenant)
Sold price : £1750
Would you recommend ? : Yes
Postcode : SE17
31 Jul 2025
People found this helpful0
I had the pleasure of dealing with Maxien during my time renting a property, and she was consistently professional, helpful, and responsive. From the beginning of the tenancy to the end, she communicated clearly and handled any issues promptly and efficiently. Her friendly and approachable manner made the whole renting process much smoother. It was reassuring to have someone reliable and proactive to speak with whenever needed. I appreciate her support and would gladly recommend her to other tenants looking a positive rental experience.
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Latest Reviews
Lonneke Broadribb
Abimbola Wingate-Saul
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 84% | £25,000 | £1,070,000 |
| Lettings | 99% | 97% | £510 | £3,800 |
Areas covered
- Brockley
- East Dulwich
- Forest Hill
- Herne Hill
- Nunhead
- Peckham
- Rye
- SE15
- SE20
- SE21
- SE22
- SE23
- SE24
- SE26
- SE4
- SE5
- SE6
- Sydenham
Address
Northwood
5 London Road,, London, Greater London
SE23 3TW
02082999035
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Northwood Branches (View All 92)
Overall, a positive ...
5 Star Review
By : 'jm'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22
27 Aug 2024
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People found this helpful0
I enquired about a flat that I was interested in renting through email. I got a prompt response from the letting agent and booked us almost immediately for viewing of the flat. Rebecca, the agent, was very professional and met us at the property to view on time. She was so friendly and I felt at... Read Full Review
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Property ...
5 Star Review
By : 'Kim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE22
26 Aug 2024
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We appreciate Maxine's efforts looking after our property over the last few... Read Full Review
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Hi I am absolutely pleased we ...
5 Star Review
By : 'Munevver'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE14
13 May 2024
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People found this helpful0
Hi I am absolutely pleased we had Maxine as our property manager. She has been great help and so understanding from day 1. She is very kind and respectful. I definitely recommend Maxine as a property manager she has been... Read Full Review
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Brilliant service, from ...
5 Star Review
By : 'Julio'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BR6
4 May 2024
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People found this helpful0
Brilliant service, from Collette, we have long term working with this agency, always willing to... Read Full Review
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Rebecca and Ally from ...
5 Star Review
By : 'Lonneke'
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SE26
11 Apr 2024
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People found this helpful0
Rebecca and Ally from Northwood Estate agency/ Daisy Lets were both highly professional. They found perfect tenants for our flat quickly and made the whole process very easy for us as first time landlords. I would highly recommend... Read Full Review
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I had an incredibly positive ...
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5 Star Review
By : 'Abimbola'
Services :
Would you recommend ? : Yes
4 Dec 2025People found this helpful
I had an incredibly positive experience with Rebecca at Daisy Lets while helping a family member to rent a property. Rebecca was fantastic at communicating, really polite, prompt and clear. She went over and above to find suitable properties and to help us to negotiate with the landlord. She took... Read Full Review
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I’ve been using Daisylets for ...
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5 Star Review
By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : Yes
25 Nov 2025People found this helpful0
I’ve been using Daisylets for many years to rent my 2 bed house out- always a really good experience and I found Rebecca and Nella extremely friendly, helpful and responsive this time round... Read Full Review
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Rebecca has been very helpful ...
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5 Star Review
By : 'Serpil'
Services : Letting( As a Owner )
Would you recommend ? : Yes
25 Nov 2025People found this helpful0
Rebecca has been very helpful to us throughout this challenging process. She is friendly, approachable, and always willing to help. We truly appreciate her... Read Full Review
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Rebecca was great, very ...
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5 Star Review
By : 'Harry'
Services : Letting( As a Owner )
Would you recommend ? : Yes
24 Nov 2025People found this helpful0
Rebecca was great, very responsive and... Read Full Review
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We've been working with ...
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5 Star Review
By : 'Elsa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
24 Nov 2025People found this helpful0
We've been working with Rebecca to secure a new rental property and have found her very responsive and helpful. Our easiest London rental process so... Read Full Review
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We have been letting our ...
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5 Star Review
By : 'Sonia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
24 Nov 2025People found this helpful0
We have been letting our property through Daisy Lets (Northwoods) for 10 years now and have always been happy with their friendly and professional service. Ally, Nella & Rebecca are a great team who we would highly... Read Full Review
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Rebecca has been very helpful ...
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5 Star Review
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
17 Nov 2025People found this helpful0
Rebecca has been very helpful in arranging our lease, would highly recommend to anyone looking to... Read Full Review
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Had a great experience with ...
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5 Star Review
By : 'Peter'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
12 Nov 2025People found this helpful0
Had a great experience with Northwood. Rented for a year with Maxine handling our account and she was always very lovely and helpful fixing problems promptly. Can’t recommend Northwood... Read Full Review
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Horrible service. Ally ...
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1 Star Review
By : 'F'
Services :
Would you recommend ? : No
10 Nov 2025People found this helpful
Horrible service. Ally Wallman was very slow to respond and then pulled the offer at the last minute. She also seems to use procedures which are not secure, such as asking you to send a selfie with your ID via email. Please do not use these agents. Absolutely... Read Full Review
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Great experience finding new ...
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5 Star Review
By : 'Yasmin'
Services :
Would you recommend ? : Yes
7 Nov 2025People found this helpful
Great experience finding new tenants for my properties and managing those properties. Easy process, clear communication, good... Read Full Review
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Northwood Forest Hill have ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Would you recommend ? : Yes
7 Nov 2025People found this helpful0
Northwood Forest Hill have been great to work with in letting our flat. Ally, Rebecca and Nella have been really helpful and responsive to all or our queries and requests. We cannot praise them highly... Read Full Review
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Rebecca was very helpful, ...
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5 Star Review
By : 'Berkay'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
29 Oct 2025People found this helpful0
Rebecca was very helpful, friendly and professional throughout the whole process. She made everything smooth and easy for us. Highly... Read Full Review
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Have had a fantastic ...
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5 Star Review
By : 'Sasha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
20 Oct 2025People found this helpful0
Have had a fantastic experience with Rebecca whilst on our flat hunt. Great communication and always on hand to answer any questions!... Read Full Review
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Rebecca went above and beyond ...
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5 Star Review
By : 'Callum'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
15 Oct 2025People found this helpful0
Rebecca went above and beyond to help us find and secure a home that we are so happy with. Highly recommend this... Read Full Review
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Found us a great property. ...
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5 Star Review
By : 'Jess'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
13 Oct 2025People found this helpful0
Found us a great property. Rebecca has been super helpful in getting everything setup - would... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings\/Sales\/Property Mangement\/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 1/16/2025, 11:40:25 AM by allAgents
